Seeking a challenging opportunity where i will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally.

Hi! I’m ----------- -----------, a dedicated and professional General Virtual Assistant with 2 years of experience providing top-tier administrative support, customer service, and task management. I also bring 17 years of solid Bookkeeping expertise and 1 year of hands-on experience with Amazon and Shopify stores, making me a powerful asset for any business—especially in the e-commerce space.

Services I Offer:
- General Admin Support (Email/Calendar/Task Management)
- E-commerce Support (Amazon & Shopify Product Listing, Order Processing, Customer Service)
- Bookkeeping (QuickBooks, Excel – AR/AP, Bank Reconciliation, Reports)
- Customer Service (Email, Chat, Voice)
- Research, Data Entry & File Management Tools and Platforms I Use:

E-commerce: Amazon Seller Central | Shopify Bookkeeping: QuickBooks | Excel
Productivity: Google Workspace | Microsoft Office | Slack | Zoom
Design/Marketing: Canva | Email platforms | CRM tools

Why Choose Me?
I combine efficiency, accuracy, and dedication to deliver exceptional results. Whether you need help organizing your online store, staying on top of your financials, or managing your day-to-day operations, I bring both experience and reliability to the table. I’m a quick learner, tech-savvy, and able to work independently with minimal supervision.

Let’s connect! I’m excited to help your business grow and thrive.

Top Reasons to HIRE ME!

Empathetic Communicator
I approach every interaction with respect, understanding that financial difficulties are often emotionally charged. By listening actively and speaking with empathy, I de-escalate tension and encourage cooperative resolutions.

Negotiation Strategist
Skilled in finding win-win solutions, I create payment plans and settlements that recover revenue without alienating customers. I’m persistent, but fair—always looking for sustainable outcomes.

Compliance-Oriented
Thorough knowledge of collections regulations (FDCPA) ensures that all actions align with legal and ethical standards. I maintain compliance without compromising results.

Results-Oriented
I consistently exceed monthly recovery targets while maintaining a low complaint rate. My collections strategies are not only effective—they are sustainable and relationship-friendly.

Data-Driven Decision Maker
I use data analytics to track payment trends, assess risk, and prioritize high-value accounts. Leveraging dashboards and KPIs, I make informed decisions that accelerate recovery efforts.

Financially Literate
I understand credit cycles, cash flow, and financial reporting, enabling me to assess repayment capacity and design tailored repayment options for business or individual accounts.

Conflict De-Escalation Expert
I remain calm under pressure, trained in diffusing emotionally charged conversations. My approach reduces escalations, complaints, and negative outcomes while preserving long-term client relationships.

CRM & Tech-Savvy
Experienced with industry tools like Salesforce, Oracle NetSuite, SAP, and collections-specific software. I ensure records are up to date, notes are thorough, and processes are automated wherever possible.

Cross-Functional Collaborator
I work closely with legal, customer service, sales, and finance teams to resolve disputes and align messaging. My collaboration leads to holistic account resolutions and fewer recurring issues.

Ethical & Professional
Integrity is at the core of my practice. I follow through on commitments, respect confidentiality, and represent my company with professionalism in every communication.

I am a dependable and results-driven professional with over 10 years of experience in executive assistance and 8 years in debt collection and client support. I help businesses stay organized, efficient, and responsive by providing top-level administrative support, managing schedules, handling communications, and keeping operations running smoothly.

I am experienced in working with executives, clients, and teams in fast-paced environments where accuracy, professionalism, and confidentiality are essential. In my debt collection background, I have successfully handled overdue accounts, negotiated payment plans, and resolved concerns with professionalism and persistence. I also have experience as a Support Analyst in a real estate software company, where I assisted clients with technical issues and helped improve their overall user experience.

My strengths include organization, communication, problem-solving, customer service, and attention to detail. I am proactive, easy to work with, and committed to delivering quality results that support business growth.

Core Strengths
Executive assistance
Calendar and email management
Debt recovery and collections
Negotiation and conflict resolution
Technical and customer support
Process coordination
Professional communication
Confidentiality and reliability

Debt Collection | Sales Administration | Customer Service VA

Struggling to keep up with client follow-ups, payment tracking, and admin tasks? I’VE GOT YOU COVERED!
I help businesses manage collections, support sales operations, and handle customer communication—ensuring accurate records, timely follow-ups, and smooth day-to-day operations.

Key Skills
• Email & phone follow-ups
• Payment coordination & monitoring
• Dispute handling & documentation
• Client coordination & follow-ups
• Documentation & record management
• Reporting & tracking (Excel-based)
• Email & chat support
• Professional client communication
• Issue resolution & follow-through
• Data entry & accuracy checks
• CRM & online systems
• Microsoft Excel, Word & Outlook

Let’s work together and make your daily operations smoother and more efficient.

Detail oriented and results-driven Debt Collection Virtual Assistant with a strong background in managing overdue accounts and maintaining client relationships. Skilled in handling debt recovery processes with professionalism, empathy, and persistence. Adept at using CRM systems, drafting payment reminders, negotiating payment plans, and ensuring compliance with relevant laws and regulations. Committed to improving cash flow for businesses while preserving their reputation and customer satisfaction.

Founder | Revenue Recovery & Financial Operations Strategist | Collections & AR Strategist| QuickBooks Expert | Helping Businesses Improve Cash Flow

I am the Founder of Beacon Virtual Group, a financial operations and revenue recovery partner supporting businesses that need structure, strategy, and measurable results in their collections and bookkeeping processes.

With over 12 years of client-facing experience and more than six years in banking collections with JPMorgan Chase & Co., I built my career on driving performance in high-accountability environments. I was recognized as a Circle of Excellence Top Specialist and Annual Prestige Top Specialist based on dollars collected, and later advanced into a Team Leadership role, guiding collectors to become a top-performing team.

My expertise spans commercial and consumer collections, payment negotiation strategy, delinquency reduction, and financial workflow optimization. I combine compliance-driven collections practices with strong financial systems knowledge, ensuring businesses not only recover revenue but also strengthen their internal processes.

In addition, my background with Intuit enhanced my technical proficiency in QuickBooks (Desktop and Online), reconciliation, accounts receivable management, and financial reporting. This dual specialization allows me to bridge the gap between collections and accounting — turning financial data into actionable recovery strategies.

Through Beacon Virtual Group, I work with organizations that are ready to:

• Improve cash flow and reduce aging receivables
• Implement structured, compliant collections processes
• Strengthen bookkeeping accuracy and reporting visibility
• Build high-performing remote financial support teams

My leadership philosophy is rooted in accountability, data-driven decision-making, and long-term partnership. I believe revenue recovery is not just about collecting payments — it is about protecting financial stability, preserving client relationships, and building systems that scale.

I welcome connections with founders, finance leaders, and organizations seeking a reliable partner in financial operations and revenue optimization.

Industrial Engineer | Collections Analyst | Fintech and SaaS Specialist | 5+ years End-to-End Debt Recovery | Expert in NLS, LoanPro, & Stripe

I am a proven leader and motivator who aims to secure a position where I
can utilize my management skills, invaluable experiences and creativity to
achieve company goals and further my commitment to excellence. I am
focused and passionate about developing people and teams. Dedicated and
results-driven Debt Collector with 10+ years of experience in effectively
reconciling and maximizing debt recovery. Proven skills in negotiating
payment arrangements, resolving consumer/file discrepancies, and
maintaining compliance with legal requirements. Strong communication
and customer service abilities contribute to successful account resolution.
Fluent in English.

I am an experienced BPO professional with a proven track record in Collections, Customer Service, and Tele-interviewing roles. Over the years I have handled a wide range of account types — from auto-loans to telecom bills — using auto-dialer systems for both inbound and outbound calls. I excel in negotiating payment arrangements, resolving billing disputes, and providing empathetic, professional support while ensuring compliance with client policies and regulations.
I thrive in fast-paced, performance-driven environments where meeting targets and maintaining high call volumes is required. I’m also diligent in documenting call outcomes, account updates, and customer interactions to support follow-up and reporting. In addition to collections, I bring strong customer service skills — handling billing inquiries, service activations, account maintenance, and escalation of complex issues when necessary.
Whether it’s debt recovery or customer support, I believe in treating every customer interaction with respect, fairness, and clarity. I’m open to both part-time and full-time remote opportunities, and I am confident that my background enables me to add value to teams looking for reliable collections or customer service specialists.

Administrative Assistant/Project Coordination. My duties and responsibilities include approving roofing projects and reviewing contracts; scheduling builds, inspections and technician appointments; following up on insurance claims; managing accounts receivable and collections; processing permits, HOA applications and requests for Certificates of Insurance; processing work orders and material orders; coordinating with homeowners, suppliers, subcontractors and the Project Manager; performing data entry and maintaining records and providing general administrative support, including handling calls, emails and office tasks.

Commercial Debt Collector. My duties and responsibilities include monitoring accounts to identify overdue payments, advising debtors of their payment options, negotiating suitable payment plans and updating the CRM with payment activities. I also identify whether accounts need to be endorsed for lien enforcement and investigate debtors’ assets and liabilities.

Claims Analyst. My duties and responsibilities include communicating regularly with beneficiaries and gathering the necessary documents to complete the claims process. I review and verify personal information when processing claims and am responsible for ordering probate documents from county clerk offices as well as public records such as birth certificates, death certificates and divorce decrees. I serve as the primary point of contact with the State Auditor during the final stage of the claims process, conducting regular follow ups to obtain status updates and facilitate timely claim resolution.

Accounts Receivable/Collections. My duties and responsibilities include issuing and sending invoices to clients or customers, recording and posting payments received accurately, monitoring outstanding balances and ensuring timely collection, following up on overdue accounts and sending payment reminders, communicating with clients regarding billing inquiries and payment issues.

Receptionist. My duties and responsibilities include answering phone calls, directing callers to the appropriate person, handling inquiries and providing information and performing basic administrative tasks such as filing and data entry.

3rd Party Debt Collector. My duties and responsibilities include helping companies collect payments, reminding customers of their overdue bills and negotiating payment arrangements. I also offer payment plans and apply discounts when appropriate ensuring solutions that are beneficial to both consumers and clients.

Claims Analyst. My duties and responsibilities include reviewing claims filed by the policyholder for completeness and accuracy as well as to verify that the damages are covered by the policy, preparing and maintaining reports and records for processing, monitoring liability claims from start to finish, verifying and updating information on claims, reviewing policy to determine which charges are eligible for reimbursement, reconciling claims adjuster’s estimates, negotiating payment to all parties and following up to ensure that payments are made.

Customer Service Representative. My duties and responsibilities include resolving customer concerns and inquiries related to billing, orders and phone troubleshooting as well as upselling products and services.

Sales Representative. My duties and responsibilities include upselling telephone packages to existing customers and selling mobile phones.

I am a detail-oriented professional with a strong background in digital financial analysis, risk assessment, and customer experience. My most recent experience involved evaluating account information against regulatory standards and performing risk assessments to ensure platform compliance. I pride myself on my ability to provide accurate justifications for complex review outcomes while maintaining high standards of accuracy.

Through the help of my previous job experiences, I have refined my skills in managing high-volume inquiries and financial support tasks via chat and email. I am proficient in using CRM software like Salesforce and possess a desired typing speed, which allows me to handle technical and administrative tasks efficiently. With a foundation in Psychology, I bring strong communication and organizational skills to every role, always aiming for professional growth and operational excellence.

Hello!

Are you seeking for Airbnb Co-Host, property manager, or virtual assistant for your Airbnb Business? I would be honored to offer my services to you. I am ready to be your co-host in any location as I have a proper training in hospitality industry.

With my skills, I am very confident to provide exceptional service to you and your Guest. My services encompass a range of duties, including but not limited to:

- Communicating with Guest and addressing all inquiries
- Facilitating check-in and check-out process
- Coordinating maintenance, cleaners, and handymen.
- Responding to, and managing reviews.
- Maintaining your SuperHost status or get to qualify for SuperHost.
- Marketing properties to potential Guest, setting prices based on demand.
- Optimizing listings to maximize bookings and revenue
- Addressing and resolving any guest complaints.

Results-driven Business Development and Sales Specialist with a strong background in lead generation, customer service, and debt collection. Experienced in outbound sales, relationship management, and converting prospects into long-term clients.



With over 15 years of experience in sales, customer service, quality assurance, and event coordination, I am dedicated to delivering exceptional results through effective relationship building, organizational skills, and a strong customer-focused approach. As a core member of the events team, I contribute to planning and executing high-profile international events while also supporting executive leadership to ensure seamless operations across all areas.



Professional Highlights

Executive Assistant & Intermediary Relationship Director, Outbound Investment Group



Serve as the Executive Assistant to the Managing Director, managing calendars, travel arrangements, and ensuring the smooth operation of daily tasks.



As an Intermediary Relationship Director, I work closely with key stakeholders and partners to maintain strong relationships and ensure successful event execution.



A vital part of the Events Team, I support the planning and coordination of global events, traveling annually to locations like Dubai, Shanghai, and the USA to manage on-site logistics, partner relationships, and delegate communications.



Maintain a central point of contact for both internal and external communications to ensure efficient collaboration across teams.



Sales & Quality Assurance Freelancer



Exceeded sales targets consistently while working with Space Next Door Singapore and MX Media,

Conducted thorough Quality Assurance for Printy Pets, ensuring all products and services aligned with customer expectations and improving overall quality.



Awards and Recognition in Sales & Service



Citibank: Recognized as Top Seller for two consecutive years in insurance and banking product sales.



American Express: Employee of the Year Award(2016) for outstanding performance and consistently maintained top performance throughout 2017 as a Credit Analyst.



OCBC Malaysia: As a Senior Executive, excelled in inbound and outbound sales, lead generation, and customer service, supporting both front-line and back-office operations.

Core Skills & Competencies



Event Coordination & Execution: Skilled in organizing and leading international events, from initial planning stages to on-site management.



Administrative Support: Adept at managing complex schedules, handling executive-level tasks, and organizing travel and logistics for global operations.



Sales & Relationship Management: A proven track record of exceeding sales goals and building strong, sustainable partnerships across various industries.



Team Leadership: Experience leading cross-functional teams, ensuring collaboration and on-time delivery of event objectives.



Customer-Focused Excellence: Passionate about improving customer experiences, enhancing service quality, and ensuring high satisfaction levels.

no skill summary