Technical support
Computer literate
Hardware and software support
Virtual Assistant
Laptop and Desktop support
Mobile support
Wireless support
Data entry
Online Research
TypingEmail Management
Good communication skills

I specialize in Telemarketing/cold and warm calling, Costumer Service Representative.

I am a dedicated Virtual Assistant with over 2 years of experience in cold calling, appointment setting, lead generation, customer support, and administrative tasks. I have worked on U.S. real estate, roofing, and home improvement campaigns, handling outbound calls, qualifying leads, scheduling appointments, and managing CRM systems such as GoHighLevel. I am a fast learner, reliable, organized, and committed to delivering high-quality work. I am ready to help businesses grow by providing excellent communication and consistent results.

A chat support agent connects with customers through instant messaging on a business's website or mobile app. The online chat representative may provide resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Content moderator ensures that the content on a given website or service meets the company's standards and guidelines.

Hi! I am a creative, resourceful virtual assistant ready to help lighten your workload. While I am transitioning into the general VA space and eager to master your specific workflows, I bring a unique advantage to the table: I am an experienced content creator who is entirely comfortable being the face and voice of a brand.

If you need someone who can handle daily tasks but also understands what makes an audience stop scrolling, I can jump right in. I am highly adaptable, tech-savvy, and a quick study when it comes to new software or administrative systems.

Hi! I'm Johnler, a reliable Customer Support Specialist and Virtual Assistant with 3+ years of BPO experience handling voice, email, and high-volume live chat support for international e-commerce and telecommunications accounts, plus project-based VA experience in vehicular insurance.

I specialize in live chat and email support, managing multiple conversations simultaneously while maintaining accuracy, professionalism, and excellent customer experience. I've worked in fast-paced, metrics-driven environments and am comfortable using CRM systems, AI-assisted tools, and collaboration platforms to resolve issues efficiently.

What I can help you with:

Live Chat & Email Customer Support

E-commerce & Telecom Customer Assistance

Vehicular Insurance Policy Verification

Data Entry & Document Review

CRM & Ticket Management (Zendesk, LivePerson, etc.)

Multitasking & Remote Team Collaboration

I'm highly organized, detail-oriented, and dependable. I follow instructions well, communicate clearly, and take ownership of my tasks. Whether you need ongoing customer support or short-term assistance, I'm committed to delivering quality work and helping your business run smoothly.

Let's work together and build a long-term partnership!

Customer support teams often lose hours each day due to high ticket volume, scattered inboxes, and inefficient workflows. I help bring structure to that chaos, ensuring faster responses, organized processes, and smoother day-to-day operations.

In my previous roles, I’ve supported fast-paced environments where accuracy, speed, and empathy were critical in handling both customer concerns and administrative tasks.

What I Do (Services):
• Email & Chat Customer Support
• Customer Issue Resolution & Escalation Handling
• Basic Administrative Support
• Inbox & Ticket Management
• Scheduling & Calendar Coordination
• Records Management & Documentation
• CRM Updates & Workflow Support

Experience & Impact:
I have supported customers and internal teams in BPO, handling high volumes of inquiries while maintaining accuracy and professionalism. I consistently adapted to changing tools, workflows, and policies while ensuring smooth communication and organized records management. I’ve also supported clinic operations by managing patient files, encoding data, and assisting in scheduling and coordination tasks.

I’m skilled in communication, customer service, and administrative support. I’m also highly organized, adaptable, and comfortable using various tools and systems to manage tasks efficiently. I want to be known as a reliable and proactive worker who consistently delivers quality results and maintains a positive attitude, even under pressure.

I am a Customer Support Virtual Assistant with 4+ years of experience helping service-based businesses manage customer inquiries efficiently across chat, email, and phone support. I handle high-volume customer interactions, including resolving refunds, delivery concerns, and customer complaints while maintaining accuracy and fast response times. I can manage up to 150–200 customer interactions daily, handle 2–3 concurrent chats, and resolve up to 100 email tickets while maintaining 95% customer satisfaction.

I am proficient in tools such as Zendesk, Slack, Google Meet, and Zoom. I also have basic working knowledge of Sabre and Amadeus for travel reservations. I am comfortable learning new systems quickly and adapting to different workflows.

I am available for full-time work and can work flexible hours, including US, UK, or AU time zones. I have a stable internet connection, a dedicated home workspace, and the equipment needed to support remote work.

I am looking for a long-term position where I can contribute to your business by providing reliable and consistent customer support. I take pride in being organized, dependable, and able to work well under pressure while maintaining a professional and positive approach.

I know how to turn a simple 'hi' into a conversation people happily come back, and pay to continue;
can turn a simple conversation into a lasting connection.

I help growing businesses stay organized and deliver exceptional customer experiences by providing reliable administrative support, customer service, and day-to-day operational assistance.

With a background in customer service and Business Administration, I thrive in fast-paced environments where organization, communication, and attention to detail matter. I'm committed to helping business owners save time, streamline their daily operations, and focus on growing their business while I handle the behind-the-scenes work.

I'm dependable, proactive, and always eager to learn new tools and systems that improve efficiency. My goal is to become a trusted Virtual Assistant who helps your business run smoothly and delivers excellent support to both you and your customers.

If you're looking for someone who communicates well, stays organized, and takes ownership of their work, I'd be happy to support your team.

I am a dedicated and results-driven professional with experience in chat moderation and cold calling, specializing in customer engagement and sales. I have a strong ability to communicate clearly, handle inquiries efficiently, and build positive relationships with clients.

I am a resourceful BPO professional transitioning into a Virtual Assistant career. With a proven track record of meeting strict KPIs and handling complex client inquiries, I specialize in providing seamless remote assistance. I am a proactive problem-solver with excellent time-management skills, dedicated to helping your business run smoothly.

Top Skills:

Technical Proficiency: Skilled in Shopify, Gorgias, Slack, and Google Workspace.

Administrative Tasks: Strong attention to detail in record-keeping, billing, and order tracking.

Communication: High-level active listening and clear professional communication.

Customer Support: Experienced in phone and chat support across multiple accounts.

Need help keeping up with customer inquiries, emails, and daily admin tasks? I help business owners manage inboxes, respond to customers efficiently, and stay organized by handling email and chat support, data entry, and day-to-day operations.

I have over 10 years of corporate experience handling client inquiries, processing orders, maintaining records, and supporting administrative tasks. I managed communication for over 50 clients, handled daily inquiries, and ensured accurate and timely responses. I also maintained organized reports and client records, helping improve workflow and data accuracy.

My core skills include email and chat support, data entry, calendar management, and general administrative support. I am proficient in Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) and Microsoft Office (Word, Excel, PowerPoint). I also have basic knowledge of HubSpot and Trello, Asana, Notion and continue to improve my skills in these tools. For communication and productivity, I use Zoom, Google Meet, Microsoft Teams, WhatsApp, Loom, Canva, CapCut, Calendly, ChatGPT, and Grammarly.

I am available for full-time or part-time work, with a flexible schedule between 6:00 AM and 11:00 PM Philippine Time.

I am looking for a long-term role where I can provide consistent, reliable support. I am detail-oriented, organized, and committed to delivering accurate work and professional communication.

If you’re looking for a reliable VA who can manage your inbox, support your customers, and keep your operations organized, send me a message—I’m ready to help.

Honestly I am a first timer job seeker in this online platform, but the eager to learn and listen on my clients is the path to enhance my skills. If I would be given a chance to work on your company I rest assure to make you satisfy and do my very best to prove that I am worthy enough to be part of you.

SKILLS SET :
Technical Skills
Critical Thinking & Problem Solving Skills
Typing Skills - 40WPM
Multi-tasking Skills
Flexible
Fast Learner