Experienced IT Professional with over 8 years of experience specializing in Microsoft 365 Administration, SharePoint Online/On-Prem, Azure Cloud Services, and IT Helpdesk Support. Proven track record in supporting enterprise collaboration platforms, managing ticketing systems (ServiceNow, Cherwell), and providing exceptional end-user support. Licensed Professional Teacher with strong communication and training skills. Adept at driving operational efficiency and service quality in IT environments.

Team Leader / Amazon Customer Service
Subject Matter Expert / Amazon Customer Service

Name: Anthony Pelo
Profession: POS Specialist | VOIP | Microsoft Admin | IT Helpdesk
Experience: 8 years

Telco Account: Managed technical support for a telecommunications company, providing assistance to customers with various technical issues and inquiries.
Multiple Retail Corporation: Handled technical support for a diverse range of retail companies, troubleshooting software and hardware problems, and ensuring smooth operations.
Managed IT Service Provider: Supported clients with their IT infrastructure, managing and resolving technical issues remotely, and implementing solutions to optimize performance.
Social Media Manager: Assisted in managing social media platforms for clients, ensuring content creation, scheduling, and engagement to enhance brand presence.

Software Proficiency: Proficient in using various software tools and platforms, including but not limited to the ones mentioned below:
Azure Active Directory: Skilled in managing user identities, access management, and security policies on the Azure platform.
Microsoft Teams: Experienced in leveraging the collaboration and communication features of Microsoft Teams to facilitate efficient teamwork and remote collaboration.
VOIP: Knowledgeable in Voice over Internet Protocol (VOIP) technology, handling setup, configuration, and troubleshooting for telephony systems.
IT Helpdesk Specialist: Proficient in providing technical assistance, resolving hardware and software issues, and offering guidance to end-users.
POS Specialist: Skilled in managing and troubleshooting Point of Sale (POS) systems, ensuring smooth transactions and resolving related technical issues.
Personal Traits: Hardworking, efficient, skilled employee.

I am a highly motivated IT professional with over 6 years of experience in software development, system maintenance, application support, and business process improvement. Throughout my career, I have worked as a Full Stack Developer, Software Engineer, and Application Consultant, developing and maintaining web and mobile applications, integrating APIs, managing deployments, and collaborating with clients and cross-functional teams to deliver business solutions.

In addition to my technical expertise, I possess strong organizational, communication, and problem-solving skills that translate well into Virtual Assistant and remote support roles. I am experienced in managing projects, handling documentation, coordinating with stakeholders, troubleshooting technical issues, and utilizing productivity and project management tools such as Azure DevOps, Jira, Trello, Git, and Microsoft Office applications.

I am proficient in React Native, Flutter, Angular, Spring Boot, Node.js, PowerShell, SQL databases, and cloud-based technologies. I am also actively expanding my knowledge in automation, DevOps, AI tools, and process optimization to help businesses improve efficiency and productivity.

I am detail-oriented, dependable, and capable of working independently with minimal supervision. Whether supporting business operations, managing administrative tasks, coordinating projects, or solving technical challenges, I am committed to delivering high-quality results and exceeding expectations.

I build backend systems and automation solutions that eliminate manual work and scale businesses. 5 years of experience in Laravel, C# (.NET), REST APIs, Azure, and AI-powered workflow automation.
Recently shipped a production AI agent on the Microsoft ecosystem — integrating Azure AI Foundry, Copilot Studio, and Power Apps — that automates issue intake and auto-creates Jira tickets. I also build Copilot agents and CRM integrations that connect and streamline business operations.
I don't just write code. I design systems that solve real problems independently.

I help businesses work smarter, not harder. I organize productivity systems, set up automations to handle repetitive tasks, and create clean, professional visuals to make communication easier and more engaging. Whether it’s streamlining workflows, saving time with smart tools, or designing graphics and templates that look great, I make sure everything runs smoothly so you can focus on what really matters—growing your business.

Project Coordinator | IT Support Team Leader |

Experts in:- Traditional Sketching & Digital Drawing- LOGO | Branding- Print on Demand Products (T-Shirt, Leggings, bags, etc.)- Advertising Products (Banner, Social Media Poster, etc.)- Photoshop Action and Mock-ups- Typography Design- Videography- Animation- Video & Audio Editing

Although I am still new to this field, I can assure you that my experience equips me to deliver high-quality results in both creative and technical support. I am committed to providing outstanding output while maintaining cost efficiency.

Hoping to work with you soon!

With a proven track record of delivering high-quality web solutions and a relentless dedication to innovation, I am excited to embark on this exciting journey as an aspiring virtual assistant, my ultimate goal is to become a go-to resource for individuals and businesses seeking comprehensive remote support. I look forward to gaining hands-on experience, refining my skills, and delivering top-notch assistance that contributes to the growth and success of my clients.

- Microsoft Office Suite
- Sitecore User
- Vidyard User
- Adobe Expert Management User (AEM)
- ServiceNow User
- Wordpress User

Computer Science graduate with experience in software development, mobile apps, AI/ML, and UI/UX design. Skilled in Python, Java, React, Android development, and user-centered design, with hands-on work in YOLO-based computer vision and TFLite deployment. Passionate about creating impactful, intuitive tech solutions and open to opportunities in software engineering, AI/ML, and UI/UX development

Highly skilled virtual assistant with 5+ years of experience providing comprehensive administrative support to executives and entrepreneurs. Proficient in managing calendars, arranging travel, coordinating meetings and handling confidential information. Proven track record of streamlining processes, improving efficiency, and delivering exceptional client satisfaction. Technologically savvy, adept at utilizing various communication and collaboration tools

Working with renowned companies allowed me to learn how to work in a dynamic environment and to over-deliver, work flawlessly with little or any supervision, and develop a keen eye for detail. My goal is to become a full-time freelancer.
During my career, I've developed an aptitude for:

???????????????????????????????? ???????????????????????????????????? ????????????????
? Creative problem-solving
? Research (Web, Forum, Social Networks)
? Excel, Word & Google docs
? Data input/output of any type (typing 60+ wpm)
? Customer service
???????????????????????? ???????????????????? ????????????????????????????????????????
? Instagram Managing
? Facebook Managing

Considering that I'm hardworking & that I always seek new things to learn, I'd love an opportunity to be a valuable part of your team

Admin Assistant & HR Professional with 3 years of experience. | 7 years in Customer Service | Expertise in Healthcare, Life Insurance and Retail.

I am an accountant with more than 8 years of experience. Very familiar with Bookkeeping, Accounting Principles, Financial Reporting, Budgeting, Forecasting, Audit and can easily adapt with Local Taxation. With this background and experiences, I am confident to give you quality services.

Experienced Virtual Assistant | AI Content Creator | Video Editor | HR Support

I’m a multi-skilled Virtual Assistant, AI content creator, and video editor with experience in general VA tasks, HR support, content creation, and video editing. I provide efficient support to help businesses grow.

What I Offer:

Virtual Assistance: Email management, scheduling, research, and data entry.

Content Creation: Engaging, SEO-optimized blog posts and articles.

Video Editing: High-quality video editing for social media, tutorials, and more.

HR Support: Recruitment, onboarding, and process documentation.

Website & Content Management: WordPress updates and email marketing.

Let’s collaborate to streamline your business and achieve your goals!

<!--[if !supportLists]-->·
<!--[endif]-->Advance PC proficiency
<!--[if !supportLists]-->·
<!--[endif]-->Desktop Engineering
<!--[if !supportLists]-->·
<!--[endif]-->Computer OS/Peripherals troubleshooting
<!--[if !supportLists]-->·
<!--[endif]-->Active Directory
<!--[if !supportLists]-->·
<!--[endif]-->Azure Active Directory
<!--[if !supportLists]-->·
<!--[endif]-->SCCM (Endpoint)
<!--[if !supportLists]-->·
<!--[endif]-->Handling Different PC Operating Systems ( Windows
7/8 and 10)
<!--[if !supportLists]-->·
<!--[endif]-->MSP (Managed Service
Provider)
<!--[if !supportLists]-->·
<!--[endif]-->RMM – Remote Management
Monitoring
<!--[if !supportLists]-->·
<!--[endif]-->Citrix/Vdaas
<!--[if !supportLists]-->·
<!--[endif]-->Visio/VPN (GP & Pulse)


<!--[if !supportLists]-->·
<!--[endif]-->Performing Hardware Software Installation (understanding
of deployment tools like SCCM)
<!--[if !supportLists]-->·
<!--[endif]-->Printer support
<!--[if !supportLists]-->·
<!--[endif]-->Field experience supporting a variety of technologies
and services
<!--[if !supportLists]-->·
<!--[endif]-->I.T. Ticketing System
<!--[if !supportLists]-->·
<!--[endif]-->FACS / Livevox
<!--[if !supportLists]-->·
<!--[endif]-->Manage SLA
<!--[if !supportLists]-->·
<!--[endif]-->Advanced technical abilities including solid
troubleshooting skills applicable to Windows, Apple, and virtual operating
systems

As a Quality Assurance Analyst, I have developed a keen eye for detail and a systematic approach to tracking and resolving issues to ensure the quality of the system. My experience encompasses various testing methodologies, including Manual testing, Functional testing, Non-functional testing, performance testing, System Integration testing and Compatibility testing.
My responsibilities have included designing detailed test cases and test scripts based on requirements, executing these test cases, and meticulously documenting the results. I have collaborated closely with development teams to reproduce bugs and verify that fixes address the identified issues. Additionally, I have contributed to the continuous improvement of testing processes and tools, staying updated with the latest industry trends and technologies.
This hands-on experience has equipped me with a solid understanding of software quality assurance principles, enabling me to effectively identify potential areas of improvement in software products and contribute to the delivery of high-quality software solutions.

Dedicated and motivated Computer Engineer seeking a position that will improve my technical, communication, hands-on and soft skills in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

I became a trainee or intern in Accenture Philippines. I learned how to use different programming languages like Angular.

A highly organized and detail-oriented professional with a background in Civil Engineering majoring in Construction Management, bringing strong administrative, coordination, and technical skills to support executives and construction teams. With experience as a Project Engineer and Site Coordinator, I have successfully managed complex schedules, streamlined workflows, and facilitated communication between multiple stakeholders.

Proficient in Microsoft Office, Google Workspace, and project management tools like SmartSheet and JobTread, I excel in calendar management, document control, reporting, and data organization. My ability to handle high-volume correspondence, oversee procurement processes, and coordinate meetings ensures seamless business and project operations.

With strong problem-solving skills, attention to detail, and adaptability, I thrive in fast-paced environments where efficiency and accuracy are essential. I am eager to leverage my technical knowledge and administrative expertise to support executives and construction teams in optimizing schedules, managing documentation, and improving workflow efficiency.

I’m Raymund Bacani, a Business Analyst and Service Transition Specialist with a background in IT support, systems administration, software testing, and project management. I’ve managed internal applications, resolved technical issues, and led smooth deployments of IT services from development to production, ensuring performance, security, and compliance standards are met.

I work closely with technical and business teams to align timelines, manage risks, and deliver successful transitions. My experience with both global and local companies has given me the adaptability and perspective to bridge gaps and achieve results. With my proven expertise and commitment to excellence, I’m confident I can add value to your organization.

Subject Matter expert experience, escalation team mate, part time clients Associate. Flight attendant for both commercial and corporate field. I have a background with events organising and with recruitment. Been working for a total of 10 yrs.

Undergraduate student in Computer Engineering | Emilio Aguinaldo College

Hello! I'm a self-starter and organized person who is excited to apply my skills to the virtual assistant position. Although I have no prior experience in the field, I am enthusiastic about assisting businesses in running smoothly and efficiently. I am a detailed person, proactive, and a fast learner of new tools and systems to assist your day-to-day activities.

This is what I offer:
- Effective Communication: I am responsive, concise, and clear in written and oral communication.
- Time Management: I can effectively prioritize work and deliver work within deadlines.
- Technical Skills: I am familiar with a range of online tools and software (Google Suite, Microsoft Office, basic CRM systems) and am happy to learn more platforms.
- Customer Service Skills: I possess a warm, professional attitude that makes me a valuable asset in customer-related contexts.
- Problem-Solving: I tackle challenges with an optimistic attitude, seeking creative and practical solutions to maintain continuity.
- Attention to Detail: I am committed to providing accurate work and being organized, making sure no task slips through the cracks.

I would like to be remembered as a person who can be relied upon to remain organized, keep things in order, and help with an array of tasks, whether it is managing email s, booking appointments, or conducting research. I am dedicated to ensuring your success by providing trustworthy, effective, and courteous virtual support!

Let's get in touch and talk about how I can be a useful addition to your team.

Note: I am open to exploring a variety of positions and responsibilities to support the needs of your team. Thank you. Have a nice day!

Service desk expert (JL2)

Experienced professional with a diverse background in both the food industry and software
development. Leveraged a strong work ethic as a working student to gain valuable
experience in customer service and operations within the food sector. Transitioned into a
corporate environment after graduation, where I have developed expertise as a software
developer. Skilled in balancing multiple responsibilities and adapting to different work
environments

Been a BPO employee for 3 years, fast learner, excellent communication skills, good pictures and videos editing skills, been a sales representative (inbound), technical troubleshooting skills, basic Microsoft office skills.

I persistent to learned new things that could enhance my skills and while learning I'm doing my best to contribute with the growth of the company.

computer basic presentation
adobe photoshop
microsoft office

Expert in Remote desktop support for 5
years, SAP Administration, technical
support. Worked with different companies
like BPO company (Concentrix), Lucky
Circle Corporation.Have good hands on
experience & knowledge in the fields of
providing technical support (SAP and
other computer-related issues),
Accounting Support, Quality Assurance
and providing clients with integrity-driven
solutions or decisions with integrity.

A second-year college student pursuing a bachelor of secondary education with a major in English. I am confident in both my spoken and written communication abilities, as well as my organizational skills. I am adaptable to new notions and ideas. And I want to be regarded as a skilled and good Virtual Assistant with my skills and talents

Motivated and results-oriented professional seeking a challenging position that leverages my strong research, communication, and project management skills. Possesses experience in science journalism and customer service, with a demonstrated ability to contribute to the success of an organization.

As a Datawarehouse Specialist, I am responsible for the ETL of the current company I am in. I have been maintaining and developing the reports to be consumed by the BUs.

I am a full stack Engineer with in depth experience at Angular, Dotnet, Microsoft SQL Server and AWS.

Let me help you to manage your time and give you a stress-free day.
I am knowledgeable and had an experienced with the following:

*Microsoft Excel
*Microsoft Word
*Microsoft PowerPoint
*Inbound/Outbound calls
*Email s
*Chat support
*Making reports
*Customer Service Representative

I've done a lot of things or project using a computer,i studied the ms word and the other software that useful in this work you should hire me because im an ict graduate,i want to help your company,and i want a long term and stable job,and im sure that i can show the things that i studied in ict.

Dedicated and motivated Development Communication student. Seeking a part-time job position to utilize strong communication skills and fluency in English speaking in a virtual setting.
-Conducted interactive virtual workshops focused on English language development
- Developed engaging lesson plans tailored to different levels of language proficiency
- Assisted participants in improving their speaking, reading, and writing skills
- Provided individualized feedback and encouragement to promote learning progress

Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and knows how to deal and handle with different kinds of people and circumstances. Pursuing opportunity which will allow me to grow, while working independently and in cooperation with others.

I’m a Web Developer with extensive experience in making websites for both start-up and tenured businesses. Varies from making a list of services, create online stores, make WordPress and any website in general. I can also develop software apps and mobile games. Other than that, i also resolve any software and hardware issues on your gadgets, may it be on your mobile or laptops. Lastly, i handle ad strategy on your website.

I'm a beginner. Exploring jobs that will suites me. Willing to learn and i will do my best to support, provide what's the best of your company. I will strongly interested to be part of this company.

I am a diligent, well-prepared, and meticulous person. I'm a great team player with strong interpersonal skills, and I'm eager and eager to learn new things. I am trustworthy and dependable, and I frequently look for new duties in a variety of professional fields.

I am good in communication skills
And computer literate. I am also hardworking and patient. I can easily handle my time. I am good also in time management.

I am a highly skilled professional with expertise in various areas, including Microsoft Office 365, Google Workspace, web development (HTML, CSS, JavaScript), and WordPress. My passion lies in digital marketing, where I excel in social media engagement and managing effective Facebook , Google, and TikTok ad campaigns. Additionally, I am well-versed in Canva, enabling me to create captivating visuals for marketing materials.

With a strong administrative background, I efficiently handle email management and appointment scheduling. I take pride in being known as a reliable, proactive, and results-oriented worker, always striving for excellence. As a dedicated team player, I value collaboration and effective communication to achieve business goals. Continuously learning and staying updated with industry trends, I am committed to making a positive impact, contributing to business growth, and fostering lasting professional relationships.

echnical
- Exposed in Citrix Workspace
- Familiar with Salesforce.com
- Proficient in using Microsoft office suit
- Basic Knowledge in using Salesforce.com
- Exposed in using SAP
Non-Technical
- Verbal communications skill in both English and Filipino
- Recognize when there is a learning gap and take initiative to find answers
- Use strong supportive communication that builds team efforts, including listening and
giving others an opportunity to contribute
- Play nice with others, control your emotions, respect others opinions, encourage
participation, can both lead and follow
- Manage time effectively, be consistent and dependable

To apply to any position that will fit my qualification.
Open to new ideas
To have more experiences
Willing to work under pressure

Highly skilled and experienced Workforce Analyst with a track record of 10 years in workforce management, seeking a challenging position to utilize my expertise in optimizing workforce operations, data analysis, and strategic decision-making. I am eager to contribute to an organization's success by driving efficiency, forecasting accurately, and implementing effective workforce planning strategies.
I am a firm believer of the importance of continuous learning in achieving success and fulfilling one's potential. I have a proactive and enthusiastic attitude towards acquiring new skills, knowledge, and undergo a learning process. I also have a strong desire for self-improvement and to explore opportunities for professional growth, adapt to new challenges, and develop expertise in a specific domain.

Excellent telephone skills and
good ability to use Remote
Access
Good analytical and
troubleshooting abilities
Strong knowledge of viruses
application glitches and
hardware issues
Patient and able to walk
customers through
troubleshooting and repair
process
Excellent communication
abilities
Good customer-service skills
Keeps abreast of changes in
technology
Good organizational abilities
Good understanding of
installations and updates

WORK EXPERIENCES:
RMS Philippines (IQOR) April 2022 – Present
Assigned to:
IQOR Dasma SM and Robinson
Position: Desktop Support II
Reimaging of a desktop’s, laptops and ThinClient
Installation applications
Configured the applications we install
Troubleshooting desktop’s, laptops and ThinClient (Hardware &
Software)
Updates windows and installation software using PDQ
Assist user’s Problems
Create new OS in the machine via Smart Deploy and PDQ
Inventories
Knowledgeable in isolating, analyzing, and troubleshooting
laptops, desktops,
Configuration of Avaya phone and cisco phone
Troubleshooting applications
Network configuration for new stations
Configured and add user in active directory
Checking all desktops In WSUS

Citron Solutions April 2018 – Present
Assigned to: GLOBALCOMRCI
Position: Web Developer
One Network’s SDK for enterprise applications and custom
Chat/Notification plugins for One Network provided SaaS
Systems.
Work with integration frameworks including EDI, JSON, XML,
REST, SOAP etc.
Me rge code between different branches and manage
revisions using Perforce(P4V).
Creating logos, banners and buttons for websites.
Writing browser compliant XHTML, JavaScript, oracle SQL and
Java.
Contacting external webmasters to confirm links.
Provide guidance to team me mbers on key issues.
De bug JIRA issues, update and manage requirement
documents using SVN version control tool.
Monitoring and maintenance applications/servers in cloud
Assisting users on their issues (Hardware & Software)
Configuring applications
Maintenance cisco server
Allowing IP to access servers from home to office
Maintenance firewall
Backup servers
Installing and configure cables, router and modem into rack
server room
Configuring connection LAN and Wi-Fi connection

Accent Micro Technology Incorporated Dec.01 2014 – March 2018
Assigned to: Manulife Business Processing Services under CSC
Position :
Field Support
Installation of a monitors and laptops
Installation applications (Cisco, Outlook, Citrix, RSA Tokens,
Adobe’s
Products, Remote & Etc.)
Configured the applications we install
Troubleshooting laptops (Hardware & Software)
Updates windows
Assist user’s Problems
Create new OS in the machine via KBOX and Disk (Linux,
Windows7&Windows8)
Inventories
Knowledgeable in isolating, analyzing, and troubleshooting
laptops, desktops,
printers, and Wyse machines, and projectors,
Install and configure Manulife (MBPS) applications (R Studio, X
Axis, other 3rd
party application raise via SR)
Install and configure Lotus Notes
Experience in BCP event (laptop, Avaya phones deployment
and LAN cabling

As a CSR I handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Additionally, great customer service starts with respect for the customer. Simple ways to do this include using the customer's name, thanking them for their patience and keeping your emotions in check.