A dedicated educator and administrative professional with experience in teaching Information Systems courses and handling office administrative functions. Skilled in Microsoft Office Suite, Google Workspace, Canva, documentation management, instructional material preparation, and basic web development (HTML/CSS). Experienced in student coordination, records management, report preparation, and academic support services. Currently pursuing a Master’s in Information Systems with interests in technology, digital solutions, and business process improvement.

I am an Information Security Engineer with 4 years of
Cybersecurity work under my belt.
I wish to utilize my professional expertise to the fullest and contribute my best to my employer. And in return, I wish to learn continuously from my work environment for my continuing professional growth.

RELIABLE & DETAIL-ORIENTED FILIPINO VIRTUAL ASSISTANT READY TO ELEVATE YOUR BUSINESS!

Looking for a proactive, tech-savvy Virtual Assistant who gets things done right?

Your search ends here — let’s take your business to new heights!

I bring hands-on experience in content creation, newsletter management, customer service, digital marketing, and troubleshooting tech issues. My mission is simple: help you work smarter, grow faster, and achieve standout results.

What I Can Do for You:

AI Writing: Create engaging articles, blog posts, and copy using ChatGPT.
Content Creation: Write, format, and publish content on WordPress.
Newsletter Management: Design and run email campaigns in Beehiiv and FeedBlitz.

Key Skills & Expertise:
Customer Support: Zendesk, Salesforce
Project & Team Management: Trello, Google Drive
Photo & Video Editing: Photoshop, Canva, Movavi
Social Media Management: Meta Business Suite
Ads Management: Meta Ads Manager
eCommerce & Web Design: Wix site and online store setup
Tech Support: Troubleshooting apps & software setup

Let’s work together and make your business shine!

If you’re ready to streamline your workflow and grow your business,??email me ----------- let’s set up a quick call.

Need someone to keep projects, workflows, and operations organized?

I help founders and teams improve execution by organizing projects, content operations, and workflows into clear systems.

With a background in Information Technology and hands-on experience coordinating content and business operations, I focus on keeping projects organized, improving workflow efficiency, and ensuring work gets completed on time.

Recent Impact:

• Increased LinkedIn impressions by 40% in 3 months through structured content execution and consistency systems
• Reduced content production time by 35% by improving workflows and removing inefficiencies in content production
• Managed end-to-end content operations across multiple platforms, from planning and scheduling to execution

Core Support:

• Project coordination and execution tracking
• Workflow and process improvement
• Content operations and publishing systems
• Cross-platform content management
• Operational support for founders and small teams
• Research, reporting, and data organization

Tools:

Notion • Trello • Jira • Google Workspace • Canva • Figma • LinkedIn • ChatGPT • Claude AI • CapCut

Open to project coordination and operations work.

Experienced Security Operations Centre Analyst and Information Technology Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Computer Networking(CCNA R&S), Service Desk, Information Technology and Technology Services.

I’m a Graphic Designer, Photo & Video Editor, Logo Designer, IT Support, and Web Developer who helps turn ideas into clean, professional visuals and functional websites. I create eye-catching designs, edit engaging photo and video content, and build websites that are simple, modern, and user-friendly. I also provide reliable IT support to help keep systems running smoothly. I focus on delivering quality work, clear communication, and results that help clients and brands stand out.

My Portfolio: -----------

Virtual Assistant with Enterprise IT Background| Operations & Admin Support | Calendar & Inbox Management | CRM | IT-Literate | Learning AI & Automations |Learning & Certifying Cloud Engineer for long-term career goal|UK & AU Timezone Ready(US Timezone can be considered as I have a morning routine daily, like cycling and basking in the morning sun ;D)

Hi! I’m -----------, a detail-oriented professional with hands-on experience in IT support, customer service, remote administrative assistance, and digital marketing.
With experience in IT support, customer service at McDonald’s, and medical assistance, I bring a rare mix of technical expertise, people skills, and organizational efficiency to every role I take on.

What I can do for you:

Provide remote IT support: troubleshoot software/hardware issues, connectivity problems, email setup, and remote tool installation.

Manage schedules and appointments using Google Calendar, Outlook, and collaboration tools.

Organize and maintain files with Google Drive, Dropbox, and OneDrive
Deliver prompt and professional customer support via email, chat, or helpdesk platforms.

Support social media and digital marketing tasks: content posting, basic analytics, and brand engagement.

Operate on Windows, macOS, and Linux (Ubuntu), including basic command-line tasks.

Use productivity tools like Google Workspace, Microsoft 365, Slack, Zoom, and Teams
Assist with basic system administration: user accounts, permissions, file navigation, and software updates.

Support online projects using basic coding (HTML, CSS, JavaScript, Python, Java, C++)
Provide visual support with Canva, Adobe Photoshop, and basic video editing.

I’m not just tech-literate; I’m people-focused. I handle pressure, communicate clearly, and keep operations running smoothly. Reliable, detail-oriented, and a fast learner, I can balance administrative, technical, customer-facing, and digital marketing responsibilities efficiently. Let’s work together to make your operations smoother, faster, and stress-free.

Can work under minimal supervision, Work under pressure

Hi! Thank you for visiting my profile.

I’m Mich, an experienced Executive Assistant, IT Help Desk Support Specialist, Customer Service Professional, and Credit Repair Specialist with over 15+ years of experience in client relations and administrative support, including 9+ years in technical support and help desk operations serving global and Australian clients.

I specialize in delivering exceptional customer experiences while efficiently managing administrative, technical, and client-facing responsibilities. I’m highly organized, detail-oriented, and comfortable handling multiple tasks in fast-paced environments.

As an IT Help Desk Technician, I provide technical support and troubleshooting for end users, resolving issues related to:

• Password resets and account access
• Hardware and software troubleshooting
• Printer and peripheral support
• Network connectivity issues
• Ticket management and escalation
• Technical issue diagnosis and resolution
• User support and customer service

I also worked as a Service Desk Dispatcher, where I managed workflow operations and coordinated support teams by:

• Assigning and prioritizing tickets
• Following up on aging tickets
• Coordinating with technicians
• Monitoring service delivery performance
• Ensuring timely ticket resolution

In addition, I have experience as a Credit Repair Specialist working with a New Jersey-based credit repair company. I handled client onboarding, account management, dispute processing, and customer support while using multiple CRM and communication tools.

My responsibilities included:

Credit Repair & Client Management
• Analyze U.S. credit reports
• Review inaccurate, outdated, and unverifiable accounts
• Process disputes for collections, charge-offs, inquiries, and late payments
• Generate and send dispute letters
• Manage dispute cycles and follow-ups
• Track client progress and maintain accurate records
• Handle subscriptions, payments, and client onboarding

Tools & Platforms I’ve worked with:

CRM & Operations:
• Go High Level (GHL)
• DisputeFox
• Acuity Scheduling

Credit Platforms:
• IdentityIQ
• SmartCredit
• MyFreeScoreNow

Communication & Support Tools:
• RingCentral
• Vonage
• Ticketing Systems
• Email and Calendar Management

I’m passionate about helping businesses improve operations, support clients effectively, and maintain strong customer relationships. Whether you need an Executive Assistant, Virtual Assistant, Technical Support Specialist, Help Desk Technician, Customer Support Representative, or Credit Repair Specialist, I’m committed to providing reliable support and contributing to your team’s success.

Thank you for your time, and I look forward to working with you!

I can say that my greatest skill is in web designing. I am experienced in WordPress and Joomla. To prove that, I already have my website, ----------------------.com. I am also into graphics which can also be seen in my website. I use Photoshop for graphic works. When I am bored, I grab my laptop and layout or edit anything in Photoshop. I use in C#, PHP, MS SQLServer, HTML5, CSS and mySQL. I am also knowledgeable in FTP, managing cPanel accounts and websites. I am a fast-learner and a kind of person who can follow instruction easily. I am a person with common sense who make things without being told.

Beyond editing, I am also capable of providing valuable input on the organization and structure of your programming projects. My programming background equips me to understand the logic and flow of your code, allowing me to suggest improvements and optimizations that enhance readability and maintainability.

I am a detail-oriented IT professional with over five years of experience in system administration, gained from working in a Japan-based manufacturing company. I specialize in IT equipment and software installation, maintenance, and troubleshooting, as well as remote support, technical documentation, and coordination with offshore teams for complex issues.

In addition to my IT background, I have hands-on experience in XML tagging and digital content formatting. I previously worked in an XML content factory where I converted legal book PDFs into structured electronic files using XML markup. I ensured accurate tagging, adherence to client standards, and met strict quality and daily quota requirements. This role sharpened my precision, consistency, and data-handling skills.

My strengths lie in:
? Remote IT support and system troubleshooting

? XML tagging and eBook formatting

? Technical documentation and process improvement

? Adaptability, discipline, and attention to detail

I am currently seeking remote, non-voice roles where I can contribute my skills in IT, XML tagging, and technical virtual assistance. I am open to part-time or full-time opportunities, and I am committed to continuous growth and delivering results that matter.

Let’s work together to build efficient systems and accurate digital content. I’m ready to support your team!

A detail-oriented and creative BS in Information Technology graduate, with a major in Database Systems. Known for a strong foundation in both technical and visual aspects of IT, with a passion for developing efficient solutions and improving user experience. Committed to continuous learning and growth, with the ability to adapt quickly in dynamic work environments. Eager to contribute to innovative projects and add value to forward-thinking IT teams.

I am a proactive Information Technology graduate with hands-on experience in web development and service management. I excel at creating efficient, user-friendly solutions using HTML, CSS, JavaScript, and PHP, delivering high-quality results that positively impact organizations. I thrive in collaborative environments, adapt quickly to new technologies, and am passionate about problem-solving and continuous learning.