I help businesses provide reliable non-voice customer support for teams that need consistent help with customer inquiries, account concerns, and day-to-day support operations. With 5+ years of experience supporting US- and AU-based customers, I bring clear communication, strong problem-solving skills, and dependable support.

How I can help:

* Email support
* Chat support
* Ticket handling and follow-ups
* Billing and account support

* Dispute resolution
* Account updates
* Retention support
* Basic technical support

Tools I use:

* Google Workspace
* Microsoft 365
* Notion
* Slack
* Zoom
* Google Meet
* Five9
* Amazon Connect
* Zendesk
* Podio
* GCIC
* Sime
* RDS
* ChatGPT
* Grammarly
* Canva
* CapCut
* Jira
* Figma
* Backoffice
* Go Kart
* Woocommerce
* Crisp

I am based in the Philippines and work in PHT (UTC+8). I am available for remote full-time or part-time work and can support teams during US, UK, and AU business hours. I am looking for a long-term role where I can provide consistent email and chat support, handle customer issues accurately, and become a dependable part of your operations.

I communicate clearly, follow instructions well, and take ownership of my work. With reliable internet, backup power, and a dedicated home office, I am prepared for stable remote work.

If you need a dependable customer support VA for email support, chat support, ticket handling, billing concerns, and account updates, send me a message.

I'm Rochelle, a Customer Support & Operations Specialist with 8+ years of experience helping e-commerce, fashion, and consumer brands deliver world-class service. I've managed 40-60 daily inquiries across email. chat, and SMS, ensuring customers feel heard, supported, and satisfied.

KEY SKILLS AND TOOLS:

- Platform: Shopify, Zendesk, Freshdesk, Salesforce, Stripe, Google Workspace, Trello, and Slack

- Inbox Management, CRM hygiene, workflow organization, and process improvement (templates and SOPs)

- Executive assistant tasks: scheduling, email management, and admin coordination

Strong communication skills —clear, empathetic, and professional


WHY HIRE ME:

I take ownership of tasks, deliver consistent results, and treat every customer interaction as an opportunity to build trust. Whether it's resolving tickets, streamlining operations, or supporting executives, I bring reliability, empathy, and efficiency to the role.

AVAILABILITY:

Full-time, responsive during US and UK business hours, starting at $10/hr

I help Shopify stores handle the side of e-commerce most people avoid - chargebacks, disputes, frustrated customers, tracking issues, and refund escalations.

Right now, I support Shopify brands using PayPal and Airwallex, handling dispute cases daily across Unauthorized Transactions, Item Not Received claims, duplicate payments, subscription disputes, and cancelled-order chargebacks. On busy days, I manage 80–100 cases while keeping responses organized and submitted before deadlines.

I’m comfortable working inside Shopify Admin, PayPal Resolution Center, Airwallex Disputes, Zendesk, Gmail, and Google Workspace. I also reconcile tracking through USPS, UPS, FedEx, 17track, YunTrack, and CJ Packet to build evidence and resolve customer issues properly.

When email support isn’t enough, I’m comfortable speaking directly with customers to de-escalate situations, explain what happened, and help resolve disputes before they become bigger problems.

I work well independently, keep clean documentation, and don’t need constant supervision to stay on top of tasks. Available full-time during US EST hours.

I am a reliable and detail-oriented Customer Support Representative and Virtual Assistant with over 2 years of experience supporting international clients in remote settings.

I have handled email and chat support, technical troubleshooting, order and delivery concerns, payments, subscriptions, refunds, and warranty claims. I am experienced in using tools such as Zendesk, Salesforce, RingCentral, Jobber, Floship, PayPal, Stripe, and Affirm to provide efficient and professional customer support.

I am comfortable working with graveyard shifts, managing multiple tasks, and communicating clearly with customers to ensure a positive experience. I am highly organized, quick to learn new systems, and committed to delivering accurate and timely support.

I am currently seeking a long-term remote position where I can contribute my skills, grow professionally, and be a dependable member of the team.

$5/hour Services I Can Help You With
I provide reliable support for customer service, Shopify, e-commerce, and virtual assistant tasks. I can handle email and live chat support, order tracking, returns, refunds, and social media messages. I also help with Shopify product listings, product updates, inventory management, order processing, and website audits. In addition, I can assist with data entry, research tasks, Google Sheets/Excel, post scheduling, caption writing, and basic social media engagement.
• Customer Support (Email & Live Chat)
• Order Tracking, Returns & Refunds
• Social Media Customer Support
• Shopify Product Listing & Uploads
• Product Descriptions & Store Updates
• Inventory & Order Management
• Website & Product Audits
• Data Entry & Internet Research
• Google Sheets & Excel Tasks
• Virtual Assistant & Admin Support
• Social Media Post Scheduling
• Basic Caption Writing & Engagement Support

As a versatile Virtual Assistant, I offer a strong background in Website Development and Technical QA, with a specialized focus on SEO and search visibility. I am proficient in managing WordPress sites, conducting in-depth Research, and optimizing digital assets to ensure peak performance and technical accuracy.

Beyond technical oversight, I provide high-level Operations Support, including professional Email Support and Social Media management. I am highly skilled in streamlining workflows using Google Docs and Sheets, and I leverage Canva to create professional visual content.

My goal is to bridge the gap between technical precision and client-centric service, maintaining seamless communication while building reliable foundations for business scalability. I am committed to delivering consistent, high-quality results that help your team achieve long-term growth and digital excellence.

Customer Support Specialist with 5+ years of experience in customer service, technical support, and remote operations across eCommerce and SaaS platforms. Skilled in handling customer inquiries, order management, billing concerns, subscription support, and technical troubleshooting while delivering excellent customer experiences.

Experienced with tools such as Shopify, Gorgias, Zendesk, Recharge, ShipStation, RingCentral, Slack, Zoho, Talkdesk, and Genesys. I have supported customers for brands including Netflix, Menulog, and Revelation Health LLC in fast-paced remote environments.

I am known for being reliable, detail-oriented, adaptable, and solution-focused, with strong communication and multitasking skills. I can work independently, manage high-volume tasks efficiently, and build positive customer relationships that drive satisfaction and retention.

Currently open to full-time remote opportunities and available to start ASAP.

Hi, I’m Clarisse, a Customer Support and Administrative Support professional with 4+ years of experience handling email support, customer inquiries, documentation, scheduling coordination, and remote operations.

I’ve worked in fast-paced environments where accuracy, communication, and organization are important every day. My experience includes managing 50–60+ customer inquiries daily, handling escalations, maintaining organized records, and supporting team operations using Zendesk, Google Workspace, Microsoft Office, Slack, and spreadsheet tracking tools.

Dedicated and reliable professional with nearly 3 years of hands-on Customer Service experience across voice, email, and live chat support. Known for strong English communication skills, keen attention to detail, and the ability to resolve customer concerns efficiently and professionally. A fast learner who adapts quickly to new tools and workflows, committed to delivering excellent customer experiences and high-quality remote support.

I am a Customer Support and Virtual Assistant with experience handling email and live chat support for customers. I specialize in resolving order concerns, refund requests, tracking issues, and customer inquiries with professionalism and empathy. I am skilled in clear communication, problem-solving, and providing organized support to ensure customer satisfaction. I am also familiar with tools such as Gmail, Google Workspace, Slack, and chat support platforms. Available for remote work and flexible schedules.

8 years of leadership experience in the customer service industry, specializing in logistics and e-commerce in the Philippines. Skilled in client engagement, problem resolution, and strategic decision-making. Trained in conducting client meetings, identifying business challenges, and presenting effective solutions to drive operational success. Proficient in overseeing KPIs to ensure business objectives and goals are met.

I am a Customer Support Virtual Assistant with 4+ years of experience helping service-based businesses manage customer inquiries efficiently across chat, email, and phone support. I handle high-volume customer interactions, including resolving refunds, delivery concerns, and customer complaints while maintaining accuracy and fast response times. I can manage up to 150–200 customer interactions daily, handle 2–3 concurrent chats, and resolve up to 100 email tickets while maintaining 95% customer satisfaction.

I am proficient in tools such as Zendesk, Slack, Google Meet, and Zoom. I also have basic working knowledge of Sabre and Amadeus for travel reservations. I am comfortable learning new systems quickly and adapting to different workflows.

I am available for full-time work and can work flexible hours, including US, UK, or AU time zones. I have a stable internet connection, a dedicated home workspace, and the equipment needed to support remote work.

I am looking for a long-term position where I can contribute to your business by providing reliable and consistent customer support. I take pride in being organized, dependable, and able to work well under pressure while maintaining a professional and positive approach.

Hi! I’m -----------, a reliable and highly organized Virtual Assistant with over ten years of experience supporting property management teams, Shopify stores, and online businesses worldwide.
I’ve helped Airbnb and short-term rental property owners manage bookings, guest communication, maintenance coordination, and team support using tools like AppFolio, Trello, and Google Workspace.
On the eCommerce side, I assist Shopify store owners with product uploads, customer service (via Zendesk & Gorgias), order tracking, and backend updates.
I thrive in remote settings and work best with clients who value proactive communication, attention to detail, and solutions over excuses. Skills & Tools I Use Regularly
Zendesk, Gorgias, Gmail
Shopify, Oberlo, Canva
AppFolio, Airbnb, VRBO
Google Sheets, Excel, Notion
Trello, Slack, GoHighLevel, Calendly
What You’ll Get Working With Me:
Clear, polite communication

On-time task delivery

Self-starter attitude, no micromanaging needed

Loyal, long-term support
I’d love to be part of a remote team or help a business owner breathe easier knowing someone capable has their back.
Let’s talk!

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Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

I am a Customer Support and Player Support Virtual Assistant with hands-on experience handling email-based customer inquiries and in-game player concerns. I have worked with high-volume ticket environments, providing clear, empathetic, and accurate response while maintaining service quality.

I am experienced in using ticketing and CRM systems such as Zendesk, and I collaborate closely with internal teams by identifying recurring issues, documenting trends, and escalating potential bugs or technical problem when needed.

With a background in gaming support and customer service account, I am detail-oriented, adaptable, and committed to delivering a positive user experience through professional communication and efficient issue resolution.