Results-driven professional with nearly six years of experience in the Freelancing and BPO industries, specializing in content moderation, high-volume phone, email , chat support, data research, data entry, and general administrative tasks. Known for consistently delivering excellent customer service and maintaining top satisfaction ratings. Eager to contribute to a dynamic team where I can continue to grow professionally while supporting the achievement of organizational goals.

Virtual Assistant | Customer Service I Data Annotation Specialist | Content Moderator

I'm a reliable support professional dedicated to helping businesses streamline operations, manage customer interactions, and maintain high standards of accuracy and quality.With experience in customer service, content moderation, data annotation, quality assurance, and administrative support, I help businesses stay organized, improve customer satisfaction, and ensure data is managed with precision. I have worked in both voice and non-voice environments, handling customer concerns, reviewing content, annotating data, and supporting daily operations while consistently meeting quality standards.

Experience Highlights:

• Customer Service (Voice & Non-Voice Support):
- Assisted customers through phone, email , and chat support.
- Resolved inquiries, complaints, billing, and account-related concerns.
Delivered exceptional customer experiences while meeting performance goals.

• Content Moderation:
-Reviewed user generated content to ensure compliance with platform guidelines.
- Maintained quality and safety standards through accurate content evaluation.

• Data Annotation:
- Performed data labeling and annotation tasks with high accuracy
- Evaluated text, image, and multimedia content for AI training and validation purposes.

• Quality Assurance (Quality Apprentice):
- Conducted quality reviews and audits to ensure compliance with company standards.
- Identified errors, inconsistencies, and areas for improvement.
- Maintained accuracy and attention to detail across assigned tasks.

• Data Entry & Administrative Support:
- Managed records, documentation, and data with precision.
- Maintained organized databases and ensured data accuracy.
- Supported daily administrative and operational tasks.


What I Can Do:
• Customer Service (Voice, Email & Chat Support)
• Data Annotation & Data Labeling
• Content Moderation
• Data Entry & Database Management
• Administrative Support
• Quality Assurance & Quality Review
• Email Management
• Microsoft Office & Google Workspace


Tools & Platforms:
Customer Service & CRM
- Salesforce CRM
-Genesys Cloud
- CRM Systems

Data Annotation:
- Labelbox
- V7 Labs
- CVAT (Computer Vision Annotation Tool)
- Label Studio

Productivity & Collaboration:
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Canva
- Calendly
- Microsoft Teams
- Slack

Why Work With Me?

I am detail-oriented, highly organized, adaptable, and committed to delivering accurate, high-quality work. Whether you need customer support, data entry assistance, content review, or administrative support, I am ready to help your business operate more efficiently and achieve its goals.

Let's work together and build long-term success.

Dedicated and detail-oriented Content, Chat, and Video Moderator with over [6 years] of experience ensuring compliance with community guidelines, brand standards, and platform policies. Skilled in reviewing user-generated content across social media, forums, and live chats to maintain a safe and engaging online environment. Experienced in identifying policy violations, handling sensitive or explicit material with professionalism, and providing accurate moderation decisions under tight deadlines. Strong communication and multitasking skills, with a commitment to upholding integrity, quality, and user trust.
Skills:


Content and video moderation (images, text, and live streams)


Chat support and community management


Policy enforcement and quality assurance


Incident reporting and escalation


Excellent judgment and attention to detail


Familiar with platforms like Facebook , TikTok, Glassdoor, and OpenChat

Need someone who can provide reliable technical support, resolve customer issues efficiently, and deliver exceptional customer service?

That's where I come in. I'm Nicole — a Technical Support & Customer Care Specialist with 5 years of experience providing chat, email , and phone support for global companies, including Google, META, Comcast Xfinity, and AT&T.

I help businesses improve customer satisfaction by resolving technical issues, managing account concerns, troubleshooting complex problems, and creating positive customer experiences. What I can help you with:

• Technical troubleshooting for software, internet, account, and service-related issues
• Customer support through phone, live chat, and email
• CRM and ticket management with accurate documentation and timely follow-ups
• Account setup, verification, billing, and subscription support
• Escalation handling while maintaining excellent customer satisfaction
• Clear communication with customers and cross-functional teams
• Process improvement and quality-focused support

My experience working in both technical support and content moderation/process development has strengthened my problem-solving skills, attention to detail, and ability to stay calm under pressure. I take pride in providing professional, empathetic, and solution-oriented support while ensuring every customer interaction ends with confidence.

Tools & Platforms: Google Workspace, CRM/Ticketing Systems, Microsoft Office, Microsoft Excel, ChatGPT, META Business Platforms, Google Local Services Ads, Zoom

If you're looking for someone who is dependable, quick to learn, and committed to delivering outstanding customer experiences, I'd love to be part of your team.

I have solid experience in customer service, technical support, content moderation, and data annotation. As a Customer Service Representative, I handled customer inquiries, complaints, order processing, returns, and provided clear product and service information while ensuring customer satisfaction. As a Technical Support Representative, I assisted customers in resolving technical issues efficiently and delivered reliable support with professionalism and patience.

I also worked as a Content Moderator, carefully reviewing advertisements before publication to ensure they met platform policies and quality standards. In addition, as a Data Annotator, I focused on accurate data labeling, maintaining consistency, and supporting high-quality project outcomes. I am detail-oriented, adaptable, and committed to delivering excellent results in every task assigned.

If you’re feeling overwhelmed by a mountain of tasks and your to-do list is longer than your favorite Netflix series, you’re not alone. Many entrepreneurs struggle to balance admin work with their passion projects.
Enter me—your General Virtual Assistant! I’m here to take the weight off your shoulders, streamline your day-to-day operations, and help you focus on what really matters: growing your business!
Imagine what you could accomplish if you weren’t bogged down by email s, scheduling, and all those little details. With me on your team, you’ll gain back precious hours to brainstorm, connect with clients, or even take that well-deserved break.

Here’s how I can help you: Email Management: I’ll sort through your inbox, prioritize important messages, and keep your communications flowing smoothly.

- Calendar Coordination: No more double-booked meetings! I’ll manage your calendar, schedule appointments, and send reminders.

- Task Organization: Say goodbye to chaos! I’ll help you organize your tasks and deadlines so you can stay on top of everything.

- Research & Data Entry: Need information quickly? I’ll conduct research and handle data entry with precision.

- Customer Support: I’ll provide friendly and timely responses to your clients, ensuring they feel valued and heard.

I handle the time-consuming, tedious stuff—think data entry, customer service, scheduling, and inbox management—so you can focus on leveling up.

I’m detail-oriented, super organized, and ready to help you get back to doing what you love. Ready to make your life easier? Let’s work together!

Detail-oriented and hardworking individual seeking a position as Data QA Annotator. Possesses excellent physical endurance and willingness to work under pressure. With experience in Data Annotator / Quality Assurance for almost 6 years , able to follow instructions and work collaboratively to meet project deadlines.

Results-driven professional with over four years of experience in content moderation, trust and safety, and policy enforcement. Skilled in reviewing user-generated content, ensuring compliance with platform guidelines, identifying policy violations, and maintaining high quality standards. Experienced in supporting team operations, resolving workflow concerns, and collaborating with cross-functional teams to achieve performance targets. Detail-oriented, analytical, and adaptable, with a strong commitment to accuracy, integrity, and continuous improvement.

As a content moderator, I review, remove, and filter user-generated contents that can cause damage and other illegal activities which can translate into real-world harm. I also have experience in handling customers for I have worked as a Customer Service Representative. I'm also great at typing, transcribing audio, and labeling images, videos, and managing email s.

I am Sushaken looking for a job that fits my experience and skills, l am adaptable, detailed oriented, fast learner and highly organize. I am ready to help when it comes to your business needs. Looking forward to working and collaborate with your company.

Tools Used:
Canva
Capcut
Excel
Microsoft Word
Google Workspace
Adobe fill sign
Outlook
Lark

I’m a dedicated and detail-oriented professional with proven experience in content moderation, ESL teaching, and customer support. I specialize in maintaining online safety through effective content review, policy enforcement, and trend analysis. Handling customer concerns with empathy and efficiency, and delivering personalized English lessons to non-native speakers. Known for being adaptable, and dependable in fast-paced remote work environments.

I want to be known as a reliable and adaptable worker—someone who takes pride in doing high-quality work, communicates clearly, and can be trusted to handle sensitive tasks with care and professionalism. Whether working independently or as part of a team, I always aim to exceed expectations and contribute meaningfully to any role I take on.

Worked as Technical Support and Customer Service representative before for Anti-Virus softwares and now working as a Content Moderator for a known Social Media App.

An experienced Content Moderator and Customer Service Representative who can multi-task and be flexible to attain those needed tasks in a right time.

Dedicated Virtual Assistant and Customer Support Specialist with 10 years of experience in customer service, technical support, chat support, email handling, sales, and content moderation. Proven track record of delivering excellent customer experience across phone, chat, and email channels in fast-paced remote and BPO environments. Promoted multiple times to Subject Matter Expert (SME) due to strong leadership, communication, problem-solving, and performance.

Experienced in customer support, administrative assistance, appointment scheduling, CRM management, lead generation, data entry, escalation handling, social media support, and remote team collaboration. Skilled in managing customer inquiries, resolving technical issues, maintaining accurate records, and providing professional support while meeting KPIs and service goals.

Worked with global accounts including Samsung, AOL, AT&T U-verse, insurance services, e-commerce, and content moderation platforms. Familiar with remote work tools, multitasking, and maintaining productivity with minimal supervision.

Core Skills:
• Customer Service
• Virtual Assistance
• Chat Support
• Email Support
• Technical Support
• Administrative Support
• Lead Generation
• Appointment Scheduling
• CRM Management
• Data Entry
• Content Moderation
• Escalation Handling
• Remote Team Collaboration
• Problem Solving
• Communication Skills
• Time Management
• Microsoft Office
• Google Workspace

Dependable, detail-oriented, and committed to helping businesses improve customer satisfaction and daily operations through efficient and professional support.