Hire top-tier Technical Support experts

Friendly call center agent with 4 + years’ experience. Seeking to use proven skills in problem solving and communication to provide expert service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Hardworking and knowledgeable in customer service well-versed in using scripts andpersonal expertise to address diverse customer concerns. Self -motivated and independent insourcing and implementing solutions. Good conflict mediation and multitasking abilities.Customer Service professional with a history of exceeding customer expectations. Able tostay calm and composed In stressful situations. Provided knowledge and effectivecommunication to increase customer satisfaction.

I am hardworking, well-organized, and passionate about every task assigned to me. I am trainable and can work with less supervision. I am also friendly and patient with good communication skills both verbal and written. I have 5 years of experience working from home as a Virtual Assistant and 12 years of experience giving quality and satisfactory service to various BPO industries as a customer service representative ,technical support and a telemarketer

I have enough skills in handling sales. I'm expert in converting prospect sale to a successful sale. Addition to that, I'm also good in handling hesitant and mad customer.

A technical support specialist typically handles troubleshooting and resolving technical issues for customers, often working with software, hardware, or network problems. Customer service experience is valuable in this role as it involves clear communication, problem-solving, and empathy when assisting users.

Answer incoming calls and stay updated on product knowledge.We defuse irate customers, We create lasting relationships.We need to update customer service database.We provide 100 percent resolution to our customers. We need to resolve the concern of our customers in a good manner. We need to impose professionalism, patience, and a "People-first" attitude.

Customer ServiceMicrosoft DynamicsExcelGoogle DocsGoogle DriveZendeskCrm, Zoho, Autofleet, Slack, Sling

Time managementKnowledge ManagementTeam Work - FlexibilityEffectivenessProblem Solving SkillsAttention to Details

My advantages and strength that would support me in completing my tasks include:- I am a BSIT graduate and learning as well as adapting new technology is not an issue for me.- I provide exceptional customer service since I was once a customer service representative before.- I can easily adapt to a company's workflows and policies.- With my experiences and degree combined, I have enough skills to support clients in multiple ways and in a timely manner.- I am flexible

I do have 1 year experience with CSR and TSR and with that one 1 year I was promoted to agent level 2