Oriented in Microsoft Office Application such as:
Microsoft Office Word- Intermediate
Microsoft Office Excel- Beginner
Microsoft Office PowerPoint- Intermediate
Fast Learner and Good in Mathematics
Configuration and Troubleshooting of PC Desktop and Laptop
Leadership Skill and Interpersonal skill

Honest, trustworthy, and dedicated, I believe success is built on integrity as much as on skill. I bring a balance of creativity, reliability, and results-driven focus to every task. Whether it’s solving problems, supporting a team, or handling challenges with grace, you can trust me to deliver with both excellence and authenticity.

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems. When it comes to my work, I focus on IT works like computer hardware system. I also have knowledge on Video and Photo editing.

Front-End Development
Managing Servers
SEO
WordPress
Web Content Manager
Data Researcher
Video Editing
Amazon & Ebay Product Listing
Transcription
E-Commerce
Data Entry

I am a fast learner, driven and self-sufficient. I can handle any task thrown at me and willing to learn new things with the company I can grow with.

As an experienced and dedicated IT Support Specialist with a decade of helping people, I take immense pride in providing exceptional technical assistance and problem-solving solutions to end-users. Beyond just fixing issues, my focus is on ensuring that every user's experience is seamless and satisfying.
My approach to IT support is deeply rooted in the principles of ITIL best practices. Managing help desk tickets with utmost care, I strive to resolve i----------- promptly, leaving no stone unturned to ensure the best possible outcomes for every user.

Hi! I'm Althea, a Computer Science graduate who enjoys solving problems, organizing complex information, and improving digital experiences. My background in UI/UX design, testing, documentation, and data analysis allows me to approach challenges from both technical and user perspectives. I thrive in collaborative environments, learn quickly, and take pride in delivering thoughtful, detail-oriented, and user-focused solutions.

I’m an experienced Ticketmaster Puller and Virtual Assistant, specializing in helping clients secure tickets quickly and efficiently for high-demand events, concerts, and shows. With a deep understanding of Ticketmaster systems, queues, presales, and ticket releases, I use advanced tools and proven strategies to ensure successful ticket pulls and smooth transactions. My services include managing ticket purchasing, monitoring event drops, coordinating presale access, handling multiple accounts, and providing reliable real-time support during on-sale events. I pride myself on speed, accuracy, and confidentiality, helping clients maximize their chances of getting the best seats at the best prices. In addition, I offer organizational and administrative assistance, ensuring every task from data tracking to event scheduling runs efficiently. Whether you’re an individual buyer, reseller, or event manager, I’ll be your dedicated Ticketmaster assistant, focused on delivering precise, timely, and professional support to meet your ticketing needs.

I am a specialist in off-page-SEO and on-page-SEO for more than 8 years and counting. I have basic skills and knowledge also in building Wordpress site's and editing photos in Photoshop.

IT Intern Experience

HTE: San Jose Del Monte Savings and Credit Cooperative

My Key Contributions:

Recreated and improved the cooperative’s Power BI dashboard, analyzing weaknesses and proposing enhancements to improve data visualization and reporting clarity.

Conducted system analysis and documentation for an internal IT request management system, identifying business requirements, functional requirements, and non-functional requirements.

Designed system architecture using Flowcharts, Data Flow Diagrams (DFD), and Entity Relationship Diagrams (ERD).

Built a Request Management System using PHP, JavaScript, HTML, TailwindCSS, MySQL, XAMPP, and phpMyAdmin to manage program requests, change logs, and correction requests submitted to the IT department.

Designed the database schema, including tables, relationships, and fields required for workflow management.

Created a UI/UX prototype using Figma before development to visualize system functionality and layout.

Developed the system prototype with features such as workflow tracking, request management, and structured task handling for IT operations.

Researched and explored Round Robin algorithm implementation for distributing call workloads efficiently across agents.

Conducted research on sentiment analysis algorithms for potential analysis of call notes and customer interaction feedback.

Performed data cleaning and preprocessing, including removal of duplicate email records from datasets.

Assisted in Excel and spreadsheet data management tasks for operational reporting.

Edited instructional or informational videos using Canva, including voice-over quality enhancement using Audiomass.

Highly motivated and detail-oriented Electronics
Engineer graduate with 11 years of professional experience across different
fields in Information Technology. Experienced in technical support, IT
operations, and system troubleshooting, with a strong commitment to delivering
reliable and efficient solutions. Passionate about continuous learning,
professional growth, and adopting new technologies to stay updated with the
latest industry trends. Known for adaptability, strong work ethic, and a
proactive approach to both technical challenges and career development.

I am Andrew Robert Naces, an Information Technology student and working student from Cebu, Philippines. I work as a Social Media Manager and also offer reliable technical, data, and administrative support — fully ready for remote work.

As a Social Media Manager: I create engaging content, write clear captions, design simple visuals using Canva, manage posting schedules, and keep accounts active and consistent. I understand how to present content that fits the brand’s voice and reaches the target audience.

Technical & Data Skills: Proficient in HTML, CSS, JavaScript, PHP, and SQL; expert in Google Sheets and Microsoft Excel for organizing data, tracking performance, and managing records accurately. My background as a Student Assistant taught me strict confidentiality, attention to detail, and efficient workflow.

Communication & Work Habits: I have C2 Advanced English proficiency, so I communicate clearly in writing and updates. I am self-disciplined, reliable, and work well with minimal supervision. I plan tasks ahead, meet deadlines, and adapt quickly to new tools and instructions.

I bring a unique mix of creativity + organization + technical know-how, making me flexible to handle social media, admin, and light IT tasks all in one role.

dedicated and detail oriented IT Assistant with a strong foundation in data entry, technical support and computer systems. I am skilled in organizing data sets, maintaining accuracy and performing basic troubleshooting with care and precision. I focus on following structured guidelines and maintaining clean workflows to ensure error free support. As a reliable self-starter, I am committed to delivering high-quality back office and technical assistance to help businesses run smoothly

Hi! I’m ----------- -----------, a Computer Engineering graduate with over two years of hands-on experience in the IT field, mainly as a Service Desk Engineer. I specialize in technical support, system administration, and managing IT services using tools like Manage Engine including setting it up and integrating it with other platforms.
I’ve developed strong skills in troubleshooting, networking, i----------- handling, and IT asset management. I’m also certified in ITIL 4 and a recognized Manage Engine Implementation Expert. But beyond the technical stuff, I really enjoy solving problems, improving systems, and making things work better for both users and businesses. I take pride in being someone who’s reliable, detail-oriented, and easy to work with—whether I’m working solo or with a team. I love learning new things and always aim to bring value to every project I’m part of.

I have almost 10 of experience in the ICT industry as Technical Sales Support, Corporate Technical Support, and as an Account Manager. Where I do install and maintain computer hardware and network. I also conduct product knowledge training and provide business solutions.

And currently, I am expanding my expertise into virtual assistance specializing in social media management. I believe that continuous learning and helping businesses grow through reliable and efficient support can lead us to success.

I have experience in non-voice audio data entry, IT support, basic web development, and note-taking. I’ve provided both on-site and remote support, helping the team and maintaining clear communication to ensure a smooth workflow.

As a non-voice audio data entry specialist, I transcribed and validated audio data into structured formats, ensuring accuracy and consistency while handling high-volume tasks, meeting deadlines, and maintaining efficient workflow and communication. In my IT Support role, I focused on diagnosing and fixing technical problems, assisting users, and improving system setups and configurations. More recently, as a Junior Web Developer, I supported development tasks, helped implement small fixes and improvements, and assisted in maintaining and enhancing the application. As a Note Taker, I captured key points during meetings, organized and summarized notes for clarity, and ensured accuracy and completeness. I delivered notes on time, handled multiple sessions, and managed online meetings to keep discussions organized and on track.

Overall, I am comfortable handling multiple tasks, adapting to different technical needs, and delivering reliable and accurate work.

IT Service desk analyst | Customer Service | Personal VA | Remote Session | Technical support | Handling chats, email and social media.