I am a Customer Support and Operations Specialist with over 8 years of remote experience in customer service, operations, and workflow management. My primary expertise is in email and chat support using Zendesk, where I specialize in handling customer inquiries, escalations, and complex cases while delivering accurate, timely, and high-quality resolutions.

In my current role as a Subject Matter Expert, I support verification and compliance processes, review complex cases, improve internal workflows, and provide guidance to tea-----------mbers. This role has strengthened my analytical thinking, attention to detail, quality assurance mindset, and ability to optimize operational processes.

I also have experience in sales operations and team leadership, managing customer inquiries, supporting lead management through social media platforms, and coaching agents to improve quality, efficiency, and overall performance.

In addition to my operations background, I have expanded my skill set into AI automation and prompt engineering. I design custom AI system prompts tailored to each client's workflow and objectives, building AI-powered solutions using ChatGPT and n8n. My automations help streamline repetitive tasks, analyze and rank information based on client-defined criteria, and improve productivity while keeping the final decision-making process under human oversight.

My experience also includes eCommerce operations, product listing, order management, basic platform administration, and technical troubleshooting. I adapt quickly to new tools and technologies and enjoy building efficient systems that improve both customer experience and business operations.

Core Skills:
• Customer Support & Operations
• Zendesk
• AI Prompt Engineering
• AI System Prompt Design
• AI Automation (n8n)
• ChatGPT & AI Agents
• ATS & Recruitment Operations
• Job Posting & Job Research
• Workflow Optimization
• Team Leadership & Quality Assurance
• eCommerce Operations
• Technical Troubleshooting

With over 6 years of hands-on experience in customer service, I specialize in delivering top-notch support for e-commerce brands.

My skills are Customer Service, Dispatching, Cold Calling, Appointment Setting, Email Management, Calendar Management, and Lead Generation.

I'm adept at Shopify, Gorgias, Zendesk, ReAmaze, WooCommerce, ShipHero, Hubstaff, Google Workspace, Ring Central, Capcut, Canva, Slack, -----------, and ChatGPT

I thrive in fast-paced environments and am passionate about using data-driven insights to enhance customer service strategies. My goal is to not only resolve issues but also to exceed customer expectations, turning every interaction into a positive brand experience.

Let’s connect and explore how I can bring my expertise to your team, driving customer satisfaction and loyalty to new heights!


CV: -----------

Customer Support Associate | 4+ Years in Ecommerce | Email Support, Orders & Returns | Shopify, Zendesk, Gorgias, Zoho | Appstle | Circuit | Proven Track Record in Customer Satisfaction & Process Optimization

Hi! I'm Mary Grace, a dedicated Customer Support and E-commerce Virtual Assistant with over 7 years of experience helping US-based businesses deliver exceptional customer service.

I specialize in handling customer inquiries through chat and email while ensuring every customer has a positive experience. I have worked with retail, healthcare, and fintech companies, giving me a strong understanding of customer care, problem-solving, and business operations.

My expertise includes:

- Shopify Order Management
- Amazon Seller Central
- Gorgias, Zendesk & Salesforce CRM
- Stripe Customer Support
- Order Tracking & Fulfillment
- Refunds, Returns & Replacements
- Amazon A-to-Z Claims & Negative Review Management
- Customer Retention & Escalation Handling
- Data Entry & Administrative Support
- Email & Live Chat Support
- Calendar & Email Management
- Basic Social Media Management

I am detail-oriented, organized, and able to manage high ticket volumes while maintaining excellent customer satisfaction. I enjoy solving customer issues, improving processes, and becoming a reliable member of long-term remote teams.

I'm experienced working with US clients, comfortable with EST, PST, and Australian time zones, and equipped with a reliable internet connection, backup internet, and a dedicated work equipment.

If you're looking for someone who communicates well, learns quickly, takes ownership, and genuinely cares about your customers, I'd love the opportunity to help your business grow.

Let's work together!

Dynamic support professional with experience in high-volume case management and
customer success within SLA-driven environments. Skilled in troubleshooting, escalation
handling, and end-to-end issue resolution across technical and service-based operations.
Strong background in communication, problem-solving, and multi-tasking. Currently
transitioning into Virtual Assistant associated with Automotive.

With 13 years of proven experience providing excellent Customer Experience through voice, live chat, and email. I can easily adapt to changes and am willing to learn new procedures and processes. I feel qualified to fill any General Virtual Assistant or Property/Leasing Management position. Previous accounts handled: US Property Management Company, US Telecom, US Computer Company, Major Credit Card Company, US Tech Gaming Company, and a US-based Editing Company

Hi! I'm a dedicated Customer Service Professional with 7 years of experience helping customers through email, chat, and phone support. I enjoy creating positive customer experiences, solving problems, and building strong relationships with clients.

In addition, I also have experience in Social Media Management, including content creation, scheduling posts, basic graphic design, and audience engagement. I'm organized, detail-oriented, and always eager to learn new tools and skills.

Let's work together!

I help business owners and growing teams stay organized by providing reliable executive and administrative support, managing day-to-day operations, and keeping projects on track. My background includes over two years of experience supporting fintech customers, executives, and remote clients through calendar management, meeting coordination, CRM administration, documentation, research, and workflow support.

In my previous roles, I resolved 20 to 30 customer inquiries daily, reviewed and updated more than 100 customer records each week, maintained an 85 to 90% CSAT score, achieved a 90% QA score, and consistently ranked among the Top 50 performers in a high-volume support environment.

Tools I use:
Microsoft 365 | Google Workspace | Notion
Slack | Gmail | Outlook | Zoom | WhatsApp | Calendly | Loom | Otter.ai
Zendesk | Penny | Incode | HubSpot
ChatGPT | Grammarly | Zapier| GoHighLevel
Canva
Asana | Trello | ClickUp | -----------

I'm comfortable learning new systems quickly and following established processes to maintain accuracy and consistency.

I am based in the Philippines and available for full-time or part-time work across EST, PST, GMT, and AEST time zones. I am looking for a long-term role where I can consistently support operations and contribute to team growth.

I take ownership of my work, communicate clearly, and make sure tasks are completed accurately and on time.

If you need someone dependable to manage your inbox, support your customers, and keep your operations organized, I’m ready to help.

10+ years of experience in Customer and Technical Support
Skilled in handling calls, emails, and chats across various industries
Expertise in technical troubleshooting, escalations, incident handling, and bug reporting
Experience supporting global accounts including Canva, T-Mobile for Business, Asurion (Amazon & Walmart), and BlackBerry
Comfortable working graveyard shifts and remote/work-from-home setups
Strong background in customer service, sales support, and tech support
Tools & Platforms: Salesforce, Zendesk, Stripe, ClickUp, Slack, Google Calendar/Sheets, WhatsApp, Canva, Adobe Premiere Pro, Capcut
Excellent oral and written communication in English and Filipino
Bachelor of Science in Computer Science from Saint Michael?s College of Laguna

Detail-oriented remote professional with 4 years of progressive experience in customer service, executive support, bookkeeping, and B2B lead generation. Skilled in managing high-volume workflows, maintaining accurate financial records in QuickBooks Online, and delivering reliable
support via Zendesk, Richpanel, and Shopify. Adapts quickly to new tools and environments; proven track record of working independently across time zones to drive operational efficiency and business growth.

Customer Service Virtual Assistant with 1 year of experience supporting clients through email, and chat. Skilled in
CRM systems, data entry, and resolving customer concerns efficiently. Known for accuracy, fast response times, and
maintaining high customer satisfaction. Reliable, detail-oriented, and available to work any business hours.

A highly motivated and empathetic customer service professional with a proven track record of delivering exceptional support and fostering positive customer relationships. Skilled in active listening, problem-solving, and conflict resolution, with the ability to handle high-pressure situations calmly and effectively. Experienced in utilizing CRM systems and other tools to streamline customer interactions and ensure prompt resolution of inquiries. Known for strong communication skills, a positive attitude, and a commitment to exceeding customer expectations. Dedicated to upholding company values and enhancing customer satisfaction through personalized service and proactive assistance.

I am a customer support and digital marketing assistant with experience handling chat and email support, CRM tools, and Meta Ads management.

My background includes assisting customers through platforms such as Zendesk, Salesforce, and Citrix, where I developed strong communication, problem-solving, and multitasking skills in remote environments. I am comfortable managing multiple conversations, resolving issues efficiently, and maintaining a professional yet friendly tone in written communication.

I also have experience with Meta Ads, including setting up and monitoring campaigns, tracking performance, and making basic optimizations to improve results. This combination of customer support and digital marketing exposure allows me to contribute both on the customer experience side and in supporting business growth.

I am detail-oriented, reliable, and able to work independently in fast-paced remote settings. I am currently looking for a long-term opportunity where I can continue to grow my skills in customer experience, CRM systems, and digital marketing support.

I help startups and growing businesses provide exceptional customer support by ensuring customer inquiries are handled promptly, professionally, and in line with service level agreements (SLAs). With over five years of experience across telecommunications, e-commerce, and SaaS, I specialize in customer service operations, inbox management, account management, billing support, subscription management, order processing, technical troubleshooting, and customer retention.

I have extensive experience supporting customers through email, chat, and phone channels while managing high-volume workloads with accuracy and empathy. I also collaborate with cross-functional teams to improve workflows and maintain efficient customer support operations.

I am proficient in Salesforce, Zendesk, Twilio, Notion, Slack, Google Workspace, Shopify, Genesys Cloud CX, Stripe, Microsoft Teams, and Canva. I adapt quickly to new systems and enjoy working in remote, fast-paced environments.

I am based in the Philippines (GMT+8) and am available for full-time work during US and Australian business hours. I have several years of successful remote work experience, along with a dedicated home office and reliable internet connection.

I am looking for a long-term opportunity where I can become a trusted extension of your team. I take ownership of my work, communicate clearly, and consistently deliver high-quality support. If you are looking for a dependable Customer Service Virtual Assistant who can provide excellent customer experiences and keep your support operations running smoothly, I would love to connect and discuss how I can support your business.