Detail-oriented Insurance Virtual Assistant with over 6 years of experience in customer service, email support, commissions, and financial operations across life, dental, health, and travel insurance. Skilled in handling customer inquiries, bookkeeping, reconciliation, and data entry with accuracy, confidentiality, and efficiency. Experienced in streamlining workflows, ensuring compliance, and supporting smooth day-to-day business operations. Known as a reliable and fast learner who adapts quickly to new systems and processes while consistently meeting deadlines and exceeding performance expectations. Available to start immediately.

Experienced Cold Caller specializing in ACA Health Insurance and Home Improvement campaigns. 4+ years making-----------outbound calls daily using CallTools, Convoso, and ViciDialer. Expert in live transfers, appointment setting, and qualifying prospects for roofing, solar, and window replacement. Consistent top performer in lead generation and closing deals. Available for night shift, full-time. Fast learner and reliable.

Eager to gain more knowledge and improve my skills in various types of industry.

Reliable and proactive Virtual Assistant & Customer Support Specialist with 5+ years of experience helping businesses and creators save time and grow revenue.
Currently a team leader/quality assurance, I manage high-volume subscriber engagement, build relationships, and consistently exceed conversion targets. Previously excelled as a Personal Assistant (scheduling, email/correspondence management, reports), Customer Service Representative (multi-channel support across phone, email, and chat), Sales Associate (top performer in daily targets), and Computer Admin (Excel reports, social media scheduling, and strategy support).
Tools: Canva, Google Suite, Microsoft Office, Slack, Trello, Calendly, CRM systems.
Fast responder, detail-obsessed, and available across US/UK/AU time zones. Let’s get your inbox, calendar, and customers under control!

Experienced insurance professional with over 10 years of combined experience in personal and commercial lines. Skilled in quoting, renewals, audits, inspections, and client support. Proven ability to manage policies efficiently, support agents, and maintain strong client relationships in remote environments.

I am an experienced Appointment Setter, Customer Service Representative, and Content Moderator.

Detail-oriented and results-driven Claims Specialist with over 3 years of experience in the insurance industry, specializing in processing, investigating, and resolving a wide range of claims with accuracy and efficiency. Proven track record of delivering high-quality customer service, handling complex cases, and ensuring compliance with industry regulations and company policies.
Skilled in managing both inbound and outbound communication with policyholders, agents, and third parties, demonstrating empathy, professionalism, and a strong commitment to customer satisfaction. Adept at utilizing claims management systems and working in fast-paced environments while maintaining attention to detail and data accuracy.

I’m a dedicated customer service professional with a diverse background that spans personal lines insurance, telecom support, debt collection, and data entry. I thrive in fast-paced environments and am passionate about helping people solve problems, whether that’s managing insurance policies, troubleshooting service issues, or navigating financial challenges.

What I Bring to the Table:
Customer Focus: I genuinely care about helping people, whether it’s answering questions, solving problems, or offering guidance.
Adaptability: I’ve worked in several different areas insurance, telecom, debt recovery, and data and I’m always ready to take on new challenges.
Attention to Detail: Whether it's a billing question or entering data, I make sure things are done right.
Problem-Solving: I enjoy troubleshooting and finding solutions that work for everyone involved. I’m the kind of person who finds satisfaction in solving problems and making people’s day a little bit easier. No matter the role, my goal is always the same: providing excellent service and making sure each person I work with feels heard and valued.

I'm LJ, a Virtual Assistant with over 15 years of experience. I'm reliable, and I get things done without being told twice.

I've worked with e-commerce stores, home services companies, real estate teams, and insurance agencies — so I'm used to jumping into different industries and figuring things out fast. Whether it's managing leads, handling customer support, coordinating schedules, or building out SOPs, I take ownership and make sure things get done right.

Some of the things I can help you with:

Lead follow-ups across Facebook, Thumbtack, email, and phone
Customer support via Shopify, Freshdesk, HelpScout, and live chat
Daily reports, scheduling, dispatch coordination, and admin work
Calendar and inbox management
CRM management using tools like GHL, Zapier, Trello, Asana, and QuickBooks

I've handled everything from truck dispatch logistics to Shopify order management to insurance policy renewals — so I'm comfortable with complexity and I don't need hand-holding.

Available full-time or part-time. Send me a message and let's talk about what you need.

Greetings! Thanks for visiting my profile.
I will provide you efficient and great quality work.

Professional Summary
Detail-oriented healthcare professional with over 3 years of experience in prior authorization,
insurance verification, benefits investigation, referral management, and medical records review
for U.S. healthcare providers. Skilled in coordinating with providers, payers, and healthcare
teams to ensure timely authorization approvals and prevent denials. Proficient in EMR/EHR
systems, HIPAA compliance, CPT, ICD-10, and HCPCS coding. Recognized for maintaining
high-quality standards, reducing turnaround times, and delivering efficient case management.

SKILLS
· Prior Authorization (Specializes in Routine, Genetics, and ICHMO)
· Adheres to confidentiality, State and Federal Law, HIPPA compliance
· Proficient communication with healthcare providers, medical records department, and health information management
· Precise Insurance Verification and Eligibility
· Medical Records Follow-Ups and Verification
· Evaluate member’s benefit plan
· Referral management, Appeals, and Peer-to-peer Coordination

Key Achievements
-Maintained 97-100% in Quality Assurance
-Handles an average of 35-40 cases daily
-Reduced authorization turnaround time by 30-50%
-Prevented delayed or denials through pro-active medical records follow-up



Looking forward to working with you!

Best Regards!

Detail-oriented Healthcare Virtual Assistant with over 3 years of experience specializing in U.S. healthcare operations, insurance eligibility, and member advocacy. I have a proven track record in navigating complex insurance benefits, claims reviews, and HIPAA-compliant documentation. I am an expert at facilitating member appeals and maintaining high-quality service in high-volume, remote environments.

Availability & Logistics
Schedule: Available for Part-Time or Full-Time support.

Timezone: Fully aligned with U.S. Business Hours (EST/CST/PST).

Workspace: 100% secure, noise-canceling remote home office.

Why Hire Me?
I bring specialized experience from Optum, a deep commitment to data integrity, and a proven track record of managing high-volume, complex insurance cases with both accuracy and empathy. I am ready to provide consistent, high-quality administrative support for your practice or healthcare organization.

Executive Portfolio & Case Study
Please see my attached Executive Portfolio (Page 2) for a detailed Case Study on how I resolve complex insurance plan transitions and prevent claim denials for U.S. members.

Full Portfolio Link: -----------

I excel in digital marketing with data analytics, leveraging data-driven insights, audience segmentation, and performance optimization to create impactful campaigns. I aim to be known as an innovative, growth-oriented, and ethical problem-solver who collaborates effectively and communicates with empathy to deliver results that align with organizational goals.

Below is my CV MY CV: file:///C:/Users/Jinky/Downloads/CV-%20Jinky%20Galido.pdf

Hi I am Maricel. I am civil engineering graduate with background in basic accounting and cost estimating. I also worked as data encoder in a hospital and currently as life insurance agent. I have excellent skills in computer and some administrative stuff. I am an organized person, creative person and willing to learn and easy to adapt.

Hi there! I'm your next go-to Virtual Assistant — friendly, reliable, and results-driven!

With 3+ years of experience in the BPO world, I specialize in customer service, admin support, and cold calling. Whether it’s handling tough customer concerns, setting appointments, managing your inbox, or making confident outbound calls — I’ve got you covered!

I’m tech-savvy, organized, and quick to learn new tools. I work with heart, always aiming to make your day easier and your business smoother. Let’s team up and make things happen!

Hi, I’m Mariel. I’m a results-driven and passionate professional committed to helping businesses grow and achieve their goals. With experience in both inbound and outbound calls as a customer service representative, I have a proven track record of exceeding targets, ensuring data accuracy, maintaining client confidentiality, and utilizing strong communication and critical thinking skills. My proficiency in computer literacy, combined with my unique blend of soft skills and industry-specific knowledge, makes me a valuable asset to your company. Over the past three years in the BPO sector, I consistently delivered high performance, demonstrating my dedication to excellence in every task. My experience highlights my passion for helping clients, addressing their concerns, and delivering exceptional results. I’m eager to bring my adaptability, dedication, and enthusiasm to contribute to the success of the team and organization.