I help small businesses, MSPs, startups, and remote teams manage Microsoft 365, Google Workspace, cloud systems, and day-to-day IT support—without the cost of hiring a full-time IT engineer. Whether it’s supporting users, resolving technical issues, managing accounts, or documenting processes, I help keep your business running smoothly.

I have 10+ years of enterprise IT experience supporting Microsoft 365, Azure, AWS, Windows Server, Active Directory, Google Workspace, cloud infrastructure, and technical support. I enjoy working with growing businesses that need reliable technical help without adding a full-time employee.

Microsoft 365 & Office 365
* Microsoft 365 Administration* Exchange Online* Outlook* Teams* SharePoint Online* OneDrive* Entra ID* User management* License management
Google Workspace
* Gmail* Google Drive* Shared Drives* Google Sheets* Google Calendar* Google Meet* User management* Permissions
IT Support
* Helpdesk Support* Technical Support* Remote Desktop Support* Password resets* User onboarding* User offboarding* Account provisioning* Ticket management* Client follow-ups
Cloud & Infrastructure
* Azure* AWS* EC2* IAM* CloudWatch* OCI* Windows Server* Active Directory* DNS* DHCP* Group Policy* VMware* Oracle Linux
Documentation
* SOP creation* Knowledge base* Technical documentation* Troubleshooting guides* Process documentation
AI Productivity
* ChatGPT* Claude AI* AI-assisted documentation* AI-assisted troubleshooting

Microsoft 365 • Office 365 • Exchange Online • Entra ID • Azure • AWS • EC2 • IAM • CloudWatch • Google Workspace • Windows Server • Active Directory • VMware • Oracle Linux • PowerShell • DNS • DHCP • ServiceNow • Jira • ChatGPT • Claude AI

If you’re looking for someone who can manage your Microsoft 365 environment, support your team, troubleshoot technical issues, and keep your day-to-day IT operations running smoothly, I’d love to help.

My technical skills are a toolkit for creativity, not just engineering. I'm proficient in the full stack (Python, JavaScript, React, etc.) and have deep experience in AI/ML (TensorFlow, PyTorch) and data tools (Pandas, NumPy). This means I can not only record great content but also build tools to streamline our workflow, analyze performance data to optimize our videos, and even experiment with AI-driven ideas for effects or content discovery.

I am a Google Cloud Certified Professional Google Workspace Administrator and well versed in all Microsoft Office suite.

I have a remarkable Technical Consultations and Customer service skills.
Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment.

Here's he link for my cv

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i'm a freelance programmer knowledgeable in using -----------/C#. Net, Flutter, Dart and PHP scripting language, Javascript,HTML,Wordpress. Database tools like MS SQL Server,MySQL,WAMP (Windows Apache,MysQL, PHP). i'm also an I.T. Teacher and a certified Microsoft Office Specialist (Excel 2013) and a Google Cloud certified

Customer Support Specialist | 18 months experience

Chat Support | Email Support | Virtual Assistant
Detail-oriented and reliable

I help businesses provide fast, accurate, and friendly customer support. Organized, dependable, and ready to support your business.

A Tourism Management graduate with a strong foundation in client service and administrative coordination, with hands-on experience in administrative tasks and as a Subject Matter Expert (SME) for a non-voice BPO account. Responsibilities included supporting team operations, maintaining quality standards, and assisting in resolving complex customer concerns.

Moreover I'm Proficient in Microsoft Office, Google Workspace, Zoom, and virtual calendar management tools, with strong written and verbal communication skills and a keen eye for detail. Highly adaptable, self-motivated, and committed to delivering accurate and efficient results.

Equipped with strong digital and organizational skills, ready to provide reliable and detail-oriented support as a Virtual Assistant and Customer Service professional, ensuring smooth operations and excellent client satisfaction.

I specialize in Social Media and Digital Strategy, managing complete online presences with a strong focus on growth and engagement. I design and implement content calendars, conduct hashtag research, and schedule posts across multiple platforms to ensure consistent visibility. My creative skills include graphic design, copywriting, and video editing, producing reels and visuals that capture each brand’s unique voice. To drive results, I handle daily community management, analytics reporting, and basic ad support, ensuring both engagement and measurable growth.

Alongside digital strategy, I provide Business Operations and Support to keep back-end processes organized so clients can focus on what matters most. This includes email and calendar management, CRM organization, SOP development, and newsletter formatting. I also deliver professional client communication, platform troubleshooting, and account setup, offering reliable operational support that keeps businesses running smoothly.

I am a computer-literate, adaptable, and dependable individual with strong communication and organizational skills. I am comfortable using various digital tools and systems, including Microsoft Office, email platforms, and online collaboration tools. I learn quickly, take initiative, and strive to complete tasks accurately and on time.

I want to be known as a reliable and proactive worker someone who is always ready to help, open to learning, and committed to doing quality work. I take pride in being dependable, respectful, and a positive contributor to any team I am part of.

As an experienced Administrative Assistant transitioning to a Virtual Assistant role, I bring a wide range of skills that enable me to support businesses and professionals remotely with efficiency and accuracy. As a virtual assistant, I am comfortable working independently, managing my own schedule, and staying accountable to deadlines. My self-motivation ensures that I stay on top of tasks without the need for constant supervision, allowing clients to focus on their core business needs.

I am a highly motivated and detail-oriented individual with strong skills in administrative and client communication. My experience includes calendar and email management, document organization, and handling confidential records with accuracy. I am adaptable and eager to assist in both general office tasks and specialized veterinary administrative support. With excellent time management and multitasking abilities, I ensure tasks are completed efficiently and on schedule. I aim to be known as reliable, professional, and dedicated tea-----------mber who adds value to every project.

PROFESSIONAL SUMMARY

GCP-focused engineer at NightSong Cloud (-----------)
delivering robust cloud infrastructure solutions from the Philippines.
Specializes in automating deployments and managing cloud environments
through modern DevOps practices. Driven by curiosity and committed to
building reliable, scalable systems that support organizational
objectives.

TECHNICAL EXPERTISE

- Cloud Platform
Google Cloud Services including BigQuery, Cloud Storage,
and Data Studio

-Infrastructure & Automation, Terraform for infrastructure
provisioning | GIT hub CI/CD pipeline implementation

-Data Operations
ETL process development | Data transformation and
integration workflows

CORE SKILLS

-infrastructure deployment | Technical problem resolution | Documentation and knowledge sharing

-Continuously expanding technical knowledge and staying current with
cloud engineering best practices

I'm ----------- ----------- -----------, a certified Google Cloud Architect and AI Automation Specialist with 7 years of experience, focused on building scalable cloud solutions and intelligent automated systems. I streamline workflows, optimize business processes, and reduce manual workload through smart automation, CRM integrations, and efficient cloud architectures. With a strong engineering and IT background, I’m known for problem-solving, technical expertise, and delivering innovative, high-impact solutions that help businesses operate more efficiently and effectively.

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Summary
I have several years of experience in customer service and technical support, where I developed strong communication skills and the ability to resolve client concerns with professionalism and empathy. My call center background has also strengthened my skills in data entry, accurate documentation, and handling customer records efficiently. I am skilled in managing social media platforms, using cloud-based tools like Google Drive, and working with communication apps such as Skype, Messenger, and Gmail.

I am detail-oriented, self-motivated, and adaptable, with a consistent track record as a top performer in my previous roles. I want to be known as a reliable and resourceful worker who delivers quality results, maintains professionalism under pressure, and builds positive relationships with clients and colleagues.

I’m Heidee Mabasa, a reliable and detail-oriented Executive Virtual Assistant with over 8 years of experience in administrative support, customer service, and remote operations. I specialize in helping business owners and executives stay organized, manage their schedules efficiently, and keep communication flowing smoothly.