I don't just visualize data — I build the systems behind it.

My instinct has always been the same: understand the system completely before touching anything. That started across years of customer-facing technical support — from frontline troubleshooting to TIO escalations — and carried directly into data and BI work where the same investigative depth turned out to matter just as much.

I probe before I build. And I'm the one asking whether the data actually supports the conclusion.

Currently bridging toward a BI Developer / Analytics Engineer role.

Tools: Tableau · Power Query · PowerPivot · Google Apps Script · n8n · Python · SQL · MS 365 · Google Workspace

Instructional Designer and Content Writer with a strong background in technical writing, marketing content, and professional education. I design clear, engaging, and learner-centered instructional materials that improve knowledge transfer and user performance.

Results-driven Principal Specialist with 8+ years of experience in data operations, process improvement, automation, business intelligence, and stakeholder management. Experienced in leading cross-functional initiatives that improve efficiency, data quality, and operational performance through workflow optimization, reporting automation, and technology-driven solutions.

Proficient in SQL, Power BI, Excel VBA, Power Automate, JIRA, and Microsoft 365 tools. Strong background in dashboard development, KPI reporting, data governance, process mapping, and business analysis. Successfully delivered automation projects, workflow redesigns, resource planning solutions, and operational dashboards that reduced manual effort and improved productivity.

Adept at working with business stakeholders, product teams, and technical teams to identify opportunities, gather requirements, and implement scalable solutions. Passionate about innovation, AI adoption, continuous improvement, and helping organizations make better decisions through data and automation.

An experienced accountant with more than 7 years of experience in accounting field. Currently working as a Senior Analyst at Shell - a multination company handling 3rd party billing and settlements for US and Canada account. A certified continuous improvement practioner and Certified Tax Technician (Philippines).

Organized and proactive development professional with extensive experience in coordinating programs, setting appointments, and managing partnerships with diverse stakeholders. Skilled in planning and facilitating meetings, drafting agreements, and maintaining clear communication with partner organizations, government agencies, and community groups. Highly competent in preparing reports, managing documentation, and supporting project implementation to ensure smooth operations and effective collaboration. Adept at balancing multiple tasks, handling administrative duties, and providing reliable support to teams and partners to achieve shared goals.

Business Operations professional with 15+ years of experience helping businesses improve execution, streamline operations, and scale through better systems and processes. Experienced in operations management, customer success, process improvement, business systems, and cross-functional coordination across startups, outsourcing, e-commerce, and service-based organizations.

Known for turning operational challenges into practical solutions by improving workflows, building
reporting systems, documenting processes, and implementing technology that fits the organization's needs and resources. Comfortable partnering with founders and leadership teams to bring structure to growing businesses, improve visibility, and keep teams focused on execution.

Operations Team Lead and Quality Analyst with nearly 8 years of experience in the BPO industry, supporting global clients through team leadership, quality assurance, performance management, and process improvement initiatives. Experienced in driving operational excellence through Root Cause Analysis (RCA), stakeholder collaboration, KPI management, and data-driven decision making.

Throughout my career, I have progressed from frontline operations to Quality Analyst and Operations Team Lead roles, allowing me to build strong expertise in coaching, performance monitoring, workflow optimization, and cross-functional collaboration. I am highly proficient in Google Workspace, Google Sheets, and modern AI tools such as ChatGPT, Claude, and Gemini to improve productivity and streamline processes.

I am seeking remote opportunities where I can provide dependable Operations Support, Project Coordination, Quality Assurance, Administrative Support, and Process Improvement expertise to growing teams and organizations.

As a Psychology graduate and Registered Psychometrician, I also bring a people-centered approach to leadership, communication, and problem-solving while maintaining professionalism, confidentiality, and a strong attention to detail.

If your organization needs a proactive Operations professional with real-world leadership experience, I am ready to contribute from day one.

With almost 8 years of experience in workforce management, I have a proven track record of optimizing staffing levels and improving operational efficiency. My expertise in forecasting, capacity planning, and scheduling has enabled me to successfully meet service level agreements in previous roles.

Detail-oriented Virtual Assistant with 8+ years of experience in data analysis, reporting, and administrative support. Skilled in calendar and email management, research, data entry, spreadsheet management, and process improvement. Known for being highly organized, dependable, and proactive, with a strong ability to manage multiple priorities and deliver accurate, high-quality results in remote work environments.

I am a multi-skilled professional with 15+ years of experience across customer success management, IT project management, technical operations, and real estate services. I bring a rare combination of technical depth, operational discipline, and client-facing expertise that allows me to contribute across a wide range of roles and industries.

As a Customer Success Manager I handle UGC client accounts, resolve website technical issues, manage email warmup strategies, monitor sender reputation, and ensure clients achieve their goals with minimal friction. I am proactive, communicative, and I take full ownership of client outcomes from onboarding through long-term retention.

As a Project Manager I have led enterprise project delivery at Accenture across IT, operations, and business programs, managing cross-functional teams, timelines, stakeholder communications, and quality standards simultaneously. I am certified in Agile, Scrum, and Predictive Project Management through PMI and hold a Certified Project Manager credential from SkillUp. I work in ClickUp, Jira, Linear, Rally, Trello, Asana, Notion, and -----------.

On the IT and technical side I bring hands on experience from my early career as a Software Programmer and IT Technical Analyst at American International Group, where I managed enterprise applications, conducted systems analysis, led enhancement projects, and served as technical escalation point for complex issues. I am comfortable with technical documentation, QA, knowledge base management, API troubleshooting, and AI-assisted workflows using Claude AI and ChatGPT daily.

I am also a PRC licensed Real Estate Broker and Appraiser based in the Philippines with active practice through my sole proprietorship, Realaya Real Estate Services. I provide property brokerage, valuation, and appraisal services for buyers, sellers, developers, and investors across the Philippine market.

I am reliable, detail-oriented, and I do not need constant supervision to stay productive. I take ownership of everything I commit to and I am looking for long-term roles where I can contribute real value and grow with the right team.

Transaction Coordinator and Consultant with a decade-plus of experience in real estate, mortgage lending, and financial services. At ANZ Bank, I improved team quality scores from 80% to 97% and led a business process transition saving Php2-3M monthly. At HSBC, I reduced absenteeism from 24% to under 5% in my first month and earned the 100 Club Award for top global performance. I bring that same drive for excellence to every transaction I touch. Precise, compliant, and client-focused from start to close.

Business Operations & Automation Specialist with 3+ years of experience supporting founders, executives, and growing businesses. Currently serving as the primary operational partner to the CEO of a UK property management company, managing 80+ listings, improving workflows, and reducing administrative overhead by 25%. Previously led a 30+ agent team at Tech Mahindra, achieving 98% QA and 20%+ conversion growth. Skilled in operations management, executive support, CRM administration, workflow automation (----------- & Pabbly), SOP development, and process improvement.

IT professional with over 9 years' work experience in various industries (local and global).

EXECUTIVE PARTNER & STRATEGIC SUPPORT | Project Manager | VA admin

I’m a Registered Civil and Geodetic Engineer with over nine years of experience managing construction projects from planning to turnover. My background spans commercial, infrastructure, and telecom developments, where I’ve led multidisciplinary teams and ensured projects are completed safely, on time, and within budget.
Currently, I serve as Project Delivery Manager at PRIMA Solutions, overseeing nationwide retrofitting projects for over 90 telecommunications towers across the Philippines. My expertise covers project scheduling (CPM), EPC coordination, cost control, QA/QC, and compliance with local and international safety standards.
I hold a Master of Engineering in Civil Engineering, am a Certified Safety Officer II and Lean Six Sigma Yellow Belt, with ongoing certifications for CAPM, PMP, and LSS Black Belt. I’m passionate about applying Lean methodologies and data-driven project management to improve efficiency, reduce waste, and deliver high-quality infrastructure that supports long-term community and business growth.