Luke

E-commerce Non-Voice Chat and Email Specialist with Excellent proficiency in wri

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 18th, 2026 (yesterday)

Member Since

July 2nd, 2026

Profile Description

I offer a unique blend of frontline expertise and administrative team leadership perfectly suited for your remote operations.
Before my promotion to leadership, I spent a year as a Chat and Email Support Agent handling product inquiries, logistics tracking, and complex return and refund resolutions. During this time, I consistently delivered elite results:
10 consecutive Monthly Top Agent awards
100% Quality Assurance (QA) average
90% Customer Satisfaction (CSAT) rating for the entire year
Driven by these metrics, I was promoted to BPO Team Leader within the same Line of Business (LOB), a role I have held for the past two years. Beyond resolving escalated logistics and financial disputes, I manage critical administrative and backend tasks, including team performance tracking, quality auditing, process documentation, and shift scheduling.