I have 14 years of diverse experience in customer service, tech support, and administration, with a strong ability to enhance user experiences and streamline operations. My roles have included ESL tutoring, healthcare support (HIPAA certified), and HR assistance, where I successfully resolved issues and fostered effective communication. As a Discipleship Group Leader, I developed leadership skills and built meaningful relationships. I excel in understanding needs and finding solutions that work best for your objectives. If you're looking for a reliable partner who can add value through exceptional service and strong problem-solving skills, let's connect to discuss how I can help elevate your project.

I am a Cum Laude graduate of Bachelor of Arts in English (Major in Applied Linguistics) with nearly 7 years of experience in customer service, both voice and non-voice. I bring strong communication skills, professionalism, and a customer-first mindset to every role. My experience has sharpened my problem-solving abilities, adaptability, and ability to handle inquiries with empathy and efficiency. I am reliable, detail-oriented, and committed to delivering high-quality support that helps businesses grow.

Greetings!
I'm Angelica , a freelancer from MNL.
I have been working in the TRAVEL INDUSTRY for almost 5 years now as a travel specialist.
I specialize in the following areas and field:
- Travel planning
- Reservations and Ticketing using GDS (Amadeus)
- Making customize Itinerary for private, group, joiners, family and business group
- Tour Planning
- Visa Documentation
- Destination and Sightseeing tours
In terms of teaching, I have more than 5 years of experience.
I TEACH ENGLISH in all ages, from beginner to advance (kids to adults)
I also have TESOL, TEFL Certificate and C2 English level.
I teach the following topics:
- Basic English and grammar (Elementary, Intermediate, Advance)
- Interview (PHD, Job, Training, Exchange students, master's and others)
- Business English
- IELTS
- TOEFL
Skill sets:
- Social Media Manager
- Graphic Designer
- Sales and Customer service
- Email , Chat, Text Support
I have been to 10 countries in total due to business trips and work demand.
I developed good communication skills back at school, church training and job and work roles.
I am a very social person, organized, cheerful and persistent.
Thank you and I hope to work with you, soon.

Certified Social Media Manager | Support & Operations Specialist | 3+ Years Exp | C2

I am a Remote Operations Specialist with over three years of experience, currently transitioning into Social Media Management (SMM) with a recent certification. My professional approach is grounded in an Aeronautical Engineering background, which has instilled in me a natural focus on precision, logical workflows, and attention to detail.

I specialize in managing the balance between a brand’s digital presence and its backend operations. With CEFR C2 level English, I provide clear, natural communication across all written platforms, from engaging social media content to high-volume customer support and internal documentation.

I work best in structured, long-term environments where I can follow established SOPs and take full ownership of my daily tasks. I am accustomed to supporting U.S. and U.K. clients across different time zones and pride myself on being a reliable, self-directed professional who does not require constant supervision.

Core Competencies:

Social Media Management: Content scheduling, community engagement, and growth strategies (SMM Certified).

Operations & Support: SOP-based workflows, CRM management, and backend administrative support.

Written Communication: Professional email and chat support with a focus on tone, accuracy, and brand consistency.

Technical Execution: Data entry, online research, and maintaining organized internal systems.

I am currently seeking a long-term role where I can apply my operational experience and social media skills to help your business grow and stay organized.

I am a highly motivated and results-driven professional with extensive experience in healthcare, education, sales, coaching, and leadership.

As a Healthcare Virtual Assistant and Registered Nurse, I provide administrative support, patient coordination, medical documentation, appointment scheduling, EMR management, and customer service with accuracy and professionalism.

As a Nurse Educator and English Tutor, I have a passion for teaching, training, and helping individuals improve their knowledge, communication skills, and personal development.

With years of experience as a Medical Sales Professional and District Manager, I have successfully led teams, built strong client relationships, developed business strategies, and consistently achieved sales targets.

In addition, I serve as a Life Coach, helping individuals and teams maximize their potential, improve performance, and achieve their personal and professional goals.

My strengths include:
• Healthcare Administration & Virtual Assistance
• Medical Documentation & Patient Support
• Team Leadership & Management
• Sales & Business Development
• Training, Coaching & Mentoring
• Customer Service & Communication
• English Tutoring & Education
• Time Management & Organizational Skills

I am committed to delivering excellent service, maintaining professionalism, and helping businesses and individuals achieve outstanding results.

Detail-oriented Healthcare Insurance Specialist with 3+ years of experience in member services, claims review, eligibility verification, and benefits administration. Skilled in analyzing medical claims, resolving member inquiries, processing payments, reviewing claim denials, and coordinating claim adjustments. Strong knowledge of HIPAA regulations, healthcare insurance policies, and customer service best practices. Proven ability to ensure accurate claim resolution while maintaining compliance and delivering exceptional member support.

## CORE COMPETENCIES

* Claims Review & Processing
* Member Eligibility Verification
* Benefits Explanation
* Healthcare Insurance Operations
* Claims Denial Analysis
* Claims Adjustment Coordination
* HIPAA Compliance
* Payment Processing
* Customer Service Excellence
* Issue Resolution
* Documentation & Record Management
* Medical Terminology
* Data Entry & Accuracy
* Regulatory Compliance

B2 SPANISH SPEAKER

## TECHNICAL SKILLS

* Claims Management Systems
* CRM Software
* Microsoft Office Suite
* Healthcare Insurance Platforms
* Data Entry & Documentation Systems

Reliable professional with 20+ years of experience in sales, telemarketing, property management, e-commerce, and online ESL instruction. Skilled in cold calling, lead generation, appointment setting, tenant coordination, and managing e-commerce orders and customer support. Recognized for building strong client relationships, adapting quickly to new tools, and ensuring smooth operations across sales, admin, and customer service.

Your rockstar Customer Service and Executive Assistant! fluent in English and Spanish. My previous campaigns are Telecommunications, E-commerce and Real Estate Digital Marketing. My skills are customer service, data entry, lead generation, B2B/B2C, appointment setting, telemarketing/sales.

I’m a Licensed Professional English Teacher with proven experience teaching both in-person and online—guiding junior and senior high student writers as an English and Business Research Paper Adviser, editor, and grammarian from SY?2019–2021 at APEC Schools, and tutoring Japanese learners at Enderun Colleges in 2021. Concurrently, I served as a Recruitment Coordinator II, handling background checks, interview scheduling, and new-hire onboarding support (including payroll data updates for U.S.-based nurses and clinicians) using tools like MS Teams, Outlook, Google Meet, Zoom, and Gmail.
My expertise extends to Zendesk Desktop and CRM platforms, giving me a competitive edge in managing candidate inquiries, support workflows, and communication channels efficiently. I’m also highly proficient in both Microsoft Office and Google Workspace, bringing strong administrative skills and a seamless blend of educational and operational strengths.

I am a highly analytical Virtual Assistant with a Top 2% IQ Score (133) and C1 Advanced English proficiency. My academic background in Science, Technology, and Society (STS) has trained me to be an expert researcher who can synthesize complex information and present it clearly.

I specialize in providing high-level administrative support, managing detailed schedules, and handling professional email correspondence. Because of my high learning aptitude, I am able to master new software and company workflows in half the time of a typical trainee.

I am currently seeking a part-time role (approx. 20 hours per week) where my attention to detail and logical thinking can help a business grow. I am reliable, efficient, and ready to contribute to your team's success.

Need a Spanish–English Bilingual Appointment Setter Who Builds Trust and Books Qualified Calls?

-Fluent in Spanish & English
-Professional, Polished & Client-Focused
-Skilled in Rapport-Building & Objection Handling
-Organized, Tech-Savvy & Detail-Oriented

Here’s what I bring to your team:

•Bilingual Communication That Converts

I confidently communicate with both English and Spanish-speaking prospects, ensuring every conversation is clear, natural, and culturally respectful.

• Explain services clearly in both languages
• Make prospects feel comfortable and understood
• Build trust quickly through active listening
• Eliminate confusion that prevents bookings

When prospects feel heard, they commit.

• Appointment Setting With Strategy

Successful appointment setting is more than just scheduling — it’s qualification and positioning.

• Ask strategic questions to identify serious prospects
• Handle common objections with confidence
• Clearly set expectations before the appointment
• Ensure prospects are prepared and committed

The result? Higher-quality appointments and stronger show-up rates for your closers.

• Professional & Brand-Promoter

I represent your company with professionalism and integrity.

• Calm, confident, and respectful tone
• Organized follow-ups and accurate CRM updates
• Skilled with Google Workspace, MS Office, Zoom, Teams, and CRM platforms
• Strong documentation and reporting discipline

Your brand reputation matters — I protect it in every call.

• Relationship-Focused Approach

My background in education and client-facing roles has strengthened my ability to:

• Listen actively
• Guide conversations naturally
• Stay composed under pressure
• Build long-term trust with prospects

High-ticket sales begin with high-quality conversations.

• If you're looking for a bilingual appointment setter who:

- Connects naturally with Spanish-speaking leads
- Communicates clearly and professionally
- Focuses on qualified, committed bookings
- Is reliable and growth-oriented

Let’s connect.

Send me a message and schedule a quick call — I’d love to discuss how I can support your team’s growth and help you convert more opportunities into confirmed appointments.

• Performs clerical tasks like organizing, encoding, filing, and copying.
• Computer Literate (can manipulate Microsoft Word, PowerPoint, Excel, Publisher, One Note, Outlook)
• Can work under pressure under minimal supervision.
• Math Tutor
• Time Management (can allocate specific time for a specific job to avoid delay).
• Good command of the English Language
• Able to Comprehend Worded Problems
• Job oriented

I am a hardworking person. I always give the best out of me. Learning more about how to speak clearly in english is where I focused my interest. I finished my studies at Central Mindanao University, taking up the course of Bachelor of Science in Agriculture Major in Crop Science. Applying this onlinejobs makes no difficult for who's willing to learn and adapt in a new environment.

I am a hard worker and looking for a good opportunity, I am a positive worker and works with minimal supervision.