Healthcare Virtual Assistant with expertise in Referral Intake, Patient Scheduling, Care Coordination, Insurance Verification, Medical Documentation, and Administrative Support
Are you a healthcare provider or agency looking for reliable administrative support? I’m a HIPAA-certified Medical Virtual Assistant with over 6 years of experience in patient intake, care coordination, EMR documentation, insurance claims, and virtual healthcare operations.
Here’s how I can support your practice remotely:
Patient Intake & Coordination
* Verify referrals, patient demographics, and PCP details
* Complete admission checklists and enter data into EMRs
* Handoff to clinical teams for timely scheduling
* Create and upload patient charts and welcome packets
Appointment Scheduling & Visit Staffing
* Manage calendars, book appointments, and staff home health visits
* Coordinate with case managers, caregivers, and field clinicians
* Handle caregiver scheduling, visit verification, and follow-ups
EMR & EHR Management
* Proficient in Homecare Homebase, Citrix, DME4DME, and other EMR platforms
* Maintain accurate, up-to-date electronic health records
* Perform chart audits, manage orders, and ensure documentation compliance
Insurance & Claims Support
* Conduct benefit verification and resolve claim denials
* Input and update insurance details
* Request and review medical records to support medical necessity
* Explain EOB breakdowns (deductibles, copay, write-offs, etc.) to providers
Communication & Customer Service
* Professionally handle inbound/outbound calls and messages
* Serve as a liaison between patients, caregivers, and providers
* Maintain courteous, compassionate, and timely communication
Technical Skills & Tools
* EMR/EHR Systems: Homecare Homebase, Citrix, DME4DM
* Microsoft Office, Google Workspace
* Medical Terminology | HIPAA Compliance
* Remote Work Platforms (Zoom, Ms Teams, etc.)
Certifications
* HIPAA Privacy & Security Training – 2024
* HIPAA Privacy & Security Training – 2025