I am a dedicated professional with over 6 years of experience in customer service, technical support, and sales, with more than a year in leadership roles. My career journey reflects consistent growth from front-line support to team management, where I’ve developed expertise in coaching, mentoring, and driving performance excellence.
As a Team Lead at Capital One, I successfully guided agents to meet daily, weekly, and monthly targets, provided real-time support, and implemented strategies to improve efficiency and quality. My background also includes handling complex customer concerns, dispute resolution, and administrative tasks, ensuring compliance and accuracy in every interaction.
I bring a strong customer-first mindset, resilience, and adaptability, honed through diverse roles in customer service, technical troubleshooting, and sales. Whether assisting clients, resolving issues, or leading teams, I consistently deliver results while maintaining professionalism and empathy.
I am seeking remote opportunities where I can leverage my skills in customer support, team leadership, and process improvement to contribute to organizational success while continuing to grow personally and professionally.