With a solid foundation in the BPO industry since 2003 and over a decade of experience in leadership roles within international call centers, I bring a wealth of expertise in customer service, team management, and remote operations. I have successfully managed accounts for high-profile clients such as Telus Mobility, Citibank Australia, Dell Financial Services, and Google, consistently meeting and exceeding performance targets.

Transitioning to a work-from-home setup allowed me to sharpen my skills in adaptability, organization, and self-discipline. As a former Team Leader, I believe in leading by example—driving performance under pressure while fostering a collaborative and results-oriented team environment. My leadership style is rooted in accountability, precision, and continuous improvement.

I have led and supported campaigns across multiple channels, including phone, email, live chat, and project management platforms. Known for my competitive nature and strong work ethic, I am committed to delivering high-quality work and consistently aim to exceed expectations in every role I take on.

With 9 years of experience in customer
service and logistics, I bring a strong blend of
operational expertise and customer-first
thinking.

My background spans dispatching,
brokerage, email, tech and phone support,
eCommerce, and basic social media
management, supported by working
knowledge of Canva. I thrive in fast-paced
environments, consistently delivering
efficient solutions while building meaningful
client relationships.

Armed with a Business Administration degree
(Entrepreneurship), I approach every task
with a strategic and results-driven mindset. I
don’t just complete tasks—I look for ways to
improve processes, enhance customer
experience, and add real value.

More than a Virtual Assistant, I position
myself as a reliable partner invested in your
business growth.

Let’s connect and discover
how I can help elevate your operations and
support your success.

Cheers,
Jess

I'm good at:

Time Management: ability to assess tasks and prioritize effectively to meet tight deadlines, ensuring critical projects are completed first also skilled at handling multiple projects simultaneously without compromising quality, maintaining focus under pressure.

Communication: excellent verbal and written communication skills, adept at presenting complex information clearly to diverse audiences.

Flexible: quick to adjust to changing priorities and environments, demonstrating resilience in fast-paced settings and evolving project requirements.

Able to manage customer consent,complaints .answer inquiry.fast learner and no attendance issue.

Results-driven Operations Coordinator and Customer Support Specialist with over 4 years of experience in customer service, logistics operations, dispute resolution, appointment setting, and sales support. Experienced in managing customer inquiries, resolving escalations, coordinating operational processes, and maintaining accurate documentation in fast-paced environments.

Recognized for strong communication skills, attention to detail, problem-solving abilities, and commitment to delivering exceptional customer experiences. Capable of working independently, managing multiple priorities, and supporting business operations remotely.

A detail-oriented Procurement Specialist with 4 years of corporate experience, now transitioning into a Virtual Assistant role in procurement and logistics. Equipped with strong supply chain fundamentals and hands-on training in freight operations, I bring accuracy, reliability, and efficient coordination to every task I handle.

Core Skills:

Procurement & Sourcing
Vendor & Supplier Management
Odoo and SAP System Navigation
Bid Creation & Price Negotiation
Document & Data Management
Freight Coordination
Load Tracking & Dispatch Support
LTL Quoting
Strong Communication & Organizational Skills

Detail-oriented and highly organized professional with experience in administrative support and customer service, seeking a Listing Coordinator position. Skilled in managing property listings, coordinating with agents and clients, and ensuring accuracy across MLS platforms and documentation.

Proficient in handling multiple tasks in fast-paced environments, with strong communication skills and a keen eye for detail. Experienced in maintaining data accuracy, scheduling, and supporting real estate transactions from listing to closing.

A proactive and reliable team player with a positive attitude, committed to delivering high-quality work and contributing to the success of the team. Eager to grow within the real estate industry and continuously improve processes for efficiency and client satisfaction.

I have been working as an Admin Staff for 15 years. I have been handling RSVP, Roster, Write-in and Evaluations of the doctors/speakers. Year 2018 I became Senior Project Support Coordinator processing doctors/speakers' invoices reimbursement. Assisting my manager to handle our team and our clients. Year-----------I worked as a Virtual Assitant for a private client
APPLICATION USED:
Salesforce - AHM/IQVIA - Processing data entry and invoices of doctors/speakers;
Centris - AHM/IQVIA - Data collection, where we put real time notes or updates that we've processed, planners' collaboration;
True People Search, D7 Research, Heartbeat.ai, -----------, Slack, HubSpot
Google sheets - AHM/IQVIA - in processing evaluation of the doctors/speakers
Outlook - what we used in receiving and sending emails to our clients.
TEAMS - used for chatting our clients
13 years back office support
13 years data entry
9 years processing invoice and outbound calls
5 years team lead role

Detail-oriented and highly analytical Process Control and Operations Specialist with over 12 years of proven success in automotive workflow optimization, warranty management, and resource synchronization. Recognized for a strict adherence to corporate policy compliance, meticulous document tracking, and a natural aptitude for mechanical and electronic equipment troubleshooting. A dedicated and honest worker who thrives on continuous learning and takes immense pride in delivering precision, driving operational efficiency, and maintaining seamless team alignment.

Utility Activation Specialist/ Property Management Associate/ Freight and Logistics VA

Have a wide skillset both in Field and Office. 1-year experience as Logistics Coordinator and 9 months experience as Drayage Dispatcher. Have National Certificate Level 2 in Electrical Installation and Maintenance. I also have proven knowledge in Computer Hardware i.e Building or Troubleshooting. On top of the technical skills that I have, I also write blogs and articles as a hobby.

I am computer literate and have knowledge of excel. I am also proficient in using the English language as a medium of communication.

MASTEC Communications Group (March 2024 – Present)
Project Coordinator
• Communicate with Site Acquisition Specialists and Project Managers to
resolve issues with OOM’s and provide project updates
• Create and track purchase orders and submittals and compile project close-
out manuals.
• Request information from PM’s and SAS’s to verify that projects are correct
and updated
• Generate lists of missing PO’s and receiving action items
• Monitor budget, and report on PO and receiving in relationship to the budget
and to ensure PO’s and receiving correctly reflect site acquisition work
• Research any projects, new or old, when asked by PM’s for specific reasons
• Process information in Swiftrac Norad 3.0, Norad 4.0 NSite and/or Oracle
• Upload permits and other documents in Filetrac needed for the closeout
process
• Maintain and update the company database
• Provide timely purchase order and closeout status updates to the Project
Managers
IENG Infrastructure Phils., Inc.| (November 2022 – May 2023)
Site Acquisition Supervisor (FTK Globe Project)
• Serves as primary Site Acquisition Specialist for particular site project including
leasing, permitting, and land use processing
• Responsible for site acquisition activities from initial search ring site hunting
of candidate and negotiation of MOC to gathering initial supporting
necessary documents prior to SLA (Final Contract)
• Provides candidate-specific recommendations for leasing and land use viability
• Prepares candidate information reports related to leasing, permitting, and land
use viability
• Provides TSSR and coordination with the lot owner prior to SBT and SKOM
• Serves as primary Site Acquisition Specialist for the Public Hearing prior in
securing Barangay Permit
• Site Acquisition Specialist's role also includes to locating appropriate
properties, negotiating transactions, and perform zoning/permitting activities
in multiple jurisdictions
• Site Acquisition also includes to negotiate with the Building Officials and
Office of the Mayor prior to the permitting activities Precon and
Postcon Permit
Ericsson Philippines, Inc. / LSERV Corp. | (March 2019 – November 2022)
Site Acquisition Specialist (FTK Reloc/ AC Power Uprade Project)
• Serves as primary Site Acquisition Specialist for particular site project including
leasing, permitting, and land use processing
• Responsible for site acquisition activities from initial search ring release and
prepares colocation applications and manages the process through Notice to
Proceed (NTP)
• Provides candidate-specific recommendations for leasing and land use viability
• Prepares candidate information reports related to leasing, permitting, and land
use viability
• Attends field site visits for candidate and engineering viability
• Reviews title reports for ownership, encumbrances, easements and provides
recommendation for lease viability
• Maintain a high degree of customer service and integrity when dealing with
clients
• Responsible in monitoring progress of the application and facilitate jurisdictional
requests for additional information as a result of the application review process
• Responsible for validating the projected area if the Property has clean Title.
• Responsible in applying to LGU and local barangays for Brgy. Permits (EP, CFEI, Brgy.
Clearance)
• Responsible in negotiating with LGU, Barangay and Meralco/Coop offices prior to AC
Power Upgrade (Transformer Upgrade/ New Connection)
• Responsible in negotiating Right of way issues for the AC Power Upgrade (Private and
Barangay Property)
• Other work scope / responsibilities same as previous job
Huawei Technologies (Phils.), Inc. | (December 2017 – March 2019)
SAQ Team Lead /Site Acquisition Engineer
• Troubleshooting on-site and negotiating with the lessors.
• Responsible in applying LGU and property documents
• Responsible in negotiating and communicating with Cooperative offices and Meralco for
AC Power Upgrade
• Preparation of regular weekly accomplishment reports
• Representative in attending weekly meeting with the client
• Other work scope / responsibilities same as previous job.
Nokia Siemens Network | (Feb 2016 – October 2017)
Site Acquisition Coordinator
• Monitoring & Evaluating of activities & Performance of the Authorized Service Provider and
assures that contract are being followed.
• Assistance in find ways and solutions to problems encountered by the Service Provider
during Site Acquisition.
• Assures that the agreed implementation schedules and guidelines are followed and
enforced.
• Maintaining good working relationship with the Client’s representatives and all Discipline
involved in the project.
• Maintenance of proper records related to Site Acquisition Documentation and that
handover of documents is done on time and complete.
• Managing project activities and assures that all disciplines directly involved in the project
are in phase with the Project goals and objectives.
• Coordination with the Service Provider and other disciplines that inter phase with site
acquisition.
• Managing progress meetings as required weekly together with the client & Service
Provider.
• Preparation of regular weekly/monthly progress report.
• Creating, maintaining, updating and producing various reports, as required by the Project
Manager.
• Monitoring of activities of the Service Provider and assures that contract are being followed.

I am an operations professional with 10+ years of experience helping businesses run more smoothly behind the scenes. I specialize in building and managing workflow systems, tracking data in Google Sheets and Excel, creating SOPs and documentation, coordinating projects from start to finish, and setting up email automation — all remotely and independently.
I have worked across translation and localization, healthcare, and BPO industries, and I currently support a digital products business managing operational workflows, Brevo email campaigns, and project coordination. I am detail-oriented, highly organized, and a fast learner with new tools and platforms. I take ownership of my work and show up consistently — which is why I have been recognized multiple times as Employee of the Month throughout my career.
If you need someone who can build the systems your business runs on — not just follow instructions — I am the right fit.

Accomplished construction and operations leader with 4+ years of experience as a Project Engineer, Field Engineer, QC Engineer and Document Controller enhancing efficiency and documentation precision. Successfully led projects to on-time completion by adhering to timelines and ensuring safety standards. Proven ability to coordinate multidisciplinary teams to achieve operational excellence. Skilled in utilizing field knowledge and project management methodologies for optimal project delivery.