no skill summary

Highly organized Executive Assistant and Operations Support Professional with 15+ years of experience in administrative coordination, customer service, business operations, account management, reporting, scheduling, and executive support.
Proven ability to manage multiple priorities, coordinate with clients and suppliers, maintain accurate records, prepare reports, handle customer communications, and support day-to-day business operations. Recognized for strong ownership, accountability, attention to detail, and the ability to work independently with minimal supervision.
Recently completed AI-Powered Virtual Assistant training with exposure to CRM systems, calendar management, email management, SOP creation, lead generation, and remote collaboration tools.

Hi, there! I'm ready to scale and become part of your growing company as your virtual assistant who is ready to take over. I have been engaged in various online tasks based on my experiences with business platforms, where I have developed the ability to work effectively. As a business administration graduate, our goal or perspective here is to "INCREASE ASSETS AND DECREASE LIABILITIES."

I completed my face-to-face Masterclass Virtual Assistant (MVA) training and other services I can offer, such as the following:

- Lead Generation
- Customer Support
- Content Writing or Blogging
- Social Media Management
- Basic Video Editing
- Logo Design specifically in Canva and many more.

Hence, I'm open to learning new tools and assure you that I can manage high-quality tasks through their significance by making virtual work settings run smoothly. I believed that everything starts with proper execution, and my passion would exactly help you manage our common goals.

For my website and optimized account, please check out the attached link:

- -----------
- www.-----------/in/kathie-mae-a-santiago-522b82285

Thank you and let's claim virtual success together.

Dynamic and results-oriented professional with over a decade of diverse experience in customer service, technical support, and property management. Skilled in troubleshooting complex technical issues, managing tenant relations, and streamlining operational processes. With a background in telecommunications, education, and real estate, I bring a versatile skill set that includes account management, data reconciliation, and virtual assistance. Proficient in integrating technology solutions, providing personalized customer support, and fostering effective communication, I am dedicated to delivering exceptional service and driving business success. My commitment to continuous learning and adaptability enables me to excel in fast-paced environments, consistently exceeding expectations and contributing to organizational growth.

Executive Virtual Assistant with 12+ years of experience in administration, project management, content writing, social media management, CRM, and e-commerce support. Proficient in Kajabi, email marketing, content creation, calendar management, and digital operations. Experienced supporting executives, coaches, and government professionals.

I have a diverse background in supporting high level executives from my previous work as staff for legislators in the Philippines.

I shifted to freelance work and supported High Performance and Emotional Intelligence Coaches from Europe.

I love having a flexible work----------- environment because it motivates me to be do deep and focused work and be more productive, leaving me with a work-life balance.

Here are my current skill set for your consideration:
Kajabi Course Management
Content writing
E-mail management (Kajabi)
Internet Research
Travel and Calendar Management
Social Media Community Management
Canva, Jasper AI and other tools
Deep research + creating seminar/presentation materials
Managing courses and email marketing in Kajabi
Keeping my client on track as an accountability partner

How I can additionally support you:

• E-mail management and prioritization
• Scheduling + reminders via Google Calendar
• Project & task coordination (organized and on point based on priority)

I've learned how to troubleshoot problems as they come up, prioritizing based on what is most doable and efficient. What I lack in some aspects of being an all around assistant, I am confident that I bring not just experience, but a mindset for learning and an ability to adapt and willingness to be trained.

Let’s make your workload lighter and your days smoother! If you have any questions, I am available for an interview at your convenience.

Sales and Marketing professional in Non-Life Insurance, combined with a strong background as an Executive Assistant. Skilled in client relations, administrative support, marketing coordination and executive-level assistance. Reliable, organized and adaptable to dynamic business environments.

I bring over three years of administrative experience, specializing in executive support and client relations in dynamic environments. My expertise includes calendar management, email coordination, and document handling, ensuring that leadership teams operate smoothly and efficiently. I am adept at managing multiple priorities while maintaining organized workflows, whether in-person or remotely. With proficiency in Google Workspace, Microsoft 365, and Trello, I leverage technology to enhance productivity and streamline processes. My commitment to providing exceptional service and fostering strong client relationships sets me apart. If you need a detail-oriented professional who delivers results and helps keep your operations running seamlessly, let's connect and discuss how I can contribute to your success.

no skill summary

I help service-based businesses reduce manual work, improve lead follow-up, and organize operations through CRM workflows, automation systems, and SOP development.

From lead management and client onboarding to workflow organization and operational systems, I build practical processes that help businesses operate more efficiently and scale with less operational chaos.

I specialize in:

Lead follow-up and nurture workflows
Client onboarding systems
CRM pipeline organization
Workflow automation and operational systems
SOP development and process documentation
Internal workflows and task coordination
AI-assisted workflow automations
Funnel and workflow integration
Team organization and accountability systems
Operational process improvement

I focus on building systems that reduce operational bottlenecks, improve visibility, and help teams spend less time on repetitive administrative work.

Tools & Platforms:

GoHighLevel (GHL)
n8n Workflow Automation
ChatGPT & AI Productivity Tools
Google Workspace
Notion
Asana
Slack
Loom

I work best with clinics, agencies, coaches, and growing service-based businesses that need better operational structure, workflow organization, and scalable systems.

Whether you need CRM setup, workflow automation, SOP documentation, onboarding systems, or operational support, I focus on creating practical and organized systems that improve efficiency and support business growth.

*monitors the power bill collection of consumers, large load and government
*Prepare payroll of personnel disconnectors and distributors of notice
*Act as teller from time to time as the need arises

Highly organized and digitally savvy professional with over 8 years of dedicated experience in the automotive industry. My background uniquely combines deep operational knowledge of used car dealerships and repair shops with advanced digital marketing strategies to drive business growth.

I excel at bridging the gap between technical automotive services—such as warranty claims and data entry—and a modern online presence. I am a proactive, positive learner who is quick to master new tools and remains patient and thorough when managing high-volume, detailed tasks.

Core Competencies
Automotive Operations: 8+ years of expertise in used car dealership sales and auto repair service coordination.

Full-Stack Lead Generation: Expert at utilizing digital tools, classified ad platforms, and SEO best practices to capture and nurture high-quality leads.

Multimedia Marketing: Skilled in managing YouTube channels, from video content creation to SEO optimization of descriptions and tags.

Social & Email Administration: Experienced in curating social media content, community engagement, and executing targeted email campaigns.

Content & Copywriting: Proficient in crafting persuasive copy for blogs, websites, and advertisements that convert browsers into buyers.

Claims & Logistics: Specialized in processing vehicle warranties and insurance claims for rapid service delivery.

Professional Experience
Digital Marketing & Operations Specialist | Used Car Dealership | 5 Years

Lead Generation & SEO: Implemented online strategies and SEO best practices to improve dealership visibility and capture potential customer data.

YouTube & Social Media: Created and managed the dealership’s YouTube channel and social platforms; developed engaging video and written content to showcase inventory.

Advertising & Outreach: Managed online advertising campaigns across various classified platforms and executed email marketing to nurture long-term leads.

Content Creation: Generated compelling blog posts and website metadata to drive organic traffic and engagement.

Automotive Service & Claims Coordinator | Auto Repair Shop | 3+ Years

Service Excellence: Managed customer service and retention, ensuring clients received assistance as quickly as possible.

Claims Management: Handled high-volume data entry and acted as the primary liaison for car warranty providers to expedite claims.

Process Optimization: Streamlined documentation and service records to maintain a high level of shop efficiency.

Key Attributes
Eager Learner: I am very coachable and enjoy honing my skills with new ideas and training.

Detail-Oriented: I take pride in maintaining accuracy during "monotonous" tasks like SEO tagging or data entry.

Results-Driven: My goal is always to provide service quickly and effectively while growing the brand's online footprint.

I help business owners save time, stay organized, generate qualified leads, and build efficient systems that keep their businesses running smoothly.

With 8+ years of professional experience, including supporting Australian and US based clients, I bring a strong combination of executive assistance, lead generation, customer communication, administrative support, and operations management.

My expertise includes:

• Executive & Administrative Support
• Lead Generation & Prospect Research
• B2B Email Outreach & Follow Ups
• Email & Calendar Management
• SOP Creation & Process Documentation
• Reporting, Scheduling & Data Analysis
• Customer Service & Client Communication
• Shopify & E Commerce Support
• Social Media Scheduling, Engagement & DM Support
• Graphic Design using Canva & Adobe Express
• Basic Video Editing using Canva & CapCut

As an Executive Assistant for an Australian client, I managed lead generation, prospect research, B2B email outreach, Shopify email marketing, social media scheduling, graphic design, inbox management, calendar management, and day to day administrative operations.

I also supported a US based client with lead generation, cold email outreach, email management, and remote monitoring of photobooth units to help maintain smooth business operations and timely issue resolution.

Prior to working as a Virtual Assistant, I spent 8 years in the BPO industry, including 5 years as a Workforce Management Specialist. During this time, I handled scheduling, reporting, dashboard creation, operational monitoring, workforce planning, data analysis, SOP creation, email management, calendar management, and administrative support.

I have been working remotely since 2020 and am known for being organized, detail oriented, dependable, proactive, and adaptable. I am comfortable working independently, managing multiple priorities, learning new tools quickly, and taking ownership of tasks with minimal supervision.

Tools:
Google Workspace • Microsoft Office • Shopify • Apollo • ContactOut • QuickEmailVerification • YAMM Email Merger • Canva • Adobe Express • CapCut • Zoom • ChatGPT

If you're looking for a Virtual Assistant who can support your business with lead generation, executive assistance, operations support, customer communication, process documentation, and administrative tasks, I'd be happy to help.

STOP losing customers to slow responses—let’s build a loyalty-driven support system.

Success in account management stems from one thing: genuine commitment. I’m Mae, and I specialize in providing top-tier support that makes your clients feel heard, valued, and loyal.

Backed by three years of experience in the fast-paced BPO industry, I’ve moved from the front lines to leadership by consistently delivering results. Whether it’s managing complex accounts or refining support workflows, I focus on the "why" behind the work to ensure your business thrives.

My Core Competencies:

Multi-channel Customer Support (Email, Chat, Phone)

Strategic Account Management & Retention

Process Optimization & Tea-----------ntorship

Ready to elevate your customer experience? Click the "Message" button to start a conversation.

I believe people can feel when someone truly cares — and that's what hospitality really is. Not a script, not a checklist. Just a genuine desire to make every interaction feel effortless and warm. That's the standard I've held for over a decade, and it's the one I bring to every client I work with.

Good enough was never my standard. I invested in myself — taking courses in Social Media Management, Executive Assistance, and Property Management — because the best support comes from someone who keeps growing.

UPSKILL:
Social Media — I build brands, not just feeds. Content creation, engagement, campaigns, and client communication, all handled with strategy and consistency.

Executive Support — Organized, attentive, and detail-driven. Emails, scheduling, travel, file management, research, and document prep — I keep things running behind the scenes so nothing falls through the cracks.

Property Management —Your property is more than a listing — it's your reputation. I focus on keeping it protected. From optimizing your Airbnb and ----------- profiles and managing guest communication to handling reviews, flagging concerns, and ensuring every stay reflects your standards, I treat your property like it's my own.

I wear multiple hats — and I wear them well.

My aim is to enhance the client’s company mission, and I support it with my talents, skills and my passion to do hard work.
I will accompany them to reach their extensive revenue goals and other business objectives to have positive profit income in the long term.
I will help them to create values that make the company a difference everywhere we engage. I will ensure a good and positive relationship with them at all times.