I aim to be part of a reputable organization that promotes professional
growth and development, provides challenging and rewarding career
opportunities, and allows me to effectively utilize my knowledge, skills,
and experiences while continuously enhancing them to contribute to
the company’s success.
Experience: 1 - 2 years
Handle inbound and outbound customer interactions via phone, chat, or email. Resolve billing inquiries, technical issues, account updates, and service questions with professionalism and efficiency. Guide customers through troubleshooting steps for devices and services. Upsell or recommend relevant T-Mobile products, plans, or features based on customer needs. Maintain detailed and accurate customer records using CRM tools. Follow T-Mobile's guidelines for customer satisfaction and service excellence. Stay up to date with the latest T-Mobile offers, products, and promotions.
Experience: Less than 6 months
Communication Skills Verbal and written communication Active listening Conflict resolution Empathy and patience Professional phone etiquette
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