Excellent Customer Service
Communication Skills
Product Knowledge
Leadership
Coaching and Mentoring
Conflict Handling
Team/Staff Development
Multitasking
Decision Making
Strategic Planning
Teamwork
Problem Solving
Administrative tasks
Real Estate Tasks/Admin works

I graduated from Mountain View College with a Bachelor of Science in Office Administration in May 2021. Moreover, I continued my pursuit of education and completed a Master's in Management in May 2023 while working as a graduate student assistant at Mountain View College and passed the Civil Service Exam Professional Level on June 2023. Throughout my studies, I was able to apply my knowledge in various administrative tasks while working as a student assistant.

In the same year, 2023, I was accepted to an Australian company as their Admin Assistant and I worked with them for a year. I am in-charge of ATOmate notices, finalizing & lodging tax returns, drafting emails for clients, uploading documents to SharePoint and Supercentric, sending documents via FuseSign, and many more. I also assist the accountants in some tasks to lessen their workload.

The experiences I gained from my work exposures enhanced my skills in managing schedules, coordinating meetings, drafting correspondence, and performing general office duties efficiently. This opportunity allowed me to further refine my organizational and communication skills, and taught me how to work effectively in a fast-paced environment while handling multiple responsibilities.

I am confident that my strong work ethic, combined with my educational background and practical experience, make me a suitable candidate for this position. I am excited about the prospect of joining your team.

I am a former Workforce, Company Trainer, and Quality Assurance Team Leader with extensive experience in freight forwarding, supply chain, and shipping line operations. I possess a strong background in reviewing quote requests and coordinating the booking of shipments to ensure accuracy, compliance, and timely execution.
I am proficient in a range of freight forwarding systems and applications, including CargoWise One, Jira, Opus, and Citrix. My responsibilities have included preparing detailed reports and process analyses for clients, conducting performance monitoring and training sessions, and leading meetings to communicate process updates and address operational concerns. I regularly engaged with onshore clients to discuss process improvements and resolve issues effectively.
In my administrative capacity, I have demonstrated the ability to develop and implement harmonized Standard Operating Procedures (SOPs). Furthermore, I have collaborated with cross-functional teams to enhance Key Performance Indicators (KPIs) and process accuracy. I was also instrumental in formulating and executing global guidelines to ensure operational consistency and alignment with organizational objectives.

Hey! Charm here,
with 10+ years of industry experience, seasoned freelancer specializing in Virtual Assistance, Customer Service, Project Management, and Data Entry among others...

also a Call Center Agency Owner with an experienced Appointment Setting team.

If you’re looking for someone dependable, easy to work with, and customer-focused, I’d love to support your business.

Education:
• BS Psychology Cum Laude, May 2023

PC Specs:
• AMD Ryzen 3 2200G with Radeon Vega Graphics
• 16.0 GB RAM
PLDT Fibr 200Mbps

Skills:
• Strong communication skills, both written and verbal, enabling effective interviewing and clear communication of job requirements to candidates.
• Familiarity with recruitment software and tools, such as applicant tracking systems and job boards.
• Attention to detail, with excellent organizational and time management skills.
• Ability to analyze job descriptions and evaluate resumes and cover letters.
• Flexibility and adaptability to changing business needs and trends in the recruitment industry.
• A customer-service orientation, with the ability to build strong relationships with candidates and hiring managers.
• Familiarity with recruitment processes and procedures, including sourcing, screening, interviewing, and onboarding.
• Knowledge of human behavior and psychological principles that are relevant to the hiring process.
• Ethical and professional behavior, maintaining confidentiality and following established recruitment protocols

Experienced Administrative and Client Services Professional with over 7 years in customer service and 8 years in virtual assistance across diverse roles, including email management, social media management, help desk support, and client account management. Highly skilled in using project management and productivity tools to optimize operations and enhance communication.

Having spent approximately nine years in the corporate realm, I've received training in Quality and First-line Management.
My expertise extends to Market Research and Data Analysis.
Throughout my professional journey, I've held positions such as Junior Marketing Analyst, Business Analyst, Customer Success Manager, and Transaction Coordinator, fostering meaningful connections with my clients.

I am a highly organized and reliable Virtual Assistant with a strong background in administrative support, customer service, and digital tools. With excellent communication skills and a keen attention to detail, I specialize in managing schedules, handling emails, conducting research, and streamlining daily operations for busy professionals and businesses. Proficient in tools like Google Workspace, Microsoft Office, Trello, Slack, and CRM platforms, I aim to deliver efficient, high-quality support that helps clients stay focused on what matters most. Whether you're an entrepreneur, executive, or team leader, I'm here to help you save time and stay productive.

I have been in the freelancing for a 2 years and counting and has worked as a VA and also been in the outsourcing industry for several years, during which I have honed and maximized my skills in customer service, training, and leadership. Starting as a customer service representative, I built a strong foundation in client relations and problem-solving. My journey progressed as I took on roles as a trainer and team lead, further developing my ability to guide and inspire -----------w, as a Senior Site Manager/Call Center Manager, I leverage this experience to oversee operations, drive performance, and ensure exceptional service delivery. This role has enabled me to refine my strategic management skills while fostering an environment of growth and excellence for both agents and clients.

1) Data entry
2) Analytical skills
3) Quick learner
4) Keen listener/reader
5) Properly follows instructions
6) Dedicated to work
7) Responsible

KEY SKILLS
Local Area Network installation and set-up, Customer service oriented,
Software deployment and troubleshooting, Outstanding English communication skills, Touch-typist at 45 wpm, Experienced multitasking agent, Expert negotiations in challenging customer situations, Highly experienced in Inside Sales. Basic Knowledge of Real Estate Practice (US.). Appointment Setting, Lead Conversion that leads to sale.

I’ve spent years working with people in different roles, and I’m now looking to bring that experience into a customer service position. I’m comfortable in fast-paced environments, easy to communicate with, and always focused on making sure customers feel heard and taken care of. I stay organized, pay attention to the small things, and adjust quickly while building good relationships with both clients and teammates.

A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

I help business owners and professionals grow their LinkedIn presence through smart outreach and genuine engagement. My focus is simple: connect you with the right people, start meaningful conversations, and keep your profile active and visible.
I handle connection requests, content engagement, and inbox follow-ups with precision and professionalism. I know how to spot your ideal audience, build rapport, and turn quiet profiles into active networking hubs.
If you need someone who understands how LinkedIn works, communicates clearly, and delivers consistent results, I’m here to support your growth.
Let’s work together to expand your network and create real opportunities on LinkedIn.