Hi! I’m Charle Dann Baranda , a dedicated Technical Support Representative with solid experience in handling customer service, troubleshooting, chat support, and email communication in the BPO industry.

I’ve assisted customers with technical issues ranging from device setup, connectivity, software errors, and account concerns. I am known for being calm under pressure, fast-learning, and maintaining professionalism even in challenging situations.

What I can help you with:

• Technical support & troubleshooting
• Customer service (voice, chat & email )
• Admin and virtual assistant tasks
• Documentation & reporting
• Data entry and information management
• Basic computer operations

Tools & Skills:
• CRM ticketing systems
• Google Workspace / MS Office
• Email handling & inbox management
• Problem-solving & active listening

I’m a hardworking, adaptable, and dependable team player who takes initiative and always strives to deliver quality results. I learn quickly and can easily adjust to new tools, systems, and work environments.

If you’re looking for someone reliable, professional, and committed to helping your business run smoothly, I’d be happy to work with you.

To secure a position that enables me to expand my abilities and gain hands-on experience in a professional environment. I am eager to enhance my skills, learn continuously, and contribute effectively to the company’s goals and success through hard work and dedication.

Hi! I’m Juvy Anne Macalam , a results-driven Virtual Assistant with over 3 years of VA experience and 4+ years of experience as a Customer Service Representative and Technical Support Specialist. I help businesses stay organized, profitable, and efficient by delivering accurate work with consistency and care. My strong background in data analysis, bookkeeping, and Amazon product research, combined with my commitment to continuous learning, makes me a dependable asset to your team.

-Skills & Expertise
• Certified ProAdvisor
• Google Spreadsheet and Excel
• QuickBooks Online (Australia-based)
• Salesforce
• Amazon CCP
• Admin Tools
• Slack
• Bookkeeping
• Data Entry Management

-Amazon Research Tools
• Keepa
• ASINzen (AZ Insight)
• SellerAmp
• RevSeller
• Arbitrage Hero
• And other advanced research tools

~I don’t just complete tasks—I deliver results. I take pride in helping clients reach their targets and exceed expectations through accuracy, reliability, and attention to detail.

My Availability:
• 40 hours per week — fully committed to supporting your business growth
Let’s work together to turn your goals into measurable results.
Your success is my success—and I’m ready to help you achieve it.

OVERVIEW
I am a Virtual Assistant, Customer Service Specialist, and Technical Support Professional with 10+ years of experience helping business owners, executives, and remote teams stay organized and efficient. I provide reliable admin support, customer communication, technical troubleshooting, scheduling, invoicing, and CRM management.
I’ve worked with companies in the U.S., Australia, and the Philippines across industries such as crypto/AI, restoration services, e-commerce, SaaS, and BPO. I’m known for being detail-oriented, fast-learning, and proactive in managing tasks with minimal supervision.
WHAT I CAN DO FOR YOU
• Virtual Assistance & Admin Support

• Email & Chat Support

• Customer Service & Appointment Setting

• Data Entry, Research & Documentation

• Technical Support (Tier 1)

• Calendar & Inbox Management

• QuickBooks & Xero Invoicing

• CRM & SaaS Tool Management (Zendesk, Kajabi, Ontraport, etc.)

• Report Creation & Job Tracking

• Social Media Assistance

• Process Organization & Team Coordination
WHY CLIENTS LIKE WORKING WITH ME
• Reliable and consistent performance

• Strong communication skills (written & verbal)

• Fast learner with excellent attention to detail

• Can follow instructions or work independently

• Comfortable with multiple tools and time zones

• Focused on accuracy, deadlines, and smooth workflows
WORK EXPERIENCE
• Email & Chat Support – Crypto & AI Platform

• General Virtual Assistant – Restoration Services

• Data Entry & Lead Generation – Project-Based

• Customer Service / Appointment Setter – Appliance Services

• Virtual Assistant – Small Businesses & Real Estate Admin

• Technical Support Representative – Telecom

• Customer Support / Team Leader – BPO Environment
TOOLS I USE
QuickBooks, Xero, Zendesk, Kajabi, Ontraport, Google Workspace, MS Office, Canva, RingCentral, Basecamp, Avaya, Service Desk, and more.
If you’re looking for a dependable, organized, and experienced VA or Support Specialist who can help you run your operations smoothly — I’d be happy to support your team.

Hi, I'm Philip and a person who is willing to work and willing to be trained to jobs that will be given and assigned to me.

i have a technical support background for almost 2 years now. I have been supporting people from the U.S with their devices

A reliable support specialist that blends advanced organizational,
technical, and business insight with years of experience optimizing
efficiency, productivity, and service quality across multiple environments.

Looking for a work from home job

I'm a detailed-oriented and reliable professional with experience in administrative support, email management, scheduling, and data entry. My background in handling reports, official correspondence, and records has trained me to stay organized and accurate, even when managing multiple tasks at once.

I am most comfortable working with Google Workspace and Microsoft Office applications, which I use daily for creating documents, tracking information, and managing schedules. I also have experience in preparing minutes of meetings, drafting, professional responses, and ensuring smooth communication across teams.

As a worker, I want to be known for being organized, dependable, and trustworthy. I value clear communication, confidentiality, and efficiency, and I take pride in delivering tasks on time with quality results. My goal is to help clients save time and stay focused on their priorities while I take care of the details.

I’m a results-driven sales and customer service professional with over 8 years of experience in the BPO and freelancing industry. I specialize in sales and technical support, lead generation, appointment setting, and quality assurance. I also bring leadership experience as a Coach and Mentor, where I guided agents, provided performance feedback, and helped teams consistently hit KPIs.
I’ve worked with international clients across industries like telecom, insurance, home services, and e-commerce, handling calls, converting leads, and delivering excellent support. I’m experienced in QA monitoring for calls, chats, and email s — ensuring high service standards and customer satisfaction.
Whether you need an inside sales rep, technical support, virtual assistant, QA analyst, or team lead, I bring professionalism, consistency, and a growth-focused mindset to every role I take on.

My overall IT experience is 24 years: Database Development and Administration, Programming/Software Development, System Analysis and Design, and IT Technical Support (Remote/Local)

I am a well-rounded professional with various fields of IT-related expertise with experience in Database Development/Administration using Microsoft SQL Server / Snowflake / PowerBI / SQL Server Reporting Services. I also have experience in Microsoft-related development using .NET (C#/ASP/MVC) and REST Web API technologies utilizing Microsoft Azure, as well as rendering IT Technical Support to clients remotely. For the past years, I have gained experience and had some relative exposure in digital marketing and finance industry using Hubspot CRM, SalesForce, SendGrid, Google Analytics using the tools I have been already been using, as well as simple automations like Power Shell Scripting, Windows Task Scheduling, including Database Restores/Backups/Optimizations using SQL Job Agent, as well as Virtual Machines.

I have already been working remotely to various US/Canadian/Australian clients for the past 16 years. I am a fast-learner and very keen to details and used to working with minimal supervision. I have a stable 500Mbps Globe fiber-optic Internet connection at home and have a backup mobile data connection with another Internet provider, with a UPS each for both PC and modem.

My supervisors say that I am very resourceful and resilient in finding solutions and troubleshooting IT issues. With my long experience in IT, I hope that I will be given the chance to be part of your team.

Customer Service & Virtual Assistant professional with experience in call handling, CRM management, lead follow-ups, and administrative support. I help businesses deliver excellent customer experiences, stay organized, and keep daily operations running smoothly. Reliable, detail-oriented, and comfortable working remotely, I’m committed to providing consistent, high-quality support and building long-term client relationships.

I am a technical support professional and SaaS specialist with over 15 years of experience in high-volume customer service, characterized by a straightforward, proactive, and empathetic approach. Having spent five years as a Technical Support Specialist and Analyst at Kajabi, I have developed a deep expertise in managing complex site architectures, Builder 2.0 migrations, and automated marketing funnels. My technical foundation is supported by a degree in Computer Science, which enables me to translate complicated technical jargon into simple, actionable steps for users while maintaining an elite service standard, evidenced by consistent 95%+ CSAT score.

I aim to be known as a "Technical Engine" who does not just resolve individual tickets but actively seeks to improve underlying systems to prevent future issues. My skill set is highly versatile, spanning DNS management, SSL security, and the technical rollout of DMARC policies, alongside a strong background in billing and logistics for global marketplaces like Amazon and GoDaddy. Whether conducting product demos or de-escalating frustrated clients, I remain a calm and solution-focused worker who thrives in fast-paced, remote environments.

Detail-oriented support specialist with 4+ years of experience in the BPO industry, supporting finance, tech, and eCommerce accounts. I currently handle technical and cross-functional escalations through email and live chat, focusing on issue investigation, log review, and clear communication with development and partner teams. I use internal observability tools and SQL-based checks to verify impacts and provide accurate findings.I’m known for strong context gathering, clear and concise communication, and helping improve team workflows. I also enjoy experimenting with internal tools and AI prompts to streamline reporting, email drafting, and basic data analysis.I have a solid background in email and chat support, root cause analysis, documentation, and working closely with cross-functional teams to resolve complex issues efficiently.

At 19, I began my professional journey as a Customer Service Representative in the BPO industry. This role became my training ground, teaching me how to handle customers with empathy and patience—especially when they needed to vent frustrations. I learned that true customer satisfaction comes from listening first, then providing the best solution.

Building on this foundation, I transitioned into sales as a Sales Executive, where I mastered upselling and cross-selling techniques. This experience taught me how customer service skills naturally translate into closing sales and achieving incentives.

Seeking new challenges, I moved into billing support as a Billing Specialist under the Comcast account. Here, I developed expert
ise in explaining billing details, including proration and adjustments, ensuring customers understood every cent of their charges.

The highlight of my career came when I became a Technical Support Engineer for Linksys, where I spent nearly a decade troubleshooting and configuring networking devices such as routers, switches, access points, range extenders, and powerline adapters. I gained strong knowledge of IP addressing, network topology, and CRM tools like Salesforce. My responsibilities also included configuring network printers, gaming consoles (Xbox, PlayStation), and email accounts across platforms like Outlook, Yahoo, and Gmail.

Most recently, I advanced into the healthcare technology field as a Technical Support Specialist for Dentrix Ascend at Henry Schein One. In this role, I support dental professionals by troubleshooting software for insurance coordination, ledger management, claims processing, and reporting tools. This position has allowed me to combine my technical expertise with customer-focused communication, ensuring dental offices run smoothly and efficiently.

Professional Strengths:
- Over a decade of experience in customer service, sales, billing, and technical support
- Strong networking knowledge (routers, switches, access points, printers, consoles)
- Proficiency in CRM systems including Salesforce and Dentrix Ascend
- Skilled in email configuration and account management
- Excellent verbal, written, and listening skills, fostering clear communication and customer satisfaction
- Detail-oriented, independent, and adaptable across industries