Overall Skills Set
I am a highly skilled professional with 9 years of experience as a Zoho Desk Specialist, Human Resources Coordinator, and Executive Assistant. My career began as an Office Secretary and later evolved into a People and Operations Assistant role, where I developed strong expertise in administrative support, operations coordination, and business management.
Through continuous learning and hands-on experience, I expanded my skills into Social Media Management, Digital Marketing, Content Creation, and Online Business Support. I am passionate about helping businesses improve efficiency, strengthen customer relationships, and build systems that support long-term growth.
My skills are not limited to the following:
Zoho Applications – Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Campaigns, Zoho Social, Zoho Books, Zoho Inventory, Zoho People, Zoho Recruit, Zoho Mail, Zoho Cliq, and Zoho Meeting for customer relationship management, customer support, sales operations, marketing, accounting, inventory control, human resources, recruitment, communication, and team collaboration.
Human Resources Coordination – Employee record management, attendance monitoring, recruitment support, applicant tracking, onboarding assistance, and HR administration.
Executive & Administrative Support – Calendar management, scheduling, correspondence, documentation, operational support, coordination, and day-to-day administrative functions.
Digital Marketing & Email Campaign Management – Email campaign creation and management, customer engagement initiatives, digital marketing support, and online business assistance.
Social Media Management – Social media scheduling, content publishing, audience engagement, platform monitoring, and brand support.
Content Creation & Blogging – Content development, blog writing, and content management to support brand visibility and audience engagement.
Website Platforms & Basic Web Administration – WordPress, Magento, and HTML for website management, e-commerce administration, content publishing, customization, and formatting.
QuickBooks POS – Sales processing, inventory management, retail transactions, and point-of-sale operations.