I'm a WordPress developer with 9+ years of experience building, maintaining, and troubleshooting websites for clients across web development, e-commerce, and education. My core focus is custom WHMCS payment gateway development, LMS platforms (LearnDash, LifterLMS, Tutor LMS), Figma to Wordpress build, and WooCommerce stores — the kind of specialized work most WordPress developers don't touch.

I also handle end-to-end SEO — on-page optimization, technical SEO (site speed, schema markup, indexing), and local SEO for multi-location businesses — most recently for a NC-based family law firm's site across four office locations.

Beyond development, I bridge technical and non-technical teams, having worked as the go-between for IT teams across Japan and the Philippines, and I bring a design background from 20+ years in print and graphic design.

I am a Web Hosting Technical Support Specialist with 10 years of experience in the tech support industry, including 8 years at IONOS and 2 years at Teletech supporting the Verizon Fios account. I specialize in web hosting support, DNS and domain management, email troubleshooting, website migrations, and WordPress/CMS management.

My technical toolkit includes:

*Command Line & Automation: Expert in using SSH for server navigation and file management, and WP-CLI for automated WordPress maintenance, plugin debugging, and recovery.

*Troubleshooting: Proficient in server-side diagnostics, log analysis, and database management via terminal.

*Core Competencies: Website migrations (minimal downtime), email delivery/bounce-back resolution (MX, SPF, DKIM, DMARC), and full-stack WordPress management.

I am committed to delivering high-quality technical resolutions and exceptional customer experiences, whether via phone, chat, or ticket.

Hi! I'm Crystal, a customer support professional with experience in technical support, email and chat support, and administrative coordination. I'm skilled in managing customer inquiries, handling support tickets, maintaining documentation, and using tools like Zendesk, Jira, Microsoft Office, and Google Workspace. I'm now looking to transition into a Virtual Assistant role, where I can apply my organizational, communication, and problem-solving skills to support businesses efficiently.

Senior WordPress Developer with 6+ years of remote agency experience. I've built over 50 websites for US-based digital marketing agencies across service industries, e-commerce, healthcare, law, and more.

Builders I work with: Elementor Pro, Divi, Bricks, Kadence.

What I can do for your team:
- Convert Figma or PSD designs into responsive WordPress sites
- Handle on-page SEO, schema markup, and PageSpeed optimization
- Troubleshoot server issues, hosting problems, and plugin conflicts
- Run QA before launch and address Google Search Console issues
- Write custom CSS and JavaScript for beyond-builder customizations
- Manage e-commerce builds with WooCommerce

I've worked with Brooks Internet Marketing (-----------), Coastal Marketing Strategies (-----------), and Mack Media Group (-----------). I work well in agency workflows, communicate clearly, and get things done without needing to be chased.

- Need a Landing Page That Converts?

- Landing Page Design & Development
- Shopify, WordPress & Responsive Design
- CRO, Lead Capture & Page Speed

Here’s how I can help with your project:

LANDING PAGES THAT SUPPORT YOUR OFFER

I design and develop landing pages for ecommerce brands, service businesses, campaigns, and lead-generation offers.

The goal is to create a page that feels professional, communicates clearly, and makes it easy for visitors to take action.

- Landing page design and development
- Product and ecommerce landing pages
- Service and lead-generation pages
- Sales pages and campaign pages
- Figma-to-website implementation
- Forms, payments, and lead-capture setup

WEBSITE DESIGN, REDESIGN & DEVELOPMENT

When a website feels outdated, cluttered, difficult to navigate, or weak on mobile, visitors are more likely to leave before understanding the offer.

I improve the design and structure while keeping the website aligned with your brand and business goals.

- WordPress and Elementor development
- Shopify page design and customization
- Webflow website development
- Responsive website redesign
- Mobile and tablet optimization
- Existing page updates and improvements
- Reusable website sections and components

CRO & USER EXPERIENCE IMPROVEMENTS

A conversion-focused page should reduce confusion and help visitors quickly understand:

- What you offer
- Who it is for
- Why they should trust you
- What they should do next

I can review and improve:

- Visual hierarchy and page flow
- CTA clarity and placement
- Offer presentation
- Mobile usability
- Navigation and content structure
- Forms and lead-capture sections
- Trust-building sections
- Page speed and performance

SUPPORT FOR AGENCIES

Need additional design or development support for client projects?

I can work from an existing brief, wireframe, Figma design, reference page, or established brand system and help turn it into a polished, responsive build.

- White-label landing page development
- Figma-to-WordPress or Shopify builds
- Client website updates
- Responsive implementation
- Front-end QA and browser testing
- Ongoing production support

I work independently while keeping communication and project progress organized.

FUNNELS, CRMS & AUTOMATION

A landing page often needs to connect with more than just a contact form.

I can help connect your pages with the tools used to capture leads, process payments, manage customer information, and automate follow-up tasks.

- GoHighLevel funnels and websites
- ClickFunnels, Funnelish, Kajabi, and Kartra
- CRM and lead-capture integrations
- Stripe payment connections
- Make, Zapier, and n8n workflows
- Webhooks and third-party integrations
- HubSpot and Salesforce connections
- Automated notifications and follow-ups

PLATFORMS & TOOLS

- WordPress
- Elementor
- Shopify
- Liquid
- WooCommerce
- Webflow
- GoHighLevel
- ClickFunnels
- Funnelish
- Kajabi
- Kartra
- Figma
- Canva
- Google Analytics
- Cloudflare
- Stripe
- HubSpot
- Salesforce
- Make
- Zapier
- n8n
- ChatGPT and Codex
- Claude and Claude Code
- Gemini
- Higgsfield

WHAT YOU CAN EXPECT

Clear and organized communication
Mobile-first, responsive implementation
Careful attention to layout and visual consistency
Practical recommendations based on your goals
Testing before project delivery
A website that is easier to use and maintain

I combine design, development, CRO, and automation to help businesses build pages that are visually polished, practical, and focused on the visitor’s next step.

Available for landing pages, Shopify and WordPress builds, website redesigns, agency support, funnels, and automation projects.

Send me your website, Figma design, reference page, or project brief, and let’s discuss the best way to build it.

I'm new to virtual assistance, but not new to the work. I have 4 years of hands-on experience in IONOS Tech Support, where I handled WordPress troubleshooting, hosting, DNS, domain management, and email setup for real customers daily. I'm now bringing that same technical experience to freelance/remote work as a Technical VA — helping business owners, agencies, and VA teams keep their websites and email running smoothly.

While this is my first time working as an independent VA, I'm confident in my technical foundation and I'm committed to learning how to fit into remote/client-based workflows quickly.

What I can do:

Diagnose and resolve WordPress errors, plugin conflicts, and theme compatibility issues
Manage hosting, DNS records, and domain configurations
Set up and troubleshoot professional email accounts on Outlook, Thunderbird, and other 3rd-party apps
Handle customer service — billing questions, account management, and technical support tickets
Provide clear, non-technical explanations so clients always know what's happening with their site

Who I work best with:

Solo business owners who need their website to "just work" without learning the technical side themselves
Agencies managing multiple client sites who need reliable overflow support
Other VAs or VA companies who want to offer full-service tech support without hiring in-house

What you can expect working with me:

Fast, calm troubleshooting — no jargon, no panic
A website that stays online, loads properly, and doesn't lose you customers<8efe80624d780eba0c6493ec45140364>Email that works reliably across every device and app
Someone who takes ownership of technical issues so you don't have to think about them

Core Skills (tags section):
WordPress Troubleshooting | Hosting Management | DNS Configuration | Domain Management | Plugin/Theme Compatibility | Email Setup (Outlook, Thunderbird) | Customer Service | Billing Support | Technical Support | IONOS

Dedicated, highly skilled, and results-driven Systems Technician with over 8 years of extensive experience in technical support, enterprise systems administration, and network management. Proven track record as a first responder for enterprise-level client support, combining remote infrastructure diagnostics with proactive environment monitoring to resolve high-tier i-----------. Expert in managing ticketing lifecycles across modern ITSM tools while cleanly provisioning and optimizing Microsoft 365, Hyper-V, and secure server environments to maximize corporate operational efficiency.

Technical Support professional with over 10 years of combined experience in technical support, customer service, and data analysis. Skilled in troubleshooting web hosting environments, email services, domain management, and online business solutions. Proven ability to resolve complex technical issues, deliver exceptional customer experiences, and analyze data to support business operations. Recognized for strong problem-solving skills, technical expertise, and a customer-focused approach in fast-paced environments

Full-stack web developer with 10+ years of experience in building, optimizing, and maintaining web applications, with a strong focus on SEO, performance, and cloud-based environments.

Experienced in managing hosting environments, deployment workflows, DNS configuration, and improving website performance. Proven ability to enhance system efficiency, increase load speed, and support high-availability applications.

Skilled in WordPress, Laravel, and Shopify, with hands-on exposure to cloud-based infrastructure and release processes. Leverages AI tools like GitHub Copilot and Claude to improve development speed and workflow efficiency.

I am a System Administrator with over 8 years of experience supporting enterprise IT environments in the banking industry. My expertise includes Windows and Linux server administration, Active Directory management, technical troubleshooting, infrastructure support, system monitoring, and technical documentation.

Throughout my career, I have been responsible for maintaining secure, reliable, and efficient IT systems that support critical business operations.

My key skills include:

• Windows Server Administration
• Linux Server Administration
• Active Directory Management
• Technical Support & Troubleshooting
• VMware Administration
• Infrastructure Support
• System Monitoring
• Technical Documentation

I am reliable, detail-oriented, security-focused, and committed to delivering high-quality technical support and system administration services.