Dedicated Medical Virtual Assistant with experience supporting U.S. healthcare operations through patient scheduling, insurance verification, intake coordination, referrals, and administrative support. Strong communication and organizational skills with proficiency in office applications, EMR systems, and data management. Known for being reliable, detail-oriented, adaptable, and committed to delivering high-quality work with professionalism and -----------munication skills, technical skills, office application skills

Highly efficient and reliable with almost 4 years of experience in Insurance Industry and with a strong
background in administrative support and sales. Experienced in customer handling, including scheduling meetings, processing insurance applications, managing medical record requirements, monitoring client details, and overseeing claims. Adaptable to different work environments and focused on achieving excellence in employee performance and client support.

I've honed my talents in customer service, technical support, and issue-solving via substantial experience aiding clients with product selection, billing inquiries, and account administration. I excel in implementing retention tactics to reduce churn and meet sales targets while increasing client pleasure and loyalty. In addition, I have developed my technical skills by addressing complex issues, accurately recording results, and efficiently managing relationships using CRM systems. My ability to multitask, keep organized, and retain a customer-focused attitude enables me to handle a variety of responsibilities effectively and professionally.

Motivated Medical Virtual Assistant with nearly a year of experience in verifying patient insurance eligibility and benefits for dental procedures. Proficient in understanding various dental plans and skilled in utilizing appointment management software to optimize schedules and enhance customer service. Strong problem-solving skills with a commitment to patient satisfaction. Seeking to join a dedicated dental team where I can leverage my skills to enhance patient experiences and contribute to exceptional care.

Services I provide:
* Patient Registration/demographics/insurance information
* Checking patient eligibility and benefits verification
* Appointment scheduling and calendar management
* Dental coding and terminology proficiency
* Providing general administrative assistance, such as managing emails, scheduling meetings, and preparing reports.
* Customer services
* Compliance with HIPAA and other regulatory requirements
* Handling inbound and outbound calls, responding to inquiries, and addressing patient concerns via phone or email.
* Track and manage patient referrals

Tools and CRM
· Zoom
·Zoho
· Eaglesoft
· Opera DDS
· EZ2000
· Google Apps
· Doctible
· Telecom Deskphone
· Communicator Dialer

Passionate about improving the quality of people's lifestyles through unsurpassed care and service. With experience in telephone customer service, including sales, tech support, and customer care.

Results-driven VA and Customer Support Specialist with 6+ years of experience in healthcare, insurance, retail, and tech support. Skilled in chat, email, telehealth support, scheduling, and issue resolution. Reliable, detail-oriented, and committed to delivering excellent service every time.

Hi, I'm Norhanna V. Macaraob. I have over 2 years of experience in customer service and healthcare insurance support, assisting patients, healthcare providers, doctors' offices, and insurance companies with eligibility and benefits verification, prior authorizations, claims inquiries, coverage verification, and insurance-related concerns. Through my experience, I have developed strong communication, problem-solving, multitasking, and administrative skills while handling a high volume of calls and ensuring accurate information is provided to clients. I am highly organized, detail-oriented, and eager to apply my healthcare support and customer service experience in a Virtual Assistant role, where I can provide reliable administrative and client support while helping businesses operate efficiently.

Hi, I’m Jeff, a Personal Lines Insurance VA with experience supporting US-based insurance agencies in servicing and quoting, working directly with agents or supporting account managers.

I handle high-volume backend insurance operations with accuracy and efficiency, ensuring nothing gets missed. I don’t just complete tasks, I take ownership of the backend and become a reliable support system so your team can stay efficient and focused on clients. This allows agents to focus on growing their book of business while I keep operations running smoothly.

I also bring over 6 years of experience in customer and technical support, which strengthens my ability to communicate clearly, handle client interactions, and perform well in fast-paced environments.

Here’s how I can support your agency:
SERVICING TASKS
• I create and issue Evidence of Insurance (EOI) accurately and on time.
• I download and send Auto ID cards, Declaration (Dec) pages, and other policy documents to requesters promptly.
• I process endorsements and policy change requests by following the agency's processes with high accuracy to ensure all details are correct before submission.
• I review endorsement downloads from carriers to check if what was processed is correct based on source documents, then update internal records following the format set by the agency to avoid discrepancies and maintain accurate records.
• I prepare ACORD 35 forms for e-signature and process policy cancellations, ensuring proper documentation and workflow compliance.
• I process real-time payments while maintaining PCI compliance and handle billing-related inquiries.
• I take inbound and make outbound calls to coordinate directly with insureds, banks, mortgage companies, carriers, and underwriters to ensure timely resolution of requests.

QUOTING TASKS
• I review expiring policies, check renewal increases, and if there is a 30% increase in the premium, I flag it to account managers to review changes in risk or coverage for possible remarketing before sending options to the insured to help identify better and more competitive options.
• I prepare preliminary information for new and existing business and export data from Applied Epic, then import it into PL Rater or enter it manually to generate accurate quote rates, ensuring complete and correct submissions.
• For HO3, I gather information using CAD, Redfin, and Zillow, and obtain details directly from customers to build reliable and accurate quotes.

Tools I Use
AMS360 · Applied Epic · DocuSign · EZLynx · Gmail · MS Teams · Outlook · PDFfiller · RingCentral · Slack · Vertafore PL Rater · Zoiper · Zoom

Thank you for your time. I look forward to the opportunity to connect.

Versatile Social Media Manager and Creative with a sharp eye for design and 120 WPM data precision. I craft scroll-stopping content and manage high-performing campaigns across Instagram, TikTok, and Facebook. Known for blending creativity with accuracy to boost engagement and streamline digital workflows.

Executive & Operations Virtual Assistant with professional experience in administrative support, executive assistance, and insurance operations within structured corporate environments, including backend operations at Chubb.

I specialize in helping business owners and teams stay organized through efficient administrative support, workflow coordination, documentation management, and operational assistance.

In my current role as an Operations Support Officer at Chubb, I handle backend insurance processes, data validation, documentation review, and workflow coordination while ensuring accuracy, confidentiality, and timely task completion in a high-volume environment.

I also have experience as an Executive Assistant, supporting executives through calendar management, email coordination, scheduling, research, and administrative support.

Here’s how I can support your business:
• Executive & Administrative Support
• Operations Coordination & Workflow Tracking
• Email & Calendar Management
• Documentation & Data Management
• Reporting & Task Monitoring
• Stakeholder Communication

I am highly organized, detail-oriented, and reliable in managing multiple priorities independently in remote environments. My goal is to help businesses operate more efficiently through accurate, structured, and dependable support.

My journey into the Virtual Assistant world started with persistence and a willingness to learn, and it has shaped me into a reliable and dedicated professional. With experience in healthcare administrative support—such as appointment scheduling, patient coordination, insurance verification, and documentation—I enjoy helping teams stay organized and efficient. I’m someone who values growth, consistency, and doing things right. I’m always looking for ways to improve my skills and provide better support. I’m currently open to new opportunities where I can contribute, grow, and be part of a team that values dedication, trust, collaboration and continuous learning. If you know of any opportunities or would like to connect, please reach out—I’d love to hear from you.

Can do multi tasking.
Ms word and excel proficient.
Can type 40-50 wpm

I am a dedicated professional with 5 years of experience in the BPO industry, where I’ve managed various roles across financial accounts, telecommunications, content moderation, and healthcare. Throughout my career, I have developed strong skills in customer service, communication, problem-solving, and multitasking, all of which are essential for providing high-quality administrative support. As I transition into a Virtual Assistant role, I am excited to leverage my diverse background in handling client queries, managing tasks, and ensuring smooth operations to support businesses remotely. My attention to detail, time management, and ability to adapt to new technologies make me a valuable asset for any organization seeking reliable and efficient virtual assistance.

I worked for a Nurse Practitioner who owns a telehealth clinic for weight loss based in US. My main tasks were to book patient's appointments, charge cards on file for the medication and visit fees, do prior authorization for insurance, inbound and outbound calls, and others.

An able, enthusiastic, skilled, and realiable computer literate seeking for a postion that reflects my experiences, skills, and personal attributes including dedication, meeting goals, creativity, and ability to follow through.

A Quality Analyst Level 2, working in an insurance company for more than three years. I audit Health Insurance - ICD 10, Auto & Home Insurance, Personal & Commercial lines, Life Insurance and Sports & A----------- Insurance. The applications I use include Epic, Mercury, BindHQ, AMS360, AIM, IR, PL Rater, Salesforce, and various carrier websites.

Managed a total of 52 representatives from various accounts, each with different tasks and workloads. I proactively maintained communication with team leaders and the operations team.

Teaching and guiding our newly hired QAs.

Previously, I worked as an Admin Support in a Real Estate VA company as part of the leadership team. My responsibilities included:
- Working on daily report schedules and summaries.
- Preparing weekly, monthly, and yearly productivity reports for the VAs and Leadership Team.
- Creating graphs and bar charts using Google Workspace and Time Doctor.
- Tracking red-flagged issues, commendations, and client call-outs for real estate agents and clients.
- Managing tenancy and buyer receipts.
- Tracking errors related to wrong addresses made by the VAs.
- Reviewing VA process notes.
- Reporting directly to our CEO, CSM, and OM.
- Creating accounts for newly hired VAs on Airtable, -----------, and other platforms.
- Analyzing the overall productivity of the company.
- Assisting the accounting department, human resources, administrative assistants, and managers.

In addition to my professional experience, I am a freelance artist specializing in both graphic and traditional art. I am also a badminton coach.