To develop a long-term career that will provide endless opportunities for career growth, to work with other talented professionals on challenging and creative projects, and to pursue opportunities for professional development. I aim to achieve all this while maintaining a strong work ethic and making a valuable contribution to the organization's success.

Dedicated and results-driven Customer Service Representative with a
proven track record of exceeding customer expectations and driving
customer retention. Adept at building strong relationships through
exceptional communication and problem-solving skills. Committed to
providing outstanding service that enhances customer satisfaction and
loyalty.

Hi! My name is Cess. I'm experienced Customer service professional based in Ilocos Norte Philippines. For 3 successful years , I experience dealing with different customers who are angry, irritated, frustrated worried and afraid. Building an emotional connection with the customer is not easy and it's even harder when there are no verbal or physical cues to follow. After that I worked home base as appointment setter, worked in lead generation campaign for health insurance for almost 6 months. And been in a brace campaign which is covered by the medicare. I will assure you that you can count on my leadership, management and interpersonal skills. My desires to keep learning has been y key to succeed. I study, work hard for the goals need to achieve while continuously striving for excellence.

I am a versatile professional with over 13 years of experience at Qualfon Philippines, specializing in IT Application Support and Customer Operations. My career is built on a strong foundation of 10 years in high-level customer service, which I successfully leveraged into 3 years as an IT Application Support and Carrier Analyst.

I possess a technical toolkit that includes I----------- Management (JIRA), Application Troubleshooting, and Basic SQL, alongside a deep expertise in Carrier Coordination and Root Cause Analysis. Beyond my technical skills, my background in Nursing has instilled in me a disciplined approach to documentation, quality compliance, and remains the backbone of my ability to stay calm and effective in fast-paced, high-pressure environments."

Customer Success & Technical Support Specialist | SaaS Virtual Assistant

I help SaaS and tech-driven businesses deliver smooth customer experiences through reliable support, clear communication, and well-organized systems.

Why clients work with me:

Customer-focused & tech-savvy
High-speed internet & complete WFH setup
Flexible with US, Canada, and global time zones

How I support SaaS & tech businesses

End-to-end customer success & tech support<8efe80624d780eba0c6493ec45140364>Email and chat support, ticket handling, onboarding assistance, follow-ups, and basic troubleshooting—ensuring customers feel supported at every stage.

SaaS user support & onboarding
Guiding users through features, account setup, and common issues to help them get real value from your platform.

CRM, ticket & documentation management
Accurate updates in CRMs and helpdesk tools, organized records, and clear internal notes for seamless handoffs.

Customer-first, solution-driven communication
Professional, empathetic responses that turn issues into positive customer experiences and improve retention.

Accurate admin & data support
Task tracking, reporting, scheduling, and detail-oriented data entry.

Appointment Setter- used GoHighLevel and Calendly | Cold Calling - Collections | BPO 4+ years - Billing, Sales, CSR, Technical | USHealthcare e-Service Helpdesk| Hilton Hotel Reservation

Sales Support Specialist with proven expertise in email coordination, reporting, and CRM accuracy — backed by versatile experience in data analysis, administration, sourcing, and customer service.

I am an IT Support Engineer with experience providing remote technical support to multiple clients, including international users. Although I work in an onsite setup, my role involves assisting clients remotely using tools such as Syncro, allowing me to troubleshoot and resolve issues without being physically present.

I have experience using Autotask for ticket management and Microsoft applications such as Outlook and Excel. I regularly handle support tickets, perform remote troubleshooting, and assist users with system, email, and connectivity issues while ensuring timely resolution.

My key skills include IT support, remote troubleshooting, ticket handling, and clear client communication. I am experienced in guiding users step-by-step, diagnosing technical issues, and resolving concerns efficiently while maintaining a positive support experience.

I enjoy helping clients resolve their technical problems and ensuring they feel supported throughout the process. My background in customer support has strengthened my communication skills, patience, and ability to work with different types of users.

I am reliable, detail-oriented, and committed to delivering high-quality support while continuously improving my technical skills.

A dedicated educator and administrative professional with experience in teaching Information Systems courses and handling office administrative functions. Skilled in Microsoft Office Suite, Google Workspace, Canva, documentation management, instructional material preparation, and basic web development (HTML/CSS). Experienced in student coordination, records management, report preparation, and academic support services. Currently pursuing a Master’s in Information Systems with interests in technology, digital solutions, and business process improvement.

I have a diverse background in the BPO industry, primarily as a Customer Service Supervisor, managing a team of up to 30 people. My technical skills include CCTV camera installation, monitoring, and basic troubleshooting. In addition, I've served as an Executive Support, Employee Engagement Lead, and HR Business Partner.I excel in Microsoft Excel, PowerPoint, and am proficient in calendar management, minutes taking, and delivering comprehensive reports. My roles have exposed me to various teams, allowing me to drive employee engagement in projects and activities.Furthermore, I have completed training in SEO and possess knowledge in website traffic management to enhance site visibility.

I’m a Social Media Manager, Canva Designer, and Retention Specialist who helps businesses grow their online presence and turn followers into loyal customers. I create engaging content, design eye-catching graphics, and manage social media accounts to increase reach and engagement.

With a background in customer support, I also focus on building strong reltionships with customers to improve retention and satisfaction. I’m reliable, detail-oriented, and easy to work with ready to support your business even on a flexible or part-time schedule.

Detail-oriented and adaptable professional with hands-on experience in automotive maintenance, technical installation, and inventory management. Skilled in assisting with the repair and servicing of heavy-duty vehicles, as well as the installation and troubleshooting of CCTV systems and fuel sensors. Experienced in maintaining accurate records, managing tools and materials through inventory systems, and supporting field and workshop operations. Also gained customer service experience in a call center environment, demonstrating strong communication and problem-solving skills. Committed to safety, efficiency, and continuous learning in both technical and service-oriented roles.

Here's the summary of my key highlights:

Over 5 years of experience in Customer Service and Sales, handling inbound/outbound calls, live chat, and email support.

Strong background in sales operations, account management, appointment setting, and technical troubleshooting.

Skilled in CRM systems, including Salesforce, Cloud9, Five9, Prospect Boss, HubSpot, Django, and Aircall.

Proficient in Microsoft Office and Google Suite for administrative and reporting tasks.

Experience across diverse industries — real estate, technology, telecommunications, and e-commerce.

Proven ability to generate leads (800–1200 dials per day) and close sales through effective communication and negotiation.

Served as a Subject Matter Expert (SME) providing coaching and mentoring to new agents.

Excellent in multitasking, maintaining professionalism under pressure, and ensuring customer satisfaction.

Adaptable, tech-savvy, and dependable with strong problem-solving and communication skills.

I have 14 years experience as a customer service and technical support specialist

Detail-oriented and results-driven Virtual Assistant with over 9 years of experience in customer
service, technical support, and remote operations management. Proven ability to manage
administrative tasks, coordinate client communications, and optimize workflows. Skilled in CRM
systems, lead management, scheduling, and team coordination.