Senior Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.14/hour ($1,574.40/month)

High school diploma

Last Active

July 16th, 2026 (10 days ago)

Member Since

January 23rd, 2023

Profile Description

Professional Summary

Results-driven Business Process Outsourcing (BPO) professional with over 15 years of progressive experience spanning customer service, B2B sales, fraud prevention, dispute resolution, account management, and operational support. Proven success in building strong client relationships, driving revenue growth, resolving complex customer issues, and improving business processes while consistently delivering exceptional customer experiences.

My background includes 3 years in B2B sales, 5 years specializing in fraud prevention and dispute resolution, and 4 years as a Subject Matter Expert (SME), where I provided coaching, process expertise, and operational support to improve team performance and service quality. This diverse experience has given me a comprehensive understanding of customer lifecycle management, risk mitigation, sales operations, and business process optimization.

Throughout my career, I have successfully managed customer and client relationships, identified growth opportunities, supported revenue-generating initiatives, and delivered solutions that enhanced customer satisfaction and operational efficiency. I am experienced in handling high-value customer interactions, resolving escalated concerns, ensuring regulatory compliance, and minimizing financial risk through effective fraud detection and dispute management.

As an SME, I partnered with leadership and cross-functional teams to streamline workflows, improve operational processes, coach and mentor employees, and maintain consistent service excellence. My strengths lie in problem-solving, analytical thinking, effective communication, and delivering results in fast-paced, performance-driven environments.

Core Competencies
B2B Sales, Account Management & Business Development
Customer Success, Customer Service & Client Relationship Management
Outbound Sales, Lead Generation & Pipeline Management
Fraud Prevention, Risk Assessment & Dispute Resolution
CRM Administration (Salesforce) & Customer Data Management
Process Improvement, Operational Excellence & Quality Assurance
Team Coaching, Training & Knowledge Management
Performance Analysis, Reporting & KPI Monitoring
Administrative Support & Business Operations
Microsoft Excel, Word, PowerPoint, Teams & Microsoft Office Suite
Strong Written, Verbal & Cross-Functional Communication

I am recognized for my professionalism, adaptability, and commitment to delivering outstanding customer experiences while driving operational efficiency and business growth. I thrive in collaborative environments where I can leverage my diverse expertise to support organizational objectives, strengthen client relationships, and contribute to long-term business success.