Results-driven Healthcare Administrative Professional, Executive Virtual Assistant, and Certified Trainer with over four years of experience supporting healthcare operations, insurance services, patient coordination, executive leadership, and workforce development. Proven expertise in prior authorizations, referrals management, medical documentation, patient scheduling, claims support, healthcare benefits administration, and HIPAA compliance. Experienced in training and mentoring employees across multiple healthcare insurance programs while driving operational efficiency and service excellence.
Highly skilled in executive support functions including calendar management, report preparation, travel coordination, meeting facilitation, data management, and stakeholder communication. Proficient in healthcare systems, EMR platforms, insurance portals, project management tools, and virtual collaboration platforms. Recognized for strong leadership, problem-solving abilities, process improvement initiatives, and a commitment to delivering exceptional patient and customer experiences.