With 5+ years in the BPO industry, I’ve excelled in roles like Healthcare Operations Associate, Customer Service Representative, Technical Support Specialist, and Collections Advisor. I specialize in delivering outstanding customer experiences, resolving technical issues, and driving results. My adaptability, problem-solving skills, and client-focused approach ensure success in every task. If you’re looking for a professional who can enhance operations, build strong client relationships, and deliver real results, let’s work together. I’m here to help your business thrive!

I am a dedicated Customer Service and Sales Support Specialist with over two years of experience handling inbound and outbound calls, live chat support, lead generation, and appointment setting. I have worked in both call center and remote environments, helping customers, resolving concerns, scheduling appointments, and maintaining positive client relationships.

I have experience providing great customer support for big US-based companies like T-Mobile. Additionally, I was also able to experience working for start up e-commerce companies. I have also experienced generating leads for Real Estate investors and closing on those leads and acquiring them for my clients to invest in. I was able to grow in the real estate industry and was able to get promoted to a Lead Manager and then an Acquisition Manager.

Through these experiences, I was able to learn various skills and also gained knowledge and expertise in handling customers or potential leads, no matter what means of communication is used.

It is a pleasure to learn more skills, knowledge, and wisdom, no matter what the scope is.

Need a reliable Virtual Assistant who can keep your operations organized, deliveries on track, and customers well-supported?

I help businesses save time and improve efficiency by managing dispatch operations, tracking deliveries, maintaining accurate records, and providing excellent administrative support. I am proactive, detail-oriented, and committed to ensuring that daily operations run smoothly.
As a Dispatch Assistant, I have experience monitoring shipments from pickup to delivery, verifying proof of delivery (POD), tracking driver earnings, updating reports, and coordinating with dispatch teams to quickly resolve issues. I understand the importance of timely communication, accuracy, and meeting deadlines in fast-paced environments.
What sets me apart is my 18+ years of professional experience in medical sales, customer development, and banking. This background has strengthened my customer service, communication, problem-solving, and organizational skills, allowing me to work effectively with clients, customers, and teams.
Services I Can Provide:• Dispatch Coordination & Load Tracking• Delivery Monitoring & Status Updates• Proof of Delivery (POD) Verification• Data Entry & Report Preparation• Customer Service & Email Support• Calendar & Administrative Management• CRM Updates & Database Maintenance• Microsoft Office & Google Workspace Tasks
I take pride in being dependable, professional, and easy to work with. My goal is to help business owners focus on growth while I handle the details that keep operations running efficiently.
Let’s work together to make your business more organized, productive, and successful.

I am a reliable Customer Support Virtual Assistant with over 7 years of experience supporting international clients in customer service, administrative tasks, and healthcare operations.

I have hands-on experience working with subscription-based brands, handling recurring billing issues, cancellations, renewals, plan changes, and account management. I'm confident communicating with customers via email, chat, and phone, and I always aim to provide clear, empathetic, and professional support.

I also have a strong background in medical billing and insurance processing, working with EMR/EHR systems while maintaining strict HIPAA compliance. I'm highly organized, detail-oriented, and comfortable working independently in a remote setup.

I'm looking for a long-term role where I can support customers, help reduce churn, and grow with the company.

Hi, I’m Dolly, but you can call me Dee.

I’m an experienced Client Support Specialist and Sales Professional with over 10 years of experience in delivering excellent customer support and relationship-building to clients.
I’m confident, proactive, I triple-check every deliverable before sending, Clients never have to chase me for updates and highly adaptable, I’ve developed strong problem-solving and multitasking skills throughout my career. Over the years, I’ve learned how to stay calm under pressure, handle different types of clients professionally, and consistently deliver high-quality service.

As a Virtual Assistant, I can support your business with email and calendar management, correspondence handling, data entry, customer support, and administrative tasks. I’m also comfortable with cold calling and reaching out to potential clients to introduce your business and services. In addition, I can assist with sales support and help ensure smooth day-to-day operations.
I take initiative, work independently, and always make sure tasks are completed accurately and efficiently.

I’m so excited to meet you to bring value, support your goals, and help your business grow.

Hello! I'm Jennifer, a dedicated customer service professional with over 8 years of experience in customer support, travel services, operations management, and Airbnb resolutions.

Throughout my career, I have worked with global companies such as Airbnb, -----------, Teleperformance, Concentrix, and Alorica, where I developed strong skills in customer service, conflict resolution, reservation management, administrative support, and team leadership.

My experience includes handling guest and host concerns, reservation modifications, refunds, escalations, email and chat support, travel bookings, and administrative tasks while maintaining a high level of professionalism and customer satisfaction.

As a former Operations Supervisor and Subject Matter Expert, I am highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. I take pride in providing excellent customer experiences, building positive relationships, and finding effective solutions to complex situations.

I am currently seeking a long-term remote opportunity where I can contribute my skills, reliability, and commitment while continuing to grow professionally.

My Areas of Expertise:

- Customer Service Support
- Airbnb & Property Management Support
- Email & Chat Support
- Reservation & Booking Management
- Travel Coordination
- Administrative Assistance
- Escalation Handling
- Refund Processing
- Team Leadership & Coaching
- Calendar & Inbox Management
- Data Entry & Documentation
- Google Workspace & Microsoft Office

If you're looking for someone who is dependable, customer-focused, and eager to help your business succeed, I would love the opportunity to work with you.

I help businesses stay organized, responsive, and efficient through reliable virtual assistance and customer support. With nearly 9 years of experience supporting US, Canada, and UK customers, I specialize in inbox management, email support, administrative coordination, documentation tracking, and customer communication in fast-paced remote environments.

I have handled high-volume email support for global accounts, including Uber and Uber Eats, managing 70–100 customer emails daily while maintaining strong accuracy, professionalism, and response quality. I also have experience in escalation handling, account verification, data entry, and remote team coordination.

Tools I use include Google Workspace (Docs, Sheets, Drive, Calendar), Zendesk, Salesforce, Slack, Zoom, Google Meet, Calendly, Canva, GoHighLevel (basic), ChatGPT, Grammarly, and Loom.

I am available for full-time remote work and can work across the US, UK, and AU time zones. I am open to long-term opportunities where I can provide consistent support and become a dependable part of the team.

I value professionalism, clear communication, accuracy, and reliability. I take ownership of my work, stay organized under pressure, and aim to provide support that helps businesses run smoothly every day.

Let's hop on a call?

Passionate Customer Support & Billing Specialist | 6+ Years of Elevating Customer Experiences

Friendly, tech-savvy, and results-driven — I bring over 6 years of hands-on experience providing top-tier customer service across e-commerce, social media platforms, and online marketplaces, along with solid experience in billing and accounts receivable support. I’ve handled invoice tracking, payment follow-ups, dispute resolution, and collections coordination to help ensure accurate records and timely payments.

From solving complex customer issues to managing billing concerns and creating seamless support journeys, I thrive on turning frustrated users into loyal customers. With a proven track record of fast response times, high CSAT scores, and calm professionalism under pressure, I’m confident in my ability to support both customer experience and financial accuracy.

Let’s make support smarter, faster, and more human.

With 8 years enhancing communication. Expert in project coordination and strategic insight, skilled in cross department operations.

Customer Success & Technical Support Specialist | SaaS Virtual Assistant

I help SaaS and tech-driven businesses deliver smooth customer experiences through reliable support, clear communication, and well-organized systems.

Why clients work with me:

Customer-focused & tech-savvy
High-speed internet & complete WFH setup
Flexible with US, Canada, and global time zones

How I support SaaS & tech businesses

End-to-end customer success & tech support<8efe80624d780eba0c6493ec45140364>Email and chat support, ticket handling, onboarding assistance, follow-ups, and basic troubleshooting—ensuring customers feel supported at every stage.

SaaS user support & onboarding
Guiding users through features, account setup, and common issues to help them get real value from your platform.

CRM, ticket & documentation management
Accurate updates in CRMs and helpdesk tools, organized records, and clear internal notes for seamless handoffs.

Customer-first, solution-driven communication
Professional, empathetic responses that turn issues into positive customer experiences and improve retention.

Accurate admin & data support
Task tracking, reporting, scheduling, and detail-oriented data entry.

Proficient in Microsoft Office Suits (Word, Excel, Outlook)
Great knowledge in data entries & analyzing data
E-Commerce & Administrative Work
Customer Support Specialist
Experienced in verifying complex
Customer inquiries personally and thru emails.

Dedicated sales and customer support professional with over 9 years of experience in customer service, sales support, lead generation, and client relationship management. Skilled at understanding customer needs, resolving issues efficiently, and delivering exceptional service across multiple industries.

My experience includes supporting eBay sellers with listings, shipping, refunds, and dispute resolution, as well as conducting B2B cold calling, email outreach, and lead generation. I also worked as an SMS Support Representative for a real estate company, handling cold SMS campaigns, responding to client inquiries, and ensuring timely communication with prospects.

Additionally, I have experience as a Reservation Sales Specialist managing bookings, rates, and reservations, and as a Virtual Customer Support for a U.S.-based short-term rental company, assisting guests, coordinating reservations, and maintaining booking calendars.

I am adaptable, detail-oriented, and a strong team player with excellent communication and multitasking skills. I am eager to contribute my experience and dedication to helping your company achieve its goals.

Thank you for your time and consideration.

I am a healthcare insurance and claims specialist for more than 5 years with experience in claims adjudication, insurance verification, prior authorizations, and member and provider support. I have successfully managed high-volume claims and customer inquiries while maintaining accuracy, compliance, and excellent service. My strengths include attention to detail, problem-solving, communication, and proficiency with CRM systems and Microsoft Office, allowing me to deliver reliable administrative and healthcare support.

I have over 5 years of experience in customer support, including working with Shopify. I’ve handled customer inquiries, resolved issues efficiently, managed inventory, order fulfillment, handled chargebacks, and disputes.

I’m skilled in tools like Slack, ClickUp, Google Operations, Microsoft Applications, and Zendesk. I excel at communication, empathy, and problem-solving, which helps me create positive experiences for customers.