Results-driven professional with over five years of experience in leadership, operations, and customer service across the fast-food and BPO sectors. Proven ability to lead teams, enhance workflows, and deliver exceptional customer experiences through empathy, clarity, and efficient problem-solving. Highly skilled in multichannel support, coaching, performance feedback, and conflict resolution.
Knowledgeable in using productivity and communication tools such as Slack, Asana, Trello, Hubstaff, Google Chat, Salesforce, Outlook, -----------, and Microsoft Teams. Adept at handling high-volume tasks while maintaining accuracy, professionalism, and strong client satisfaction. Seeking roles in customer experience, leadership, or operations where I can contribute to team success and operational excellence.

If you?re looking for someone who can own client relationships after the sale and make sure projects actually succeed, let?s talk.

I started my career in sales, where I learned how to understand client needs, manage expectations, and handle objections. As my role evolved into Account and Project Management, my focus shifted to delivery?making sure what was promised gets executed on time, on scope, and without friction.

What I Can Help You With

? Own and manage accounts post-deal closure
? Maintain clear, consistent client communication
? Manage project timelines, scope, and deliverables
? Coordinate with sales, operations, and technical teams
? Proactively prevent issues and escalations
? Support renewals, upsells, and long-term client relationships
? Provide regular updates, reports, and documentation

Why Clients Hire Me

? I understand both sales expectations and delivery realities
? I reduce miscommunication between teams and clients
? I keep clients informed, satisfied, and retained
? I communicate clearly, professionally, and consistently

If you need someone who can bridge sales, delivery, and client success, I?m happy to discuss your goals, current challenges, and how I can support your team long-term.

I bring a strong mix of e-commerce account management, operations excellence, and customer experience leadership. My expertise lies in onboarding and growing seller accounts, analyzing performance metrics, and identifying actionable strategies to improve business outcomes. I’m highly experienced in stakeholder management, handling complex cases, and driving process improvements that enhance both efficiency and customer satisfaction. With a data-driven mindset and solid background in investigations, HR support, and team leadership, I’m able to balance strategic thinking with hands-on execution.

As a worker, I want to be known as someone who is reliable, results-driven, and proactive—someone who doesn’t just solve problems but anticipates them. I aim to be a trusted partner to both clients and internal teams, consistently delivering high-quality work while maintaining a collaborative and positive approach.

Currently, I serve as a Project Development Officer II at a government agency, where I facilitate events, prepare communication materials, and coordinate with stakeholders to ensure the smooth implementation of programs and activities. In both my current and previous roles, I have also assisted in preparing for international events, which has given me valuable experience in logistics, cross-cultural coordination, and high-level protocol.