I provide high-level administrative support and customer experience management for businesses looking to scale. I specialize in managing customer inquiries via chat, email, and phone, while also overseeing calendar scheduling and inbox organization to ensure daily operations run smoothly.

Technical Proficiency
I am fully proficient in the tools necessary to manage modern business workflows, I can easily adapt to new tools. My toolkit includes:

AI Tools: ChatGPT, Grammarly, Canva AI, Gemini and Copilot
Productivity: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft 365
Communication: Zoom, Google Meet, Slack, -----------, Microsoft Teams, Gmail and Outlook
Customer Relationship Management: Salesforce and Zendesk
Project Management: Notion, Trello, Asana and ClickUp
Design/Social Media: Canva, CapCut, Meta Business Suite, Later

Proven Experience
My professional background is rooted in dedicated customer service. I have completed intensive virtual assistant training where I managed real-life clients and successfully executed administrative tasks. This experience allows me to transition into your business with a clear understanding of how to handle complex tickets and maintain an organized schedule.

Availability and Commitment
I am available for Full------------Time work. I offer a flexible schedule and can align my working hours with your specific timezone. I am seeking a long-term role where I can become a cornerstone of your team. My goal is to provide stability and grow alongside your company over the coming years.

Professional Standards
I take pride in my reliability and proactive communication. I approach every task with a focus on accuracy and efficiency, ensuring that your customers are satisfied and your administrative needs are met without constant supervision.

REMOTE WORK READINESS
Internet:
Primary: PLDT Fiber up to 200 Mbps
Backup: Dito Home Wi-Fi up to 100 Mbps unli data
Power Backup: Prolink 650VA | 390W UPS Power Backup With AVR for Computer
Equipment: Personal desktop (12th Gen Intel(R) Core (TM) i-----------T (2.00 GHz))
(16gb RAM) | Noise-cancelling headset (Jabra) | HD webcam | Dual Monitor |
Windows 11 Pro
Availability: Flexible schedule | Available for US/UK/AU or any other time zones|
Open to graveyard shift or any

I'm a graduate of Business Management Major in Hotel & Restaurant Management, I've been in call center industry for more than 5 years. My specializations are customer service, Sales Specialist, Technical support, and telemarketing. I know how to use Microsoft Office, Google Docs, Dropbox, Sky drive, etc. I am an Enthusiastic type of person and can work under pressure, My goal is to provide Above Excellent Results in my Job, and most Specially Honesty and Integrity are what I'm holding to have a long term relationship with my employer.

Hi, I’m Desiree, and I bring a strong background in customer service, technical support, healthcare support, sales, and communications.

Over the past few years, I’ve worked in fast-paced roles across healthcare, retail, and telecommunications, where I handled customer inquiries, resolved technical issues, conducted outbound sales calls, and consistently delivered excellent service. My experience includes account management, device troubleshooting, order processing, appointment scheduling, and using CRM tools to document and track customer interactions.

In addition to customer support, I worked as a Regional Communications Associate, where I managed outreach campaigns, coordinated virtual events, built partnerships with educational institutions, and handled social media content scheduling and engagement on platforms like Instagram and Facebook.

Core Skills

Customer Service & Customer Support

Technical Support & Troubleshooting

Healthcare Customer Service

Outbound Calling & Cold Calling

Sales & Upselling

Lead Generation

Virtual Assistance

Email and Chat Support

Appointment Scheduling

Calendar Management

Data Entry

CRM Management

Social Media Management

Content Scheduling

Partnership Outreach

Event Coordination

Internet Research

Administrative Support


Tools & Platforms

Google Workspace

Microsoft Office

Microsoft Excel

Microsoft Teams

Salesforce

Zendesk


What I bring to the table is reliability, attention to detail, and the ability to manage both customer-facing and administrative tasks efficiently. I focus on delivering accurate work, resolving issues quickly, and contributing to results that help businesses grow.

Looking for an all-rounder with day-to day task? Look no further. I am a dedicated customer service professional with a strong background in communication, problem-solving, and relationship management. With 6 years of experience in the BPO industry as Customer Service Representative II.

•Skilled in active listening and empathy, I excel at building trust with clients while resolving issues efficiently.
•Order tracking/fulfillment.
•Data researcher.

Having completed these tasks in the past years, I became efficient in using the following tools/applications/platforms.

•Jira Website
•Service Now
• MS Office Suite
•Grammarly
•Google Chrome, Mozilla Firefox, MS Edge
•Outlook
•MS Teams
•Zoom
•Live chat

With that my skills are highly relevant to the position that you're looking for, so let's keep in touch.

I’m a reliable and experienced Customer Support Specialist with over 7 years of experience helping eCommerce and service-based businesses deliver excellent customer experiences.

I specialize in:
• Email & chat support (Gorgias, CRM tools)
• Shopify order management, returns, and fulfillment coordination
• Handling high-volume inboxes with fast, accurate responses
• Back-office support (data entry, order processing, fraud checks)
• Technical support and troubleshooting

I’ve worked with international brands and understand the importance of professionalism, tone, and customer satisfaction. I’m also experienced in handling escalations, improving workflows, and creating macros/FAQs to save time.

I’m detail-oriented, easy to work with, and can quickly adapt to your tools and processes. Whether you need someone to manage your inbox, support your customers, or assist with admin tasks—I can help keep your operations running smoothly.

Let’s work together to improve your customer experience and grow your business.

My career has evolved across e-commerce, real estate, and insurance. Each role strengthened my ability to manage complex client interactions while delivering measurable results.

I began in e-commerce customer support, managing high-volume tickets and resolving a wide range of order and subscription concerns with speed and accuracy. My performance led to a promotion as Community Moderator, where I safeguarded brand reputation by maintaining a positive, respectful environment and guiding customer discussions constructively.

Transitioning into real estate operations, I managed tenant-related concerns, prioritized urgent maintenance requests, and coordinated closely with property managers and technicians. I specialized in move-in and move-out processes, ensuring compliance, accurate documentation, and seamless resident transitions.

In the auto insurance industry, I apply consultative selling techniques to qualify prospects and recommend affordable coverage solutions tailored to each client’s needs. I navigate objections confidently, analyze risk factors, and position policies that align protection with budget considerations.

Throughout my career, I have built a reputation for adaptability, accountability, and delivering a premium client experience. Whether resolving service concerns, coordinating operations, or guiding customers toward informed financial decisions.

“Providing great customer service is more than answering questions — it’s about making every customer feel valued and supported.”

I’m someone who genuinely enjoys helping people and creating positive customer experiences. I worked as a Customer Service Representative at Sutherland under the DIRECTV account, where I handled billing concerns, technical issues, and customer inquiries through phone support in a fast-paced environment.

That experience helped me improve my communication, problem-solving, patience, and multitasking skills while staying professional and empathetic with customers. I also gained hands-on experience using tools like Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, and Notion to manage tasks and customer interactions efficiently.

I’m a fast learner, detail-oriented, and always open to learning new things that can help me grow professionally. Right now, I’m looking for opportunities where I can use my customer service experience to support businesses, help customers, and continue building meaningful connections with clients.

I help businesses deliver fast, friendly, and professional customer support that keeps customers coming back.

With experience in email, chat, and phone support, I handle inquiries, complaints, and order issues efficiently while maintaining a positive customer experience.

Running a business is already demanding, and handling customer concerns, scheduling, emails, and admin work on top of everything else can quickly become overwhelming. That’s where I can help.

I have over 2 years of experience in customer support and administrative coordination, where I handle customer inquiries through phone, email, and chat. My daily work includes scheduling appointments, managing follow-ups, updating records, coordinating, and making sure operations run smoothly behind the scenes.

I’m someone who enjoys keeping things organized and making sure nothing falls through the cracks. I’m detail-oriented, reliable, and comfortable managing multiple tasks in a fast-paced environment.

Here’s how I can support your business:

• Customer Support – Handling customer inquiries in a friendly, professional, and timely manner
• Email & Inbox Management – Organizing emails, responding to messages, and keeping communication clear
• Scheduling & Coordination – Managing appointments, follow-ups, and calendars efficiently
• Administrative Support – Data entry, documentation, tracking information, and maintaining organized records
• Order & Task Management – Monitoring tasks and making sure everything stays on schedule

I also continue learning tools like Shopify and GoHighLevel to expand my skills in e-commerce and operations support.

My goal is to help make your day-to-day workload lighter so you can focus more on growing your business while knowing the operational side is being handled properly.

Specialist VA | Medical Lab Scientist (MLS) | Clinical-Grade Operations & Workflow Expert

Stop Administrative Chaos with Clinical-Grade Precision!

You didn’t build your business to be a full-time admin; you built it to lead. I am a Clinical Laboratory Scientist (CLS/MLS) turned Specialized Virtual Assistant, and I bring a zero-tolerance-for-error mindset to your operations.

In the lab, a 1% error can be fatal. In your business—whether you are a Healthcare Provider, a fast-paced Startup, or a Non-Medical Business. I apply that same clinical focus to ensure your workflows never fail.

What I Solve for You:

1.) Industry Agility: Whether you're managing a clinic or a creative agency, I adapt instantly. I am a fast learner who masters new industries and proprietary tools with scientific speed.

2.) Healthcare Tech & CRM Mastery: Highly proficient in EMR/EHR platforms, HIPAA-compliant workflows, and complex CRMs. I ensure your data is organized and secure.

3.) Inbox & CRM Detox: I resolve email overload and "messy" systems, ensuring no lead, client, or patient follow-up ever falls through the cracks.

4.) Workflow Optimization: I identify bottlenecks and implement faster, cleaner processes using Google Workspace, Microsoft 365, and specialized automation tools.

5.) Clinical-Level Documentation: 5+ years of high-compliance experience applied to your reports, records, and business data.

6.) Rapid Impact: I am a self-starter who requires minimal supervision. Hire me today, and see measurable results in your workflow within 24 hours.

Ready to streamline? Send me a message and let’s get your business running at peak efficiency!

ABOUT ME

I am a highly results-driven Virtual Assistant and Business Support Specialist with nearly 6 years of combined experience across BPO, sales, customer service, healthcare support, insurance operations, and executive virtual assistance. I help international clients and business owners streamline operations, generate qualified leads, manage customer relationships, and improve overall business efficiency through strong communication, organization, and execution.

I specialize in supporting fast-paced teams and entrepreneurs who need a reliable, proactive, and detail-oriented assistant who can handle both administrative and revenue-generating tasks with minimal supervision.

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WHAT I CAN DO FOR YOU (CORE SERVICES)

- Executive Virtual Assistance and Business Operations Support
- Lead Generation, Cold Calling, and Appointment Setting
- Sales Development and Client Outreach (B2B/B2C)
- CRM Management (Salesforce, HubSpot, LinkedIn Sales Navigator)
- Email Management, Inbox Organization, and Calendar Coordination
- Customer Service and Client Relationship Management
- Medical Records Processing and Insurance Support (Medicare experience)
- Data Entry, Research, and Workflow Support
- Technical and Customer Support (Chat, Email, Voice)
- Administrative Support for Founders, CEOs, and Teams

CORE SKILLS & STRENGTHS

- Strong English communication (written and verbal)
- Sales-driven mindset with negotiation and persuasion skills
- Highly organized with excellent time management
- Detail-oriented with strong accuracy in data handling
- Problem-solving and critical thinking under pressure
- Ability to multitask in fast-paced, high-volume environments
- Proactive, independent, and results-focused work style
- Strong client-facing communication and professionalism
- Fast learner with high adaptability to tools and systems
- Bulletproof reliability under pressure

TOOLS & PLATFORMS I USE

- Salesforce CRM
- HubSpot CRM
- Zendesk (Ticketing and Customer Support)
- RingCentral (Calls and Business Communication)
- LinkedIn Sales Navigator
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace (Gmail, Sheets, Docs, Calendar)
- Zoom, Skype, Google Meet
- Outlook and Gmail management systems
- Calendly (Scheduling and booking)
- Canva (Basic design and content support)
- Adobe Acrobat (PDF editing, forms, and document management)
- Slack and other team collaboration tools

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PROFESSIONAL EXPERIENCE

- Virtual Assistant | Lead Generation Specialist | Medical Records Specialist
Outsource Access (2023–2025)

Managed executive calendars, inboxes, and daily scheduling for international clients
Conducted outbound lead generation and appointment setting campaigns
Verified and handled medical records and billing documentation with accuracy
Coordinated with U.S.-based clients and healthcare facilities
Supported workflow efficiency through CRM updates and data management

- Sales Representative | Medicare and Insurance Support Specialist
Medicare Nationwide (2025–2026)

Handled Medicare enrollments, applications, and policy processing
Provided client education on insurance plans and coverage options
Managed high-volume inbound and outbound calls and follow-ups
Coordinated with insurance carriers for approvals and documentation
Maintained accurate records and compliance requirements

- Technical Support and Customer Service Representative
Concentrix (2020–2022)

Delivered technical troubleshooting and customer assistance
Resolved product and service issues across multiple communication channels
Ensured high customer satisfaction and resolution efficiency
Managed customer concerns with professionalism and empathy

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EDUCATION

Bachelor of Secondary Education – Major in Technology and Livelihood Education
University of Science and Technology of Southern Philippines

Master of Arts in Home Economics (Ongoing)
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I am committed to delivering reliable, high-quality, and results-driven support that helps businesses operate more efficiently and grow sustainably. I bring strong ownership, attention to detail, and a proactive mindset to every task I handle.

If you are looking for a dependable Virtual Assistant who can support your operations, improve workflows, and contribute to business growth, I am ready to help.

Looking forward to working with you.

I help remote business owners and customer success teams optimize operations, improve customer retention, and maximize customer satisfaction (CSAT). Armed with a strong background in customer service across email, chat, and phone channels, I excel at managing high-volume customer communications, resolving billing or delivery incidents, and handling complex de-escalations.

My technical background allows me to deliver Tier III technical support, where I run diagnostics, troubleshoot connectivity issues, and manage account provisioning to ensure service continuity and lower customer churn. Additionally, I bring valuable experience in sales development, cold calling, and utilizing CRM systems to manage sales pipelines and administrative tasks.

If you're looking for a versatile Virtual Assistant or Customer Support professional to streamline workflows and maintain excellent customer service, let's connect right here on OnlineJobs.ph!

You can also reach me directly at:

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I help businesses keep their customers satisfied, informed, and loyal. With 3 years of experience supporting U.S. customers for CVS Pharmacy, Verizon and calling leads for The Tech Academy, I bring strong communication skills, problem-solving ability, and professionalism to every interaction. I have handled billing inquiries, account updates, service concerns, and customer escalations across phone, email, and chat channels. I understand how important first-contact resolution, empathy, and clear communication are to customer retention. I work independently, follow processes carefully, and always aim to provide a smooth and positive customer experience.

If you’re looking for a dependable customer support specialist who treats your customers like their own, I’m your solution.

I am a reliable Customer Service and Operations Specialist with over 7 years of experience supporting customers and managing daily operations across airlines, telecom, solar, fitness, beauty, and short-term rental industries. I specialize in delivering professional, empathetic support through email, chat, and phone, while maintaining accuracy, documentation standards, and service-level agreements.

In my customer service roles, I have handled high-volume and escalated cases, including claims, billing disputes, technical issues, and account concerns. At Frontier Airlines, I worked as a Claims Specialist managing sensitive passenger cases that required attention to detail, compliance, and clear written communication. At Xfinity and Sunrun, I supported Tier 2 and Tier 3 escalations, resolving complex billing and technical concerns while collaborating with back-office and technical teams.

On the operations side, I have managed workflows, tracked KPIs, maintained CRM records, coordinated vendors, and supported remote teams. As an Operations Manager, I helped streamline processes, monitor performance, and ensure consistent service delivery. My experience as a Short-Term Rental Property Manager strengthened my skills in guest communication, issue resolution, vendor coordination, and day-to-day operations.

I am highly organized, adaptable, and detail-oriented, with strong documentation and multitasking skills. I?m comfortable working across multiple systems and thrive in fast-paced, remote environments where accuracy, professionalism, and customer satisfaction are critical.

If you need a dependable professional to handle customer support, escalations, claims, and operations coordination, I?m ready to help.

Core Skills

Customer Service Support
Operations Management<8efe80624d780eba0c6493ec45140364>Email, Chat & Phone Support
Claims Management
Escalation Handling
CRM Management (Zoho, Salesforce-style systems)
Case Documentation
Billing & Account Support
SLA Compliance
Process Improvement
Vendor Coordination
KPI Tracking
Remote Team Support
Multitasking & Time Management

Experience Highlights

Customer Service / Claims Specialist
Managed high-volume inquiries and escalations via email, chat, and phone
Resolved billing, service, and account-related issues with accuracy and empathy
Maintained detailed documentation and compliance with SLAs
Operations & Support Management
Supported daily operations, workflow coordination, and reporting
Tracked performance metrics and maintained CRM records
Coordinated vendors and internal teams to resolve service issues

Ideal Projects I?m a Fit For

Customer Support (Email, Chat, Phone)
Claims & Escalations Management
Operations Support & Coordination
CRM Data Management & Reporting
Customer Experience (CX) Support
Virtual Assistant ? Customer Operations

I help business owners who create content be able to manage and grow their business with my skills as a Customer Service/Admin Support.
I have experience in some encoding and can type fast, and I am also eager to learn new skills as needed.