Hi there! I have 1 year and 6 months experience in the BPO company. I was an Customer Service Representative for 8 months and then became a Subject Matter Expert for a US Telco Account. We handled Sales, Billing and Basic Troubleshooting.

Project, program, and portfolio manager with over 10 years of experience in technical assistance, project management, and stakeholder engagement at the World Bank Group and Asian Development Bank. Expertise in Public Sector Management (Open Government) and Inclusive Finance. Proven track record in coordinating high-profile events and managing complex projects.

I've been in the BPO industry for over than 5 years providing outstanding customer service, moderating community forums for software developers, assisting customers with their technical issues by remote access troubleshooting, acting as floor support to my team, processing and resolving complaints as a Complaints Manager then eventually an assistant to a Team Leader. I also have experience handling B2B accounts, e-commerce and creating marketing content. I have enhanced my skills and acquired a couple more which are relevant to any field of work.

Areas of Expertise:
• Web Research
• Data Entry
• E-Commerce
• Shopify
• Zendesk
• Hubstaff
• ShipBob
• Slack
• Google Spreadsheet
• Google Drive
• MS Word
• MS Excel
• Email Handling/Support
• Customer Service
• Chat Support

My credibility is of the utmost importance to me so you can be assured that I will not bid on a project unless I am confident that I'll be able to deliver a 5-star rated output.

I look forward to speaking with you further regarding my qualifications. I am here to deliver to your satisfaction. Hoping to work with you soon!

Results-driven accounting and administrative professional with experience in bookkeeping, financial management, payroll processing, tax compliance, cash management, and office administration. Skilled in maintaining in accurate accounting records, preparing financial reports, monitoring project expenses, and supporting day-to-day business operations. Known for strong attention to detail, integrity, and the ability to manage multiple responsibilities effectively in fast-paced environments.

As an Amazon Brand Manager, I have extensive hands-on experience in managing and optimizing inventory for peak efficiency and profitability, with a deep understanding of Amazon's marketplace. My proven track record includes coordinating with suppliers, managing product replenishment, and implementing inventory control measures to reduce stock discrepancies. I'm skilled in using Amazon Seller Central and other inventory systems, which helps me maintain accurate records and quickly resolve issues.

With a meticulous approach, I regularly audit inventory to ensure accuracy, identify discrepancies, and take corrective actions. My strong analytical skills allow me to interpret complex data for effective inventory planning and decision-making. If you're looking for someone to enhance your Amazon inventory management and boost profitability, my expertise and proactive approach position me as an ideal candidate.

As a Shopify Specialist, I possess extensive experience in setting up, managing, and optimizing e-commerce stores for enhanced performance and customer engagement. My expertise includes
managing product detailed pages, updating inventory, managing backend issues or bugs such as subscription issues, integrated software issues and product listing issues,

I excel in analyzing sales data to inform inventory management and marketing strategies, ensuring a tailored shopping experience. Proficient in utilizing Shopify’s various tools and apps.

•Maintain accurate and up-to-date financial records by recording daily transactions, verifying accuracy, and reconciling cash to bank accounts discrepancies.
•Prepare financial statements, including balance sheets, income statements, and cash flow statements, on a regular basis.
•Analyze financial data and trends to provide insights and recommendations to property owners and management for decision-making purposes.
•Assist in the preparation of budgets and forecasts, and monitor performance against budgetary targets.
•Assist in the preparation of tax returns and ensure compliance with tax regulations.
•Support internal and external auditors during financial audits by providing documentation and explanations as required.

Finance Manager/Auditor/Accountant expert in QuickBooks in Xero

Results-driven Certified Public Accountant (CPA) with over 11 years
of progressive experience across financial services, corporate finance, and
assurance, including exposure to banking, asset management, and private
investment structures. Proven expertise in IFRS and US GAAP reporting,
financial analysis, and process optimization for multi-entity organizations.
Adept at managing complex month-end close processes, developing financial
models, and leading high-quality deliverables under tight deadlines. Recognized
for building trusted client relationships, collaborating effectively with
cross-functional teams, and delivering data-driven insights that support
executive decision-making. Currently pursuing the FMVA® certification to
further strengthen analytical and valuation capabilities.

I am a chronic list-maker who thrives on organization. Whether it’s managing 10,000+ emails, winning payment disputes, or coordinating subcontractors, I build the systems so you don’t have to.

Core Expertise:

Data & Systems: Advanced Excel/Google Sheets specialist. I create automated reporting and custom dashboards that turn messy data into clear, actionable insights.

Finance & Compliance: Specialist in Chargeback/Dispute Resolution (PayPal, Visa, etc.) with a high win rate and sensitive data management.

Construction & Real Estate: Expert in project coordination, vendor management, and invoicing.

Tech Stack: Salesforce, HubSpot, Notion, -----------, Canva, & CapCut.

Services Provided:

Ops & Admin: Email/Calendar management, CRM cleanup, and Bookkeeping.
Marketing & Creative: Social media management, basic graphics, and video editing.
Client Support and Management Support: Professional voice, email, and chat correspondence

I am dependable, detail-oriented, and available part-time (20 hours/week) to make an immediate impact on your workflow. Let’s get organized!

I am an experienced Account Manager with a strong background in client relationship management, trade finance operations, and back-office support. I have worked closely with brokers and direct clients, managing the entire process from initial application through to completion while ensuring smooth coordination at every stage.

In my previous role, I served as the main point of contact for clients-maintaining clear communication, conducting meetings, following up on active opportunities, and ensuring that all processes moved forward efficiently. I also handled onboarding support and coordinated closely with internal teams to deliver timely and accurate results.

Alongside my client-facing experience, I have a solid foundation in accounting and bookkeeping, including payroll processing, financial reporting, and compliance. This allows me to support both operational and financial aspects of a business effectively.

I am highly organized, detail-oriented, and proactive in managing tasks and relationships. I learn quickly, adapt easily, and take ownership of my work to ensure nothing is missed.

I am now seeking opportunities where I can contribute as an Account Manager, Sales Support, or Virtual Assistant-helping businesses manage clients, maintain strong relationships, and drive consistent growth.

Set up contact center in Manila for a domestic BPO with end to end responsibility with company start up, registration, infrastructure, HR, Strategic Business Planning, Process Management & Business Delivery Risk Assessment & Mitigation, Audit & Quality Compliance Commercial Operations
? Extensive experience in Order to Cash, Billing & Collection, Procure to Pay, Financial Statement Analysis and Budgeting
? Well versed with knowledge & implementation of quality tools – Lean Six Sigma
? Identify staff with management skills and develop leadership abilities, Deployment of Infrastructure & Resources and ability to handle multiple and conflicting priorities.
? Collections domain expertise, support pre sales, business development, solution and sales team.
? Detailed Knowledge Transfer, Knowledge acquisition & Knowledge Management Process Reengineering & SLA Management
? Project / change management skills with capability of resource planning, define team composition, staffing & scheduling plan, quality assurance development, people handling and motivation, operations management, human resources optimization, training and development.
? Ability to provide strategic as well as day to day operational direction. Acquire a clear understanding of the industry with the distinction of instituting new practices to achieve business excellence at the lowest overall cost and high quality. Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Possess excellent interpersonal, communication, with demonstrated abilities in customer relationship management
? Entrepreneurial with strong execution skills, key strength area is client management both external and internal
? Experience in student development and management
? School accreditation process and faculty development

I've been a Compliance Officer,handling regulatory, business process re-engineering, audit and risk management. I also work as accountant in a financial institutions, experienced in various accounting program e.g sap, oracle, as 400 and etc.
I've also been an accountant at numerous banks here in the Philippines, handling day to day transactions, Financial Statement preparation, Central bank Reportorial requirements, Analysis of various financial statements for board reporting.

Hi, I'm Charlotte Jan Arga, a dedicated and detail-oriented Accounting Officer with experience in Accounting, Assistant & Admin responsibilities. I have strong skills in Microsoft Excel, Bookkeeping, and handling schedules, and I am committed to delivering high-quality work on time.

I am a fast learner, dependable, and able to work independently with minimal supervision. I take pride in maintaining clear communication, staying organized, and finding solutions to challenges. My goal is to help businesses grow by providing efficient and professional support.

I am always eager to learn new tools and improve my skills to better serve my clients. I look forward to contributing to your team's success.

Manage the Financial Reporting of the Team
Prepares and analyse the Income Statement
Prepares Tax Reconciliation Report
Prepares Bank Reconciliation

Hello, looking for a job that will enhance my managerial and business operations portfolio.