I have over 6 years of mix experience in VA-Admin Role, Accounting,
Logistics, Food Service, Customer Service and Administrative duties
including managing inventory, coordinating shipments, and
overseeing distribution processes. My attention to detail and strong
organizational skills have allowed me to consistently meet deadlines
and ensure timely delivery of goods & services. In addition, I have
honed my communication and interpersonal skills. I am comfortable
interacting with clients in a professional and courteous manner and
have a proven track record of resolving customer complaints and
issues to their satisfaction.

A Magna Cum Laude graduate with a Bachelor of Science in Business Administration majoring in Financial Management from the University of Nueva Caceres. Knowledgeable in accounting processes and has a strong foundation in business and finance. I worked as a junior accountant, skilled in utilizing SAP Business One, and Completed the Professional Employment Program by LiveIt Global Services Management Institute - AYALA Company, gaining competence in Sales Delivery and Customer Service.

Property Management Assistant (Real Estate)

Property Management Company | February 2025 – Present

Manage tenant communications and respond to maintenance requests and inquiries.
Coordinate with vendors, contractors, and maintenance teams to ensure timely resolution of property issues.
Assist with lease administration, tenant documentation, and property records management.
Monitor work orders, follow up on pending tasks, and maintain accurate property management databases.
Support daily property operations and help ensure tenant satisfaction through efficient service.
Executive Assistant

Juiced Media Company | 2024 – 2025

Assisted management with administrative tasks and daily operations.
Maintained and updated sales and client data in Excel spreadsheets.
Recorded and tracked information related to cold-calling campaigns and agent performance.
Generated reports and ensured data accuracy for management review.
Chat Support Sales Representative

VA House Davao | 2023 – 2024

Assisted customers through live chat regarding applications for government-supported tablets and phones.
Responded to customer inquiries and provided application guidance.
Maintained high customer satisfaction through prompt and professional communication.
Car Insurance Claims Specialist

Loss Express | 2021 – 2022

Verified insurance claim information received from lenders.
Processed claim-related documentation and ensured accuracy of records.
Assisted customers with claim inquiries and status updates.
Travel, Hotel Booking & Car Rental Specialist

Teleperformance | 2021

Assisted customers with hotel reservations, travel arrangements, and car rentals.
Handled booking modifications, cancellations, and customer concerns.
Delivered excellent customer service while resolving travel-related issues.
Healthcare Claims Specialist

TTEC (formerly TeleTech) | 2018 – 2021

Assisted members with health insurance benefits and coverage inquiries.
Processed healthcare-related claims information.
Explained policy details and helped resolve member concerns.
Customer Service Representative

Ubiquity | 2016 – 2018

Assisted customers with prepaid credit card account inquiries.
Resolved account issues and provided product information.
Maintained high-quality customer service standards through phone support.

Looking for a customer support expert with deep experience in short-term rentals and eCommerce?

With over 7 years of delivering top-tier support across hospitality, BPO, and online retail, I specialize in creating seamless guest and customer experiences that build loyalty and drive results. From handling complex escalations to streamlining operations behind the scenes, I bring a proactive, solutions-focused approach to every task.

? What I Do Best:
• Short-Term & Long-Term Rental Support
End-to-end guest assistance for Airbnb and corporate housing accounts
Booking management, guest communication, and issue resolution
Invoicing, calendar coordination, and internal team collaboration
Familiar with PMS tools and short-stay industry standards

• eCommerce & Customer Support
Responsive and empathetic support for Etsy and Shopify sellers
Order fulfillment, tracking, dispute handling, and refund processing
Ensuring smooth store operations and high customer satisfaction

• Customer Service Excellence
Skilled in handling escalations and resolving complex issues
Experience in multi-channel support: email, chat, and phone
Focused on improving service workflows and customer retention

? Tools & Platforms: Airbnb, PMS platforms (Hospitable, Guesty, etc.), Shopify, Etsy, Zendesk, Gorgias, Reamaze, Slack, MS Teams, Trello, -----------

? Core Skills: Guest Relations & Customer Service, Booking Coordination & Calendar Management, Dispute Resolution & Policy Compliance, Invoicing & Payment Processing, eCommerce Store & Order Support, Cross-Team Communication

Whether you need a short-term rental specialist or a versatile support professional to strengthen your customer operations, I’m ready to help you deliver exceptional service and scale your business with confidence.

Let’s connect and discuss how I can support your goals.

I am a dedicated healthcare professional with 6 years of experience in the healthcare industry, specializing in provider services and medical billing support.

I worked for 2 years as a Provider Services Representative, assisting healthcare providers with claims inquiries, eligibility verification, benefits interpretation, and policy clarification. Prior to that, I spent 4 years as a Spanish Bilingual Patient Representative in Medical Billing, supporting patients with billing concerns, insurance verification, payment arrangements, and claims resolution.

I am fluent in English and Spanish, allowing me to effectively communicate with diverse patients and providers. I am detail-oriented, organized, and experienced in handling high call volumes while maintaining accuracy and professionalism.

I am currently seeking a remote opportunity in:
• Medical Billing
• Provider Services
• Healthcare Virtual Assistance
• Patient Support
• Insurance Verification
• Healthcare Customer Service

I am reliable, quick to learn, and committed to delivering high-quality service. I am ready to contribute to your team immediately.

Accomplished client services and customer support professional with 13+ years of
experience across global organizations including IQVIA, Accenture, and Teletech. At
IQVIA, managed pharmaceutical meeting coordination, venue contracts, and
compliance reporting for Novo Nordisk, ensuring regulatory accuracy and seamless
execution. At Accenture, delivered empathetic customer care and collections support
for Virgin Media UK, balancing financial recovery with customer satisfaction. Additional
experience spans healthcare support with CVS Pharmacy at Teletech and retail sales
roles at H&M/Monki, Oppo, and MemoXpress, consistently driving customer
engagement, operational efficiency, and compliance excellence. Proficient in Microsoft
Office and Outlook, with strong organizational skills, attention to detail, and proven
ability to thrive in fast-paced environments.

Detail-oriented and self-motivated online professional with proven expertise in delivering high-quality support in virtual environments. Equipped with strong communication, organizational, and time-management skills, I specialize in providing efficient and reliable services that meet client needs and exceed expectations. Adept at working independently or collaboratively, with a strong focus on results, accuracy, and professionalism.

* Excellent verbal and written communication
* Virtual assistance and administrative support
* Online teaching and instructional support
* Content creation (educational, social media, or professional)
* Calendar, email, and file management
* Research and data entry with high accuracy
* Creative problem-solving and adaptability
* Proficiency in tools such as Google Workspace, Canva, Zoom, and MS Office

I am a highly dedicated and versatile professional with extensive experience in providing exceptional customer service and support across various online platforms. I excel in assisting customers with their inquiries, offering prompt solutions, and maintaining high levels of satisfaction. My strong communication and problem-solving skills ensure a seamless customer experience, whether through chat, email, or phone.

Key Skills:

Customer Service Excellence: Skilled in handling customer inquiries, resolving issues, and maintaining positive relationships with clients.
Professional Services/Education-related Services: Experienced in providing support to educational organizations, offering administrative services, managing schedules, and assisting in online learning environments.
Social Media Management: Proficient in developing and executing social media strategies, managing content, and engaging with audiences across various platforms to drive brand visibility and growth.
Digital Marketing: Knowledgeable in online marketing techniques including SEO, content creation, email campaigns, and paid advertising to improve online presence and generate leads.
Virtual Assistance: Capable of handling various administrative tasks such as managing calendars, email management, data entry, and other back-office operations, enabling businesses to run smoothly.
With a proven track record in these areas, I am committed to delivering results while adapting to new challenges in a fast-paced online environment. I am passionate about providing top-tier support and leveraging my skills to help businesses succeed.

Passionate and hardworking, always eager to learn and grow. I love taking on new challenges and giving my best in everything I do, while staying positive and motivated.

Hospitality professional with 10 years of supervisory experience in hotel F&B operations, now providing virtual support.
I specialize in guest communications, reservations coordination, SOP creation, marketing support, and operational organization — helping businesses maintain service excellence remotely.

I am a results-oriented and people-focused individual who thrives on connecting with clients, understanding their needs, and delivering solutions that drive satisfaction and promote client retention. With over eight years of experience across financial services, sales, and customer engagement, I bring a combination of consultative selling, strategic thinking, and operational precision. I take pride in building lasting relationships, exceeding performance goals, and ensuring every interaction reflects professionalism and trust. I see myself as a proactive, adaptable professional who adds value by combining service excellence with business impact — someone who drives results while maintaining genuine client care.

Hi, I'm Jam. I have over 8 years of experience in the BPO industry, with expertise in various client accounts. My background includes:

- 2 years as a Process Associate in the Mortgage Loan sector (Current Role)
- 3 years as a Credit Card and Collections Process Associate for a Financial Account1 year as a Health Care Associate for a Health Insurance company
- 2 years as a Customer Service Representative for a Satellite Radio company

Currently, I’m transitioning into the role of a Virtual Assistant and have a keen interest in Amazon Product Research, AI, SaaS, and Automation.

Experienced banking professional with over eight years in the industry, adept at working both independently and collaboratively within dynamic team environments. Committed to upholding the highest standards of honesty and integrity, recognizing the critical role banking plays in the economy. Proven ability to adapt to evolving financial landscapes while delivering exceptional service and maintaining compliance with industry regulations.