I have held different IT positions, all of which have given me the opportunity to hone my skills and grow in my profession. I believe my skills, combined with the opportunities your organization can offer me, will help me grow as a professional and make a positive impact on your company.

I’m an IT professional with a solid foundation in technical support, system maintenance, and network setup—currently working as Project Support at Ayala Foundation Inc. With over three years of hands-on experience as an IT Support Technician at DENR, I’ve developed a deep understanding of IT operations, client communication, and end-user support.

My skill set includes operational and IT support services, hardware diagnostics, software installation, cybersecurity fundamentals, and data management. I’m also proficient in tools like Google Workspace, Microsoft 365, Photoshop, and have experience in administrative and customer support roles.

I’m passionate about growing within the IT industry and am currently seeking full-time opportunities where I can apply my technical knowledge and problem-solving skills to make a meaningful impact. I’m open to collaborating with professionals and teams that value innovation, reliability, and continuous learning.

Let’s connect!

I am an experienced business insights analyst and team leader with years of experience in data analysis, strategic planning, and team management. I have an analytical mindset, attention to detail, and the ability to identify patterns and trends in complex datasets. I am skilled in creating clear and concise visualizations that communicate complex data insights to technical and non-technical stakeholders. I also set clear goals and develops plans and strategies, and prioritize tasks to ensure my team stays on track.

Hello, I'm Leny from the Philippines. I have 5 years of work experience as an Assistant Leader and Admin Coordinator. I learned a great deal while balancing my studies and work, and through hard work and determination, I developed valuable skills on my own. I hope you will consider my application and allow me the opportunity to learn, listen, and further expand my knowledge in this field. Thank you.

Computer Technician / Technical Support Engineer/Customer Chat Support

I am an Infrastructure & Network Engineer with experience supporting Australian businesses across networking, cloud services, IT infrastructure, endpoint security, and technical support. My passion is building secure, reliable, and efficient IT environments while continuously expanding my expertise in cybersecurity.

With experience in both enterprise and SMB environments, I support and troubleshoot network infrastructure, virtualization, cloud platforms, identity management, endpoint protection, and business-critical IT systems. I enjoy solving complex technical problems, improving operational efficiency, and helping organizations strengthen their security posture.

My experience includes:

- Network Infrastructure (Cisco, Fortinet, Juniper, Peplink, Ruijie, Ubiquiti, Altai, Robustel, Ursalink & IoT)
- Microsoft 365 User Support & Administration
- Hyper-V Virtualization
- Google Workspace & Zoho Administration
- Okta Identity & Access Management (IAM)
- VPN, Firewall & Endpoint Security
- Windows Administration
- VoIP Solutions
- IT Service Management (Zendesk, Freshservice, Freshdesk & Jira)
- Basic IT automation using AI-assisted PowerShell, Python, Google Apps Script, Selenium, UI.Vision, and Zapier

I am actively developing my cybersecurity expertise through hands-on home lab environments using Wazuh, Kali Linux, and Microsoft security technologies. My current focus includes security monitoring, identity security, endpoint protection, network security, threat detection, and security best practices.

My goal is to continue growing as an Infrastructure & Security Engineer, combining strong networking, cloud, and systems administration experience with modern cybersecurity practices to help organizations build resilient and secure IT environments.

Core Technologies:

Networking • Microsoft 365 • Hyper-V • Google Workspace • Zoho • Okta • Windows • Linux • VPN • Firewalls • Endpoint Security • Wazuh • Kali Linux • Python • Google Apps Script • PowerShell • AI-assisted Automation

I previously worked for fXO Verizon as a Broadband Technician and a Quality Coordinator in a span of 2 years. My day-to-day basis was to configure layer 2 equipment via CLI and set up fiber transport via GUI. Part of my skills is to test the entire network via RFC testing and also activation with the customer.

Background:
Over a decade of Tech Industry experience in BPO, Freelancing, and MSP sectors.Specialized in IT Infrastructure - encompassing Networks, Systems, Security, and Project Management.Experienced in managing both IT Operations and IT Security.Experienced in designing, implementing and maintaining network infrastructure.Experienced with On-Prem, Cloud and Hybrid Infrastructure.Holds an MBA with a specialization in Enterprise Development

Credentials:
1. Master of Business Administration
2. Certified Six Sigma Yellow Belt
3. Cisco Small and Medium Business Engineer
4. Microsoft Certified - MTA Windows Server Administration Fundamentals
5. Microsoft Certified - Azure Fundamentals

Experiences:
Senior Network Systems Engineer ( July 2023 – Present)
Confidential

Senior Network Systems Engineer ( July 2022 – 2023)
Full Potential Solutions

Network Administrator ( February 2021 - July 2022 )
VXI Global Holdings

Security Analyst ( August 2019 - February 2021 )
VXI Global Holdings

Desktop Engineer ( July 2016 - July 2019 )
VXI Global Holdings

Professional and experienced Cloud and Application Support Engineer with strong focus on delivering effective solutions and ensuring optimal system performance. Experienced in troubleshooting, system administration, and user support. Known for fostering team collaboration and adapting to evolving needs. Reliable and results-driven with expertise in technical problem-solving and customer service.

UC/CC Solutions Engineer / Cloud Engineer

I am a senior-level IT Endpoint and Desktop Support professional with strong experience delivering Tier 2–4 enterprise support in fast-paced, regulated environments. I am known as a reliable, detail-oriented, and security-conscious IT professional who ensures systems are stable, compliant, and aligned with business needs

Extract, Transform and Visualize Data

I help business owners and teams reclaim hundreds of hours by turning manual, repetitive tasks into autonomous, AI-driven workflows. I don't just "link apps"—I build intelligent systems that think, decide, and execute using the latest in Generative AI and Mid-Code technology.

CCNA certified
Yeastar Technical Support Specialist
Civil Engineer