Commercial Insurance | Customer Service Specialist | Pharmacy Helpdesk Specialist
Data Entry & CRM Management • Pharmacy helpdesk Manager • Social Media Marketing • Report Generation • Client Support
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Data Entry & CRM Management • Pharmacy helpdesk Manager • Social Media Marketing • Report Generation • Client Support
-----------------------------------------HIRE ME!I’m an Experienced Virtual Assistant who’s passionate about DELIVERING EXCEPTIONAL CUSTOMER SATISFACTION. Together, we can SUPERCHARGE your business expansion goals!What I Bring to the Table:*Customer Service Guru: Committed to providing EXEMPLARY service via chat, tech support, and phone.*Master Problem Solver: Quick and effective in remote troubleshooting and issue resolution.*Time Management Pro:
TRANSITIONAL CARE MANAGER SUPPORT : ADMIN ROLE- SPECIAL ADVANTAGE• Upload necessary codes, forms, and documents to the website. • Work with Adobe to create documents. • Enroll kids to the system. • Work on HCBS packet (to be signed by the parents). • Check if the kids are covered by insurance (K codes). • Update programs. • Develop effective working relations with care management team throughout the entire enrollment process. • Adhere to professional standards as outlined by protocols, rules,
I am an enthusiastic, reliable, and hardworking individual who has over 8 years of giving professional, efficient, and high-quality service to various BPO companies. I've worked as a Sales Outbound agent Customer Care Representative and as an IT Helpdesk. I am now a freelancer, who has experience in WordPress, Customer Service, and Administrative /Virtual Assistant tasks. I am skilled in communicating with clients over the phone, in chat, and by email. I am great at multi-tasking an
Service DeskIT HelpdeskClient RelationshipProject ManagementTicketing SystemRemote TroubleshootingSW HW SupportSoftware Installation / ConfigurationProblem SolvingPeople SkillsCommunication SkillsCustomer SupportProfessional Experience
A+ Certified Tech with high-level experience in the following:-Workstation operating system issues-Workstation hardware diagnostics, troubleshooting-Printer Issues-MS Office / O365-Antivirus installation, threat removal-Backup software (Acronis, Replibit, Veeam)I also have ample amount of experience with:-Managing Server 2003, 2008, 2012 and 2016-HyperV / VMware servers/workstations-Managing Active Directory-Microsoft Exchange
I helped companies provide the best customer service to their client. I also helped IT companies by giving helpdesk level 1-2 support through email and call (troubleshooting) I also do sidejobs like data entry.
Hello! I’m Ricci S. Sahagon, an IT professional with a strong foundation in web development and technical support. I hold certifications as an IT Specialist in HTML and CSS, Cisco CyberSecurity Essentials, CCNAv7, and Cisco DevNet Associate. With a combination of technical expertise and creativity, I specialize in the following services:Front-End Development: I create responsive, user-friendly websites using HTML, CSS, and JavaScript, with a focus on modern design trends like Glassmo
-AWS Cloud , Azure , Technical Support , Helpdesk , Customer Service , Networking and Security , VPN , ticketing system , chat , call and email support, ITIL , Incident Management , Problem , Change and Request Management. Leadership , Team Player, Root Cause Analysis, Datto, RMM, Service Now, User administration, 0365, Active Directory, Procurement
I have been working in a Customer service and IT industry for 8 years. I am an experienced Customer Service Representative, with a history of working in one of the top BPO & ITO companies in the Philippines. I've worked with one of the top technology & networking companies in the world for 3 years where I was supporting their partners and clients through phone, email and chat. We have a wide scope of support, and since it’s an IT company, I always have to be ready for changes. After
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