Aldrin
Web Hosting Technical Support | DNS, Email , WordPress & Website Migrations
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.26/hour ($1,600.00/month)
Bachelors degree
Last Active
July 18th, 2026 (5 days ago)
Member Since
March 9th, 2017
Profile Description
I am a Web Hosting Technical Support Specialist with 10 years of experience in the tech support industry, including 8 years at IONOS and 2 years at Teletech supporting the Verizon Fios account. I specialize in web hosting support, DNS and domain management,
My technical toolkit includes:
*Command Line & Automation: Expert in using SSH for server navigation and file management, and WP-CLI for automated WordPress maintenance, plugin debugging, and recovery.
*Troubleshooting: Proficient in server-side diagnostics, log analysis, and database management via terminal.
*Core Competencies: Website migrations (minimal downtime),
I am committed to delivering high-quality technical resolutions and exceptional customer experiences, whether via phone, chat, or ticket.
Top Skills
Customer Support
Experience: 5 - 10 years
Proven track record of managing multi-channel support (calls, chat, email) for high-volume customer bases. Skilled in handling complex technical and billing-related inquiries while maintaining high customer satisfaction.
Website Builder » Wordpress
Experience: 5 - 10 years
Comprehensive experience in CMS installation, manual setup, plugin/theme conflict resolution, and White Screen of Death (WSOD) recovery using WP-CLI.
Hosting & Infrastructure Management
Experience: 5 - 10 years
Expert in Linux-based hosting, NGINX/Apache architectures, DNS record management (SPF, DKIM, DMARC), and safe website migrations.
Other Skills
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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