Experienced IT Support / Technical Support Representative (Tier 1) with hands-on experience providing technical assistance to users and maintaining cloud-based systems. Proficient in account management, server troubleshooting, and Microsoft 365 administration, ensuring secure and efficient IT operations. Skilled in diagnosing and resolving technical issues, managing support tickets, and delivering high-quality customer support through inbound and outbound communication channels.

I’m a senior-level IT professional with over 10 years of experience delivering infrastructure, cloud, and endpoint management solutions across hybrid and MSP environments. My core expertise includes Microsoft Intune administration, Azure AD identity management, and Microsoft 365 platform optimization.

I design and deploy modern endpoint security solutions using Microsoft Intune—building configuration profiles, compliance policies, conditional access rules, and application packages (Win32 and LOB) to ensure devices remain secure, compliant, and scalable across the organization.

My broader experience includes managing hybrid identity infrastructures with Azure AD Connect, administering both Exchange Online and on-prem environments, enforcing MFA for privileged roles, and handling domain controller lifecycle activities such as promotions, demotions, and patching. I've also led Windows Server modernization projects from legacy versions to Server 2022, with structured change control and rollback strategies.

I’m proficient in PowerShell scripting, GPO management, SharePoint governance, Autopilot deployments, and tools such as Zabbix, ArcServe, Citrix, and Nessus etc.. I support L2/L3 technical escalations and work closely with client-side IT leadership to ensure every solution aligns with business and security objectives.

AWS Cloud Engineer defining, designing, and deploying scalable, secure, and cost-effective cloud solutions across the enterprise.

My focus is on driving architectural analysis and translating business needs into robust technical systems, primarily utilizing the AWS platform. I specialize in developing strategies for cloud migration, establishing best-practice security, and leveraging serverless architecture to maximize efficiency and performance. I collaborate closely with development teams, analyze project requirements, and provide expert recommendations on platform and network configurations to deliver strong, reliable system solutions.

To enter a progressive company to gain further experience and life skills. This will allow me to become a
more effective individual, permitting me a greater contribution to a company's services and success.

Skilled in project management, deployment, customer onboarding, solution design and technical troubleshooting, with a proven track record delivering enterprise implementations. Adept at managing multiple projects, training teams, and driving customer success under pressure.