Hi, I’m Allyssa (you can call me A) — a reliable and results-driven remote professional with a strong background in AI content moderation, chat support, digital sales and team leadership.

I bring hands-on experience working with AI-assisted platforms, where I’ve supported content generation, managed multiple accounts, handled high-volume chats. My performance led to a promotion as a Sales Team Lead, where I managed a team of chat support agents, monitored KPIs, handled payroll, and provided real-time coaching to improve conversions and VIP sales and ensuring both operational efficiency and team performance. I’m highly detail-oriented and skilled in making consistent judgment calls on AI-generated content, whether for quality control, classification, or user suitability.

My experience spans chat support, social media management, and customer-facing roles in hospitality and sales, which strengthened my communication skills, adaptability, service excellence and professionalism across different environments.

Here’s what I bring to the table:
• Strong attention to detail and accuracy
• Experience with AI-generated content review and quality control
• Proven ability to manage teams and improve performance
• High-volume chat support and customer engagement
• Reliable daily availability and consistent output
• Organized, proactive, and easy to work with

I’m looking for long-term opportunities where I can contribute my skills, grow with a team, and deliver consistent, high-quality work.

If you’re looking for someone who can maintain quality at scale while operating with professionalism and discretion, I’d be glad to contribute to your team.

Let’s connect!

? Detail-oriented professional with 8 years experience in data entry/labelling, content moderation, and quality analysis. Experienced in data validation, content review, quality auditing, and performance improvement, with a strong focus on accuracy, compliance, and operational excellence.

???? My background in content moderation has given me extensive experience in content classification, policy interpretation, quality control, and guideline-based decision-making. These responsibilities closely align with data annotation, where accuracy, consistency, and attention to detail are critical. I am interested in leveraging these skills to contribute to the development of high-quality datasets and support AI and machine learning initiatives.

Skills and Work Experience:
? Quality Auditing/Analysis/Assurance
? Content Moderation
? Data Entry
? Data Labelling/Classification
? Microsoft Office (Words, Excel, PowerPoint), Google Sheets


I hope to have the opportunity to work with you soon! ??

A highly adaptable team player with the ability to work remotely, effectively communicating within organizations. Skilled in multitasking across various tasks, including outbound calling, email correspondence, and data entry, ensuring efficiency and accuracy in all assignments.

Dedicated Virtual Assistant and Customer Support Specialist with 10 years of experience in customer service, technical support, chat support, email handling, sales, and content moderation. Proven track record of delivering excellent customer experience across phone, chat, and email channels in fast-paced remote and BPO environments. Promoted multiple times to Subject Matter Expert (SME) due to strong leadership, communication, problem-solving, and performance.

Experienced in customer support, administrative assistance, appointment scheduling, CRM management, lead generation, data entry, escalation handling, social media support, and remote team collaboration. Skilled in managing customer inquiries, resolving technical issues, maintaining accurate records, and providing professional support while meeting KPIs and service goals.

Worked with global accounts including Samsung, AOL, AT&T U-verse, insurance services, e-commerce, and content moderation platforms. Familiar with remote work tools, multitasking, and maintaining productivity with minimal supervision.

Core Skills:
• Customer Service
• Virtual Assistance
• Chat Support
• Email Support
• Technical Support
• Administrative Support
• Lead Generation
• Appointment Scheduling
• CRM Management
• Data Entry
• Content Moderation
• Escalation Handling
• Remote Team Collaboration
• Problem Solving
• Communication Skills
• Time Management
• Microsoft Office
• Google Workspace

Dependable, detail-oriented, and committed to helping businesses improve customer satisfaction and daily operations through efficient and professional support.

I worked as a content moderator. My main job there was to ensure that the company's website is well-filtered to avoid any fraudulent activities that may lead to law suit. I also was as customer service (retail account).

I am a results-driven Quality Analyst and Content Moderator with a strong background in customer service, performance evaluation, and team support. I specialize in maintaining high-quality standards by analyzing interactions, identifying performance gaps, and ensuring strict adherence to policies and guidelines.

With a keen eye for detail, I consistently deliver accurate content moderation decisions—detecting policy violations such as harassment, spam, and inappropriate content while maintaining fairness and consistency. I am experienced in handling sensitive material professionally and making sound, objective judgments in fast-paced environments.

Beyond quality monitoring, I add value by supporting training and development initiatives. I provide clear, actionable feedback, assist in coaching team me mbers, and help improve overall performance through structured evaluations and continuous improvement strategies.

I am highly organized, dependable, and committed to excellence. I adapt quickly to new tools and workflows, meet deadlines consistently, and maintain accuracy under pressure.

What I bring to your team:
• Strong quality assurance and auditing skills
• Consistent and fair content moderation decisions
• Data-driven performance insights and reporting
• Training support and coaching for team improvement
• Reliability, professionalism, and attention to detail

My goal is to help businesses enhance quality, strengthen team performance, and maintain safe, high-standard digital platforms.

Hi! I’m a reliable and detail-oriented professional with a strong background in the BPO industry, now transitioning into remote support roles.

I specialize in handling administrative tasks, communication, and content-related work. With years of experience managing queues, coordinating with teams, and ensuring quality outputs, I bring structure, efficiency, and accountability to every task I handle.

I’m highly organized, tech-savvy, and comfortable working independently. Whether it’s managing email s, scheduling, creating simple designs, or supporting daily operations, I make sure everything runs smoothly behind the scenes.

I’m also experienced in tools like Canva, CapCut, and basic Photoshop, allowing me to support both admin and creative needs.

If you're looking for someone dependable, proactive, and easy to work with—I’d be happy to support your business.

What I Can Offer

Administrative Support
<8efe80624d780eba0c6493ec45140364>Email management & inbox organization
Calendar management & scheduling
Data entry & database updates
File organization (Google Drive, etc.)
Research and report preparation

Customer Support / Communication
<8efe80624d780eba0c6493ec45140364>Email and chat support
Handling inquiries and follow-ups
Clear and professional communication
Conflict resolution and issue handling

Content & Creative Support

Canva graphics (social media posts, simple designs)
Basic photo editing (Photoshop)
Video editing (CapCut)
Formatting documents and presentations

Operations & Coordination

Task tracking and reporting
Process documentation
Team coordination support
Quality checking / auditing

Other Skills

Fast learner and adaptable
Detail-oriented and organized
Can work with minimal supervision
Strong time management

I am a dedicated and detail-oriented professional with experience in content moderation and recruitment support, and I am currently expanding my skills in data analysis. I am passionate about maintaining high-quality standards, supporting business operations, and continuously learning new skills that contribute to organizational success.

As a Content Moderator, I have experience reviewing and monitoring online content to ensure compliance with platform guidelines, identifying policy violations, and maintaining a safe and positive user environment. My strong attention to detail helps me make accurate decisions while handling large volumes of content efficiently.

As a Recruitment Associate, I have assisted with candidate sourcing, resume screening, interview scheduling, applicant tracking, and administrative recruitment tasks. I enjoy helping connect qualified candidates with opportunities while ensuring a smooth and professional hiring process.

In addition, I am actively learning Data Analysis and developing skills in data cleaning, data visualization, spreadsheet management, and reporting using tools such as Microsoft Excel and Google Sheets. I am eager to apply these analytical skills to help businesses make data-driven decisions.

I am a fast learner, organized, dependable, and committed to delivering quality work. I thrive in both independent and team environments and am always open to new challenges and opportunities for growth.

A career driven freshman graduate eager to explore professional opportunities that will help develop my skills and expand my knowledge. I aim to apply my academic learning to real-world scenarios, grow through hands-on experience, and contribute meaningfully to organizational goals.

Eager to have an opportunity in a reputable organization to utilize my technical and comprehensive skills for the growth of the organization, while continuing to venture new leanings and gain new experiences.

Persistent content moderator, reviewing user-generated content to ensure compliance with platform policies. Skilled in identifying inappropriate material, maintaining accuracy, and work efficiently under pressure. Renowned for strong attention to detail and consistency in decision-making.

Has 7 years of experience moderating content for online businesses and social media.

A highly skilled, detail-oriented Virtual
Assistant, customer service advocate,
and content moderator who provides
exceptional support while ensuring
projects are completed on time and in
strict confidentiality. Strive to exceed
all customer expectations in fast-
paced, virtual environments by
adhering to established procedures
and practices.
My skills are:
Project Management
Travel Management
Copywriting
Branding
Graphic Design- Canva
Capcut editing skills
Calendar Management
G-suite
Google workspace<8efe80624d780eba0c6493ec45140364>Email Management
Trello
I am still learning other skills to add on what I have right now by taking Virtual Assistant courses and other platforms that could help me excel in this position.
I am confident that I am a fast learner and could adapt to other skills that I need to my future endeavors.

: Customer service and customer care support for Doordash food delivery and hotel reservation accounts.
: Order placement, reservation booking, and appointment setting experience.
: Sales and outbound calling experience, including abandoned cart recovery.
: Content moderation with focus on legal compliance and platform safety.
: Strong communication, problem-solving, and customer handling skills.
: Experienced in handling e-commerce, hospitality, and service-based accounts.
: Skilled in multitasking, client coordination, and maintaining customer satisfaction.

WORK EXPERIENCES:

- SCHOOL ENCODER( with Certificate ) June 16, 2011 – March 31, 2015
Villa Iowa Elementary School
Canlaon City, Negros Oriental

- LOAN OFFICER January 4, 2016-November 30, 2016
NWTF- Project Dungganon
Leon Iloilo

- Customer Service Representative January 4, 2017 – March 30, 2017
UBIQUITY GLOBAL SERVICES
Bacolod City

- CHAT MODERATOR June 5, 2017 - February 2019 TEXT FACTORY

- CSA September 6, 2019 - February 28, 2023
WIPRO LIMITED



Basic Functions:


- Doing teacher's reports like school programs, test questionnaires, Form 3, Online Reports and printouts, etc.
- Windows 7 installation/formatting/Scanning? Picture Editing of Teachers Activities and School Programs.
- Responsible for handling the soft copy and hard copy files of the Teachers' reports and programs. Meeting with Teachers demands.
- Dealing with people
- Conducting Orientations and Seminars
- Counseling and Setting up Schedule of Loan release
- Replying text adult messages.

- Approving/Disapproving Facebook post if it is violating or not.