I am an experienced Guest Experience Manager with a strong background in end-to-end short-term rental property management since 2018. With a degree in Education majoring in Social Studies, I started my career conducting research, facilitating group discussions, and preparing written reports. I later transitioned into high-level executive support, working directly with a CEO where I managed complex schedules, communications, confidential documents, and domestic/international travel arrangements—sharpening my organizational, interpersonal, and multitasking skills.
Since November 2018, I have provided full operational management for short-term rental properties, including guest communication, reservations, housekeeping and maintenance coordination, vendor relations, claims processing, listing optimization, and performance monitoring across multiple OTAs. My combined experience in executive administration and property operations enables me to manage teams effectively, maintain high guest satisfaction, and ensure smooth and efficient daily operations.
I am seeking a full-time opportunity in the short-term rental or property management field where I can apply my skills to support growth, streamline operations, and enhance the overall guest experience.

Quickbooks Proficient
Xero Advisor Certified
Xero Bookkeeping Certified
Xero Payroll Certified
Xero Migration
Hubdoc
Bookkeeping
Payroll
Reconciliation
AU and US Client

Very easy to train. Very keen to -----------n milti-task.

I am a disciplined Assistant Property Manager with over two years of experience in the US real estate market, specializing in long-term and short-term rental operations. I am obsessively organized and hold myself to the highest standards of accountability, ensuring that lease agreements, maintenance, and rent tracking are handled with precision. I understand that in real estate, time is a critical asset; I prioritize hitting deadlines and providing real-time support to my team to keep operations moving seamlessly.

As a proactive bridge between owners and tenants, I leverage a digital-first toolkit including Appfolio, Doorloop, PropertyMe, and -----------. I thrive under pressure by staying ahead of my responsibilities and anticipating setbacks before they occur.

This professional resilience is fueled by a disciplined personal routine and a commitment to operational excellence, ensuring I am always ready to deliver high-level results.

I provide technical and customer support to users by way of answering their queries and helping them troubleshoot the problems. I am also the person who provides helpful information and responds to complaints of the customers on behalf of the organization that I'm working with.

- Hello! I’m Janice, a hardworking and dependable Virtual Assistant with 20+ years of experience in corporate operations and data management.

I specialize in:

Data Entry (Fast & Accurate)

Excel & Google Sheets Reporting

Organizing Files & Documents

Online Research

Administrative Support

Process & Workflow Documentation

In my previous role at Western Digital, I handled large volumes of data, prepared reports for management, and supported cross-functional teams to ensure smooth operations.

You can expect fro-----------:

Attention to detail

On-time delivery

Clear communication

Confidentiality

Initiative and problem-solving

I am available and can start immediately.

I look forward to helping your business grow.

I have over three years of experience as a Virtual Assistant, managing 160 properties in London and 50 properties across the United States. I also worked as an Airbnb R2 Support Agent for two years, providing advanced assistance to both guests and hosts. Additionally, I bring 12 years of customer service experience handling inquiries through calls, emails, and messaging platforms. I previously worked for Expedia for three years as a Process Associate, supporting hotel partners and platforms such as Vrbo and -----------.
I am experienced in handling reservations, check-in and check-out instructions, issue resolution, and general guest support while maintaining a calm, professional, and empathetic tone. I am skilled in documenting interactions, updating guest information, and following standard operating procedures. I am also in-charge of contacting the maintenance and cleaner, help the guest for troubleshooting the appliance during their check-in. I worked with company account for audits and bookkeeping using QuickBooks

I’m an experienced Remote Property Manager (AU) providing end-to-end support for residential and commercial properties. I handle leases, inspections, maintenance coordination, tenant communication, and ensure compliance with regulations—keeping operations smooth for both landlords and ----------- addition, I manage real estate marketing across Instagram, Facebook Groups, and WhatsApp channels. I create and post content, upload listings to websites, manage the CRM, and prepare CMA reports with up-to-date market research.
Reliable, detail-oriented, and tech-savvy, I help real estate professionals stay organized, visible, and efficient.

I am a detail-oriented and reliable Virtual Assistant specializing in short-term rental (STR) and Airbnb management. I have hands-on experience managing listings, handling guest communication, coordinating check-ins and check-outs, and ensuring smooth day-to-day operations.
I am skilled in responding to guest inquiries promptly, resolving issues efficiently, and maintaining a high level of customer satisfaction. I also have experience with calendar management, pricing optimization, and coordinating with cleaners and maintenance teams to keep properties in excellent condition.
I am familiar with tools such as PriceLabs, Turno, and booking platforms like Airbnb and -----------. I am committed to delivering excellent service, maintaining professionalism, and helping property owners maximize their bookings and guest experience.

I'm dedicated to providing exceptional virtual assistance to clients worldwide. With over 5 years of experience, I specialize in administrative tasks, eCommerce support, and social media management, among others.

I can be available for an hourly rate at your preferred schedule. I’m hardworking, diligent, detail-oriented, and a team player. Whilst working freelance does give me the flexibility for tasks, committing full-time to clients is certainly my ideal and ultimate long-term goal.

Airbnb Support Ambassador | Airbnb Trainer Facilitator | Airbnb Team Lead | Short-Term Rental Operations and Management experience.

Experienced three different positions in Airbnb with a good background in STR operations, guest communication, and team performance coaching that includes goal setting. Ensuring a smooth day-to-day operations while delivering consistent and high quality guests' experience.

Hands on experience handling guests' on-trip related issues, resolving escalations efficiently and supporting property operations in fast-paced environments. One of the Team Lead responsibility is to conduct a one-on-one coaching sessions that usually tackles goal-setting, finding areas of opportunity, and recognitions to ensure we maintain service excellence.

My focus is not only focused on resolving issues, but also on preventing them through structured communication, clear process, and continuous improvement. I bring proactive, detail-oriented, and reliability-driven approach to every task.

Skills:
Airbnb / Short-Term Rental Operation Support
Effective Mediation
Escalation Handling
Issue Resolution
Reservation and Booking Management
Conflict Resolution
Administrative Support
CRM and Support Tools (Airbnb tools, inbox and listing management, etc)
Strong Written & Verbal Communication

Tools:
Airbnb Platform (Inbox, Reservations, Listings, and Calendar Management)
Google Workspace (Docs, Sheets, Gmail, and Calendar)
Microsoft Office (Word, Excel, Outlook)
Slack (Team Communication)
Customer Support Ticketing tools
Property Management Systems (HostAway)
Breezeway
Familiarity with CRM Tools

With over a decade of experience in the BPO sector, I have developed a diverse skill set through roles in customer service, sales, and appointment setting.

My initial venture as a Virtual Assistant was with a Texas-based Property Management firm, which laid the foundation for my expertise in the industry.

Subsequently, I expanded my proficiency by serving as an appointment setter for two Australian entities.

My experience further extends to customer service for a US Property Management Company as well as Australian STR company.

I also managed bookkeeping responsibilities for a salon enterprise in Dubai.

Presently, I am engaged as a Social Media Manager and Administrative Assistant for a real estate company.

Customer Support, Travel, and Financial Operations Professional with 5+ years of experience supporting global clients in high-volume and remote environments. Most recently worked full-time on a 4-month contract as a Travel Virtual Assistant, handling itinerary creation, appointment setting, client follow-ups, and customized travel packages with accuracy and professionalism.

Previously a Senior Case Manager ? Escalations for a global Airbnb account at TDCX, operating with supervisory-level access and authority. Managed complex, high-impact cases, applied policy-driven decisions, protected brand integrity, and led resolutions requiring strong judgment and leadership accountability. Recognized with multiple performance awards for excellence and reliability.

Also experienced in financial and credit card support, handling sensitive account concerns with strict compliance and empathy.

As a Virtual Property Manager and Short-Term Rental Specialist with over 3 years of experience, I bring expertise in end-to-end property management, Airbnb operations, and guest experience optimization.

I began my career as a Support Ambassador at Airbnb, where I spent a year mastering the platform’s tools, policies, and customer service standards. I was later promoted to Team Lead, managing day-to-day support operations, coaching teams, and ensuring high-quality guest and host experiences across all touchpoints.
I then joined MadeComfy Sydney, a leading short-term rental management company.

Oversaw guest experience for a portfolio of 1,000+ short-term rental properties across Australia and New Zealand, ensuring smooth communication from pre-arrival to post-checkout. Resolved access, WiFi, and maintenance issues by coordinating with internal teams and licensed trades. Managed bookings, rebookings, and calendar updates across Airbnb, VRBO, and BDC, liaising with OTA agents as needed. Partnered with housekeeping and field teams to maintain property readiness and deliver prompt service recovery. Utilized tools like Breezeway, Salesforce, Slack, -----------, Airbnb, VRBO, and Google Workspace to streamline daily operations.

I also worked as a Cleaning, Maintenance, and Claims Coordinator at Luxury Lodging, where I manage vendor relations, oversee property upkeep, and handle claims processing while leveraging tools like Hostaway, Notion, Asana, and Turno to streamline operations.

Passionate about creating seamless guest journeys and efficient property workflows, I specialize in driving cost-effective operations while upholding top-tier service standards.

Proficient in overseeing Airbnb and VRBO platforms, adept at managing reservations, guest communication, and property listings to ensure a smooth guest experience. Skilled in coordinating cleaning schedules and promptly addressing apartment/house issues. Experienced in liaising with Airbnb support to contest and remove unjustified reviews.
Proficiently monitor and evaluate inbound calls using established quality assurance criteria. Develop and implement test scripts to assess service functionality, reliability, and performance. Collaborate with various departments to streamline processes. Engage in calibration sessions and provide feedback to enhance telephone etiquette, product knowledge, and procedures. Offer performance expectations, action plans, and development strategies to enhance call quality. Generate accurate and timely reports on call quality and key metrics using Microsoft Office applications like Word, PowerPoint, and Excel.
Proficient in advanced Microsoft Excel, encompassing expertise in formulas, functions, data analysis, charts, data cleaning, conditional formatting, data validation, tables, databases, and adept problem-solving abilities.