I bring 5+ years of hands-on experience across full-time, freelance, and startup environments, designing real products that ship, not just pretty screens. My work sits at the intersection of UX strategy, scalable design systems, and AI-driven workflows, particularly for SaaS and automation-heavy products.

I specialize in turning complex, messy requirements into clean, dev-ready interfaces that scale over time. I don’t just design features, I design systems, patterns, and workflows that teams can actually maintain.

What I bring to the table:

UX grounded in real user behavior, not assumptions
Clean, responsive UI with strong hierarchy and intent
Scalable design systems that stay organized as products grow
Advanced Figma execution (components, auto-layout, variables used properly)
Interactive prototypes for product validation, sales, and marketing
Strong cross-functional collaboration with Product, Engineering, and QA
Accessibility-aware, detail-driven, and implementation-ready
Systems UX & Design Ops mindset, I thrive in organizing complexity
Conversational AI & Automation Experience:
Designing inbound and outbound call flows for conversational AI products
IVR and voice flow builders, logic mapping, and edge-case handling
UX for AI-assisted automation, agent actions, and decision workflows
Translating technical AI constraints into usable, human-friendly interfaces

Tools I live in:
Figma (design systems, prototypes, dev handoff)
Notion, Jira, Trello, ----------- (workflow clarity matters)
Midjourney (when ideation needs a creative push)
Figma Make, Lovable, Bolt (rapid exploration and inspiration)

Working terms:
- Work is scoped, and agreed upon before starting
- I do not take unpaid work, test tasks, or trial projects
- Fit is evaluated through my portfolio, shipped works and discussion
- I collaborate with teams that have clear goals, timelines and decision ownership
- I prioritize longer-term engagements where design has continuity and impact

If you need a designer who can think in systems, execute precisely, and handle AI-driven complexity without losing UX clarity, we’ll work well together.

I bring 6+ years of experience in customer and technical support across BPO, retail, and SaaS. I’ve worked with brands like Amazon, Xfinity, and Cricket Wireless, and handled sales support in Dubai with Home R Us.
I specialize in email and chat support, admin-level account management, and platform troubleshooting. Currently, I help Jotform Enterprise users with all their form needs, including workflows, smart rules, automated approvals, notifications, and custom branding, helping clients make the most of the platform’s features.
I turn complex platform difficulties into smooth, efficient solutions. Detail-oriented, proactive, and a fast learner, I adapt quickly to new tools to deliver reliable support and help businesses run seamlessly.

If your sales pipeline is dry or your outreach isn't converting, I can fix that!

I'm a B2B lead generation specialist with 10+ years of experience helping SaaS and eCommerce companies build consistent, qualified pipelines. I don't just hand you a contact list; I build the entire outreach system: finding the right leads, writing sequences that get replies, managing your CRM, and booking meetings directly on your calendar.

Key results:
1. Helped a high-value client triple their booked meetings month over month.
2. Built and managed prospect lists of thousands of verified, qualified leads.
3. Average client engagement of 1+ year—long-term results, not one-off tasks.
4. Outreach sequences consistently moving prospects from cold contact to booked calls.

Core services

Lead generation & outreach:
Cold email sequences with high deliverability (Instantly, Smartlead, Lemlist)
LinkedIn prospecting via Sales Navigator & HeyReach
Lead list building & enrichment using Clay and -----------
Appointment setting and calendar management

CRM & automation:
CRM setup and workflow automation (Pipedrive, HubSpot, GoHighLevel, Zoho)
SOP creation and process documentation
Customer success and retention programs
Weekly reporting and pipeline tracking

eCommerce operations:
Shopify store and product management
Order fulfillment and tracking
Customer support via email, chat, and tickets (Zendesk, Freshdesk, Tidio)

Tech stack

Lead generation: ----------- · Instantly · Smartlead · Lemlist · HeyReach · Clay · Sales Navigator
CRM: Pipedrive · HubSpot · GoHighLevel · ActiveCampaign · Zoho
eCommerce: Shopify · Klaviyo · Meta Business Suite
Support & PM: Zendesk · Freshdesk · Tidio · ClickUp · -----------


Available for full-time work. Responds quickly. Focused on long-term engagements where results compound over time. Let's talk about what you need.

I am a seasoned Principal Support Services Analyst with deep expertise in SaaS support environments, specializing in delivering world-class technical support, i----------- management, and customer success solutions. With over 10 years of experience, I’ve helped SaaS companies scale their support operations, maintain system uptime, and meet customer SLAs with precision and care.
My background includes managing Tier 1–3 escalations, improving support workflows using ITIL methodologies, and acting as the primary liaison between support teams, engineering, and product development. I thrive in fast-paced, high-growth SaaS environments where user experience and platform reliability are mission-critical.

My name is Jelyn A. Poblador, and I’m from the Philippines. I bring over 8 years of experience across Customer Service, Technical Support, E-commerce, BPO, and Saas. My background has equipped me with a strong foundation in troubleshooting, problem-solving, and delivering excellent customer experiences across various support channels (live chat, email, and phone).

I’ve handled a wide range of responsibilities including order processing, account management, refunds, and escalations. I was also part of a specialized escalation initiative called Global Angel OnCall, where we handled the most urgent and critical customer issues via live chat. This program expanded from the Philippines to Southeast Asia, the UK, and the US, and I’m proud to have been part of its growth and success.

At Podium, I worked as a Product Expert supporting a SaaS platform that helps businesses improve their online reputation by turning reviews into leads and revenue. My role involved assisting customers via chat, email, and phone, answering how-to questions, troubleshooting the platform, and collaborating with internal teams such as Sales, Onboarding, and Account Management to boost customer engagement and satisfaction.

Additionally, I’ve held leadership roles as a Subject Matter Expert at TikTok Shop, where I coached agents, improved performance metrics, and trained new hires. I’m proficient in tools like Salesforce, Zendesk, Google Suite, and internal ticketing systems, which helped me manage data, optimize workflows, and provide efficient, accurate resolutions.

Most recently, I've worked as a Professional Services Specialist at RepeatMD, where I support medspa, aesthetics, and wellness clients in the US and Canada.

My role includes building and setting up their platforms, adding treatments and product listings, checking inventories, managing offers, rewards, memberships, banners, booking links, and content pages. The platform helps clinics earn revenue online by allowing patients to browse, book, and purchase services anytime while also earning rewards.

I’m passionate about continuous learning and thrive in dynamic environments. I believe my technical skills, customer-centric mindset, and leadership experience make me a strong fit for your team.

Hi, I’m Jayson — a GoHighLevel Specialist with a technical IT background.

I help agencies and businesses set up and optimize GoHighLevel to automate leads, follow-ups, and sales pipelines.

My expertise includes:

• Funnel building
• Workflow automation
• Snapshot setup
• SaaS Mode configuration
• CRM pipeline management
• Twilio, Mailgun, Stripe integrations
• Technical troubleshooting

I am detail-oriented, reliable, and comfortable working independently. With my IT support background, I understand systems, integrations, and automation deeply.

I’m looking for a long-term opportunity where I can help scale your business using GoHighLevel.

I bring over 7 years of experience in customer service from frontline rep to team leader. My expertise covers customer service, print and design, operations supervision, problem management, data analytics, and client success.

Let's work together to enhance your business operations and elevate your customer experience!

Here are my highlights:

Successful Client Management During Business Liquidation - managed the client relationships and helped navigate the complexities of business liquidation for several restaurants (Red Lobster, Starbucks, Dunkin Donuts, etc), ensuring seamless
transitions and maximizing returns

Optimizing Customer Support - streamlined the customer support processes for an international print and design company and liquidation company, leading to a 20% reduction in response times and improved customer satisfaction scores
Data-Driven Problem Management in Operations - by leveraging analytics, I have identified key problem areas within print and design operations, implementing solutions that increased efficiency by 15% and first call resolution of 92%

Graduate of Bachelor of Science in Entrepreneurial Management. I now work as a Senior Application Analyst in a BPO/IT company. Before, I used to work as a Customer Service Representative for a financial company, an English tutor for Korean Students and a Sales and Marketing Coordinator in a real estate company. I'm fluent in English Language both verbal and written. Possess excellent thinking and communication skills. Hire me and you will never regret giving me a chance. :)

Technical & Product Support Engineer with 3 years of experience working with SaaS and ecommerce platforms. I specialize in troubleshooting, API integrations, and widget customization.
I’ve worked across Shopify, Magento, WooCommerce, and custom integrations, with solid experience in product and retailer integrations. I enjoy solving complex problems, improving system performance, and making sure customers have a smooth and reliable experience from start to finish.

I specialize in creating high-performing video content from engaging short-form videos to polished SaaS motion graphics and product ads that don't just look great, but drive results.

Whether it's crafting scroll-stopping social content or producing clean, conversion-focused SaaS animations, I focus on strong hooks, clear visual storytelling, seamless motion design, and audience retention to maximize engagement and conversions.

I've worked on a variety of client projects across both short-form content and motion graphics, helping brands strengthen their presence and communicate their value more effectively.

I'm reliable with deadlines, easy to collaborate with, and always refining my craft so every project benefits from creative execution that's both visually compelling and performance-driven.

Driven sales professional with successful sales experience in Small to Medium Enterprises IT solutions in EMEA, North America, and Asia Pacific regions. Earned top ranks in sales performance by understanding my customer core needs and building relationships that provide value. Worked with cross-functional teams, manages a team of sales development representatives, acts as mentor for team managers, and provides training and development programs for the sales teams.

I have worked as an Account Manager for a multinational software company assisting customers with their ERP/CRM/ecommerce needs. I also worked as an Account Manager/Business Development Representative for an IT firm. I was also directly reporting to the CEO of the company doing admin tasks.

Previously, I worked with AT&T and Directv as an Account and Sales Executive, assisting billing, technical, equipment and account concerns.

I have hands on experience with different CRMs such as NetSuite, Oracle, Zendesk, Hubspot, Citrix, SugarCRM, Pipelinedeals, Rainking, and Siebel. Different social media platforms with ads such as Twitter, Instagram, Facebook, YouTube, and LinkedIn.

I have extensive experience with software sales, customer service, business development, lead generation, pipeline building and management, account management, social media prospecting, business presentations, training, and team management.

Dedicated Customer Support Consultant with over 10 years of experience in technical support and customer service. Currently managing customer support operations at Thesis SM with previous roles at Focus Services and TTEC.

Expert in first-line technical support, incident triage, ServiceNow ticket incident and escalation management, troubleshooting and delivering exceptional service in SaaS and EdTech environments. Strong background in CRM systems, quality assurance, team coaching, training, and process optimization. Proficient in Google Workspace and Microsoft Office Suite with basic familiarity in Microsoft Azure. Known for a collaborative approach, unwavering integrity, strong grit, attention to quality, transparency and a genuine passion for empowering teams to achieve outstanding customer outcomes.

I help businesses turn data, systems, and customer interactions into actionable insights and smoother operations.


My background combines SaaS customer support, data management, onboarding, and digital operations, allowing me to bridge the gap between technical systems and the people who rely on them.
Over the past several years, I’ve worked with global clients across SaaS platforms, travel systems, marketing technology, and digital analytics, supporting the full customer lifecycle—from onboarding and troubleshooting to optimizing workflows and ensuring data accuracy.


In my recent role at a SaaS company managing corporate hotel rate agreements worldwide, I supported enterprise clients by maintaining accurate travel data, coordinating with global hotel partners, and ensuring booking systems like Sabre, Amadeus, and Apollo were correctly configured.


Previously, I worked in digital marketing operations, managing Facebook advertising campaigns, onboarding clients through GoHighLevel, and building dashboards and reports to track campaign performance and KPIs.


I also bring strong experience in data validation and quality assurance, where attention to detail is critical. Whether reviewing listings for SEO accuracy, validating contract data, or monitoring analytics dashboards, I focus on catching discrepancies early and ensuring reliable data for decision-making.
What drives me most is helping organizations simplify complex systems, improve operational efficiency, and deliver better experiences for their customers.


Core areas of expertise include:
• SaaS Customer Support & Client Onboarding
• Data Management & Quality Assurance
• Dashboard Building & Data Visualization
• Media Buying & GoHighLevel (GHL) Operations
• CRM & Workflow Optimization
• Data Analytics (Excel, Power BI, SQL Basics)
• Technical Troubleshooting & Documentation
• Cross-functional collaboration in remote environments


I’m particularly interested in roles where I can contribute to data-driven operations, SaaS platforms, and technology that improves how businesses make decisions and serve their customers.

Experienced Executive Assistant and IT Audit Consultant with a strong accounting foundation and a proven track record in supporting startups, SaaS companies, and growing teams.

Skilled in:
> Data entry, bookkeeping support, and financial accuracy
> Workflow optimization and process improvement
> Executive assistance, remote operations, and team coordination

I have long-term freelance experience grading technical course submissions, auditing digital content, and providing structured feedback for Australian educational programs, as well as managing developer schedules, customer support, and internal processes for a productivity app.

Proactive, detail-oriented, and highly adaptable, I quickly learn new tools and systems to take on diverse responsibilities and deliver measurable results.

Available for: Executive Assistance, Virtual Support, Data Entry, Bookkeeping Support, Process Improvement, and IT/Operations tasks.

If you need someone reliable, analytical, tech-aware, and proactive — I would be happy to support your team.

Senior Full-Stack Developer | 8+ Years Building Production Software

I help startups and businesses build software that solves real operational problems.

Over the past 8+ years, I've designed, developed, and maintained production-grade web applications, SaaS platforms, mobile applications, REST APIs, and business management systems across multiple industries.

I've built systems for:
• Veterinary Clinics
• Schools
• Restaurants
• Travel Agencies
• Car Rental Companies
• Fintech Platforms
• Hospitality Businesses

My expertise includes:
• Laravel
• Vue.js
• React.js
• NodeJS
• ExpressJS
• FastAPI
• Flutter
• PHP
• JavaScript
• Supabase
• MySQL
• PostgreSQL
• Docker
• REST APIs

I don't just write code—I help businesses streamline operations, automate workflows, and build scalable software that supports long-term growth.

Whether you need an MVP, a custom business system, API integrations, or a full SaaS platform, I can take a project from planning to production.