I bring a unique blend of teaching, customer service, and sales/marketing experience that has made me highly adaptable and versatile in the workplace. With almost five years as an ESL teacher, I’ve developed strong communication skills, patience, and the ability to connect with people from different cultures. My experience in customer service has sharpened my problem-solving skills, empathy, and professionalism in handling challenges. In my hybrid sales and marketing role, I’ve also gained valuable exposure to product launching, client relations, and promotional strategies.

I see myself as someone who is adaptable and quick to learn, dedicated to contributing positively to teams, and confident in expressing ideas clearly. I am growth-driven and always eager to take on challenges that will help me develop further while contributing to the success of the organization. Above all, I want to be known as a reliable, professional, and positive worker who delivers results and brings value wherever I am placed.

Hi, I'm Cristine Mae from the Philippines. I’m an Executive Virtual Assistant and Loan Processing Support professional with 6+ years of experience in administration support, customer service, financial processing, and client account management. I've worked across banking, lending, retail, and online education, supporting both customers and internal teams with day-to-day operations. I help businesses stay organized, respond to customers faster, and keep financial and administrative tasks accurate and on track. My experience includes handling customer service through phone, chat, and email, processing loan applications, checking client eligibility, supporting fraud checks, reviewing credit risk at a basic level, and managing customer accounts.

Tasks I can help you with:
General administrative support
Inbox & email management
Customer service (phone, chat, email)
Customer account management
Respond to client enquiries professionally
Invoicing & billing support
Financial reporting support
Refunds and returns processing
Retail stock and inventory monitoring
Document verification and record keeping
Fraud checks and fraud investigation support
Client follow-ups and case tracking
Prepare files for broker/client meetings
Loan application processing and monitoring
Appointment scheduling & meeting coordination
Credit risk and loan eligibility assessment support
Guide customers with loan applications
Sales support and product promotion assistance
Collect and organize borrower documents
Manage files from lodgement through to settlement
Lender and solicitor coordination
Track application progress
Input and update loan data in CRM
Liaise with lenders, solicitors, and third parties
Prepare loan documentation and track progress
Follow up with clients regarding pending applications
Maintain organized client records
Identify upsell and referral opportunities
Accurate data entry across broker platforms and CRMs
Maintain professionalism and confidentiality
Maintain compliance with mortgage regulations
Create and maintain client records and loan files
Process documentation and create internal SOPs
Keep all client and application data current and audit-ready
Identify and contribute to process improvements
Track deadlines and follow up on outstanding documents or signatures
Communicate with borrowers and loan officers to obtain required conditions
Maintain compliance with lending, investor, and regulatory guidelines

Tools I'm proficient at:
ClickUp, Asana, Salesforce, QuickBooks, Zero, Microsoft Excel, PayPal, Google Pay, Canva, CapCut, Zoom, Microsoft Teams, Google Meet, Telegram, WhatsApp, Viber, Calendly, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, OneDrive), ChatGPT, Copilot and Google Gemini

My Availability
I am available to work full-time, part-time, or around 10–15 hours per week depending on your needs. I am also flexible and can work across different time zones including US, UK, EU, Canada, and Australia schedules.

Why work with me this year:
Strong background in finance-related support tasks
Able to read credit reports and find negative items
Able to learn systems and processes quickly
Highly organized and detail-oriented
Excellent English communication skills (written and verbal)
With reliable internet, quiet work environment, and noise canceling
Self-motivated and comfortable working independently

Invite me for an interview.
I understand you need an online assistant you can depend on and who can support your business operations, handle clients professionally, and keep your processes organized. That's me. Feel free to invite me for an interview.

Loan Processing, Analysis, Mortgage, Client Relationship Management, Virtual Assistant, Communication, Organization, Customer Support, Document Management, Loan Processing, Communication, Order Management, CRM, Attention to Details, Research, Sales Management, Critical Thinking, English Proficiency, Analysis, Admin Data Processing, Documentation, Risk Assessment, Problem Solving, Customer Service, Email Management, Finance Management

Results?driven finance and sales professional with proven expertise in loan processing, client relations, and financial reporting. Skilled in compliance, documentation, and account management, with strong analytical and communication abilities focused on achieving targets and delivering exceptional service.

Account Executive I
Sacred Heart Savings Cooperative – Poblacion Burgos, Ilocos Norte
July 2019 – December 2025
Key Responsibilities
Core Account Management
- Administer and maintain member accounts, including savings, loans, share capital, and time deposits.
- Facilitate account openings, updates, and closures with accuracy and compliance.
- Ensure integrity of member records and proper documentation of all transactions.
Member Relations & Service
- Cultivate and sustain strong relationships with members to understand and address their financial needs.
- Promote cooperative products and services such as savings accounts, loans, term deposits, and insurance.
- Manage client portfolios, ensuring timely updates and precise account information.
- Prepare and present financial proposals, quotations, and documentation for member approval.
- Maintain detailed records of transactions, client interactions, and sales activities.
- Resolve member concerns and account-related issues with professionalism and efficiency.
Loan & Credit Support
- Assist in loan application processing, documentation, and compliance requirements.
- Conduct preliminary member interviews and credit background assessments.
- Monitor loan accounts and follow up on delinquent payments to ensure portfolio health.
- Coordinate with the credit committee and loan officers for application review and approvals.

I am a detail-oriented Mortgage Loan Processor with experience handling end-to-end loan files in a fast-paced, high-volume lending environment. I have worked with Conventional, FHA, VA, Non-QM, DSCR, and Construction loans for both purchase and refinance transactions, ensuring all documentation, conditions, and appraisal requirements are properly managed from submission to closing. I am skilled in coordinating with borrowers, loan officers, underwriters, and vendors to keep files moving efficiently and accurately. In my previous role, I worked with over 250 lenders across the U.S., strengthening my ability to navigate different guidelines and resolve issues quickly. I take pride in being organized, proactive, and reliable in maintaining clean files and meeting tight deadlines.

* I have strong background in US mortgage industry, know how to underwrite file.
* Underwrite conventional loans and validate borrower's ability to repay the loan.
* Reviewing mortgage loan documents such as appraisal report, prelim, hazard insurance, income and asset documents.
* Ranning AUS approval (DU and LP)
* With typing speed of 50 wpm.
* email internal partner for unusual issues found in the loan.

Loan Processor with 4 years of experience in the AU Mortgage industry for both the lender and broker sides

Experienced loan processor assisting clients with compiling files and performing financial and employment verifications. Skilled in ordering appraisal reports, third-party reports, reviewing conditions, and preparing files for final underwriting approval.

I specialize in:
Borrower processing, document verification, and packaging loan files. Experienced in multi-system agent coordination, including reporting and document verification processes, with strong compliance knowledge.

I help businesses reduce administrative burdens and speed up approvals by serving as a critical bridge in organizing, verifying, and preparing loan applications so underwriters can review and approve them quickly and accurately.

As the primary point of contact, I provide regular status updates, follow up on missing information required by lenders, and ensure compliance throughout the loan process.

Handles office administration, scheduling, filing documents, preparing reports, answering inquiries, and supporting daily office operations.

And Also I'm a AI Visual Content Creator "I love editing product photos for online selling and creating visually appealing images that help attract customers."

Assistant Loan Processor
TITLE REVIEW ANALYST (MORTGAGE) for 7 years
CUSTOMER SERVICE REPRESENTATIVE for 1 year

I'm a sales-oriented person who always excel in what I do. 8 years in expertise. My Passion is to help people meet their needs by providing great customer service. Over the years, my role had developed my communication and negotiations skills which requires deep confidence in building rapport, problem solving, product expertise, strategic ability and persuasive communication as well as emphatic approach to build trust in closing deals. I am pro-active, resilient and customer focused. I also know basic editing and graphic design. As a team lead or coordinator, I refined my leadership, decision making, coaching and development with resolving conflicts in enhancing teams' efficiency.

How are you? I hope your day is off to a good start!

I’m -----------, a seasoned professional with a rich background in customer service, analytics, and mortgage lending within the BPO and finance industries. With over a decade of experience, I have honed my skills in delivering exceptional support and facilitating mortgage transactions for reputable companies.My journey began at Aegis PeopleSupport Center Inc., where I handled the Expedia Travel Account. From there, I transitioned to Sitel Philippines Corporation, managing the Comcast Billing Department, followed by a role at iQor Philippines, overseeing Sprint Collections.At The Results Companies, I contributed to delivering great customer service for the Assurance Wireless account. Subsequently, I joined West Contact Services, Inc. (now Alorica Philippines), where I played a pivotal role in the Comcast Billing Department for four rewarding years.My passion for delivering top-notch service led me to VXI Global Holdings B.V. Philippines, where I managed the AT&T Billing Department with efficiency and proficiency until 2020. Shortly after, I thrived in my role as a Reports Analyst at C3/Customer Contact Channels Philippines Ltd., specializing in workforce management and ----------- addition to my BPO experience, I am also a licensed Mortgage Loan Originator at JP Morgan Chase, where I assist clients in navigating the mortgage process with integrity and expertise.My expertise lies in customer relationship management, billing processes, data analysis, and mortgage lending. I am adept at leveraging various tools and methodologies to optimize operations, enhance customer satisfaction, and facilitate seamless mortgage transactions.I am excited to bring my years of experience and skills to your projects. Let’s collaborate to achieve your business goals. I look forward to working with you soon!

Overview:
I've been in the Real Estate Mortgage Industry for almost 6 years under Incenter Solutions and have experience processing mortgage loans in different departments and procedures, including Closing Disclosure, Documentation, and Title Search.

I'm flexible and resourceful, which will help me deal with change and adapt to fast-paced settings. And I'm eager to learn more.

Highlights:
-US Mortgage Loan Processing.
-Performing Current owner Title Search.
-Searching and crosschecking Information via County Websites, Public records, Assessors Sites, Zillo, DataTrace, DataTree, TitlePoint and NetrOnline.
-Reviewing Deeds, Open Mortgages or Trust Deeds, liens, judgement. Property Tax and others.
-Software and systems used on process, Byte Pro, Ram Quest, County Websites and Others.
-Also using Microsoft Office (Word and Excel)

With extensive 10 years of experience across different industries, I bring a wealth of expertise in customer service, leadership, administrative tasks, retail banking, loan processing and case management. My versatile skill set and adaptable nature have enabled me to thrive in these roles, providing exceptional support to both customers and the organization.

Results-driven Loan Processing Professional with more than 18 years of experience in lending operations, loan assessment, document verification, customer support, compliance review, and account management. Skilled in managing end-to-end loan processing, maintaining data accuracy, coordinating with clients, and ensuring timely application completion. Currently expanding expertise in Australian mortgage lending workflows, broker support operations, and responsible lending requirements. Recognized for strong attention to detail, reliability, and commitment to delivering exceptional client service.