Hi there, I'm Cris!

Currently, I am working as a Medical Virtual Assistant. I do chart documentation, insurance verification, medical coding, and other admin tasks.

My objective is to find a project where my knowledge, skills, and abilities will be further challenged and enhanced and at the same time help the organization reach its goals and objectives, too.

I can assure you of my complete commitment to my job, exceptional attention to detail, excellent communication skills, and a talent for managing complex projects with a demonstrated ability to prioritize and multitask.

Take a chance and you will be pleased! :)

Highly organized and trained healthcare and claims specialist with an excellent history of successful transaction management. Knowledgable with MS Office especially MS Excel.

Detail-oriented Virtual Assistant with experience in healthcare customer service and administrative support. Skilled in appointment scheduling, customer communication, data entry, record management, and problem-solving. Committed to providing efficient, accurate, and professional support in fast-paced environments.

Healthcare Virtual Assistant

I edit videos to inform, hold viewers' attention, and encourage action rather than just to make them seem pretty. My ability to turn complicated and dense information into incredibly captivating and easily digestible video content is my strongest suit as a video editor. I have a medical background and a degree in physical therapy. I was entirely in charge of the content pipeline for our instructional videos during my ten-month clinical internship. This included developing and filming intro skits, editing concise explanations of diagnoses, symptoms, and treatments, and concluding with compelling calls to action for medical consultations.

I help healthcare providers, AI companies, startups, and growing businesses improve efficiency through accurate medical documentation, AI data annotation, patient coordination, clinical research support, and administrative operations.

With a Doctor of Medicine degree, a Bachelor of Science in Nursing, and hands-on experience in healthcare operations, I bring a unique combination of clinical knowledge, analytical thinking, and operational excellence. I have worked with medical practices, home healthcare agencies, and AI data annotation projects where precision, confidentiality, and attention to detail are critical.

Core Expertise
Medical Virtual Assistance
Patient Care Coordination
Medical Records Management
Medical Scribing
Clinical Research Support
Literature Review & Medical Publications
AI Data Annotation & AI Model Training
Quality Assurance (QA)
Image, Text, Video & Multimodal Annotation
Data Validation & Quality Control
Healthcare Recruitment & Talent Sourcing
Administrative & Executive Support
Calendar & Email Management
Data Entry & Database Management
HIPAA-Compliant Documentation
SOP Compliance & Process Improvement
Healthcare & Administrative Tools
eClinicalWorks (eCW)
WellSky (Kinnser)
HumHealth
RingCentral
Google Workspace
Microsoft Office
Google Sheets & Excel
Trello
ClickUp
Asana
Canva
AI Data Annotation Experience

I have experience working on AI training and quality assurance projects involving image annotation, video annotation, multimodal data labeling, visual grounding, data validation, quality review, and guideline-based evaluation. I consistently follow detailed instructions, maintain high accuracy, identify edge cases, and deliver reliable outputs that improve AI model performance.

What You Can Expect
Accurate and detail-oriented work
Strong analytical and problem-solving skills
Excellent written and verbal communication
Fast learner who quickly adapts to new software and workflows
Dependable, organized, and deadline-driven
Committed to data security and confidentiality

Whether you need a reliable Medical Virtual Assistant, Clinical Research Assistant, AI Data Annotation Specialist, Patient Care Coordinator, Healthcare Recruiter, or Administrative Professional, I am ready to help your business streamline operations, maintain data quality, reduce administrative workload, and deliver exceptional results.

I’m a dedicated Healthcare Virtual Assistant with strong BPO and US healthcare account experience. I have a solid experience handling inbound and outbound calls for both members and providers in high-pressure medical settings. With deep knowledge in HIPAA compliance, medical terminology, insurance benefits and eligibility, prioritization of tasks, authorizations, and billing processes, I -----------iver support that’s both efficient and reliable as well maintaining good relationships with patients and providers.

I'm a dedicated, results-driven Customer Service Specialist with hands-on experience in call center operations, live chat and email support, and payment processing. I focus on building strong relationships with customers, resolving complex issues efficiently, and using CRM systems and digital tools to deliver reliable, high-quality service. I'm known for clear communication, strong problem-solving skills, and a consistent focus on meeting goals.

I've supported U.S.-based customers and healthcare professionals with billing questions, healthcare inquiries, credentialing, and contracting processes. Through chat and phone support, I consistently deliver first-contact resolutions and maintain high customer satisfaction, reinforced by positive real-time feedback.

I’ve also completed formal training in Customer Service through training platform, along with additional on-the-job training from my previous roles, giving me a solid understanding of client support, communication, and problem-solving best practices.

I approach every interaction with professionalism, initiative, and independent critical thinking. In addition, I have experience supporting small business operations, bringing a high level of care, organization, and attention to detail to every task.

Let's collaborate!

Versatile professional with expertise in healthcare operations, financial services, fraud analysis, and data management, committed to accuracy, efficiency, and service excellence.

I’m a Medical Virtual Assistant with experience supporting healthcare providers and creating engaging video content for online platforms.

Skills
>Patient scheduling & calendar management
>Insurance verification & eligibility
>EMR/EHR handling
>Customer support (calls, email, chat)
>Video editing (short-form, reels, healthcare content)

Tools
>Google Workspace
>CRM / EMR systems
>CapCut /Filmora / Canva/Camtasia

I’m ready to support your clinic or business. Let’s work together!

I take great pride in maintaining the highest standards of professionalism, consistently delivering world-class customer service throughout my five years of dedicated service across various companies. My track record as a top performer stems from my ability to efficiently address diverse customer concerns while upholding the utmost ethical standards. I am deeply committed to hard work and honesty, striving to cultivate enduring professional relationships with my clients for the long term.

I am a dedicated and compassionate healthcare professional with strong clinical skills, a patient-centered approach, and a commitment to delivering high-quality care. I have experience in medical surgical specifically that I am a dialysis nurse now and I am continuously working to expand my knowledge and stay current with best practices in the field. I pride myself on being reliable, detail-oriented, and an effective communicator qualities that help me build trust with patients and collaborate well with colleagues.
I want to be known as a worker who leads with empathy, shows up with integrity, and always puts the needs of patients first. I strive to be someone that patients and tea-----------mbers can rely on—not only for competence but for kindness, teamwork, and professionalism. My goal is to make a meaningful impact in every role I take on by combining clinical expertise with genuine care.

Experienced in Insurance Verification, Eligibility & Benefits, Claim Denials, Rejection & Scrubbing, Medical Billing for mental & behavioral health, AR collections, scheduling, and inbound/outbound calls. Proficient with ECW and SimplePractice.

I am a Google Ads Specialist and Technical SEO professional with over 10 years of experience helping service-based businesses generate qualified leads and grow through data-driven digital marketing.

I specialize in managing Google Ads campaigns from strategy, account audits, campaign setup, optimization, conversion tracking, reporting, and ongoing performance improvements. My approach focuses on maximizing lead quality while reducing cost per lead and improving return on ad spend.

Experienced managing campaigns for US, Australian, New Zealand, and Canadian businesses.

Industries I've worked with include:
- Law Firms & Legal Services
- Home Services & Construction
- Medical & Healthcare
- Restoration & Disaster Recovery
- Local Service Businesses
- eCommerce

Core expertise includes:
- Google Ads
- Microsoft/Bing Ads
- Google Analytics 4 (GA4)
- Google Tag Manager (GTM)
- Google Search Console
- Data Studio
- Conversion Tracking setup and implementation
- Keyword Research & Search Intent Analysis
- Landing Page Optimization & A/B Testing
- Technical SEO
- On-Page & Off-Page SEO
- Local SEO
- Google Ads Editor

I also have experience with:
- Campaign Audits
- Budget Forecasting & Pacing
- Lead Validation
- Client Reporting
- Process Documentation
- Web Development
- Project Management

I am comfortable working independently, collaborating with agencies and in-house marketing teams, and communicating with clients when needed. My goal is always the same: generate more qualified leads while continuously improving campaign efficiency and ROI.

I have worked in the BPO industry for one year and eleven months. The majority of the accounts that I have handled were Healthcare accounts.