SENIOR HEALTHCARE OPERATIONS | CLIENT SUPPORT | INSURANCE |REAL ESTATE PROPERTY MANAGEMENT| BANKING PROFESSIONAL

PROFESSIONAL SUMMARY

Results-driven professional with 21+ years of experience across Healthcare, Insurance, Retirement Services, Banking, Fraud Prevention, Risk Management, Property Management, Debt Collections, and Customer Experience. Expertise in healthcare documentation, Cigna Facets, benefits administration, contract review, customer relationship management, fraud investigations, compliance, stakeholder coordination, and operational support. Recognized for analytical thinking, problem-solving, process improvement, and delivering exceptional service in highly regulated environments.

CORE COMPETENCIES
Healthcare Operations • Benefits Administration • Cigna Facets • Contract Administration • Insurance Operations • Retirement Services • Customer Success • CRM • Banking Operations • Fraud Prevention • Risk Management • Charge-backs & Disputes • Debt Collections • Property Management • Quality Assurance • Compliance • Data Analysis • Team Leadership • Vendor Management • Stakeholder Management

TECHNICAL SKILLS | SYSTEMS | APPLICATIONS
Google Workspace, JIRA, Salesforce, Hubzu, Slack, Cigna Facets • Corebridge Financial Systems • Salesforce • Gladly • NICE • Avaya One-X • CATS • IRIS ClearTran • Falcon Fraud Monitoring • Kronos • PAS (ADP Payroll) • HCMS • Power BI • ----------- • Microsoft 365 (Excel, Word, Outlook, PowerPoint) • Dropbox • Canva • CRM & Case Management Platforms • Vista • CIT • QUIC Tool • OnBase • Online Mapping tool.

Property Management Assistant (Real Estate)

Property Management Company | February 2025 – Present

Manage tenant communications and respond to maintenance requests and inquiries.
Coordinate with vendors, contractors, and maintenance teams to ensure timely resolution of property issues.
Assist with lease administration, tenant documentation, and property records management.
Monitor work orders, follow up on pending tasks, and maintain accurate property management databases.
Support daily property operations and help ensure tenant satisfaction through efficient service.
Executive Assistant

Juiced Media Company | 2024 – 2025

Assisted management with administrative tasks and daily operations.
Maintained and updated sales and client data in Excel spreadsheets.
Recorded and tracked information related to cold-calling campaigns and agent performance.
Generated reports and ensured data accuracy for management review.
Chat Support Sales Representative

VA House Davao | 2023 – 2024

Assisted customers through live chat regarding applications for government-supported tablets and phones.
Responded to customer inquiries and provided application guidance.
Maintained high customer satisfaction through prompt and professional communication.
Car Insurance Claims Specialist

Loss Express | 2021 – 2022

Verified insurance claim information received from lenders.
Processed claim-related documentation and ensured accuracy of records.
Assisted customers with claim inquiries and status updates.
Travel, Hotel Booking & Car Rental Specialist

Teleperformance | 2021

Assisted customers with hotel reservations, travel arrangements, and car rentals.
Handled booking modifications, cancellations, and customer concerns.
Delivered excellent customer service while resolving travel-related issues.
Healthcare Claims Specialist

TTEC (formerly TeleTech) | 2018 – 2021

Assisted members with health insurance benefits and coverage inquiries.
Processed healthcare-related claims information.
Explained policy details and helped resolve member concerns.
Customer Service Representative

Ubiquity | 2016 – 2018

Assisted customers with prepaid credit card account inquiries.
Resolved account issues and provided product information.
Maintained high-quality customer service standards through phone support.

I am a reliable and results-driven professional with experience in sales, customer support, technical coordination, and digital marketing. I have handled client communication, supervised teams, coordinated technician schedules, processed quotations and reports, and supported daily business operations efficiently.



I am skilled in Microsoft Excel, Google Workspace, Canva, CapCut, social media management, and AI tools such as ChatGPT and Gemini. I also have knowledge in computer hardware and software troubleshooting, multimedia content creation, and administrative tasks.



I am highly organized, adaptable, and eager to learn new systems and technologies. I take pride in providing quality work, maintaining professionalism, and helping businesses improve productivity and customer satisfaction.

I'm a detail-oriented Customer Support Specialist with logistics industry experience, specializing in email support, dispute resolution, account management, and data accuracy. Experienced in handling billing and shipping concerns while maintaining professionalism and high customer satisfaction. Comfortable working independently in fast-paced environments, managing multiple tasks efficiently, and supporting team operations. Known for reliability, strong communication skills, confidentiality, and proactive problem-solving.

My career in BPO was a valuable learning experience that contributed to my personal and professional growth. I am skilled in Phone, Sales, Chat, and Email Support. I consistently strive to always provide the best service in everything I do. Currently, I work from home as a Freelance Records Retrieval Specialist.

I am actively seeking a Full-Time employment and a fulfilling Long-Term career where I can happily apply my skills and experience to add value and success to the team.

• Admin Support: email, scheduling, file management
• Data & Research: Excel/Google Sheets, reporting, research
• Customer Service: email/chat support, issue resolution
• Social Media & Online Tasks: scheduling posts, basic content management
• Tools: Microsoft Office, Google Workspace, Trello, Slack, Zoom, Canva

Hello! I am ----------- ----------- -----------, a dedicated Virtual Assistant with over 3 years of specialized experience in the real estate industry. I've been working as a Property Manager and my tasks include assisting property owners and tenants, email management, billing and lease agreements, sending notices and violations, and calling vendors to schedule repairs. I am skilled at identifying and resolving issues promptly, ensuring that any challenges in the real estate process are addressed efficiently and effectively. In my previous roles as a virtual assistant, I have used a variety of software tools to manage tasks efficiently. For communication, I've worked with tools like Outlook, Gmail, Microsoft Teams, and Zoom. For real estate tasks, I have used softwares like AppFolio, zipForm, Tenant Turner, and Vantaca. In my past jobs, I have been commended and received good feedback for my ability to handle customers in a way that is professional, positive, and effective. I strive to treat each customer in a way that highlights the goal and beliefs of the company. Not only will I provide trustworthy, friendly, and informative customer service to the individuals I work with, but I will also uphold the company’s efforts to be professional. I will prove my ability to be an asset by being punctual, reliable, and organized. I appreciate the time you have taken to consider my application. I look forward to speaking with you about how I can contribute to the value and integrity of the company.

Detail-oriented and results-driven finance professional with experience in accounts payable, payroll processing, invoicing, and financial reconciliation. Skilled in managing end-to-end payroll cycles.
Proven ability to coordinate with internal teams, external clients, and contractors to ensure timely submission of timesheets, processing of invoices, and resolution of discrepancies. Adept at handling high-volume transactions, tracking payments, and supporting audit and reporting requirements.
Strong background in data accuracy, reconciliation, and documentation, with a keen eye for detail and commitment to maintaining organized audit trails.
Recognized for being reliable, organized, and proactive, with excellent communication skills and the ability to manage multiple priorities in fast-paced environments.

With over two years of hands-on experience in case management support and healthcare
administration for the Elderly and Disabled Waiver Program, I have developed the
skills, professionalism, and dedication needed to make an immediate positive impact
on your team.

In my current role, I coordinate closely with clients, caregivers, nurses, service
providers, and field case managers to ensure patients receive high-quality and timely
care. I specialize in care coordination, prior authorization processing, billing support,
packet preparation, audit care plan reviews, assessments, and document quality
assurance. My experience has strengthened my ability to manage sensitive
information accurately while maintaining compassion and professionalism in every
interaction.

Detail-oriented operations and client service professional with experience managing complex inventory, reporting, and cross-functional coordination in regulated markets. Skilled in client account support, process management, and ensuring accuracy across high-volume administrative workflows. Proven ability to serve as a liaison between multiple stakeholders, resolve issues efficiently, and maintain strong client relationships—bringing strong organizational and communication skills.

Detail-oriented Administrative Assistant with experience supporting operations in a government port environment. I specialize in customer service, administrative coordination, and ensuring smooth day-to-day operations while maintaining compliance with established procedures.

I am highly organized, dependable, and comfortable managing email correspondence, encoding data, preparing documentation, and supporting teams. I take pride in creating positive client experiences and maintaining structured systems that keep operations running smoothly.

Currently, I am open to remote opportunities aligned with administrative support, email management, data entry/encoding, and secretarial roles where I can contribute efficiency, reliability, and strong communication skills.

I am Jeff Peter Dacayo, I am dedicated and detail-oriented, motivated and tech-perceptive graduate with strong organizational skills and proficiency in Google Workspace, Canva, Microsoft Office, other related tools and services, AI tools including ChatGPT. Seeking an entry-level Virtual Assistant position to support busy entrepreneurs with administrative tasks, calendar management, organizational and email handling & inbox to help businesses / individuals to operate efficiently and effectively. Known for fast learning, and thriving in remote work environments.

I am a results-driven professional with over 8 years of experience specializing in bookkeeping, accounts receivable, and property management support. My background is rooted in the high-standard environment of the Bank of the Philippine Islands (BPI), where I managed complex ledger reconciliations, billing, and collections for both tenants and management.

I excel at bridging the gap between administrative support and financial accuracy. I have a proven track record of supporting US-based companies by managing short-term rentals on platforms like Airbnb and -----------, while simultaneously handling their financial reporting and invoicing through QuickBooks and Asana.

I hold a Bachelor of Science in Business Management (Major in Marketing Management), which allows me to approach every task with a strategic, growth-oriented mindset. I am highly organized, detail-oriented, and dedicated to delivering precision in fast-paced remote environments.

Key Competencies:
Financial Management: Bookkeeping, QuickBooks, and Statement of Account (SOA) preparation.
Accounts Receivable: Managing aging balances, payment processing, and collection recovery.
Operations: Property management, vendor coordination, and daily workflow management using Asana.
Communication: Professional client relations and customer care.

On a personal note, I am a dedicated dog lover my 'baby' is my pet dog, George. If I could be anywhere in the world, I would be in Japan visiting my father and enjoying the beautiful scenery.