Highly skilled support professional with comprehensive experience in technical support, customer service, workforce management, and email/chat support. Proven ability to troubleshoot and resolve complex technical issues, deliver exceptional customer experiences, and optimize team performance through effective workforce planning. Adept at managing high-volume support operations, enhancing customer satisfaction, and driving efficiency in fast-paced environments. I want to apply my diverse skill set to a dynamic role within a forward-thinking organization.

Detail-oriented operations and client service professional with experience managing complex inventory, reporting, and cross-functional coordination in regulated markets. Skilled in client account support, process management, and ensuring accuracy across high-volume administrative workflows. Proven ability to serve as a liaison between multiple stakeholders, resolve issues efficiently, and maintain strong client relationships—bringing strong organizational and communication skills.

Detail-oriented Administrative Assistant with experience supporting operations in a government port environment. I specialize in customer service, administrative coordination, and ensuring smooth day-to-day operations while maintaining compliance with established procedures.

I am highly organized, dependable, and comfortable managing email correspondence, encoding data, preparing documentation, and supporting teams. I take pride in creating positive client experiences and maintaining structured systems that keep operations running smoothly.

Currently, I am open to remote opportunities aligned with administrative support, email management, data entry/encoding, and secretarial roles where I can contribute efficiency, reliability, and strong communication skills.

I am a customer service professional with experience providing phone and chat support in the telecommunications industry. I specialize in technical troubleshooting, billing assistance, and sales support while ensuring a positive customer experience. I am known for my strong communication skills, problem-solving ability, and patience when assisting customers with complex concerns. I aim to be recognized as a reliable and solution-oriented worker who delivers efficient support, builds customer trust, and contributes to team and company success.

Remote Work Experience (4 years and counting)
Access my link for my resume. https://-----------/rS8IM
Property Manager
Guest Communications Specialist
HR Supervisor

Managed full-cycle recruitment: job posting, resume screening, interviews, and job offers Partnered with hiring managers to understand role requirements and develop sourcing strategies Utilized platforms like LinkedIn, JobStreet, and internal databases to source top talent Conducted initial interviews and assessments to ensure candidate-job alignment Maintained recruitment reports, applicant tracking systems, and candidate pipelines Ensured a positive candidate experience and effective employer branding Tools Used: ATS systems, MS Office, Google Workspace, LinkedIn, Zoom, Job portals

I am a results-driven professional with over 8 years of experience specializing in bookkeeping, accounts receivable, and property management support. My background is rooted in the high-standard environment of the Bank of the Philippine Islands (BPI), where I managed complex ledger reconciliations, billing, and collections for both tenants and management.

I excel at bridging the gap between administrative support and financial accuracy. I have a proven track record of supporting US-based companies by managing short-term rentals on platforms like Airbnb and -----------, while simultaneously handling their financial reporting and invoicing through QuickBooks and Asana.

I hold a Bachelor of Science in Business Management (Major in Marketing Management), which allows me to approach every task with a strategic, growth-oriented mindset. I am highly organized, detail-oriented, and dedicated to delivering precision in fast-paced remote environments.

Key Competencies:
Financial Management: Bookkeeping, QuickBooks, and Statement of Account (SOA) preparation.
Accounts Receivable: Managing aging balances, payment processing, and collection recovery.
Operations: Property management, vendor coordination, and daily workflow management using Asana.
Communication: Professional client relations and customer care.

On a personal note, I am a dedicated dog lover my 'baby' is my pet dog, George. If I could be anywhere in the world, I would be in Japan visiting my father and enjoying the beautiful scenery.

Resourceful and adaptable Customer Service & Sales Representative with three years of experience hand
ling inbound, outbound, email, and live chat support. Skilled in building strong customer relationships through clear communication, empathy, and problem-solving. Adept at multitasking in fast-paced environments while maintaining accuracy and attention to detail.



Key strengths include:

Excellent verbal and written communication skills

- Strong organizational and multitasking abilities

- Proven track record in resolving client concerns efficiently

- Ability to adapt quickly to new tools and processes

- Commitment to delivering high-quality service and customer satisfaction

- Currently seeking opportunities to leverage customer service expertise while expanding into roles in accounting, digital marketing, and administrative support.

I am a high-performing operations, client management, and financial services professional with over 11 years of deep corporate experience in high-stakes BPO and international banking environments. Throughout my career, I have specialized in managing complex client portfolios, handling critical Tier 2 escalations, and ensuring strict regulatory compliance. As a remote professional, I bring a corporate-grade work ethic, advanced problem-solving skills, and expert proficiency across digital tools like CRM platforms, banking software, and the Microsoft Office Suite. I excel at streamlining chaotic workflows, maintaining top-tier customer satisfaction (CSAT), and executing proactive communication strategies to retain valuable clients. I am highly adaptable, detail-oriented, and fully equipped to support high-level executives or manage operational workflows independently.

Social Media & E-commerce Support Virtual Assistant

I support online businesses by managing e-commerce operations, customer support, and social media tasks that keep their brand organized, responsive, and engaging. With experience in sales, administration, and digital support, I help business owners save time, improve customer experience, and maintain a strong online presence while they focus on growing their business.

My Services:
• Product listing optimization
• Customer support
• Order fulfillment
• Inbox/chat support
• Fb Page/Shopee/Lazada Seller Center/Tiktok management
• Social media posting
• Basic Canva graphics

With over seven years of experience at pioneering companies like Zeus Living, I specialize in scaling property management and sales operations through tech-driven solutions. Currently, as a Guest Services Specialist at STR Management, I bridge the gap between high-level operational efficiency and exceptional client satisfaction. Certified in Coassemble and Gorgias, I thrive on streamlining complex workflows and building collaborative teams that consistently hit organizational goals in fast-paced environments.

Virtual Assistant | Hospitality & Property Management Specialist | Driving Guest Satisfaction & Host Success

With over five years of experience as a Virtual Assistant in the short-term and long-term rental market, I specialize in creating seamless guest experiences while supporting property owners in achieving measurable success.

My track record includes:

Assisting guests with efficiency and care
Booking Management
Helping hosts reach and maintain Superhost status
Maintenance coordinator
Property Owner Relations
Issue Resolution
Compliance & Professionalism

I bring strong organizational and communication skills, paired with expertise in property management platforms such as Airbnb, to streamline operations and ensure smooth hospitality workflows. From promptly resolving guest issues to sourcing affordable rental units, I am committed to enhancing satisfaction and driving results for clients.

Passionate about the hospitality industry, I thrive in dynamic environments where attention to detail and exceptional service make the difference. My goal is to continue contributing to the success of property owners and hosts by providing reliable, professional, and guest-focused support.

Experienced banking and insurance professional transitioning into Virtual Assistance, bringing over 10 years of expertise in customer service, administration, client management and documentation. I help business owners stay organized and productive through reliable administrative support, communication management and efficient workflow coordination. I am committed to professionalism, confidentiality, and delivering quality results.

Highly organized and detail-oriented administrative professional with a strong background in office management, client communication, and compliance support. Skilled in maintaining meticulous records, coordinating document workflows, and managing email correspondence. Dependable and adaptable, with a strong commitment to ensuring accuracy and timeliness across all business activities.

I aim to be part of a reputable organization that promotes professional
growth and development, provides challenging and rewarding career
opportunities, and allows me to effectively utilize my knowledge, skills,
and experiences while continuously enhancing them to contribute to
the company’s success.