I am a dedicated and patient customer service professional with over four years of experience in healthcare-related accounts. My strengths lie in effective communication, problem-solving, and claims processing, particularly in high-pressure environments. I have consistently demonstrated the ability to handle complex inquiries, assist healthcare providers with detailed issues, and maintain accuracy while multitasking. I aim to be known as a reliable and adaptable team player who delivers quality service, learns quickly, and approaches every task with a positive and flexible attitude.

A Customer Support Specialist experienced in handling various customer concerns through multiple channels, including phone, email, and chat. A fast learner who can work with minimum supervision.

A cleaning business manager with expertise in client relationship management and appointment scheduling. Skilled in leveraging Jobber software to efficiently book and coordinate cleaning services, ensuring seamless customer experiences and optimized team workflows.
- Client Relationship Management: Building trust, handling inquiries, and maintaining long-term client accounts.
- Consultative Selling: Identifying client needs (residential, commercial, deep cleaning, recurring services) and tailoring solutions.
- Negotiation & Closing: Confidently presenting service packages, handling objections, and securing contracts.
- Scheduling & Dispatching: Coordinating cleaning crews, assigning jobs, and optimizing routes using Jobber’s scheduling tools.
- Problem-Solving: Addressing client concerns quickly and effectively.
- Adaptability: Adjusting to client schedules, special requests, and evolving company processes.
- Detail Orientation: Ensuring service agreements, schedules, and billing are accurate and transparent.

Had an experience as a Virtual Assistant in the Property and Casualty Insurance industry (commercial lines), specializing in filling out Acord Forms and creating Certificate of Insurance.
- Policy Administration: Assisting with policy issuance, endorsements, renewals, and cancellations.
- Document Management: Organizing proposals, certificates of insurance, and client files.
- Data Entry & Accuracy: Maintaining policy records and CRM systems with precision.

CPC certified medical coder with one year professional experience in application and evaluation of various
code sets. Result- driven and attentive specialist experience in assisting with health management operations
as well as analyzing and validating patient information, diagnoses and billing data. Expertise in ICD-10, CPT,
and HCPCS coding.

Healthcare Administrative Assistant with experience supporting U.S. clinics remotely. Skilled in patient scheduling, insurance eligibility verification, EMR documentation, and patient communication. Experienced with RevolutionEHR, Eyefinity, Compulink, OfficeMate, and Availity.

I bring years of experience in Property and Casualty insurance, including 14 months as a Team Leader.

Here are some of the skills I have acquired in the insurance industry.

Clerical Tasks:
• Filing and Document Management
• Data Entry
• System and Records Maintenance
• Communication to Clients

Sending Insured's Document Requests:
• Certificates of Insurance (COIs)
• Evidence of Insurance (EOI)
• Risk Cost Estimate (RCE)
• Loss History Report (LHR)

Policy Management:
• New Business
• Renewals
• Rewrite
• Reinstate
• Cancellations

Filing Document to Agency Management System:
• Policy Documents (Declarations Page, Certificate of Insurance, Endorsements, Cancellation, Evidence of Insurance)
• Billing Documents (Notice of Cancellation, Premium Invoice / Billing Statement, Sweeps Payments)
• Underwriting Documents (Signed Application Form, Property Inspection Report, DIL, VIN, Photographs of the Property or Asset)

Policy, Underwriting and Billing Alerts:
• Mortgage Changes (Additional Interest)
• Underwriting Alerts
• Non-Renewals
• Notice of Cancellations: Non payment and UW reasons
• Policy Changes
• Endorsements
• Renewal Offer

Accounting:
• Obtaining commission statements from different carriers.

I also support the quoting process by requesting missing information from prospect clients, such as DLN, VIN, and DOB.

I cross-check our active policy list (book of business) with our agency management system using Excel formulas to find any active policies with carriers that aren't in our system—especially those from carriers without automated downloads.

Resolved duplicate records in Applied Epic, ensuring clean and accurate client account data.

AND MANY MORE!!

I help insurance agencies and admin teams stay organized by managing underwriting documents, policy data, client follow-ups, and compliance tasks with accuracy and attention to detail. With experience as an Underwriting Senior Assistant, I understand documentation-heavy environments and confidentiality.

SKILLS:
>Data Entry
>Email Support
>Research
>Processing Tasks
>Analytical Skills
>Attention to Detail
>Computer Skills
>Background in Accounting


I have worked in a customer service environment in a work-from-home setup as a Business Transaction Associate in the accounting department. communicating with underwriters, brokers, and clients regarding their payments and insurance premiums.
I used to handle emails such as processing billing and payments, data entry, research, complicated queries, issues, and complaints, and providing resolution on a day-to-day basis. With this experience, I must work accurately in a fast-paced and dynamic environment so I must have strong communication and problem-solving skills and be flexible in almost everything.

I am excited to show you how my efficiency and positive attitude can help you throughout our future collaboration. I really appreciate your consideration of my application.

Experienced Executive Virtual Assistant and Healthcare Claims & Benefits Specialist with over 10 years of experience in healthcare insurance operations, claims processing, benefits administration, insurance verification, and executive support. Extensive background in verifying member eligibility, reviewing coverage and benefits, coordinating benefits with multiple insurance providers, processing medical claims, and resolving complex insurance-related inquiries. Skilled in inbox and calendar management, client communication, lead follow-up, documentation review, data management, and cross-functional coordination. Proven ability to maintain accuracy, manage high-volume workloads, and deliver exceptional customer service while supporting business operations in remote environments. Loyal, dedicated, and willing to learn, with a proactive approach to problem-solving and continuous improvement.

HIPAA-certified, knowledgeable with insurance verification, medical scribing and transcription, and medical billing

Experienced Healthcare Associate with a proven track record of providing exceptional administrative support to healthcare professionals in both in-person and virtual settings. Adept at managing patient records, processing intake forms, and ensuring accurate insurance verification and authorization. Skilled in utilizing Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems to maintain efficient workflows and streamline patient care. Demonstrated ability to handle confidential information with the utmost discretion while maintaining HIPAA compliance. Proficient in medical terminology, with a strong commitment to high-quality service and seamless communication between healthcare providers and patients. Proven ability to adapt and thrive in dynamic, fast-paced environments, ensuring optimal patient care and operational efficiency.

I am a Customer Support and Healthcare Virtual Assistant with nearly 20 years of combined experience in customer service, quality assurance, healthcare support, appointment coordination, and administrative operations. Throughout my career, I have supported U.S.-based customers and patients across telecommunications, financial services, and healthcare industries, delivering exceptional service through phone, chat, and administrative support channels.

For more than 4 years, I worked with a U.S.-based Emergency Dental Service, assisting patients experiencing urgent dental concerns while coordinating appointments with providers across the United States. My responsibilities included patient intake, insurance verification, appointment scheduling, administrative documentation, and patient communication.

My role involved handling 100+ inbound and outbound patient calls daily, managing patient intake, insurance verification, appointment scheduling, and administrative documentation. I was also responsible for explaining services, addressing patient concerns, overcoming objections, and securing scheduling fees to confirm appointments. Through effective patient communication and lead conversion strategies, I consistently ranked among the Top 3 performers on the team, generated 86+ confirmed clinic bookings per month, and maintained a 90%+ conversion rate from patient inquiry to confirmed appointment.

In addition to my healthcare experience, I have a strong background in telecommunications and financial services, including customer support, troubleshooting, quality assurance, and client communication. This diverse experience allows me to adapt quickly to new systems, resolve complex concerns efficiently, and provide a consistently high level of customer care.

This experience strengthened my ability to combine compassionate patient care with revenue-focused results. I am highly skilled in lead qualification, patient engagement, appointment conversion, and delivering exceptional customer experiences while maintaining professionalism, empathy, and attention to detail.

I thrive in fast-paced remote environments and am comfortable adapting to new systems, managing multiple priorities, and working independently with minimal supervision.

Core Skills:
• Patient Care Coordination
• Appointment Setting & Scheduling
• Customer Support
• Sales & Appointment Conversion
• Lead Qualification
• Insurance Verification
• Inbound & Outbound Calls
• Administrative Support
• Data Entry & Documentation
• CRM Management
• Conflict Resolution
• Remote Team Collaboration
• Chat Support
• Troubleshooting
• Quality Assurance
• Customer Experience
• Technical Support

I am seeking a long-term opportunity where I can leverage my healthcare, customer service, and sales experience to help businesses improve operations, increase conversions, and deliver outstanding patient and client experiences.

I am a detail-oriented Medical Billing Specialist with hands-on experience in Revenue Cycle Management (RCM), Insurance Verification, Eligibility Coordination, Claims Submission, Denial Management, Payment Posting, and Accounts Receivable Follow-Up.

I have experience working remotely with U.S. healthcare providers, verifying patient benefits, confirming insurance coverage, submitting clean claims, resolving denials, and following up on outstanding insurance payments.

My healthcare experience includes working with multiple EMR/EHR and billing platforms such as Athena, Tebra/Kareo, SimplePractice, Jane App, TherapyAppointment, OrthoFi, and various payer portals.

Core Competencies:

Insurance Eligibility Verification

Benefits & Coverage Verification

Claims Submission & Claims Scrubbing

Denial Management & Appeals

Payment Posting

Accounts Receivable Follow-Up

Patient Billing & Statements

HIPAA Compliance

Revenue Cycle Management (RCM)

Medical Administrative Support

I am committed to accuracy, efficiency, and delivering excellent support to healthcare providers and patients while helping practices maximize reimbursements and improve billing operations.

I am a driven and results-oriented sales professional with proven success in selling phones, gadgets, and mobile data packages. Recognized as a Top 10 performer, I bring strong communication skills, a customer-first approach, and the ability to consistently exceed targets. My dedication to self-development, discipline, and closing techniques allows me to deliver value to clients while achieving financial and career growth. Skilled in Microsoft Office and experienced in building long-term customer relationships, I thrive in fast-paced environments and am committed to maximizing opportunities and driving success.

Hi! I’m Christine, a Registered Psychometrician with a degree in Psychology and a background in HR admin assistance, healthcare support, admin work, and online operations. I’ve worked with both local and US-based teams, helping with recruitment, payroll, employee records, contracts, and social media research, as well as healthcare tasks like eligibility and benefits verification, CPT codes, and prior authorizations— all while keeping everything HIPAA-compliant and well-documented.

I’m organized, detail-oriented, and easy to work with. I enjoy keeping things running smoothly behind the scenes so business owners and teams can focus on what matters most. I’m proficient in tools like Jira, Oscar, Microsoft Office, Google Workspace, LinkedIn, and Indeed, and I also do basic graphic design, data entry, and task coordination.

If you’re looking for a reliable VA who communicates well, follows instructions carefully, and genuinely cares about doing great work, I’d love to help support your business.

Detail-oriented healthcare professional with
solid experience in claims processing and
appeals review. Brings a strong background
as a medical virtual assistant, with hands-on
expertise in medical billing, insurance
verification, and administrative support.
Demonstrates the ability to manage multiple
priorities while maintaining accuracy and
meeting deadlines in fast-paced
environments. Known for being reliable,
adaptable, and highly organized, with a
collaborative approach to teamwork and a
commitment to delivering quality results.