Cathy
Customer Service Support Specialist | Banking & FinTech | Dispute Resolution | V
Overview
Looking for full-time work (8 hours/day)
at $5.15/hour ($992.00/month)
Bachelor's degree
Last Active
July 10th, 2026 (2 days ago)
Member Since
June 30th, 2026
Profile Description
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Over 4 years of customer service support experience across banking and fintech clients (SoFi Bank, Chime Bank, Fifth Third Bank). Handled high-volume inbound inquiries via chat and email, managed dispute and chargeback resolution, and maintained strong FCR and AHT metrics. Experienced in SOP creation, CRM macro development, and compliance with banking security and privacy protocols.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » Finance Management
Experience: Less than 6 months
Customer Support » Email Support
Experience: 2 - 5 years
Over 4 years of experience handling customer inquiries via email across banking and fintech accounts (SoFi Bank, Chime Bank, Fifth Third Bank, and SSS). Managed high-volume email queues, resolved account and transaction concerns, and maintained compliance with banking security and privacy standards. Experienced in using CRM macros and templates to reduce Average Handle Time while keeping response quality consistent.
Customer Support » Chat Support
Experience: Less than 6 months
Customer Support » Customer Service » Chargeback Analysis
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.