I help businesses reduce downtime, resolve technical issues fast, and keep critical systems running smoothly.

I’m a Technical Support and Application Support Engineer with 4+ years of experience handling production environments, SaaS platforms, and enterprise systems. My background in business systems support allows me to bridge the gap between technical teams and business users — ensuring issues are resolved efficiently and clearly communicated.

I specialize in:
• SaaS & Application Support
• Incident Management & Ticket Handling (ServiceNow)
• Production & Batch Support
• Azure DevOps & Azure Monitor
• FTP / SFTP File Transfer Support
• System Monitoring & Log Analysis
• Root Cause Analysis & Issue Documentation
• SOP & Technical Documentation Creation
• Cross-team coordination with developers, QA, and stakeholders

In my previous roles, I have:
• Managed high-volume support tickets while meeting strict SLA targets
• Investigated and resolved production incidents affecting business operations
• Supported secure file transfers and resolved integration issues
• Documented processes to improve team efficiency and reduce recurring errors
• Coordinated with international teams across different time zones

I am detail-oriented, analytical, and highly dependable. I enjoy troubleshooting complex issues and finding structured solutions that improve system stability and user experience.

I am seeking a long-term remote role where I can contribute as a Technical Support Specialist, Application Support Engineer, or SaaS Support professional.

If you're looking for someone proactive, process-driven, and strong in both technical troubleshooting and communication — I’m ready to help your team succeed.

IT professional with 6+ years of experience specializing in MSP environments, system administration, and
technical support. Proficient in Microsoft 365, Active Directory, Intune, RMM tools, and network
troubleshooting. Seeking a challenging role to leverage expertise in IT infrastructure, security, and end-user
support to optimize operations and contribute to organizational growth.

Shopify (Plus) | React| Node | Next | Azure/AWS/GCP

My career involves bridging the gap between technical execution and business operations. With a strong foundation in ----------- ecosystem and a proven 9-year track record in executive management and operations, I specialize in identifying organizational bottlenecks and implementing scalable software and AI-driven solutions.

Core Competencies:
- Executive Administration & Project Management (9+ Years): Expertise in business development, executive support, and aligning technical output with overarching business goals.
- Design & Digital Marketing (3 Years): Proven ability to manage brand content, social media strategy, and UI/UX design using tools like Figma.
- Support & IT Operations (3 Years): Hands-on experience in technical support, network maintenance, and system infrastructure.
- Software Development & QA (2 Years): Proficiency in C#, .NET, OOP principles, Azure services, and CI/CD pipelines, supported by a background in manual and automated testing.

I am highly adaptable and driven to solve complex logistical challenges through automation and efficient systems. I am currently open to connecting regarding Junior/Associate Developer roles or hybrid Technical Analyst and Product Management positions where my cross-functional background can add immediate value.

Hello! I’m an aspiring IT Support Virtual Assistant who is passionate about solving technical problems and helping clients with their day-to-day IT needs.
I can assist with:
* Troubleshooting computer and laptop issues* Fixing slow performance* Software installation and setup* Basic network and internet issues* Remote desktop support
I am currently improving my skills in IT and studying certifications like Microsoft Azure (AZ-900), which helps me understand modern cloud environments.
I am a fast learner, dependable, and dedicated to providing quality work. I take every task seriously and make sure problems are resolved efficiently.
Let’s work together to keep your systems running smoothly!

PROFESSIONAL SUMMARY

I'm a Senior Software and Integration Developer with 8 years of backend experience, spending the last four years
focused heavily on Microsoft BizTalk Server. I build and maintain the communication interfaces that keep
enterprise applications talking to each other. I take full ownership of my work, whether that means sitting down
with clients to map out requirements, digging into logs to troubleshoot a production issue, or writing the actual
integration logic. Beyond BizTalk, my toolkit includes C#/.NET, Azure cloud services, CI/CD pipelines, and modern AI development tools like Claude Code


TECHNICAL SKILLS

- Microsoft BizTalk Server: BizTalk Server 2016/2020, Orchestrations, Pipelines, Schemas (XSD), Maps
(BTM), Receive/Send Ports, EAI.
- Integration & API Development: Inbound/Outbound Integrations, Custom API Building, REST/SOAP/WCF
Services, Model Context Protocol (MCP), XML, XSLT, XPath, EDI.
- AI & Modern Tooling: Claude Code, AI Agent Skills, LLM Integration Frameworks.
- Cloud Platforms: Azure Logic Apps, Azure API Management, Azure Operations.
- Programming & Backend: C#, .NET Framework, .NET Core, -----------, Java, C++.
- Databases: SQL Server 2019, T-SQL, Stored Procedures, Snowflake, MySQL.
- DevOps & SDLC: Azure DevOps, Git, CI/CD Pipelines, Agile/Scru-----------thodologies.
- Operations: Production Support, Diagnostic Troubleshooting, Incident Management.
- Frontend: HTML, CSS, JavaScript, jQuery, React, Next.js.

CERTIFICATIONS & TRAINING

- Microsoft Azure Fundamentals (AZ-900)
- BizTalk Developers 2020
- Anthropic Claude Training Certification (Focus: Claude Code, Agent Skills, Model Context Protocol, API
Building)
- Microsoft Technology Associate – Networking Fundamentals (MTA 98-366)

I keep production infrastructure stable, scalable, and quiet at 3 AM. Currently an SRE at an AI company running Azure-heavy environments — GPU workloads, vector databases, and customer-facing services — where uptime and cost both matter.I work best when I can own infrastructure end-to-end: design it, automate it, monitor it, and fix it before users notice. I write clear docs, communicate proactively in async setups, and treat on-call seriously.Core stack:Azure: AKS, VMs, Storage, Networking, Monitor, RBACIaC: Terraform / OpenTofu — including state drift remediation and resource importsKubernetes: Helm, Deployments / StatefulSets, pod troubleshooting, zero-downtime rolloutsCI/CD: GitHub Actions, Jenkins automation pipelinesObservability: Prometheus, Grafana, Azure Monitor, Slack alertingDatabases: PostgreSQL, MongoDB Atlas, MilvusDR/HA: AKS disaster recovery with Velero, GitOps/Flux, zone-redundant storage (~30–45 min RTO)Also experienced with: Docker/ACR, compliance frameworks (ISO 27001, ISO 42001, SOC 2 Type 2), and Git workflows on messy real-world repos.Open to long-term part-time remote roles. Comfortable with US, AU, or EU time zone overlap.

Endpoint Engineer with hands-on experience in managing, securing, and supporting enterprise endpoint environments across Windows and mobile platforms. Skilled in endpoint configuration, software deployment, patch management, device compliance, and troubleshooting using tools such as Microsoft Intune, SCCM, and Active Directory. Strong understanding of cybersecurity best practices, automation, and IT support operations, with a focus on improving device performance, user experience, and organizational security.

Reliable IT Infrastructure and System Administration professional with 7+ years of experience supporting
Linux servers, Windows Server environments, Microsoft 365, virtualization, cloud platforms, and enterprise
IT operations. Experienced in troubleshooting technical issues, remote support, server monitoring,
virtualization, VPN setup, and cloud infrastructure support.
Strong background working with BPO, healthcare, hospitality, and software companies. Comfortable
working independently, handling remote support tasks, and supporting business-critical systems.

Skilled and results-driven Microsoft Engineer with a focus on optimizing and managing Microsoft environments, including server infrastructure, cloud solutions, and network configurations. I specialize in delivering reliable technical support to enhance system performance and ensure smooth integration, reducing downtime, and maximizing efficiency. I’m committed to being your trusted partner in optimizing IT infrastructure, ensuring system security, and driving seamless operations. Let's connect and take your Microsoft environment to the next level.

CKS and CKA certified. Deployment technomancer! Let's work on your Helm charts and Kubernetes manifests! CICD, Cloud, Monitoring and Server Administrations..


Linkedin: -----------.-----------/in/-----------------------/

Tools:
AWS, Azure, Helm, Docker, Kubernetes, ELK Stack, Monitoring and Observability, Security, Backup & Recovery, and etc.

HI Team!Looking for a dynamic Customer Service Professional? Search no further, because I am ready for the job. Dynamic and empathetic Customer Support and Technical Specialist with over 15 years of experience delivering transformative service experiences across SaaS, FinTech, telecom, and enterprise IT environments. Known for combining strong technical acumen with a genuine passion for helping people—whether resolving complex Microsoft 365 and Azure issues or guiding new users through onboarding with clarity and patience. Microsoft certified and fluent in CRM tools like Salesforce, DFM, RAVE, Zendesk, and Twilio. Consistently recognized for achieving a 95%+ CSAT, resolving high-volume tickets efficiently, and mentoring tea-----------mbers to exceed performance goals. Committed to creating seamless, human-centered support in fast paced, results-driven environments.

Data Engineer & AI Developer with 5+ years building production ETL/ELT pipelines, cloud analytics platforms, and AI-powered applications across AWS, GCP, and Azure. Certified Claude AI Architect (Anthropic) with hands-on experience shipping multi-agent systems, MCP servers, and RAG pipelines using the Claude API.
Core strengths:

Big data pipelines — Spark, Kafka, Hadoop, Flink, Dagster, Airflow, dbt
Cloud platforms — AWS (S3, Glue, ECS, Redshift), GCP (BigQuery, Dataproc), Azure (Data Factory, Databricks)
AI & LLM development — Claude API, OpenAI, LangChain, RAG, multi-agent orchestration
Full-stack data apps — Python, FastAPI, React, PostgreSQL, Docker
55+ public projects: -----------/VictoriaUsman

QA Automation Engineer with 4+ years of experience in manual and automated testing for enterprise and fintech systems. Skilled in Playwright and Cypress automation, API testing, and CI/CD integration.

Recognized as a Subject Matter Expert (SME) in AI-driven QA solutions, leading the design and development of internal tools that enhance testing efficiency, including voice-driven bug reporting, AI-powered test case generation, and automated QA workflows.

Strong advocate of leveraging AI and automation to improve software quality, reduce manual effort, and accelerate delivery in Agile environments.

Are you looking for a developer who understands both the backend and the frontend — and doesn't cut corners?

I will build a scalable, production-ready web application using ASP.NET Core Web API, React, or Angular with Clean Architecture principles.

WHAT I OFFER:
• REST API development with C# and ASP.NET Core
• React or Angular frontend with reusable components
• Clean Architecture + CQRS for maintainable codebases
• Entity Framework Core or Dapper for database access
• JWT authentication and role-based access
• SignalR for real-time features (live updates, chat, dashboards)
• Microsoft Azure deployment and CI/CD pipelines
• MS SQL Server database design

DOMAINS I HAVE REAL EXPERIENCE IN:
• FinTech / Wealth Management platforms
• Logistics & Freight Management systems
• Healthcare Candidate Platforms
• Enterprise Compliance & Audit systems

PACKAGES:
• Basic — Single module or feature (API endpoints + UI)
• Standard — Multi-module web app with auth and deployment
• Premium — Full stack platform with Azure CI/CD and real-time features

All code is clean, commented, and handoff-ready. I provide full documentation.

Message me before ordering so I can scope your project accurately.