I am an experienced Business Process Senior Associate with over 8 years of experience in the life insurance and financial services industry, specializing in new business processing, policy issuance and quality assurance. Throughout my career at Manulife, I have developed strong analytical, organizational, and problem-solving skills while handling complex insurance applications and ensuring compliance with regulatory requirements such as AML/CFT, FATCA, and CRS. Beyond my core responsibilities, I have contributed to process improvements that enhanced team efficiency, supported the onboarding and training of new employees, and worked closely with the Quality Assurance team to maintain high processing standards. My background also includes an IT internship where I gained hands-on experience in hardware and software troubleshooting, system installation, and technical support. I am recognized for my attention to detail, adaptability, teamwork, and commitment to delivering accurate, high-quality results in fast-paced environments.