I am a proactive and pressure-tested professional with 4 months of high-volume inbound/outbound calling experience as a Customer Service Representative, plus 13 months as a Detection Specialist monitoring live CCTV feeds for North American clients.
In my CSR role, I handled 100+ calls daily — assisting customers, resolving issues, upselling, and documenting every interaction with accuracy. I learned to think fast, stay calm under pressure, and communicate clearly in English with a neutral accent.
As a Detection Specialist, I monitored live security feeds for North American businesses, logged critical i----------- using internal tracking systems (similar to CRM workflows), and followed strict protocols without supervision. This role trained me to be detail-obsessed, consistent, and reliable even during long shifts.
I am now looking for a full-time, long-term home-based role where I can use my phone skills, CRM familiarity, and work ethic to help your business grow. I have a quiet home office, stable high-speed internet, and a noise-cancelling headset. I follow instructions, hit targets, and show up every day.