I help Shopify and e-commerce brands streamline customer support operations by handling high-volume inquiries, resolving order and account issues, and keeping CRM systems clean and well-organized so teams can respond faster and more accurately.

With over 3 years of experience in customer service, technical support, and sales support in fast-paced environments, I have supported brands such as T3 Micro, Tech Mahindra, and Haulla, managing 100+ customer interactions per day across email, live chat, social media, and phone.

My work focuses on ensuring smooth end-to-end customer experiences, from order tracking and returns to warranty claims and technical troubleshooting while maintaining accurate documentation, proper ticket tagging, and structured CRM data.

This has helped teams maintain consistent support quality even during high-volume periods by reducing backlog, improving case handling accuracy, and keeping customer records organized and actionable.

I have 7 years of experience helping Shopify store owners and large e-commerce companies through email, chat, social media, and phone support.

I handle customer concerns such as replacements, missing items, refunds, and supervisor escalations. I also help business owners manage urgent tickets and organize their inbox by checking daily reports to see which issues need immediate attention.

Handling customer complaints is one of my strengths. I work on escalation tickets for delayed replacements, missing items, wrong product deliveries, and risk management claims when customers are injured and need medical help.

By listening carefully and understanding customer needs, while using macros and templates, I can quickly identify problems, rebuild customer trust, and improve their experience with the service.
Aside from being a frontline support representative, I also make final decisions on whether complaints are valid and what resolution should be provided.

Shopify and E-commerce
I help customers with:

• Processing orders, order cancellations, order modifications, applying discounts
• Replacements and refunds
• Contacting logistics and warehouse teams for product availability
• Providing alternative product options
• Educating customers about product features
• Handling escalation tickets that require medical attention
• Turning negative customer experiences into positive ones
• Providing accurate resolutions to maintain high CSAT scores

Social media support:
I also manage customer concerns on social media platforms such as Facebook, Instagram, YouTube, and Pinterest by:
• Monitoring negative reviews and complaints
• Addressing customer issues quickly
• Focusing on solutions instead of customer emotions and providing proper resolutions
• Asking customers for permission to remove negative posts once concerns are resolved

Tools I use for phone, email, chat and social media
• Zendesk, Salesforce, Gorgias

Products I supported:
•Slow cookers, humidifiers, ice cream makers, air purifiers, filters, scented candles, tents, grills, and kayaks.

Why do clients choose me:
• I provide helpful insights for inbox management
• I prioritize urgent cases
• I stay calm under pressure
• I respond quickly and pay close attention to details
• I ask questions instead of making assumptions about resolutions
• I follow company policies for replacements and refunds
• I use all available tools before escalating questions

I don’t just respond to customers; I make sure they feel a human touch and know they are valued. I treat each customer as someone special, and when assisting them, I respond with the mindset of business owner

Customer Support & Retention Specialist | 9+ Years Experience

I help businesses improve customer satisfaction, reduce churn, and handle high-volume support efficiently.

Over the past 9+ years, I’ve supported US and AU customers through chat and email, specializing in customer retention, billing support, and technical troubleshooting.

What I bring:
• High-volume support handling (chat & email)
• Customer retention & issue resolution
• CRM management (Zendesk, Salesforce)
• Admin & task management (Asana)
• Clear, professional communication with customers

Proven experience:
• Handled 80–100+ customer interactions daily
• Maintained high customer satisfaction while resolving complex issues
• Supported billing concerns, refunds, and escalations
• Experience as a Supervisor – coaching agents and improving team performance

I’m reliable, detail-oriented, and able to work independently with minimal supervision.

I’m currently looking for a long-term role where I can support your team, improve customer experience, and contribute to business growth.

Available for part-time or full-time work.

Experienced and adaptable professional with over 10 years in Sales, Retention, E-commerce, Technical Support, Billing, and Content Moderation. Skilled in using tools like Zendesk, Shopify, Zoiper, Xero, Vistar, and Hivestack to deliver high-quality customer support and back-end operations. Proven success supporting top brands including HUM Nutrition, UrbanStems, 32 Degrees, Because Market, and Grocery TV. Known for combining technical expertise with a customer-first mindset to drive satisfaction, efficiency, and business growth.

Reliable Customer Service Representative

Hello! I am -----------. I am an experienced Call Center Representative and a Specialist for 6 years. I am detail-oriented and organized. I can communicate with the clients via phone, live chats, and email. Inbound/Outbound call, Email/Live Chat support, Virtual Assistant, Shipping, Sales, Basic Router and Peripherals Troubleshooting, Refunds, and RMA were just a few of my work experiences. I am knowledgeable with Zendesk, Salesforce, Recurly, Google Docs, ShipStation, Microsoft Office Word and Excel, and Oracle and I'm still eager to learn more tools to get the job well done. I can work with less supervision and reliability as I have worked graveyard, mid and day shifts. I am passionate about my job and always seek personal and professional growth. ?Has good interpersonal skills and strategic thinker with a positive attitude, and initiative, able to work in a fast-paced environment. Has the ability to multi-task, adapt to change, and achieve results with accuracy. I can work both independently and as a tea-----------mber.
Hard Skills:
Excellent CSR
Can do outbound and inbound calls
Can do emails and chats
Sales Experience
Basic Troubleshooting
Online ResearchEmail Support
Chat Support
Order Processing
Strong Attention to Details
Applications and Tools, websites I used:
Zendesk
Google Sheets
Google Docs
Microsoft Excel
Microsoft Docs
Bliss
Oracle
Shipstation
Recurly
Salesforce

I am looking forward to providing excellent Customer Service to anyone or any company that may need my help!

I've been working as a Customer Service Representative now for almost 3 years. I have experience being an inbound as well as outbound agent for those years. I've gain skilled on multi-tasking, strong communication, organizational, and problem-solving abilities to give satisfaction on handling and giving best service to customers who's in need of help and assistance.

End-to-end recruitment, Data Entry, Cold Calling, Boolean Search, Saas Email and Chat Support, Solar PV Designer

Hi! I'm Dinah, a reliable and organized Virtual Assistant from the Philippines dedicated to helping businesses stay organized, productive, and efficient.

I have experience in Customer support, Administrative tasks, Dispatch coordination, CRM Ticket Handling. I am skilled in handling emails, customer inquiries, scheduling, data entry, and workflow organization.

Tools I use:
* Google Workspace
* Microsoft Office
* Zendesk
* Trello
* Slack
* Zoom
* -----------
* Whatsapp
* Canva

I'm organized, quick to learn, and committed to providing professional and dependable support. I can work independently, manage tasks efficiently, and communicated clearly with clients and customers.

I'm open to full time or long term opportunities and willing to adapt to different systems and workflows to help your business grow.

I am dependable, easy to work with, and committed to helping businesses stay organized and supported remotetly.

Customer service professional with several years of experience in BPO and fast-paced support environments handling phone, email, and chat support. Skilled in resolving customer concerns, managing billing and account-related inquiries, multitasking across CRM and ticketing platforms, and maintaining strong KPI performance in quality, productivity, and customer satisfaction. Experienced in working under pressure, handling high interaction volumes, and delivering professional, customer-focused solutions with strong communication and problem-solving skills.

Customer-focused professional with expertise in support (email & chat), product research, and order management. Strong background in accounting, business credit, and leasing, bringing accuracy and financial insight to every task. Reliable, detail-oriented, and committed to delivering excellent service.

I Can start ASAP

Customer Support Associate | 4+ Years in Ecommerce | Email Support, Orders & Returns | Shopify, Zendesk, Gorgias, Zoho | Appstle | Circuit | Proven Track Record in Customer Satisfaction & Process Optimization

Proficient in using Zendesk to track, manage, and resolve customer inquiries. I can organize tickets, categorize issues, assign priorities, and escalate to relevant teams as needed. Also I’m skilled in creating automated scripts to simplify repetitive tasks, manage system processes, or generate reports.

Hi! My name is Anna Mae Mendoza, and I bring over 8 years of customer service experience, including 5 years as a Customer Service Representative and the last 3 years as a Lead Customer Service Representative.

In my most recent role, I led the customer service department and managed a team of 3 to 5 representatives. I was responsible for overseeing daily operations, resolving escalated concerns, and ensuring exceptional service across all support channels, including email, phone, live chat, and social media.

I am known for being detail-oriented, dependable, and easy to work with. I thrive in remote environments, can work independ
ently with minimal supervision, and enjoy collaborating with teams to improve processes and customer experience.

Tools & Platforms I Use:
* Shopify
* Zendesk
* Gorgias
* Richpanel
* ShipHero
* Loop Returns
* Rollo
* Pirate Ship
* 3PL
* CloudTalk
*Meta Business Suite
* Okendo
* -----------
* Slack
* Klaviyo
* Google Workspace & more

With a strong foundation in both customer service and administrative support, I am confident in my ability to contribute effectively to your company. I'm also eager to grow professionally, learn new tools, and adapt quickly to your team's needs.

Thank you for viewing my profile. I'm excited about the opportunity to support your business!