Elite Multichannel Support and Executive Assistance

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 9th, 2026 (2 days ago)

Member Since

March 18th, 2020

Profile Description

A proactive and highly organized remote professional with 7+ years of elite multichannel customer support expertise and 5+ years of dedicated executive assistance in U.S. real estate. I specialize in acting as a seamless extension of your business, managing the intricate balance of client-facing communication and back-office precision. My focus is on optimizing your workflow through expert calendar and email management, CRM stewardship, and anticipating operational needs before they arise, all delivered with the autonomy and polish of an on-site executive assistant.

Professional Experience:

Virtual Assistant / Admin Assistant | Real Estate Business (US-Based Client)Remote / Philippines
January 2021 – 2024

1. Served as the primary remote administrative partner for a US real estate team for over 5 years, managing operations across time zones.
2. Coordinated client transactions, managed sensitive documents, and maintained accurate CRM records, ensuring smooth operational flow.
3. Handled scheduling, email correspondence, and vendor coordination, freeing the agent to focus on client acquisition and closings.

Customer Service Specialist (Various Financial & Tech Accounts) | BPO Companies Philippines
November 2013 – December 2020

1. Delivered upbeat, attentive, and resolution-focused support via phone, email, and live chat for major US-based brands, consistently exceeding customer satisfaction (CSAT) metrics.
2. Developed deep expertise in technical troubleshooting, complex billing inquiries, and social media support, often managing multiple chat/email threads simultaneously without compromising quality.
3. Contributed to sales generation and retention goals in a financial services account, demonstrating an understanding of business growth objectives.
4. Regularly commended for autonomy, work ethic, and efficiency, requiring less supervision while maintaining high-performance standards.