Customer Support Associate | 4+ Years in Ecommerce | Email Support, Orders & Returns | Shopify, Zendesk, Gorgias, Zoho | Appstle | Circuit | Proven Track Record in Customer Satisfaction & Process Optimization

Customer Support & E-commerce Specialist | Financial Operations Analyst | Shopify • Zendesk • CRM • P2P • Data-Driven

I help e-commerce brands and finance teams run smoother handling customers, operations, and numbers without letting anything fall through the cracks.

With experience across customer support, Shopify operations, and Procure-to-Pay (P2P), I’ve worked in fast-paced environments where speed, accuracy, and communication matter. I’ve managed 150+ tickets daily in Zendesk, maintained 99% SLA compliance, and handled 120+ invoices/day with high accuracy.

At IBM Philippines, I supported global operations starting in Helpdesk Support (calls, email, chat)—resolving issues, calming frustrated customers, and keeping satisfaction high. I later moved into P2P Accounting, where I processed vendor invoices, resolved discrepancies, and ensured timely, accurate payments. I also worked with SAP Concur (Travel & Expense), reviewing and approving claims based on policy compliance.

On the e-commerce side, I supported Shopify stores using Zendesk, handling order tracking, refunds, disputes, and account concerns always keeping communication clear, human, and solution-focused.

What I bring:

Customer Support (Email, Chat, Calls) – fast, clear, and human
E-commerce Operations – Shopify, order management, refunds, disputes
Financial Operations – AP, P2P, invoice processing, Concur
Tools – Zendesk, Shopify, CRM systems
Performance – 99% SLA | High-volume ticket & invoice handling
Process Improvement – spotting issues, reducing backlogs, improving workflows

I don’t just complete tasks—I take ownership, solve problems, and look for ways to improve how things are done.

If you need someone who can support customers, manage operations, and keep things running efficiently, let’s connect.

Hi there!

I help busy business owners and teams stay organized, efficient, and focused on growth.

I can assist with:

- Email & Calendar Management, Scheduling, and Follow-ups
- Data Entry, File Organization, Document Formatting, and Simple reports
- Customer Support, Inquiries, and Clear Communication
- Social Media Management, Content Scheduling, and Canva Graphics
- Lead Generation, Research, and Prospecting

Tools: Google Workspace, Trello/Asana, Notion, Canva, Zoom, Slack
Expect reliability, detail-oriented work, and Daily updates.

Message me with your Business Type and Task that you need help with.

I am a results-driven BPO Professional and Customer Support Specialist with over 6 years of experience delivering high-quality customer service across healthcare, technical support, travel, and e-commerce industries. Skilled in handling multi-channel support including phone, email, chat, and ticket-based systems such as Zendesk and CRM platforms.

Experienced in claims processing, prior authorization, escalation handling, and provider support within healthcare accounts while consistently achieving top quality and performance recognition. Proven ability to manage high-volume workloads, resolve complex customer concerns efficiently, and maintain strong compliance with company and industry standards.

In addition to corporate experience, I have worked as a Freelance Content Moderator and Zendesk Customer Support Specialist, managing customer inquiries, reviewing user-generated content, and ensuring policy compliance while maintaining professionalism and empathy in every interaction.

Known for strong communication skills, problem-solving ability, adaptability to fast-paced environments, and commitment to exceeding KPIs and customer satisfaction goals. Passionate about providing seamless customer experiences and supporting business growth through reliable and efficient service operations.

Experienced operations and quality assurance professional with a strong background in online commerce support, logistics coordination, and customer experience improvement.

I specialize in bridging operations between users and internal teams, ensuring accurate execution of workflows, strong compliance with guidelines, and continuous improvement of service quality.

My experience includes quality auditing, risk and refund review analysis, customer support operations, and fulfillment coordination across fast paced environments. I have worked closely with both customer facing teams and backend operations, focusing on accuracy, efficiency, and system level improvements.

Core strengths include data driven analysis, root cause identification, process improvement, operational reporting, and cross functional communication. I am comfortable working in high volume environments where precision and consistency directly impact customer satisfaction and business performance.

I support businesses with customer communication, follow-ups, documentation, and day-to-day administrative tasks that keep operations organized and moving smoothly.

I have 2 years of customer service experience supporting international customers through phone, email, and ticket-based workflows. My experience includes handling inquiries, tracking concerns, refunds, escalations, follow-ups, documentation, and accurate recordkeeping while maintaining clear and professional communication.

My tools include Zendesk, Microsoft 365, Excel, Outlook, Google Workspace, Gmail, and ChatGPT. I use these for customer communication, task tracking, inbox management, documentation, and daily support operations. I am comfortable working in structured systems, maintaining clean records, and making sure tasks are completed accurately and on time.

I am available for full-time remote work and can align with different business hours, including US, UK, and Australian time zones, depending on business needs. I am looking for a long-term role where I can support daily operations, provide dependable customer service, and become a reliable part of the team.

You can expect consistent communication, accurate work, strong follow-through, and a professional approach every day.

I help businesses manage customer communication, handle high-volume outreach, and keep operations organized through structured systems and consistent follow-ups.

I specialize in lead generation, appointment setting, customer support, and inbox management, working with business owners who need someone reliable to manage conversations, qualify leads, and maintain smooth daily operations.

I have hands-on experience working as an Appointment Setter and DM Manager, where I manage 100+ conversations daily, engage with inbound and outbound leads, and guide prospects through structured qualification processes. I focus on building natural conversations, handling objections professionally, and moving leads toward booking calls while maintaining accurate records inside CRM systems.

I also have experience in social media outreach and engagement, where I performed high-volume manual prospecting by reviewing hundreds of profiles daily, identifying qualified audiences, and initiating outreach through Instagram, TikTok, and messaging platforms.

On the customer support side, I have experience with Shopify and Zendesk, handling order inquiries, refunds, replacements, and customer concerns while maintaining clear, professional, and timely communication. I ensure that every customer feels heard and supported, which helps reduce refunds and improve overall customer experience.

In addition, I bring strong administrative experience from my role as an ICT Coordinator and Administrative Support, where I managed large datasets, maintained over 1,000 records with accuracy, handled communication, and supported daily operations through organized systems and documentation.

Tools & Platforms I Use:
Google Workspace (Docs, Sheets, Drive, Calendar), CRM Systems (Custom CRM, Zoho, HubSpot – basic), Shopify, Zendesk, Calendly, Instagram, TikTok Business Center, LinkedIn, Facebook, Slack, Zoom, Microsoft Teams, WhatsApp, Canva, ChatGPT, Copilot

What I Bring:
High-volume outreach and lead generation
Appointment setting and lead qualification
Customer support and inbox management
CRM tracking, follow-ups, and pipeline organization
Strong communication (DM, email, chat)
Detail-oriented and consistent execution

I am available for full-time or part-time work, aligned with US time zones, and I’m looking for a long-term opportunity where I can provide reliable support and grow with your business.

I take ownership of my work, stay organized under pressure, and make sure every message, lead, and task is handled properly. If you need someone who is consistent, proactive, and easy to work with, I can help.

Customer Support & Content Moderation Specialist with over 8 years of experience providing email, chat, and phone support for customers across US and APAC regions.

I have supported customers across multiple industries including e-commerce, telecommunications, streaming platforms, food delivery, finance, SaaS (Zoom support), and cryptocurrency. My experience includes handling customer inquiries, billing concerns, technical troubleshooting, account management, order processing, refunds, and customer retention.

I have also worked extensively in content moderation, reviewing user-generated content, enforcing platform policies, ensuring compliance, and maintaining quality standards in fast-paced environments.

I am experienced in handling both US and APAC customers, allowing me to adapt to different communication styles, expectations, and service standards while maintaining accuracy and professionalism.

Tools and platforms I have used include Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, Google Workspace, Microsoft Office, Asana, Trello, and ChatGPT for workflow efficiency.

Core skills:
• Email, Chat, and Phone Support
• E-commerce Customer Support
• Shopify Order Management (refunds, cancellations, updates)
• Billing and Technical Support
• Content Moderation & Policy Enforcement
• Ticket Management & Escalations
• Customer Experience (CX) Improvement

I am seeking a long-term remote opportunity where I can contribute my customer support expertise, grow professionally, and help businesses improve customer satisfaction and retention.

Hi, I'm Kian, a Customer Support Specialist with 2 years of experience helping businesses deliver responsive, professional, and customer-focused support.

I specialize in assisting customers through email, chat, CRM platforms, and technical support channels. My goal is to help businesses improve customer satisfaction, resolve issues efficiently, reduce escalations, and create positive customer experiences that strengthen brand loyalty.

My background includes supporting international customers in video streaming services, real estate operations, and online platforms. I have handled billing concerns, account recovery requests, subscription management, technical troubleshooting, appointment coordination, and high-volume customer inquiries while maintaining quality and accuracy.

Key Areas of Expertise:

- Customer Support (Email, Chat, and CRM)
- Technical Troubleshooting
- Billing, Refunds, Renewals, and Subscription Support
- Account Recovery and Verification
- Ticket Management and Case Resolution
- CRM Data Management
- Customer Retention Support
- Escalation Handling
- Appointment Scheduling
- Administrative Support

Tools and Platforms:

- Zendesk
• Salesforce
• Google Workspace
• Microsoft 365
• Airtable
• Notion
• Slack
• Microsoft Teams
• Genesys Cloud
• Canva

Additional Experience:

I also have experience in content moderation, where I reviewed more than 1,000 comments daily while ensuring compliance with platform policies and quality standards. I was recognized as Most Improved Employee for my consistency and performance.

Additionally, I supported a healthcare client by managing patient appointments, organizing records, tracking schedules, and maintaining accurate documentation to support smooth daily operations.

What you can expect when working with me:

- Professional and friendly communication
• Strong attention to detail
• Fast learning and adaptability
• Reliable follow-through
• Customer-focused problem solving
• Accurate documentation and CRM management

If you're looking for a dependable Customer Support VA who can represent your business professionally, handle customer concerns efficiently, and help create positive customer experiences, I'd be glad to support your team.

Most support delays happen after the first reply, especially when inboxes, live chat, and internal coordination start moving at different speeds.

I’m a Customer Support Specialist with 3 years of experience supporting fintech, travel, and hospitality accounts for US and UK customers in fast-paced, SLA-driven environments.

I provide multi-channel support across phone, email, and live chat, handling payment issues, billing concerns, account verification, booking changes, refunds, and escalation cases using Zendesk workflows for accurate tracking and resolution.

I manage 30–80 customer interactions daily while maintaining around 90% CSAT and 95% SLA compliance in fast-moving support queues. I’m experienced in handling live phone calls, resolving customer concerns in real time, and keeping communication professional across multiple support channels.

My background also includes CRM documentation, ticket queue management, escalation workflows, and internal coordination using Slack, Google Workspace, Microsoft Teams, Trello, and Outlook. I’m also HubSpot Service Hub Software Certified, with training focused on customer support workflows, ticket management, and customer experience operations.

Tools: Zendesk, Slack, Google Workspace, Microsoft Outlook, Microsoft Teams, Zoom, Trello, Canva, ChatGPT.

Available for full-time or part-time remote roles aligned with US or UK schedules. I focus on structured workflows, clear communication, and consistent follow-through to keep support operations stable under pressure.

If you need a dependable support specialist who can confidently manage phone, email, and chat support while maintaining service quality in fast-moving environments, I’m ready to support your team.

For $3/hour, I will provide reliable customer support and virtual assistant services to help your business deliver excellent customer experiences. I have experience handling customer inquiries through email, ticketing systems, and remote support. I am proficient in using Zendesk, Freshdesk, and Re:amaze to manage support tickets efficiently. I also have hands-on experience with Shopify and Amazon Seller Central, assisting customers with order tracking, refunds, returns, account inquiries, and product-related questions. I am a fast learner, detail-oriented, and confident communicator who works well independently while maintaining professionalism, empathy, and a high level of customer satisfaction.

Skills & Services

• Email & Ticket Customer Support
• Zendesk, Freshdesk & Re:amaze
• Shopify & Amazon Seller Central Support
• Order Tracking, Returns & Refunds
• Customer Issue Resolution
• Product & Account Inquiries
• Professional Written Communication
• Remote Virtual Assistance
• Time Management & Multitasking
• Administrative Support
• Data Entry & Internet Research
• Reliable, Fast Learner & Detail-Oriented

Experienced and adaptable professional with over 10 years in Sales, Retention, E-commerce, Technical Support, Billing, and Content Moderation. Skilled in using tools like Zendesk, Shopify, Zoiper, Xero, Vistar, and Hivestack to deliver high-quality customer support and back-end operations. Proven success supporting top brands including HUM Nutrition, UrbanStems, 32 Degrees, Because Market, and Grocery TV. Known for combining technical expertise with a customer-first mindset to drive satisfaction, efficiency, and business growth.

I am a results-driven Operations Manager and Support Specialist with 15 years of proven experience in the telecommunications and customer service industries. My career progression—built from the ground up as a Customer Service Representative (CSR) to a Quality Assurance (QA) Supervisor and Operations Manager—gives me a unique, 360-degree understanding of how to build, scale, and manage high-performing support teams.

I specialize in streamlining daily workflows, managing strict Service Level Agreements (SLAs), and optimizing quality assurance processes to drive customer retention. I am highly adept at handling complex client escalations, turning difficult customer objections into value propositions, and ensuring operational metrics are consistently met or exceeded.

My Core Expertise Includes:

Operations Management: Workflow optimization, SLA compliance, KPI tracking, and team leadership.

Quality Assurance (QA): Standard Operating Procedure (SOP) creation, performance auditing, and targeted agent coaching.

Customer Success: Advanced objection handling, escalation resolution, and customer retention strategies.

Technical Tech Stack:

Customer Support & Comm Tools: Zendesk (Advanced workflows), Aircall, Slack

Productivity & Data: Microsoft Excel (Advanced data analysis, reporting, formulas), Google Workspace

Financial Platform Management: Managing local/international transfers and billing tools (Wise, PayPal)

I am looking for a long-term partnership with an elite business where I can step in, operate with complete autonomy, and add immediate strategic value to your operations.

If you need a reliable, detail-oriented professional to safeguard your SLAs and elevate your team's performance, let’s connect for an interview.

I am a customer support and digital marketing assistant with experience handling chat and email support, CRM tools, and Meta Ads management.

My background includes assisting customers through platforms such as Zendesk, Salesforce, and Citrix, where I developed strong communication, problem-solving, and multitasking skills in remote environments. I am comfortable managing multiple conversations, resolving issues efficiently, and maintaining a professional yet friendly tone in written communication.

I also have experience with Meta Ads, including setting up and monitoring campaigns, tracking performance, and making basic optimizations to improve results. This combination of customer support and digital marketing exposure allows me to contribute both on the customer experience side and in supporting business growth.

I am detail-oriented, reliable, and able to work independently in fast-paced remote settings. I am currently looking for a long-term opportunity where I can continue to grow my skills in customer experience, CRM systems, and digital marketing support.

Influencer Campaign Manager with hands-on experience managing 70+ brand-creator campaigns. Open to new opportunities in influencer marketing, campaign operations, and creator partnerships. Also experienced in e-commerce customer support and Shopify store operations.