Results-driven operations and customer experience professional with 7+ years of experience across renewable energy, financial services, and telecommunications accounts. Demonstrated expertise in project scheduling, team leadership, escalation management, and SLA-driven performance. Recognized for career growth through internal promotions, process optimization, and delivering high customer satisfaction in fast-paced environments.

Customer Operations and Team Leadership professional with 7 years of experience in customer service, sales, payment processing, and operations across U.S. and U.K. accounts. Proven track record of progressing into a supervisory role, leading a team of nine across outbound sales, customer support, chat, and email channels. Experienced in performance coaching, KPI management, reporting, customer issue resolution, and process improvement. Recognized for strong communication skills, leadership, and the ability to build high-performing teams. Seeking a fully remote role in Customer Success, Operations, Customer Support Leadership, Executive Assistance, or Account Management.

A results-driven Team Lead responsible for overseeing the daily operations of a technical and sales support team within the telecommunications sector. Focuses on driving performance, ensuring exceptional customer experience, and aligning team activities with organizational and client objectives. A Team Lead fosters a high-performing environment through coaching, performance management, and strategic guidance.
A creative Social Media Manager with formal training in social media management and a skill set in graphic design, video editing, and copywriting.

Hi! I’m Joya, a Customer Support and Administrative Professional with almost 9 years of experience in corporate operations and support. I now specialize in helping US-based businesses streamline their operations and provide excellent customer experiences.

Here’s what I bring:

Customer Service & Technical Support: Handling inbound emails, live chat, and customer inquiries efficiently while maintaining empathy and accuracy.

Lead Generation & Follow-Up: Qualifying leads, booking appointments, and managing CRM pipelines.

Administrative & Operations Support: Data entry, scheduling, organizing digital records, and ensuring timely completion of tasks.

Process Improvement: Streamlining workflows to save time and reduce errors.

High-Volume Management: Maintaining quality and speed during busy periods, promotions, or service spikes.

I am reliable, proactive, and detail-oriented, and I focus on getting things done efficiently while keeping clients and customers happy. I’m comfortable working with US clients and time zones, and I communicate clearly in English.

If you need a VA who can handle your support, admin, and operations tasks without oversight, let’s connect!

I am a results-driven Customer Support and Operations professional with more than 20 years of experience leading teams, improving processes, and delivering exceptional customer experiences.
My background includes customer service management, quality assurance, executive assistance, team leadership, training, performance coaching, SOP development, reporting, and process improvement. I have successfully managed remote teams, conducted quality evaluations, tracked KPIs, and implemented operational improvements that increased efficiency and customer satisfaction.

I am experienced in email, chat, and phone support, CRM management, calendar and inbox management, project coordination, reporting, and cross-functional collaboration. My technical skills include Google Workspace, Microsoft Office, Zoho, Shopify, Xero, Pipedrive, Smartsheet, Trello, Asana, Slack, and various customer support platforms.

I am proactive, detail-oriented, highly organized, and committed to delivering excellent results. Whether supporting executives, managing customer operations, or leading teams, I bring professionalism, accountability, and a strong focus on continuous improvement.

I am currently seeking long-term opportunities in Operations Management, Customer Support Leadership, Executive Assistance, Quality Assurance, or Team Management.

I help brands scale profitably across Amazon and other e-commerce platforms by leading the full growth and operations engine—from conversion-focused listings and account management to supply chain coordination, operational systems, and team execution.

Since 2018, I’ve worked hands-on in the Amazon FBA ecosystem, managing end-to-end operations including product research, listing optimization, e-commerce graphic design (product images, infographics, A+ Content), inventory planning, supplier coordination, and global logistics. I hold a Bachelor of Science in Electronics and Computer Technology (Embedded Systems) from Mindanao State University – Iligan Institute of Technology, graduating Cum Laude and receiving the Best Thesis Award.

Over the years, I’ve progressed into a leadership role, working closely with business owners to support strategy, streamline operations, and scale multiple brands across Amazon, Shopify, Walmart, and eBay.

Today, my experience includes:

• End-to-end e-commerce operations management across Amazon and multi-channel platforms
• Amazon account management, account health, compliance, and operational support
• Listing optimization, SEO, keyword strategy, and conversion-focused content
• E-commerce graphic design including product images, infographics, A+ Content, catalogs, and brand assets
• Supply chain operations including sourcing, supplier coordination, POs, inventory planning, and China-to-FBA logistics
• Customer experience operations including returns, refunds, and issue resolution
• Team leadership, workflow systems, SOP development, and project management
• Sales, conversion, and profitability analysis to support operational decision-making

I’ve also contributed to expanding operations beyond Amazon by helping launch and manage Shopify stores, supporting brand growth and multi-channel expansion.

My strength lies in combining operational execution, conversion-focused design, and scalable systems to help e-commerce brands grow efficiently and sustainably.

I’m currently open to opportunities where I can lead end-to-end e-commerce operations or contribute in specialized areas such as listings, account management, operations, and supply chain coordination.

I support growing businesses by strengthening operations, building capable teams, and keeping daily workflows running smoothly. I take a structured, people-centered approach to work — ensuring processes are clear, teams are aligned, and results are consistent.
My experience spans sales, customer support (voice, email, live chat, and SMS), leadership, operations, training and development, recruitment, and general administrative support, with exposure to e-commerce environments. I work best in roles where I can coordinate people, improve systems, and serve as a reliable point of contact between leadership, clients, and teams.

I am skilled in:

Sales (inbound & outbound) and lead conversion
Customer support and customer experience management
Operations coordination and process improvement
Team leadership and performance support
Training design and onboarding
Recruitment coordination and hiring support
E-commerce administration and order support<8efe80624d780eba0c6493ec45140364>Email, live chat, and calendar management
Data entry, documentation, and reporting
Client and internal communication

If you need someone dependable, organized, and proactive who can drive results, deliver excellent customer experiences, and contribute to team and process growth, I would love to help your business succeed.

Results-driven and highly organized professional with strong experience in leadership, project
management, and business operations within academic and organizational settings. Proven track record of
leading teams to international and national recognition, managing programs and large-scale events, and
overseeing financial operations of a campus-based enterprise with assets nearing ?1,000,000. Skilled in
strategic planning, team leadership, and operational execution, with a strong commitment to performance
excellence and organizational growth. Seeking to leverage management and leadership expertise in a
dynamic and results-oriented environment.

Hi! I’m Rea, a detail-oriented Virtual Assistant with 17+ years of experience in operations, customer support, and team management—now specializing in property management and short-term rental support.

I have hands-on experience supporting Airbnb and short-term rental operations, working closely with property owners/clients to ensure smooth day-to-day operations. My role focuses on coordinating requests, managing inquiries, and supporting backend processes to keep everything running efficiently.

Here’s how I can support your business:
• Supporting the property owner by handling guest requests and resolving issues based on communicated needs and instructions
• Assisting with booking inquiries, property details, and reservation coordination
• Liaising with housekeeping and maintenance teams to ensure unit readiness
• Managing inventory of supplies and ensuring timely replenishment of stocks when needed
• Handling concerns, endorsements, and follow-ups through the proper coordination channels
• Email and calendar management
• Data entry, reporting, and documentation
• CRM tools (Salesforce, Google Workspace, Slack, MS Teams)

In my previous roles as an Operations Supervisor, I managed teams, handled escalations, monitored performance, and ensured high-quality customer service in fast-paced environments. This experience allows me to stay organized, communicate effectively with stakeholders, and manage multiple priorities with ease.

I’m reliable, proactive, and committed to helping property owners save time, stay organized, and maintain smooth operations behind the scenes.

Let’s work together to support and grow your property business!

Results-driven Credit Dispute Specialist and Virtual Assistant with hands-on experience in U.S. credit repair, dispute processing, and account management. Proficient in DisputeFox, credit report analysis, CFPB complaint filing, FTC identity theft reporting, and FCRA compliance. Skilled at reviewing credit reports, preparing dispute letters, maintaining accurate client records, and providing excellent customer support. Detail-oriented, organized, and dependable, with the ability to work independently in a remote environment while meeting deadlines and delivering high-quality results. Committed to helping clients improve their credit profiles through accurate, compliant, and efficient dispute resolution.

In my current role as Senior Training Lead at Wipro BPO, I design and execute training strategies across multiple workflows, partner with stakeholders to align delivery with KPIs, and lead a team of trainers and assistant managers to elevate performance. My career has consistently focused on process optimization, workforce readiness, and team development, all of which directly translate into strong administrative and operational support.

A customer oriented individual with excellent communication and data
entry skills. Exceptional customer service delivery and team
management with years experience. I'm a team player with strong
work ethic and a positive attitude.

Results-driven customer service and operations professional with years of experience in the BPO industry specializing in customer support, team leadership, operations coordination, escalation management, and administrative support. Experienced in handling international accounts across the US and Canada in fast-paced environments. Strong background in communication, organization, reporting, workflow management, and customer relationship handling. Highly adaptable, detail-oriented, and skilled in managing multiple responsibilities while maintaining high standards of service, efficiency, and professionalism.

E-COMMERCE OPERATIONS | CUSTOMER SUPPORT | CHARGEBACK & DISPUTE MANAGEMENT | INFLUENCER MARKETING | TEAM LEADERSHIP | 20+ YEARS OF EXPERIENCE

With over 20 years of customer service experience and 14+ years working remotely, I help e-commerce businesses deliver exceptional customer experiences while improving the systems behind the scenes.

I've worked with startups, fast-growing brands, and established companies across the US, UK, Canada, Australia, Europe, and Asia. My experience spans health and wellness, beauty, skincare, fashion, pet products, crowdfunding, SaaS, and digital education.

BRANDS I'VE SUPPORTED
Some of the brands and companies I've supported include BANISH, TRIANGL, Pepper + Vetiver, Health with Bec, Danette May, Healing Gourmet, Andrew Raposo, Kurly Klips, Vitacore Industries, PURRPOD, Goalcast, Skillshare, Indiegogo, Upwork, PayPal, Bank of America, AOL, Vonage, B&B Tobacco, Home Craftology, Hunnyboots, MrFluffyFriends, and many other Shopify-based businesses.

WHAT I CAN HELP YOU WITH
• Customer support via email, chat, phone, and social media
• Shopify order management, refunds, returns, exchanges, cancellations, and fulfillment support
• Chargeback and dispute management (PayPal, credit card, and payment gateways)
• Subscription management using Recharge, Loop, KaChing, and Checkout Champ
• Community moderation across Facebook, Instagram, TikTok, YouTube, Kickstarter, Indiegogo, BackerKit, SOCL, Byte, and online forums
• Operations management, SOP creation, workflow documentation, KPI tracking, and reporting
• Team leadership, hiring, onboarding, coaching, QA, and performance management
• Influencer outreach, CRM management, and executive virtual assistance

PLATFORMS & TOOLS
Shopify, Amazon Seller Central, Zendesk, Gorgias, Freshdesk, Help Scout, Reamaze, Intercom, HubSpot, Klaviyo, PayPal, ClickBank, Fishbowl, Shipwire, Refersion, Recharge, Loop, KaChing, Checkout Champ, Trello, Asana, ClickUp, Notion, Slack, Google Workspace, Microsoft Office, Google Sheets, Google Docs, and many more.

WHY CLIENTS ENJOY WORKING WITH ME
• I communicate professionally and treat every customer with empathy and respect.
• I take ownership and solve problems instead of waiting for instructions.
• I create organized systems that help businesses scale.
• I enjoy training teams and improving customer support operations.
• I have a reliable home office with backup internet, backup power, and backup equipment.
• I adapt quickly to new tools and processes and enjoy learning.

Whether you need an experienced Customer Support Specialist, Operations Manager, Team Leader, Executive Virtual Assistant, or E-commerce Operations Specialist, I bring the experience, reliability, and initiative to help your business grow while providing an outstanding customer experience.

I believe in treating every business as if it were my own, and I look forward to becoming a long-ter-----------mber of your team.

I am a Customer Support and Operations Specialist with over 4 years of experience in customer service, quality assurance, and team supervision. I have worked with international clients and remote teams, supporting both high-volume service accounts and healthcare operations.

I have managed teams of 15+ agents, conducted performance coaching, handled escalations, and improved quality performance through structured audits and process improvements. I understand KPIs, customer satisfaction metrics, and operational workflows.

Currently, I support a Canada-based pharmacy remotely, assisting with order processing, prescription coordination, shipment monitoring, and patient communication. This role requires accuracy, confidentiality, and strong attention to detail.

Here’s what I can help you with:

• Customer support (email, chat, phone)
• Team supervision and coaching
• Quality assurance and performance monitoring
• Escalation handling
• Order processing and operations coordination
• CRM and ticket management
• Process improvement and reporting

I am detail-oriented, reliable, and comfortable working independently. I adapt quickly to new systems and take ownership of my responsibilities. I am looking for a long-term opportunity where I can contribute to operational growth and provide consistent, high-quality support.

I am available full-time and open to working in different time zones.