Susana

RECORDS RETRIEVAL SPECIALIST I Medical Receptionist I Outreach Specialist I Virt

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Overview

Looking for full-time work (8 hours/day)

at $5.91/hour ($1,120.00/month)

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJR IN MARKETING MANAGEMENT

Last Active

June 11th, 2026 (5 days ago)

Member Since

August 16th, 2022

Profile Description

Well-rounded professional with 5 years combined experience in medical records retrieval, and debt collections, supporting healthcare and insurance projects across multiple U.S. states in both remote and onsite environments. Skilled in handling inbound and outbound call, email correspondence, medical records retrieval, and provider outreach while maintaining accuracy, confidentiality, and HIPAA compliance.

Managing medical records request, provider follow-ups, insurance documentation, and accounts receivable processes. Skilled in obtaining and processing medical records from healthcare providers, ensuring compliance with HIPA regulations, and maintaining accurate documentation.

Experienced in handling collections activities, resolving billing discrepancies, negotiating payment arrangements, and improving recovery rates while maintaining positive client and provider relationships. Strong organizational, communication, and prob-solving skills with a proven ability to manage high-volume workloads, meet deadlines, and deliver exceptional service in fast-paced healthcare and revenue cycle environments.

A dependable and values-driven professional who upholds honesty, transparency, and integrity
in every aspect work. Seeking opportunities to become a valuable asset to a growth-oriented company develop my skills, and treat the business with the same level of dedication and care as my own.

Top Skills

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Supporting medical insurance and healthcare related operations, specializing in medical records retrieval, provider outreach, prior authorization support, insurance verification, and claims-related communication. My responsibilities included coordinating with insurance companies, medical providers, and healthcare facilities to obtain records, verify coverage, follow up on request, and ensure timely processing of documentation. I am experienced in handling inbound and outbound calls, email correspondence, CRM updates, and maintaining accurate records while adhering to HIPAA compliance and confidentiality standards. I have worked closely with U.S. based insurance providers and healthcare organizations, ensuring efficient communication, problem resolution, and high-quality customer service. My strong attention to detail, organizational skills, and ability to manage multiple tasks have helped streamline workflows and support positive client outcomes.