Results-driven IT support professional with over nine years of experience delivering top-tier technical assistance, troubleshooting complex hardware, software, and network issues, and ensuring seamless IT operations.

Proficient in managing and administering Microsoft 365, Exchange, Azure, and Teams, optimizing IT infrastructure, and supporting cloud services to enhance productivity and security. Skilled in system maintenance, IT operations management, and user training, helping organizations maximize their technology investments.

Adept at handling multiple priorities in fast-paced environments, aligning IT solutions with business objectives, and driving operational efficiency. Passionate about problem-solving, process improvement, and delivering outstanding end-user experiences.

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Certified: Teams Administrator Associate (MS-700)
• Barracuda I----------- Response – Foundation
• Barracuda Cloud-to-Cloud Backup – Foundation

Hi, I’m Bernard Esparagosa A Cloud AI Specialist and AI-powered Virtual Assistant helping businesses automate, create, and scale using smart technology.

I combine AI automation, workflow systems, and cloud-based tools to eliminate repetitive tasks and improve efficiency. I also provide support in email marketing, content creation, content writing, and social media management—using AI to produce faster, smarter, and more engaging results.

If you’re looking to simplify operations, boost productivity, and leverage AI for growth, I’m here to help.

I am an accounting professional with over eight years of bookkeeping and accounting experience supporting multi-location businesses. My expertise includes bank reconciliations, accounts payable, accounts receivable, month-end close, general ledger management, and financial reporting.

I work with both QuickBooks Online and Xero, allowing me to support businesses following US and Australian bookkeeping workflows. I continuously expand my skills through professional certifications and hands-on practice to stay current with modern cloud accounting systems.

I am detail-oriented, adaptable, and committed to delivering accurate financial records, timely reporting, and reliable bookkeeping support for growing businesses.

Accounting Platforms:

QuickBooks Online
QuickBooks Online Accountant
Xero
Hubdoc
Dext
A2X (Basic)
Cin7 Core (Basic)

Accounting Functions

Full-Cycle Bookkeeping
Accounts Payable
Accounts Receivable
Bank Reconciliation
Journal Entries
General Ledger
Month-End Close
Financial Reporting
Budgeting
Cash Flow
Expense Management

Business Tools

Google Workspace
Teams
Slack
Zoom

Solutions Engineering SME with 2 years of hands-on experience in enterprise API integration, cloud architecture, and integration development. Sole developer of 5 production APIs in a 50+ API MuleSoft-to-GCP/Apigee migration. Fast-tracked from Integration Support Consultant to Subject Matter Expert. Experienced in P1 incident resolution, cross-cultural stakeholder management (PH, Colombia, Singapore), and mentoring junior developers. ECE board passer with a strong foundation in systems engineering.

Remote-ready Systems Engineer scaling high-volume frontline hosting triage into Multi-Cloud DevOps (AWS, GCP, Azure), automated CI/CD architecture, and AI-driven MSP operations. Fully optimized for cross-border engineering teams and asynchronous workflows across AU, US, and UK time zones.

As a Certified Google AI Professional, I specialize in "vibe coding" (intent-driven development) and orchestrating agentic automation loops. I leverage Generative AI and advanced scripting to eliminate operational friction, automate IT runbooks, and dramatically slash Mean Time to Repair (MTTR) for multi-tenant environments.

My foundation is built on high-velocity production incident response. In Web Hosting Technical Support, I served as the first line of defense for thousands of global client nodes—owning rapid ticket triage, log analysis, web stack debugging (Nginx/Apache/MySQL), and complex network/email security routing (Global DNS, SPF, DKIM, DMARC, SSL/TLS) under strict SLA baselines.

Technical Tooling Stack:
• AI & Automation: Google Cloud AI (Gemini/Vertex AI), prompt engineering, agentic workflows, Python, Bash.
• Cloud Ecosystems: AWS (EC2, S3, IAM), GCP (Compute Engine, Cloud Run), Azure (Entra ID, M365 infrastructure).
• Infrastructure as Code (IaC): Declarative provisioning and environment management via HashiCorp Terraform.
• Containers & CI/CD: Docker, Kubernetes (GKE/AKS), and automated deployment pipelines using GitHub Actions.

Let's connect to streamline and automate your remote MSP or Cloud operations!

Need a dependable Virtual Assistant? If you are looking for a knowledgeable, responsive, meticulous, bookkeeper, you've found one! Hi, I'm Vel, I'll record and verify all transactions, balance bank and credit card accounts and provide those all-important financial documents at the end of the month.

Specializing in:
* Xero Certified Associate
* Xero Payroll Specialist
* Clean-up/Catch-up Bookkeeping
* QuickBooks trained and self-motivated.
* Accounts Receivable Review
* Prepare Profit & Loss for tax prep
* Data Entry Professional
* Fast learner with a proactive mindset.
* Detail-oriented and deadline-driven.

Ready to build long-term client trust. Currently accepting new bookkeeping projects. Contact me for your spot today!

Systems and Standards Project Manager - Infor

Software Asset Management Operations Manager - Accenture Internal

Application/Cloud Support Operations Manager - Microsoft 365 Business Assist - Accenture

Application/Cloud Support Team Leader - Microsoft 365 Business Assist - Accenture

Application/Cloud Support Team Leader - Microsoft 365 for Home/Personal - Accenture

Application/Cloud Support Subject Matter Expert - Microsoft 365 for Home/Personal - Accenture

Application/Cloud Support Agent - Microsoft 365 for Home/Personal - Accenture

Application/Cloud Support Trainer - Microsoft 365 for Business - Accenture

Application/Cloud Support Agent - Microsoft 365 for Business - Accenture

IT Computer Specialist - ERP Technologies INC.

I am an IT professional with hands-on experience managing web infrastructure, hosting environments, WordPress websites, and cloud-based services. My focus is ensuring websites remain secure, fast, stable, and available while providing reliable technical support and troubleshooting.

Over the years, I have worked with website hosting, domain management, DNS configuration, Cloudflare services, SSL certificates, website migrations, performance optimization, and technical SEO support. I also have experience analyzing website performance through Google Search Console and Analytics, identifying issues, and implementing solutions that improve reliability and user experience.

My areas of expertise include:

Web Hosting & Server Administration
DNS Configuration & Troubleshooting
Cloudflare Setup & Management
SSL/TLS Installation & Maintenance
WordPress Administration & Support
Website Migrations & Deployments
Google Search Console & Analytics
Technical SEO Support<8efe80624d780eba0c6493ec45140364>Email Configuration
Website Security & Performance Optimization
Technical Documentation & SOP Creation
Infrastructure Monitoring & Incident Resolution

I am known for being dependable, detail-oriented, and proactive in solving technical problems. I enjoy learning new technologies, documenting processes, and helping businesses maintain reliable online operations.

Meticulous Data Entry Specialist and Cloud-Based Online Bookkeeper with an Accounting degree and 10 years of professional experience. Highly skilled in organization, multitasking, and problem-solving to manage administrative tasks and support clients efficiently. Expert at handling high-volume data and maintaining 100% accurate financial records using modern cloud tools.

A reliable and detail-oriented professional dedicated to helping businesses run smoothly. Proven ability to streamline daily workflows, resolve data errors quickly, and deliver precise results under tight deadlines.

Let's connect to discuss how my 10 years of dual expertise can bring accuracy and efficiency to your team.

Google Workspace, Domain/Hosting Support, Robotic Process Automation, Zapier, Admin Support, Shopify, BigCommerce, Wordpress, Kajabi, HTML, CSS, PHP, MySQL, CPanel, WHMCS, Photoshop, Google Docs, AWS EC2/S3, Windows Server, Active Directory, DNS, Group Policy, MS Sharepoint 2016, MS Exchange 2016, Office 365

Currently, I am a Senior Customer Care Representative for a globally recognized brand, handling multiple responsibilities such as escalation management, report generation for clients, and helping them identify outliers and maximize profits. My prior experience includes working as a cold-calling, email, and chat representative.

I work with self-discipline and figure things out whenever possible. I want a long-term, stable job where I can help you grow your business.

Operating Systems:
Windows 10/11, Windows Server 2016/2019/2022
Hardware: Desktops, Laptops, HP Servers, IBM Servers, Blade Servers
Networking: MPLS, LAN/WAN, TCP/IP, Ethernet, DNS, DHCP, FTP, Terminal Services, Infoblox IPAM, Monitoring protocols (WMI, SNMP, GDMA)
Infrastructure Management & Monitoring: Nagios - GroundWork, SCOM (2012), SCCM, VMware vSphere5, VMware vCenter, Citrix XenApp5, Active Directory FSMO, Group Policy, DFS, Windows Cluster Administration, File and Print Server, Windows Update Patching (WSUS/SCCM), Symantec Netbackup
Messaging: Microsoft Exchange 2003/2007, Good Mobile Technology
Security: Symantec Endpoint Protection, McAfee Endpoint Encryption, EMC RSA SecurID, Postini, Bitdefender, Defender, Huntress
Scripting: Powershell
Cloud Based Support: Microsoft Azure Cloud services.
Other Applications: Microsoft Office Suites (Word, Excel, Access, and Visio)
RMM and Ticketing: Syncro, Connectwise
IT documentation: IT Glue

Backup: Veeam backup

Cloud Billing Specialist III | Billing and Collection | Reconciliation Specialist | Admin Assistant | Accounts Payable

I am a detail-oriented Draftsman and NDT Technician with experience in technical drawings, data organization, and inspection reporting.

I have worked as a Project Draftsman, where I produced accurate as-built drawings, site plans, and floor plans using AutoCAD and point cloud/3D scan data. I am experienced in interpreting technical information and converting it into clean, precise drawings.

In addition, I have a strong background in documentation and reporting from my work as an NDT Technician. I regularly handle data recording, inspection reports, and measurement logs, ensuring accuracy and clarity for engineering and maintenance teams.

I can help you with:
- AutoCAD drafting (as-built drawings, floor plans, revisions)
- Converting point cloud or reference data into technical drawings
- Data entry and Excel organization
- Web research and lead generation
- File organization and documentation

I am reliable, highly detail-oriented, and able to follow instructions with minimal supervision. I am also adaptable and willing to learn new tools and workflows quickly.

I am looking for long-term work where I can contribute consistently and deliver high-quality results.

Let’s work together.