Results-driven Client Services Manager with a proven track record in account development and portfolio expansion. I specialize in identifying 'hidden needs' within a client’s operations and architecting scalable solutions that drive both client success and company revenue. Expert in managing complex stakeholder relationships, optimizing service delivery, and shortening sales cycles through consultative pitching.

I am Roi Vincent B. Julian, a Cum Laude graduate of Bachelor of Secondary Education major in English from Davao del Norte State College. I possess strong expertise in Graphic Design, Social Media Management, and Customer Service, allowing me to create engaging content, manage digital platforms effectively, and deliver excellent client experiences. Guided by professionalism, integrity, and a strong work ethic, I consistently bring value, reliability, and dedication to every role I undertake.

I’m a dedicated and adaptable professional with over 2 years of experience in customer service, including a year of hands-on chat support using Zendesk. I’ve also worked as an appointment setter and dispatch coordinator, roles that strengthened my communication, organization, and time management skills. Alongside my work experience, I’ve received solid training as an Executive Assistant and Social Media Manager, giving me a well-rounded skill set in both administrative support and digital engagement. I’m passionate about providing excellent service, staying organized under pressure, and contributing to a team’s success in fast-paced environments.

Virtual Assistant | Real Estate Property Assistant | Customer Support Specialist | Digital Marketing Assistant

I am a highly organized and detail-oriented Virtual Assistant with over 10 years of experience in customer service, administrative support, and digital marketing. I help businesses streamline daily operations, deliver exceptional customer experiences, and stay organized through efficient administrative and operational support.

My experience includes customer support, calendar and email management, data entry, lead management, social media management, and Meta Ads campaign support. I am also familiar with real estate administrative workflows, including property listing management, lead follow-up, appointment scheduling, CRM updates, and transaction coordination support.

I am knowledgeable in property search and listing platforms such as Zillow, Trulia, -----------, and Facebook Marketplace, I can quickly adapt to brokerage-specific MLS systems and CRM platforms including Follow Up Boss, Lofty CRM, HubSpot, Salesforce, and Podio.

Core Services
Customer Support (Email, Chat, and Phone)
Virtual & Administrative Assistance
Calendar and Email Management
Data Entry and Internet Research
Property Listing Management
Zillow & Trulia Listing Support
Lead Generation and Lead Follow-up
CRM Management and Database Updates
Appointment Scheduling
Transaction Coordination Support
Google Workspace & Microsoft Office
Social Media Management
Meta Ads Campaign Support
Canva Design & Basic Video Editing (CapCut)

I am a fast learner, dependable, and committed to delivering accurate, high-quality work with minimal supervision. My goal is to help real estate professionals and growing businesses save time, stay organized, and focus on what matters most—building strong client relationships and growing their business.

Results-driven Operations and Dispatch Virtual Assistant with 5+ years of experience supporting home service and property management companies. Specialized in technician dispatching, lead management, scheduling optimization, maintenance coordination, and customer communication. Known for improving booking accuracy, reducing workflow errors, and keeping operations running smoothly in high-volume environments.

Tech Stack:

HouseCall Pro
Service Titan
ClickUp
Podium
GHL
Pipe Drive
MaintainX
Hostaway
OpenPhone
SoftPhone

Communication.
Ability to Work Under Pressure.
Time Management.
Customer Service Telephone Operator
Accounting and Bookkeeping
Computer skills such as Micros, Microsoft Word,
Microsoft PowerPoint, Appointment Setter, Lead Generator, Virtual Assistant

I also have 10 years experienced with customer service in the BPO industry
(Telco and Financial accounts) and 3 years for research and
remediation representative (Back office jobs - Bank)
I have strong organizational and prioritization skills.
I can work on fast paced environment with low supervision.
I am easily adaptive with procedures that will be used for the job.
I can navigate through different search engines.
I am knowledgeable with Microsoft Words, Excel and PowerPoint.

Healthcare Support Professional

Detail-oriented, organized, and dependable with strong communication skills and a commitment to accurate, HIPAA-aware remote healthcare support.

Order & Inventory Specialist | Fishbowl Experience

Hands-on experience in order entry, purchase orders, and stock management. System adaptable.

CORE SKILLS
- Payments & Operations Support
- Transaction Processing & Monitoring
- Account Management & Reconciliation
- Operational Workflow & Process Support
- Issue Tracking & Resolution
- Risk Awareness & Escalation
- Reporting & Data Analysis
- Advanced MS Excel & Office Tools
- Cross-Team Coordination &Communication
- Shift-Based / Time-Sensitive Operations
- Strong Attention to Detail & Accuracy
- Familiarity with Ticketing Tools (Jira,Confluence), Google Workspace, MSOffice, and Canva

• Operations• Administrative & HR• Recruitment & Hiring• Orientation, Coaching & Training• Client Services • Employee Relations• Create & Organize Work Schedules• Track Hours & Check Work Done• Manage Employees Benefits• Disciplinary Actions• Scheduling Client Calls & Meetings• Reports • Email Management

Experienced and versatile professional with a comprehensive skill set encompassing instructional design methodologies, client services, and operations management expertise and SEO management. Proven ability to develop and implement engaging learning solutions while optimizing operational workflows to drive efficiency and productivity. Skilled in project management, team leadership, and strategic planning, with a commitment to continuous improvement and client satisfaction. Adept at leveraging instructional technologies and data-driven insights to deliver impactful training programs and achieve organizational goals.

striving tI have strong skills in community services, social media management, virtual assistance, and graphic designing. I am experienced in working with people and helping communities by providing support, communication, and organization in various tasks. In social media management, I can create content, schedule posts, and engage audiences effectively to grow online presence. As a virtual assistant, I am skilled in handling administrative tasks such as email management, data entry, scheduling, and online research. In graphic designing, I can create visually appealing designs for posts, posters, and digital materials.

As a worker, I want to be known as someone who is reliable, hardworking, and creative. I value responsibility, teamwork, and delivering quality results on time. I always aim to improve my skills and provide meaningful support to any organization or client I work with.o improve my skills.

With over two years of hands-on experience in case management support and healthcare
administration for the Elderly and Disabled Waiver Program, I have developed the
skills, professionalism, and dedication needed to make an immediate positive impact
on your team.

In my current role, I coordinate closely with clients, caregivers, nurses, service
providers, and field case managers to ensure patients receive high-quality and timely
care. I specialize in care coordination, prior authorization processing, billing support,
packet preparation, audit care plan reviews, assessments, and document quality
assurance. My experience has strengthened my ability to manage sensitive
information accurately while maintaining compassion and professionalism in every
interaction.