PRIMARY SKILLS
• Adobe Photoshop
• Macromedia Flash MX
• PHP MySQL
• Microsoft Visual FoxPro Programming Language
• Visual Basic
• C++ Programming Language
• Corel Draw
•WordPress Page Customization

TECHNICAL SKILLS
• Network and Structured Cabling Design
• Microsoft Office, OpenOffice and StarOffice Office Productivity Applications
• System Management and Administration
• Computer Systems Organization
• Computer Troubleshooting
• Web Applications and Web Designing
• LAN/WAN Configuration
• PC assembling and trouble shooting
• Exchange Management Console (On-Premise and Cloud Environment)
• O365 Administration and Cloud Services Support
• SharePoint Application Support and Expert

SEO Skills
* Article Submission on the following sites
* SEO (Ezine, Isnare, My Article Network, SEnukeX, The Best Spinner, Squidoo, SEO Link Vine) Expert
* Use SenukeX in submittings articles and The Best Spinner in spinning an articles
* Pinger, Indexer, Toolbox,Web 2.0 Profile Project,Submitter Module Senuke X ,SENuke X Social Bookmarking,Niche Research,Make Site Drive Traffic

Link Builder
Build relationships and links from relevant high ranking websites based on targeted keyword list
* Post well written comments at relevant blogs and forums
* Promote website and contents through social media
* Keep logs of successful and unsuccessful link building activities
* Video Commenting/Blogs Commenting

Web Research | Data Entry | Virtual Assistant
My current Work is in Helpdesk Support Tier 2 / NOC, My previous work was System Administrator/ MSP but the pay is more elegant in my recent work. I'm Looking for a Part Time Job Thanks.

Experience in IT Service Desk since 2017

Detail-oriented professional with experience in chat support, helpdesk assistance, data entry, and data annotation. Proficient in Microsoft Excel with strong organizational and problem-solving skills. Skilled in graphic design and committed to delivering accurate, efficient, and high-quality work.

I'm ----------- ----------- from the Philippines, a Full-stack web developer and Technical Helpdesk Specialist with 3+ years of combined experience in delivering reliable remote support across technical, administrative, and cus-----------er service domains. Currently, I work as a Virtual Assistant helping busy professionals, businesses, coaches, online business managers, and entrepreneurs with a blend of services tailored to simplify operations and support business growth.

What I can do to help you:
Design and develop responsive, mobile-first websites
Troubleshoot and resolve networking and connectivity issues
Troubleshoot and debug networking issues
Equipment configuration & troubleshooting
SD-WAN & Starlink integration support
Build cus----------- websites
Documentation (MOPs, logs, SOPs)
Assist in building cus----------- web applications and tools
Integrate Stripe API for e-commerce functionality
Develop CRM systems and business tools
Create responsive, mobile-friendly designs
Provide ongoing website maintenance and support
Generate data-driven reports to support business decisions
Document configurations, workflows, and processes clearly
CRM and ticketing system updates
Data entry and file management
Assist with general administrative tasks

Why work with me?
I ensure website seamless functionality
Experience with relational databases (e.g. SQL Server, MySQL)
Familiarity with version control systems like Git
Ability to work independently and as part of a team
Strong problem-solving and strong analytical abilities
High attention to detail with a focus on writing clean, maintainable code

Web Development, Web Design & Page Layout, Project Management, English Proficiency, Administrative Management, Communication, Web Programming, Design Strategy, Technology Proficiency, Tech-Savvy, Fullstack, Software Development Project Manager, Javascript, CSS, Project Management, C#, Admin Data Processing, Cus-----------er Service, Office and Administration, Content Creation, Web Programming, Git, IT Asset Management

• Provide users and clients technical support regarding Hardware and software installation and repairs
• Managing User accounts in Active Directory
• Setup workstations and media devices
• Purchase of computer peripherals , network peripherals and printers
• Assemble data and prepare periodic and special reports, manuals,
• May supervise records management technicians and related staff
• Co-ordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security
• Delivers medicine to other branches of drugstore and hospital
• Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
• Administer policies and procedures related to the release of records in processing request under government access to information and privacy legislation
• Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures

I am an adaptable and results-driven professional with a strong background in Technical Support, Helpdesk operations, System Administration, and IT Project Management. With hands-on experience in maintaining IT infrastructures, troubleshooting complex issues, and leading projects, I bring both technical expertise and problem-solving skills to every role.

I am passionate about leveraging technology and creativity to help organizations achieve efficiency, innovation, and growth.

With a strong foundation in data enrichment and lead generation, I specialize in delivering accurate, high-quality leads that fuel sales pipelines and support business growth. My expertise lies in sourcing, researching, and enriching contact and company data, ensuring sales teams receive clean, verified, and actionable information to engage the right prospects.

While I do not perform appointment setting or direct outreach to prospects, my work lays the critical groundwork that enables marketing and sales teams to execute successful engagement strategies.

What sets me apart is my diverse professional background in customer service and technical support across various industries. This experience has not only made me a skilled communicator but also highly adaptable and business-aware—qualities that allow me to understand market nuances, ask the right questions, and pinpoint ideal customer profiles with precision.

Whether it's identifying decision-makers, enriching CRM data, or mapping organizational structures, I bring a strategic mindset and relentless attention to detail that ensures every lead meets the highest standards.


Let's connect—I'm always open to opportunities where I can help businesses turn raw data into real revenue potential.

I have a total of 6 years of customer service experience. Almost 5 years of experience handling Australian customers. We support phones and data services. I have basic knowledge of Cisco Phones. We are supporting customers with their Phones and Internet issues and request. We also do basic troubleshooting, creating Cisco phone profiles, and basic change requests for Cisco Phones.
We also handle emails and calls. We do it simultaneously, so I can say that I can multitask and make sure that I will finish my task within that period of time.

Hi! I am a Technical Support and Customer Service Specialist focused on providing efficient, professional, and reliable support to customers. I help businesses resolve technical issues, manage customer inquiries, and ensure a smooth and positive customer experience across email and chat channels.

I specialize in troubleshooting basic technical issues, handling customer concerns, and providing clear solutions in a timely manner. I am experienced in managing support tickets and ensuring that all customer issues are properly tracked and resolved.

My skills include:
• Technical support and troubleshooting (software and account issues)
• Customer service via email, calls and live chat
• Helpdesk and ticketing system management
• Issue diagnosis and problem solving
• Account and product/service support
• Escalation handling when needed
• Professional written communication

I am familiar with CRM and ticketing tools. I am highly organized, detail-oriented, and able to work efficiently in fast-paced environments.


My goal is to help businesses improve customer satisfaction by delivering fast, accurate, and friendly support. I am always committed to professionalism, patience, and clear communication in every interaction.

I’m ready to support your team and contribute to a smooth and efficient customer support experience.

Resume: -----------

I am -----------, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years.
I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure.
-?System Engineer-?Technical Support-?IT Helpdesk Technician II / MSP Helpdesk Support-?Admin Support-?Senior Analyst-?System Support Analyst I-?Customer Service-?40 WPM with 99?curacy

I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys.
Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively.
With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more.
I possess a solid understanding of computer systems, mobile devices, and other tech -----------om basic to complex technical issues, I am adept at diagnosing and resolving problems.
Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further.

Applications and Tools, websites I use:
JiraService NowAutotaskConnectwiseNinjaOneAterraKaseyaDatto RMMVMwareGoto AssistSalesforceCitrixGoogle DocsMicrosoft ExcelVoIP/Softphone - AvayaMicrosoft OutlookJabberTeam ViewerSlackGoToAssistGlobal protectCisco anyconnectLotus NotesBitdefenderSophosMicrosoft TeamsCloudradial
If my skills are fit for you, please contact me.
**Qualification Summary:**
With nearly 9 years of experience, I am a seasoned IT professional proficient in installation, administration, and configuration. As a System Engineer, I excel in computer hardware, software, networking, email systems, SQL, and virtual private networks. My expertise extends to basic electronics and communication theories, and I am adept at various computer applications, including MS Word and Excel. My disciplined approach, adaptability to change, and strong customer service skills enable me to work effectively with minimal supervision. I am highly organized, capable of multitasking, and adept at managing multiple tasks while maintaining focus on various objectives.
**Core Competencies:**
- System Configuration and Administration- Firewall Configuration- Desktop, Laptop, and Printer Configuration- Office 365- Windows Server- Helpdesk Support- Virtual Assistant- Basic Marketing Landers and Shopify Store Configuration- SQL scripting
**Work History:**
1. **Acquire Asia Pacific** - Customer Service Support (Dec-----------) - Customer Service Representative: Directory Assistance - Maintained high-quality service standards during recorded calls, provided information, and addressed customer complaints.
2. **Alorica Pacific Rim Inc.** - Technical Support (Nov-----------) - Technical Support Representative: DSL Internet Account - Diagnosed and resolved technical issues, offered remote support, collaborated with field technicians, and ensured timely follow-ups.
3. **TPG Telecom** - Helpdesk Support (Jun 2014 - Mar 2015) - Helpdesk Tech Support: ADSL/Fiber Internet Account - Expertly diagnosed and resolved connectivity issues, provided customer support, and maintained consistent follow-up.
4. **ATOS – AETNA** - Senior Service Desk Specialist (Mar 2015 - Feb 2017) - Senior Service Desk Specialist: Aetna (US-based healthcare company) - Managed diverse account issues, computer hardware/software matters, printers, phones, internet, and specialized applications. Proficient in troubleshooting wireless networks, VPN, Avaya, and active directories. Successfully diagnosed and resolved complex technical issues.
5. **Openspend - Salon Ultimate** - Helpdesk Support (Mar 2017 - Apr 2019) - Supported Salon and Spa Point of Sale (POS) system. - Provided technical support, including network troubleshooting, firewall configuration, antivirus setup, hardware installations, and SQL tasks.
6. **Novatech** - System Specialist (IT Help Desk) - Frontline support for hardware/software issues via telephone and remote assistance. - Conducted root cause analysis, escalated technical issues, monitored IT systems, performed OS patching, and created technical documentation.
**Desired Skills:**
- Supported business applications like Microsoft Office, Outlook, Office 365, and Azure.- Diagnosed Citrix/RDS and LAN/WAN connectivity issues.- Administered Active Directory and Microsoft Exchange Online.- Managed Windows Server and Hyper-V console.- Proficient in server virtualization (VMware & Hyper-V).- Provided mobile device support (iOS & Android).- Utilized ConnectWise Manage/Automate systems.- Applied ITIL support principles for effective problem resolution.
7.**Consuro:**
- Proficiently supported business applications including Microsoft Office, Outlook, Office 365, and Azure.- Expertly diagnosed and resolved issues related to Citrix/RDS and LAN/WAN connectivity, ensuring seamless network operations.- Skillfully administered Active Directory and Microsoft Exchange Online, optimizing user management and communication systems.- Demonstrated hands-on experience in Windows Server and Hyper-V console administration, ensuring stable and efficient server operations.- Possessed a strong working knowledge of server virtualization technologies, including VMware and Hyper-V, contributing to virtualized infrastructure management.- Successfully supported mobile devices, both iOS and Android platforms, resolving issues to ensure smooth mobile operations.- Utilized ConnectWise Manage/Automate systems to streamline IT processes and enhance operational efficiency.- Applied ITIL support principles for effective ticketing, triage, and problem resolution, aligning support practices with industry best practices.
8.**ESC Partners (Enterprise Solutions Consulting, LLC):**
- Analyst specializing in Test Execution and AMS (Application Management Services).- Proficiently gathered test requirements and created comprehensive test documents including test data and cases.- Set up and verified test environments, identified, reported, and tracked defects, and coordinated defect resolution with developers.- Skilled in CCS reporting, configuring reports in alignment with BI Publisher (analytics publisher) data visualization.- Familiarity with SQL scripting for basic data manipulation and analysis.

IT Helpdesk/Support - PC & Network Troubleshooting, MyService, ServiceNow, JIRA, Active Directory, MS O365, Azure Active directory, Intune. Web development( HTML, CSS, Javascript and PHP). Customer Service - Zendesk, Amazon tools.

I have 2 years of experience as a DM setter focused on lead generation and appointment setting. I’m skilled in starting conversations, building rapport, qualifying leads, and handling follow-ups through platforms like Instagram and Many chats. I’m also experienced with tracking leads using Google Sheets, Notion, Excel, and CRM tools to ensure smooth workflows and consistent results. I consistently hit my targets and maintain high response rates.I’d love to help manage chats, engage subscribers, and drive conversions for your account.

I help small e-commerce and online businesses manage customer support operations through organized email and chat support, helpdesk management, and customer issue resolution.

I focus on handling customer inquiries clearly and professionally, tracking orders, managing support tickets, and helping customers receive accurate updates and assistance. I also provide basic Level 1 technical support and help maintain smooth communication between the business and its customers.

I use tools such as Google Workspace, Trello, Notion, Slack, Gmail, Meta Business Suite, Canva, Microsoft Office Tools, and Publer to stay organized and support daily operations efficiently.

?Dedicated IT Support Professional bringing 8 years of experience from the BPO sector and specialized Desktop Support. I possess strong English communication and critical problem-solving skills, enabling me to quickly understand user needs and provide efficient, high-quality technical resolutions. My technical toolkit includes expert-level use of Salesforce, Service Now, Active Directory for user and i----------- management, as well as remote support expertise with LogMeIn, TeamViewer, ConnectWise, and Bomgar Cloud. I thrive on turning complex technical issues into positive support experiences.