- A results-driven Real Estate Operations and Client Relations Specialist with 9 years of experience spanning real estate acquisitions and dispositions, customer service and sales support, .
- Proven ability to manage client relationships, coordinate transactions, and support end-to-end real estate operations, including property showings, CRM management, and closing processes.
-Skilled in handling high-volume inquiries, resolving complex customer concerns, and maintaining strong investor and client communication.
-Recognized for delivering tailored solutions, improving client retention, and ensuring seamless experiences in fast-paced, target-driven environments.

I turn chaos into clarity.
With 6+ years of sharpening operations across marketing, logistics, and client success, I don’t just manage processes. I build engines that drive measurable growth.

WHAT I DELIVER:

Faster Execution – Cut project timelines by 25% through agile workflows
Higher ROI – Drove 2.8x return on ad spend across Google, Meta, LinkedIn
Better Leads – Grew qualified B2B leads by 45% with full-funnel systems
Stronger Retention – Boosted client loyalty by 35% through proactive systems
Larger Scale – Managed remote teams and budgets up to $2M

I don’t believe in maintenance. I believe in mome ntum.

READY TO OPERATE AT A HIGHER LEVEL?
Let’s build something powerful

Results-driven and detail-oriented IT professional with a multifaceted background in IT Operations Analysis, Change Management, and Customer Service. Adept at supporting business-critical systems, managing change processes in fast-paced IT environments, and delivering exceptional service to end-users and stakeholders.

With a strong foundation in IT operations, I bring expertise in system monitoring, incident management, and root cause analysis to ensure the stability and performance of enterprise systems. My experience in change management includes evaluating and implementing IT changes with minimal disruption, aligning with ITIL best practices, and fostering communication across cross-functional teams.

Complementing my technical and process-driven skills, I possess a solid background in customer service, consistently delivering prompt, clear, and solution-oriented support. I thrive in collaborative environments and excel at translating complex technical issues into user-friendly solutions.

I have a total of 5 years (ongoing) BPO experience that helped me have an outstanding oral and written communication. I always make sure to finish my task on time and come up with excellent result. I can work on my own without supervision. I can type 70+ words per hour. I have above knowledge in microsoft excel and powerpoint. I also have a skill in Adobe photoshop and video editing. With that set of knowledge and experience, I can assure you that I will be performing higher than your expectation.

Hello! I’m a seasoned professional with extensive experience in customer service and quality management. My career has been marked by a commitment to improving processes and ensuring exceptional customer experiences. Here's a bit about my journey:Retention Specialist and Quality Analyst at Transcom (Comcast Account)As a Retention Specialist, I worked diligently to retain customers by addressing their concerns and providing tailored solutions.I was promoted to Quality Analyst, where I evaluated calls to ensure agents were delivering excellent customer service. This role honed my skills in quality assurance and customer experience management.Quality Lead at InfosysAt Infosys, I served as a Quality Lead, focusing on enhancing the campaign processes. I worked closely with teams to identify areas of improvement, implement strategies, and ensure the highest standards of quality were met.Operations Team Lead at ConcentrixIn my role as Operations Team Lead, I supported the technical support department. This position involved overseeing team performance, providing technical guidance, and ensuring efficient operations.With a solid background in quality analysis and team leadership, I am dedicated to driving success and fostering an environment where customer satisfaction is paramount. I look forward to bringing my expertise and passion for excellence to new opportunities.

Strategic Operations & Customer Success Leader 13+ Years of Experience | 95%+ Retention Specialist | SaaS & Fintech Expert Results-oriented leader with over 13 years of experience driving revenue growth and operational excellence within the SaaS and Fintech sectors.

I specialize in managing high-value Enterprise and Mid-Market portfolios, consistently maintaining a 95%+ retention rate across 100+ accounts. My approach combines a precision-oriented Nursing background with advanced technical automation to turn at-risk clients into long-term partners.

Key Performance MilestonesChurn Reduction: Successfully cut churn exposure by 25% quarter-over-quarter through the implementation of proactive health scoring and risk-tiering frameworks.

CSAT Growth: Elevated Customer Satisfaction (CSAT) scores from 78% to 92% in just two quarters by redesigning end-to-end support workflows.

Operational Efficiency: Reduced cross-functional SLA resolution times from 5 days down to 3 days, representing a significant improvement in issue resolution speed.

Merchant Success: Onboarded over 500 global enterprise merchants, achieving a 30% reduction in onboarding drop-off rates through optimized digital processes.

Workflow Optimization: Boosted team capacity by 20% and cut ticket resolution times by 28% through expert Zendesk workflow customization.

Core Technical ProficienciesCRM & Automation: Advanced user of Zoho CRM, GoHighLevel (Pipeline & Workflow Automation), and Salesforce to drive operational consistency.

Project Management: Expert in SLA/KPI ownership, capacity planning, and cross-functional leadership between Product, Sales, and Billing teams.

Strategic Growth: Skilled in delivering QBR/EBRs to C-suite stakeholders and aligning product roadmaps with client business goals to increase renewal conversions.

Professional PhilosophyI bridge the gap between technical automation and human-centric service. By utilizing tools like Jotform and Zoho, I build "smart" systems that allow teams to focus on what matters: delivering value and maintaining high-performing, high-retention partnerships.

I have a strong background in operations and administrative management, with hands-on experience as an Operations Manager in a grooming and retail environment. My responsibilities included overseeing daily store operations, managing staff schedules, supervising employee performance, and ensuring efficient purchasing and inventory control. I am well-versed in manual payroll processing, employee hiring, onboarding, and maintaining 201 files. I also ensure compliance with government-mandated benefits such as SSS, PhilHealth, and Pag-IBIG, and possess a solid understanding of DOLE labor regulations. In addition, I handle basic BIR compliance, including the preparation and filing of required tax documents. I have also served as a Corporate Secretary, managing corporate records, assisting with legal documentation, and supporting compliance with SEC and other regulatory requirements. My strong organizational skills, attention to detail, and ability to multitask effectively allow me to manage various administrative and operational functions, while maintaining professionalism and efficiency in a fast-paced work environment.

Versatile Director of Operations with Deep Expertise in SEO, Account Management & Scalable Business Operations

With a proven track record spanning SEO leadership, account management, and now serving as a Director of Operations, I bring a strategic, data-driven, and execution-focused approach to building high-performance teams and systems.

SEO Expertise

-Former Head of SEO with a deep understanding of on-page, off-page, and technical optimization.

-Developed scalable SEO strategies that drove measurable traffic and revenue growth.

-Created efficient SEO reporting systems and dashboards using tools like Google Analytics, Google Search Console, and ClickUp.

-Collaborated closely with content, dev, and marketing teams to ensure alignment with broader business goals.

Account & Client Management

-Client Relationship Builder: Known for cultivating strong, trust-based relationships with SMBs and enterprise clients.

-Client Onboarding Leader: Streamlined onboarding processes to ensure quick and smooth handovers from sales to success teams.

-Strategic Business Advisor: Provided consultative insights to clients, driving retention and expansion opportunities.

-Skilled in negotiations and securing mutually beneficial partnerships.

Operational Excellence

-Director of Operations overseeing cross-functional teams, resource planning, and process optimization.

-Led weekly business reviews with stakeholders, aligning on KPIs, project milestones, and campaign success metrics.

-Implemented and improved workflow systems, reporting structures, and performance evaluation methods.

-Expert in time management, team utilization, and transparent payroll/time tracking.
Adept in tools like GSuite, Trello, Slack, ClickUp, Salesforce, HubSpot, and Zoho to ensure operational efficiency.

-Experienced in forecasting sales and growth targets, driving informed, data-backed business decisions.

People & Performance

-Advocate for team development, mentorship, and continuous learning.

-Analyzed performance metrics to improve individual and team output.

-Excelled in cross-functional collaboration across Customer Success, Marketing, Sales, and Product teams.

I’m an experienced Executive Virtual Assistant and Shopify Expert with 4+ years in eCommerce and 3+ years supporting executives and scaling online businesses. I specialize in Shopify store setup, optimization, and operations management—helping brands streamline workflows, boost customer experience, and drive consistent growth.

As a current Operations Manager for a Singapore-based jewelry brand, I handle everything from product listings, inventory, and order fulfillment to social media, email marketing, and SEO. I’ve also worked directly with high-level Shopify merchants, giving me strong technical and problem-solving skills. I’m proactive, detail-oriented, and results-driven—ready to help your business run smoother and grow faster.

Adaptable and creative professional with experience in e-commerce operations, product innovation, and online marketplace management. Skilled in product development, SEO optimization, inventory control, and customer service, with hands-on expertise in Shopee and Lazada platforms. Proficient in creating product label designs and branding materials that enhance market appeal, while streamlining processes and collaborating with teams to drive growth and efficiency.

I am an SEO Specialist with nearly two years of experience helping websites rank higher on search engines, attract more visitors, and provide a great user experience. I have a solid background in optimizing content, researching keywords, and using data to improve results. My goal is to make sure every project succeeds.
On top of my SEO skills, I spent almost 2 years as an Operations Manager at ClickUp. During this time, I worked on improving processes, managing teams, and making workflows more efficient. I introduced systems that made our work smoother, helped my team collaborate better, and ensured we met deadlines consistently.
I enjoy combining my skills in SEO and operations to help teams achieve their goals and create meaningful results, especially in fast-paced and challenging environments.

Hi, I’m Kyle, an Executive Assistant and Medical Virtual Assistant with 4+ years of experience supporting founders, executives, and fast-growing teams across operations, customer success, and executive support.

I help keep businesses organized and running smoothly through executive coordination, CRM management, invoicing, renewals, client follow-ups, and day-to-day operations. I stay ahead of moving priorities, create structure where needed, and make sure nothing slips through the cracks.

I also build effective operational systems, including Google Sheets trackers with formulas and conditional formatting to monitor billing, renewals, follow-ups, client calls, workflow visibility, etc.

What I Can Support

Billing & Customer Operations
• Stripe invoicing, payment tracking, refunds, and reconciliation
• Subscription tracking, renewals, and collections follow-ups
• Customer onboarding and retention workflows
• CRM updates and customer lifecycle management

Executive & Operations Support
• Calendar and inbox management
• Scheduling, logistics, and coordination
• Meeting notes, action items, and follow-ups
• SOP creation and workflow improvement

CRM & Systems Management
• Salesforce, HubSpot, Pipedrive, Keap, Go High Level, Buildium
• Pipeline management and data organization
• Reporting dashboards and operational trackers

Customer Success & Communication
• Client onboarding and relationship management
• B2B/B2C customer support via phone, email and chat
• Professional client communication and follow-through

Tools & Platforms
Stripe, Salesforce, HubSpot, Go High Level, Keap, Buildium Google Workspace, Microsoft Office, ClickUp, Trello, Notion, Asana, Calendly, Buildium, Canva, Slack, Zoom, and Meta Business Suite, etc

Why Clients Work With Me
• Strong ownership and follow-through
• Organized, proactive, and detail-oriented
• Clear and professional communication
• Reliable support that creates structure and reduces workload

Available for long-term, full-time, part-time, or project-based support.

Let’s make your operations smoother and your day-to-day easier to manage.

I am a detail-oriented and highly organized individual with strong technical and administrative skills. I’m proficient in both Microsoft Office Tools and Google Workspace, allowing me to efficiently manage documents, schedules, and communications across multiple platforms. With strong time management and multitasking abilities, I can maintain productivity even in fast-paced environments.

I bring a strong work ethic, consistently following routines to complete daily tasks accurately and on time. I’m also experienced in handling sensitive and confidential information with professionalism. Known for maintaining calm and focus under pressure, I strive to be a reliable team me mber who contributes positively to any workplace. I aim to be recognized as someone who is dependable, efficient, and collaborative.

Hi, I'm Pejay, an Industrial Engineering graduate and Certified Six Sigma Yellow Belt.I am driven to create meaningful impact by building systems that improve performance, support growth, and deliver lasting results.

I help businesses create structure, improve efficiency, and streamline operations by optimizing systems, workflows, and execution. My focus is on aligning people, processes, and resources to improve productivity, quality, and business performance.

I believe the right systems drive the right results. By combining operational discipline with a leadership mindset, I help teams stay aligned, solve problems, and move toward long-term business goals.

If you need someone who can turn complexity into clarity and make operations run smoother, I can help.

Based on my experience in a BPO Industry for five years, I've done creating and analyzing data, reaching X number of targets in Recruitment Department. I also know the ways to boost and share the promos that we have thru online portals for everyone to be enticed. I'm also interviewing candidates to gauge their skills and know to what specific account/program should we profile them.I will work with passion and will assure to finish the assigned task before its deadline. I am looking forward for a long term and stable job where i can continue learning.I also have extensive background working as Client Success Manager in an Outbound Sales Industry. Specifically cold email s. We work with clients in achieving their desired target per week. We study their Niche to ensure that the goal is being hit and even go beyond it.I also have experience in handling and supervising a team