Hello! I am Jera, a dedicated and detail-oriented Manual QA Tester with over 5 years of experience in ensuring the highest quality standards for both mobile and web applications. My expertise lies in meticulously testing applications to identify bugs, improve performance, and enhance user experience.

Skills and Tools:
Manual Testing: Functional Testing, Regression Testing, Usability Testing
Automation Testing: Unit Testing,
Tools I am familiar of: UFT, Adobe Experience Manager, SAP (SAP MM/SD),
Bug Tracking: HP ALM, JIRA, TestRail, Zephyr, MS Excel
UI/UX Tool: Adobe XD, Figma
Project Management Tools: -----------, Trello, Notion,
Documentation: Test Plans, Test Cases, Test Reports, Requirement Traceability Matrix,
Platforms: Web Applications, Mobile Applications, Desktop Applications - iOs, Android and Web? I got you!
Browsers: Chrome, Firefox, Safari, Edge - I use physical device as much as possible so we are sure!
Communication: MS Teams, Slack or anything, whatever you prefer to use.
Application Performance Monitoring: Sentry, LogRocket
Customer Data Platform: Segment

Services Offered:
Comprehensive testing of web, mobile, and desktop applications
Writing and executing detailed test cases
Identifying and reporting bugs with steps to reproduce and proof (screenshot/video)
Regression testing to ensure bug fixes do not introduce new issues
Usability testing to enhance user experience
Providing detailed reports and clear communication with developers and stakeholders
Provide estimates on how long a testing phase would take to complete
Participate actively in any testing activities during migration

Let's Work Together:
If you are looking for a dedicated Manual QA Tester who is committed to delivering high-quality results, let's connect! I am excited to bring my skills and experience to your project and help ensure your software is reliable and user-friendly. I have been testing different kind of applications so I am very much flexible and easy to teach if needed.

Feel free to reach out to discuss your project requirements and how I can assist you in achieving your quality goals. I can be reach anytime.

I work as a reliability engineer, my core responsibilities are
• Optimized inventory levels to ensure timely order fulfillment and prevent stockouts or overstock scenarios.
• Collaborate with cross-functional teams like maintenance, production, purchasing, and receiving to ensure proper flow and proper stacking of imported and local spare parts in the stockroom
• Coordinated closely with suppliers and contractors to negotiate terms, pricing, delivery schedules, and resolve discrepancies.
• Strategically plan inventory reports aligned with co-department requirements for cost-saving initiatives.
• Maintained documentations of inventory transactions, delivery receipts, and invoiced billings
• Lead the periodically rack to rack count and annual inventory count for inventory accuracy.
• Analyzed spare parts to identify opportunities for local fabrication to reduce cost without compromising the quality of the materials.
• Continuously optimize inventory processes and implemented improvements to enhance efficiency.
• Perform the spare parts management system and Lead in PM Pillar Stock Room Management.
• Update the PM procedures in the CMMS if needed.
• Coordinate with Technical Leads to integrate their PM procedures into the CMMS.

Virtual Assistant | Admin Support, Scheduling, SOPs, Google Workspace & Canva

Professional Overview

Messy inbox, scattered tasks, missed follow-ups, and unclear workflows can slow down any business. I help business owners stay organized, save time, and keep daily operations running smoothly through reliable Virtual Assistant support.

I am a detail-oriented Virtual Assistant with experience in administrative support, healthcare documentation, scheduling, records management, workflow organization, SOP creation, and project coordination. My background in healthcare administration trained me to handle confidential records, deadlines, reports, follow-ups, and structured processes with accuracy and professionalism.

I can help with email management, calendar scheduling, appointment setting, inbox triage, data entry, meeting coordination, file organization, Google Sheets trackers, research, documentation, and task monitoring.

I can also support creative and digital tasks such as Canva graphics, CapCut video editing, social media support, content scheduling, customer messages, product listings, and basic e-commerce assistance.

Services I Can Help With

Administrative Support:<8efe80624d780eba0c6493ec45140364>;Email management, calendar management, appointment scheduling, inbox organization, data entry, meeting coordination, and follow-ups.

Workflow & SOP Support:
SOP creation, workflow organization, Google Sheets trackers, process documentation, deadline tracking, and task monitoring.

Documentation & Records:
File organization, report preparation, confidential records management, regulatory documents, and internal documentation.

Creative & Digital Support:
Canva designs, CapCut videos, AI-assisted visuals, basic content creation, and social media materials.

Social Media & E-Commerce:
Schedule: 3 PM – 1 AM PHT
Rate: $4–8/hr

I am ready to support your business with dependable admin help, organized systems, and professional communication.

I excel as a Clinical Appeals Representative with over 4 years of diverse experience in administrative support and healthcare. I specialize in streamlining processes and enhancing operational efficiency, ensuring that businesses remain organized and productive. My background in various roles, from nursing aide to production operator, provides me with a unique perspective on problem-solving and task management. I effectively manage workloads, prioritize tasks, and communicate clearly with stakeholders. My goal is to help you improve your business's workflow and achieve your objectives with precision. If you're looking for a reliable virtual assistant who can deliver exceptional results, let's discuss how I can support your needs.

Ample experience in customer service, quality assurance and documentation with excellent communication skills and problem solving

Administrative & Executive Support

Email Management & Calendar Management

Data Entry, Data Accuracy & Quality Control

Web Research & Information Gathering

Document Creation & Report Formatting

File Management & Cloud Organization

Appointment Scheduling & CRM Updates

Customer Service (Email & Chat Support)

Confidential Records Management

Task Prioritization & Time Management

Site Reliability Engineer specializing in Power BI and data visualization, turning complex data into actionable insights that improves operational efficiency and decision-making

I am a detail-oriented and highly organized Virtual Assistant with over 15 years of professional experience in data administration, accounting support, billing operations, and office management. With more than 5 years of specialized experience in billing and accounts payable at DHL Express Philippines, I have developed strong expertise in accurate data entry, database management, record keeping, and administrative coordination.

I am proficient in Microsoft Word and Excel, knowledgeable in SAP systems, and experienced in email and calendar management. Known for my reliability, confidentiality, and strong attention to detail, I am committed to delivering efficient, accurate, and high-quality remote administrative support in fast-paced professional environments.

I help businesses deliver stable, high-quality systems by combining deep expertise in Quality Assurance, Application Support, and Site Reliability Engineering, backed by over 11 years of experience supporting enterprise applications in telecom and fintech environments.

I specialize in end-to-end functional testing (SIT, UAT, regression) and API validation using Postman and SoapUI, ensuring systems behave correctly across complex workflows. Beyond testing, I focus on real-world system reliability—identifying issues early, validating business-critical processes, and preventing defects from reaching production.

In production environments, I operate at an L3 support level—handling incident triage, root cause analysis, and resolution of complex issues across APIs, databases, and backend systems. I work closely with engineering and business teams to not only resolve incidents but implement long-term improvements that enhance system stability and performance.

My experience also includes translating business requirements into functional specifications, test cases, and actionable insights, allowing me to bridge the gap between technical teams and business stakeholders effectively.

I take ownership of system quality and reliability, ensuring that releases are not only delivered but delivered with confidence. I am highly comfortable working remotely with global teams, communicating clearly, and operating with minimal supervision.

If you need someone who can quickly identify issues, support production systems, and ensure reliable, high-quality releases, I’m ready to contribute from day one.

I am a dedicated and adaptable licensed professional with strong communication, organizational, and interpersonal skills. Experienced in working collaboratively, managing responsibilities effectively, and delivering quality results in dynamic environments. Committed to continuous learning, professional growth, and contributing positively to organizational goals through integrity, professionalism, and a strong work ethic.

If you're looking for a reliable and experienced professional who understands both customer service and operations, you're in the right place.

I bring 9+ years of experience supporting U.S.-based companies in customer service, quality assurance, and operations support. Throughout my career, I have helped businesses deliver smooth customer experiences, improve service quality, and maintain efficient day-to-day operations.

I started my career as a Customer Service Representative for AT&T, assisting customers with technical support, billing concerns, and service inquiries. This experience strengthened my communication, problem-solving, and troubleshooting skills while working in a fast-paced environment supporting thousands of customers.

Because of my consistent performance and strong attention to detail, I was promoted to Quality Assurance Analyst, where I monitored agent interactions, evaluated service quality, and provided structured feedback to improve team performance. I also facilitated calibration sessions to ensure agents consistently met company standards and delivered excellent customer experiences.

Currently, I work as a Loss Prevention Specialist and Operations Support professional for a U.S.-based transportation service company, helping ensure smooth operations behind the scenes. My role includes monitoring trips, coordinating with drivers and customers, resolving service issues in real time, and helping maintain safe, reliable transportation services.

Over the years, I’ve developed the ability to analyze situations quickly, solve problems efficiently, and support both customers and internal teams under pressure. I take pride in being dependable, detail-oriented, and committed to delivering high-quality work.

What I Can Help You With:

• Customer Support (Phone, Email, Chat, Text)
• Operations Support & Coordination
• Quality Assurance Monitoring & Performance Evaluation
• Issue Resolution & Escalation Handling
• Customer Experience Improvement
• Documentation, Reporting, and Data Management

Tools I Work With

Zendesk | UJET | Avaya | Google Workspace | Microsoft Office | Slack | Microsoft Teams | Skype | RingCentral | Calendly | Canva

I combine customer service expertise, quality assurance experience, and operational support skills to help businesses run smoothly while ensuring customers receive the best possible experience.

If you're looking for someone who is professional, dependable, proactive, and easy to work with, I would be happy to support your team.

* Financial record keeping and bookkeeping * General Ledger (GL) entries and account reconciliation * Cash handling and daily cash balancing * Bank reconciliation and transaction processing * Accounts payable and accounts receivable support * Data entry with high accuracy and attention to detail * Financial reporting and document management * Compliance with accounting policies and procedures * Proficient in Microsoft Excel, Microsoft Office, Google Sheets, and Google Drive * Strong analytical, organizational, and problem-solving skills * Excellent communication and teamwork * Time management and ability to meet deadlines

Senior QA Specialist & Administrative Expert | Six Sigma Certified VA

Are you looking for a Virtual Assistant who doesn't just "do tasks" but actually improves your processes?

With over 8 years of experience in high-stakes environments like Concentrix and TPG Telecom, I bring a level of precision and analytical thinking that goes beyond standard administrative support. As a former Senior Quality Evaluator, my "eye for detail" isn't just a buzzword—it’s a professional standard I’ve maintained while managing system simulations, automated QA testing, and complex root cause analysis.

How I can help your business grow:
Operations & Process Improvement: I am Six Sigma certified, meaning I’m trained to identify inefficiencies and streamline your workflows for maximum productivity.
Executive Support & Coordination: From managing technician calendars and service windows to handling high-level billing disputes, I am an expert at liaison work and scheduling.
Technical Proficiency: I am highly skilled in CRM data entry, G-Suite, Microsoft Office, and various remote collaboration tools.
Quality & Results: I treat your business metrics as my own. My background in facilitating calibration sessions and deep-dive DSAT analysis ensures that the quality of work stays at 100%.

I am a Bachelor’s degree holder with a commitment to long-term professional growth. If you need a proactive partner who can lead, organize, and execute with technical accuracy, let’s connect.

Dedicated Construction Virtual Assistant with experience as an Assistant Project Manager in MEPFS fit-out projects. Adaptable and proactive, with the ability to support multiple construction trades, manage documentation, and streamline daily operations for project teams.

Hi there! I’m your dedicated virtual assistant, committed to streamlining your daily operations. Whether it’s task management, schedule coordination, or problem-solving, I leverage a wide range of digital tools to deliver accurate results with maximum efficiency.

Key Strength:
- Communication: Exceptional written and verbal communication skills.
- Data Entry: I specialize in keeping your operations running smoothly through proactive schedule management, inbox organization, and meticulous document and data handling.
- Time Management: Proven track record of managing competing priorities and delivering high-quality results under tight schedules within a dynamic remote setting.
- Customer Service: Handling customers and providing accurate assistance.
- Prioritization and Organization: Ability to prioritize tasks and meet deadlines.

Professional Tool Stack:
- Microsoft office
- Google workspace ( Google calendar, Docs, PDF, G-meet, Zoom, G-drive)
- Canva ( Editing)

HP Laptop : Windows 11 pro, 10th Gen, 8GB RAM