Reliable IT Support professional skilled in troubleshooting hardware, software, networks, and Microsoft 365 issues. Experienced in remote support, Active Directory, and customer service with strong problem-solving and communication skills.

Stop hiring people to do repetitive work. Build AI systems that do it for you.

I help businesses replace manual processes with intelligent AI workflows that generate leads, automate operations, and keep sales moving 24/7.

Whether you're building an AI-powered sales pipeline, automating your CRM, deploying AI voice agents, or integrating multiple business platforms, I build reliable systems that scale with your business—not fragile automations that constantly need fixing.

With 7+ years of Enterprise IT and Systems Administration experience, I bring an engineering mindset to every project. I don't just connect apps—I design production-ready AI systems with proper error handling, scalability, and long-term maintainability.

Tech Stack

AI & LLMs:
** OpenAI (GPT-4/5), Claude, Claude Code, OpenRouter, AI Agents, AI Chatbots, Prompt
Engineering

AI Engineering:
** Model Context Protocol (MCP), RAG Workflows, AI Agent Orchestration

Automation & Integration:
** n8n, Make.com , Zapier, REST APIs, Webhooks, JSON, OAuth, Custom API Integrations

Backend & Data:
** Supabase, Workflow Databases, Data Synchronization

Voice AI:
** Vapi, Retell AI, AI Voice Agents, Conversational AI

CRM & Marketing Automation:
** GoHighLevel (GHL), HubSpot, Pipedrive, CRM Automation, Sales Pipelines

Lead Generation & Outreach:
** Smartlead, Instantly, Apollo.io , Cold Email Automation, Lead Enrichment

Business Platform Integrations:
** Google Workspace, Microsoft 365, Slack, Notion, Airtable, WhatsApp Business API, Calendar &
Productivity Platforms

Web:
** WordPress, Elementor

What I Build
- AI Agents & Business Process Automation
- GoHighLevel CRM & Marketing Systems
- AI Voice Agents (Inbound & Outbound)
- Lead Generation & Cold Outreach Systems
- Custom API & SaaS Integrations
- AI Chatbots & Customer Support Automation
- Workflow Automation with n8n, Make & Zapier
- CRM, Email & Sales Pipeline Automation

Why Clients Work with Me
** Enterprise IT background with 7+ years of systems administration experience
** Production-ready automations built for reliability and scale
** Strong troubleshooting and API integration skills
** Fast learner who quickly adapts to new AI tools and technologies
** Focused on solving business problems—not just connecting software

If you're looking for someone who can design, build, and maintain AI systems that streamline operations and help your business scale, let's connect.

Send me a message, and let's build an AI-powered workflow that saves time, increases efficiency, and grows your business.

Windows Server Administrator

IT Support
Server Virtualization
Network Design/Troubleshooting
Linux Systems Administration
KVM / Proxmox
ZFS

17 years experience as IT Manager, experienced MSP System Engineer. Support/solve end users computer problems successfully.
Support Systems: Windows 11, MAC OS , Microsoft Office 2016/ Office 365 administrator support, Cloud Computing, Microsoft Azure, Google Works, DATTO Remote Support .
Qualifications:
CCNAx Training – Advance Router and Switching
• Switchport VLAN configuration, creation.
• Switchport Trunk configuration
• Switch Management routing protocols
• Cisco Switch Backup/Restoration
• Updates VLAN
• Switchport Configuration
MCSE Training, A+ Core 1
• Manage ESXi Host VMware and Cloud Servers
• Administer Windows cloud and on-premises servers

IT Service Desk Engineer | 6+ Years Experience | L1–L2 Remote Support Specialist

I am an experienced IT Service Desk Engineer with over 6 years of hands-on experience supporting global users in MSP and BPO environments. I specialize in delivering fast, reliable, and well-documented technical support across Microsoft 365, Active Directory, and enterprise ticketing systems.

My core expertise includes incident management, user support, and troubleshooting across Windows, macOS, VPNs, and basic networking (DNS, DHCP, TCP/IP). I have strong experience working with tools such as ServiceNow and Jira, handling high-volume ticket queues while maintaining SLA compliance and quality resolution.

I am also comfortable working in cloud and remote environments, including AWS-based systems, virtual desktops, and remote support tools such as RDP, Splashtop, and JAMF.

I am known for:

Clear and professional communication with end users
Fast and accurate troubleshooting under pressure
Strong documentation and knowledge base contributions
Consistent first-contact resolution improvement

I operate with a fully equipped remote setup and stable internet, ensuring dependable performance for any time zone. I am seeking a long-term remote role where I can contribute to a growing IT support team and continue advancing within MSP operations.

I’m an IT Support Specialist with experience in troubleshooting hardware, software, and network issues across Windows and macOS systems. I specialize in Microsoft 365 administration, Active Directory user management, and remote technical support.

I’ve supported global clients, handling tickets efficiently while meeting SLA targets. I’m also experienced in VPN troubleshooting, basic Microsoft Azure, and VMware environments.

Reliable, detail-oriented, and client-focused, I deliver fast and effective IT solutions to keep systems running smoothly.

Cloud Engineer with 10+ years of experience in Windows infrastructure, public cloud computing (AWS, GCP, and Azure), server virtualization, and endpoint management. Certified in AWS, Google Cloud, and Microsoft Azure, with a proven track record of designing, securing, and optimizing enterprise environments through automation, vulnerability management, incident response, and infrastructure modernization.

Dedicated and empathetic customer service specialist with a proven track record of delivering exceptional support across diverse industries, including finance and insurance. Skilled in handling high-volume inquiries, resolving complex issues, and maintaining positive client relationships. Known for clear communication, active listening, and a solution-oriented approach that enhances customer satisfaction and loyalty.

Experience and tech-savvy. IT Specialist and Technical Support Professional for various desktop hardware, software, office equipment and network devices. Providing an always on - call IT services delivery for several clients. Flexible and with an always-ready-to-go attitude when it comes to work, with genuine sense of responsibility, fairness, and self-assurance, can be a reliable and an independent worker with high level of enthusiasm and dedication in various areas of expertise which includes:

Technical Skills
-Expertise in Operating Systems such as Windows, Windows Server, Linux.
-Installing and configuring the peripherals, components and drivers – TCP,UDP, RDP
-Installing software and application to user standards
-Advance knowledge with OS and software troubleshooting: registry, services.
-Basic Networking, Routing, Firewall – DHCP, DNS
-Exposure to SCCM deployments and configuration/troubleshooting
-Experience with Incident and Problem, Asset Management ITSM
-Remote support: RDP, SCCM Remote Viewer, TeamViewer, Any desk
-Advanced Printer Management and Deployment
-Knowledge in Domain, Active Directory and LDAP operation support
-SharePoint and OneDrive for Business Integration
-Exposure to Network configurations and installations
-Have knowledge in Virtualization: VMware, VMware ESXI, Hyper-V
-Knowledge in different POS system
-Knowledge in File Transfer Protocol, NAS, VPN
-Knowledge in Office 365, Microsoft Azure
-Knowledge in Google Workspace, MS Exchange, cPanel
-Knowledge in CCTV

I have proven technical and analytical skills, knowledgeable on MS Offices.

I have 3 years experience as Jr. Design Engineer. I'm doing this for Part-time only and would like to help you to finish some task that you need to be done with specified deadline.

I started my career as a social media manager in 2023. In my first year with Hey Girl Corp, my role was primarily to repost content created by our content creators. I managed multiple accounts and shared the provided content across all our social media platforms. After a year I was promoted as a content creator. I use canva to edit the slide and also AI application to create a content.

- RMM tools such as ConnectWise Automate, Screenconnect, N-ableNcentral, Datto RMM- PSA tools such as ConnectWise Manage, HaloPSA, JIRA- Windows Administration (AD, Azure AD, Patching, Scripting, Server-Client Admin, Security Groups, GPM, Account and Access)- Microsoft 365 Admin, Azure, Intune, Exchange, Sharepoint, Onedrive, Teams, MS Defender, MS Purview- CCNA Networking, IPv4/v6, DNS, DHCP, VPN, TCP/IP, Routing Protocols, VLAN, monitoring, alerts and vendor liasing- Windows Servers 2003-2022 , Windows 10-11- BDR Tools such as Datto, Veeam, Axcient, Azure backup - Documentation tools such as IT Glue, IT Boost and Sharepoint- EDR/MDR tools such as Arcticwolf, Sentinel One, Sophos, MS Defender, Crowdstrike- Network monitoring tools such as MRTG, PRTG, Auvik, Nagios, Meraki, NMS- Virtualization, AVD, VDI, Citrix, Hyper V, VMWare, Vsphere- Email Security and filtering such as Mime cast, Ironscale, Proofpoint and MS Defender- Password management such as Bitwarden, Lastpass and 1Password- VOIP Admin, Pabx, 3cx and Mitel- Identity and Access Management, Duo, Azure, Onelogin

Methodical IT Manager and Network Administrator with 23 years of experience in supporting server
environments. Resourceful in managing network infrastructure and optimizing environment while reducing
redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while
adhering to rules and requirements of project scope. Excellent communicator when interfacing with other
teams, vendors and end-user