Hi, I’m a dedicated and detail-oriented Virtual Assistant with strong customer service skills and a passion for helping clients stay organized and on top of their business.
With a background in handling inboxes, travel planning, data entry, and customer support (both email and phone), I ensure that my clients can focus on growth while I handle the day-to-day.
I’m known for being resourceful, a fast learner, and someone who communicates clearly and kindly. Whether it’s solving customer concerns, managing appointments, or creating blog content, I get things done efficiently—with care and quality.
???? Tools I use include Microsoft Excel, Google Workspace, email platforms, and transcription tools. I’m open to learning anything new to help your business thrive.

I’m a reliable and detail-oriented Virtual Assistant with 5+ years of experience in customer service, administrative support, and client communication. I have extensive experience handling phone, email, chat, and social media support while managing high-volume tasks in fast-paced environments.

My background has strengthened my skills in customer support, CRM management, data entry, calendar management, order processing, documentation, problem-solving, and multitasking. I am proficient in tools such as Google Workspace, Microsoft Office, Salesforce, Zendesk, Canva, Slack, Notion, Metricool, MailerLite, and AI productivity tools.

I also completed Virtual Assistant training focused on administrative support, social media management, content creation, and digital tools. I’m a fast learner, organized, dependable, and committed to delivering quality work while helping businesses stay efficient and grow.

Skills:
• Administrative Support
• Customer Service (Phone, Chat & Email)
• Data Entry & CRM Management
• Calendar & Email Management
• Social Media Support
• Content Creation (Canva)
• Google Workspace & Microsoft Office
• Organization & Multitasking
• Attention to Detail
• Problem Solving

Working as a customer support and technical support role for 5 years in an International telco and Ecommerce industry.
Handles email, chat and phone support.
Customer oriented, able to multitask and can work less supervision
Have the equipment needed, and stable, fast internet provider

Hi, I'm Angel Eve I have over three years of experience as a CSR I’ve handled both inbound and outbound calls, supporting U.S.-based customers in telecommunications and insurance campaign. Through these experiences, I developed strong communication skills, patience, and the ability to handle different types of customers—even in challenging situations.

I am highly organized, reliable, and self-motivated, with a strong commitment to continuous learning and improvement. I am always open to feedback and eager to grow both personally and professionally.

Reliable Virtual Assistant with experience in administrative support, customer service, data entry, and client coordination for international accounts. Highly organized, detail-oriented, and dependable in following structured workflows with minimal supervision. Committed to continuous learning and professional growth, with the ability to quickly adapt to new systems and processes in a remote environment.

Hi! I have experience working in customer support handling chat and email for an international marketplace. My responsibilities included responding to customer inquiries, resolving issues, and maintaining a positive customer experience.

In addition to customer support, I also handle administrative tasks such as:
• Data entry
• Inbox and email management
• File and document organization
• Data tracking and record keeping

I have also completed my Podcast VA training.

I am organized, dependable, and committed to delivering quality work. I am open to roles in customer support, virtual assistance, and administrative support.

I have experience in WordPress as a QA Analyst Head in an email set up, home-based, wherein I handle a team of 4 QA Analyst. We coordinate with more than 10 web developers, testing website functionalities, reporting bugs in a detailed manner, define complicated tasks for developers, some of which are communication barriers that may hinder them from effectively accomplishing tasks. This job entails a lot of research as well, as I have to hold on to the fast-paced nature of the job. This goes as far as joining forums, watching videos, a lot of reading, and asking from developers and project managers. One of the things I did to manage my tasks productively is to take advantage of tools available ----------- started with just a few and continued to add up over time as soon as I find one. This, in turn, has greatly helped with training newly hired QA's. I was a pioneer.

I also have a background in WordPress as a Tasks Manager where I do Email Support and Customer Service.

In Social Media, I became a moderator of a Facebook Page for a Resort, responsible for answering inquiries, creating and maintaining calendar bookings

As a Real Estate Admin, my main responsibilities are listed below,
Submit MLS listings
Attend to calls from realtors, affiliates, coordinators, sellers, and owners.
Coordinate with key persons responsible for closing
Prepare forms necessary for closing
Make follow-ups on homeowners for pending listings.
Assists sellers, buyers, agents, and realtors on documentation

I also had the opportunity to work as an ESL home-based online tutor. I tutored foreign students, professionals, children in elementary. I follow a standard teaching manual, adhering to time. I process daily progress reports for each student.

Most support reps handle tickets. I handle outcomes.

Seven years in high-volume written operations across eCommerce and service-based environments. Email, live chat, and back-office support have been my core channels, where precision, speed, and consistency matter more than volume alone.

What sets me apart is not just resolving issues, but preventing them from coming back.

60 - 80 daily customer interactions resolved across eCommerce, retail, financial, and logistics accounts, consistently maintaining 90–96% CSAT with 1–3 minute first response times.

Full eCommerce customer support ownership for Shopify-based stores using Gorgias and Zendesk, handling order management, shipping coordination, refunds, escalations, and customer communication end-to-end.

Back-office and operations support including order processing, inventory updates, fulfillment tracking, and cross-team coordination across multiple client accounts in parallel.

B2B outreach and lead qualification experience using Apollo, ZoomInfo, and Autoklose, supporting structured pipeline generation through email and CRM-based workflows.

Strong experience in data-driven research and monitoring workflows, including Boolean search and competitive intelligence using enterprise tools.

I specialize in written communication environments where clarity and consistency drive performance. No phone support. By design. My strength is structured written execution, handling multiple conversations simultaneously while maintaining accuracy and tone without escalation fatigue.

In every role, I focus on reducing repeat issues, improving workflow efficiency, and ensuring that support systems scale without increasing noise.

Tools & Systems

Gorgias · Zendesk · Shopify · Salesforce · HubSpot · Zoho · Intercom · Magento · Oracle · Jira · Slack · Apollo · ZoomInfo · Autoklose · Google Workspace

I am a seasoned customer service and operations professional with over 15 years of experience supporting global clients across customer support, sales support, quality assurance, and accounts management. Throughout my career, I have consistently delivered excellent customer experiences while helping organizations maintain efficiency and achieve business objectives.

Over the past 15 years in customer support, my key strength has been my ability to resolve complex customer issues while maintaining a high level of satisfaction. I pride myself on combining problem-solving skills with empathy, ensuring every client feels heard and supported. I’ve also gained experience improving team processes and mentoring junior staff, which helps the entire team perform better. Supporting clients across multiple regions and channels has strengthened my adaptability and communication skills.

I am enthusiastic, hardworking, time oriented, and a young professional who has been working as a customer service industry for 6 years. Handle customer queries, email handling, customer complains, products updates and bill queries. I am very good in web research, proficient in Microsoft office, excel, word, power point and I do have experience business listing in directories, submit listings, photo and video editing. I do lead research too. I can do social medial organic marketing to. I edit products in Shopify for customer requests. I am skilled in handling all types of customer, open minded, and I meet deadlines. I don't make promise that i cant do, I am open to new ideas which can help me grow as an individual and as a professional. I am looking forward to work with you hand in hand for your business success and for my success as well.

Results-driven professional with 12+ years of experience helping businesses grow through a mix of sales expertise, customer support, and digital marketing strategy. Skilled in handling chat and email support to deliver seamless client experiences, while also driving visibility and engagement as an SEO and social media manager.

?? Strong background in B2B & B2C sales
?? Proven track record in lead generation & client retention
?? Expertise in SEO, social media management, and content optimization
?? Excellent communication & problem-solving skills

I bring a unique balance of customer-first service and data-driven marketing, ensuring businesses not only gain new clients but also keep them engaged and loyal.

Thank you for visiting my profile!I am a self-motivated and resilient freelancer with a diverse skill set. With five years as a customer service representative and extensive experience in data entry, web research, lead generation, content moderation, and data annotation, I excel in delivering high-quality solutions.I am detail-oriented, a quick learner, and committed to exceeding client expectations. Here are some of the tasks I specialize in:Content ModerationData AnnotationEmail & Chat SupportLead Generation & ValidationData Analysis & ScrapingAdministrative TasksLet's work together to achieve remarkable results. Looking forward to partnering with you!

I have solid experience working as a customer service representative within the e-commerce industry, particularly focusing on e-commerce operations. My responsibilities have been to oversee e-commerce operations directly, handle customer concerns and issues, manage product listings on multiple e-commerce seller platforms such as Lazada, Shopee, and TikTok Seller Center, process multiple sales orders, and monitor performance metrics to devise strategies to support ongoing sales month over month.

With my commitment to continuous improvement with my adaptability, communication skills, I am more than flexible working in a long-term and fast-paced environment. I can quickly adapt to new systems and acquire knowledge with the given tools for effective support.

Energetic Customer Service Representative with 8+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Willing to be trained and fast learner.
Willing to work for more hours in a week and render overtime if needed.
Can work under pressure and do multi tasking.
Easily learn tools that will be required to used for any jobs.
Can work with less supervision.

I am a dedicated administrative professional with proven expertise in streamlining operations and driving business growth for e-commerce and service-based clients. My focus is on providing proactive, top-tier support so you can focus on scaling your business.
Here are my core strengths:
Implemented a new inbox management system that reduced client response time by 30% and improved overall organization
Lead Generation & Sales: Generated over 500 qualified leads through targeted cold calling and email campaigns, directly contributing to business growth.
Customer Support (Email/Phone): Maintained a 98% customer satisfaction rate across email and phone support channels by resolving issues promptly and efficiently.
Google Sheets/Excel: Developed a new tracking spreadsheet for expenses, which reduced monthly reporting time by 4 hours.
Google Drive/Dropbox: Organized and digitized over 1,000 physical client records,reducing document retrieval time by 50%.
Communication Platforms: Slack, Zoom, Microsoft Teams, Skype (e.g., "Coordinated virtual tea-----------etings across different time zones using Zoom and Slack.")
Office & Data Management: Advanced Excel/Google Sheets, Microsoft Office Suite, Google Workspace, Dropbox, Google Drive. (e.g., "Digitized over 1,000 client records, reducing document retrieval time by 50%.")
98% customer satisfaction rate across email and phone support channels by resolving issues promptly and efficiently.
?My commitment is to streamline your operations and help you scale efficiently. I am highly organized, self-motivated, and ready to integrate seamlessly into your current workflow. I look forward to the opportunity to bring my strong work ethic to your organization.