Hire top-tier Helpdesk Support experts

?? Check out Louie Peña's profile now! ?? Hi there! I am Louie Peña, your go-to expert for excellent account administration and customer service. Do you need someone to manage your transactions, billing, and all of the in-between? There's nowhere else to look!This is how I operate:?? Discovery: Let's start by determining what you need. I'll speak with you to learn about your needs, preferences, and objectives.?? Planning: After we reach an agreement, I w

I want to find a part-time job that suits my skills. I am currently working as a team leader in a BPO company and have been working on a non-voice project. I have also worked as an email support person in CCTV and network equipment accounts. I have in-depth knowledge of Office programs such as Word, Powerpoint and Excel.

I am a dedicated and skilled professional with a robust background in both customer service and information technology. With several years of experience in IT support and a proven track record of delivering exceptional customer service, I excel at bridging the gap between technical solutions and user satisfaction.Key Strengths:Technical Expertise: Proficient in diagnosing and resolving hardware, software, and network issues. Experienced with various operating systems, inc

A talented, detail-oriented IT Administrative Assistant and Customer Service advocate with experience providing exceptional support and ensuring tasks are completed on time with confidentiality. Thrives in fast paced, virtual environments followingestablished procedures and practices to exceed all customer expectations.Education Background:Bachelor of Science in Computer ScienceAsian Institute of Computer StudiesJune 2002 - March 2006SKILLS <

Handling ticket escalations related to AWS, Microsoft Office 365 and Lending QB.

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I work with passion in providing excellent customer service. I have 12 years of experience in the BPO-IT outsourcing industry. I started as an Agent made it as a Subject Matter Expert and an Incident Management Analyst.With all the years of experience, I learned proper customer engagement that will always result in a quality resolution to each customer's concern. This has been my weapon in making difficult customers to very satisfied ones.If I look like the best candidate for you, do

• Customer-Centric Approach: Proven ability to handle customer inquiries, resolve issues promptly, and maintain high satisfaction levels.• CRM & Ticketing Software: Skilled in using CRM and ticketing platforms like Helpscout, Zendesk, and Intercom to streamline customer support processes.• SaaS Industry Experience: Adept at navigating the SaaS ecosystem, including subscription management, customer onboarding, and troubleshooting platform-specific issues to enhance user satisfaction a

IT Helpdesk Technician and Customer Support Specialist with 5+ years of experience in technical support, IT service management, and customer service. Proficient in diagnosing and resolving hardware/software issues, configuring LAN networks, VPNs, and firewalls, and optimizing remote and onsite IT operations. Possesses intermediate knowledge of Microsoft 365 Enterprise, Microsoft Dynamics 365, Azure Fundamentals, and HubSpot CRM, with experience in cloud-based tools, customer management, and