Versatile Operations and Property Management professional with strong experience across Property Management, HOA management, real estate operations, and construction project coordination. Proven ability to manage property-related workflows, oversee vendors, coordinate transactions, and support both community associations and real estate investments. Skilled in handling day-to-day operations, improving processes, and ensuring properties and projects run efficiently from start to finish.

With almost ten years of experience in both property management and construction support, I work closely with homeowners, board members, tenants and vendors to handle inquiries, coordinate maintenance and repairs, and keep operations running smoothly.

Let's talk and start creating results!

I am working as a property manager for a different company. We market the property on Airbnb and VRBO. I always assure my clients that they will have good memories and experiences at our properties.

I am a highly motivated and results-oriented content writer with hands-on experience as an Assistant Property Manager and Administrative Assistant, where I’ve honed my skills in clear communication, operational documentation, and client-focused service. My background in property management and admin support enables me to create engaging, informative content that aligns with business goals and resonates with diverse audiences. I’m a quick learner, eager to take on new challenges, and confident in my ability to contribute meaningfully to your team. Thank you for considering my application—I look forward to learning more about your company and content needs.

Property Manager, Guest Communications, Customer Service, Data Entry, Live/Chat Support, Wordpress Website builder, Social Media Management, FB Ads Management, Copywriting

Customer Service (Excellent communication skills both oral and written)
Property Management (Tenant Screening)
Property Management (Leasing)
Property Management (Asst Property Manager )
Logistics
Schedulling/ Appointment setting

Excellent Communication

Organization and Time Management

Customer Service

Problem-Solving

Attention to Detail

Tech Savviness

Knowledge of Real Estate Laws and Regulations:

Marketing and Advertising

Financial Management

Flexibility and Adaptability

Experienced professional with over 13 years in the call center and recruiting industries, specializing in customer service, leadership, and operations management. Demonstrated success managing accounts across diverse sectors, including travel, finance, healthcare, and recruiting.

Key achievements include a rapid promotion to Team Lead at IntouchCX, where I managed the Airbnb account. In this leadership position, I was responsible for performance monitoring, quality audits, record-keeping, scheduling, and cross-department collaboration. Prior being on the Team Lead role, I started as a customer service representative. My role involved supporting guests and hosts through phone, chat, and email, addressing booking issues, technical concerns, and listing support.

As a Senior Team Manager at PSG Global Solutions, I led a team focused on fulfilling client recruiting needs, covering everything from lead generation and interviews to onboarding.

Known for precision, critical thinking, and a proactive approach to issue resolution, I excel at fostering team confidence and ensuring effective, preemptive solutions to challenges. My skill set includes strong organizational abilities, time management, adaptability, decision-making, and client relationship building.

A highly skilled Airbnb Specialist with extensive experience in managing property listings, optimizing occupancy rates, and ensuring exceptional guest experiences. Adept at providing top-notch customer service and resolving issues efficiently.

Key Skills:

Airbnb Management: Expert in creating and managing property listings to attract potential guests. Skilled in optimizing pricing and availability to maximize occupancy and revenue. Proficient in coordinating with hosts and guests to ensure smooth check-ins and check-outs.

Customer Service: Proven ability to handle guest inquiries and resolve issues promptly, maintaining high satisfaction levels. Experienced in managing reviews and feedback to enhance the guest experience. Strong communication skills to effectively interact with guests and hosts.

Communication: Excellent interpersonal and communication skills, both written and verbal.

Administrative Support: Efficient in managing booking calendars and coordinating with cleaning and maintenance teams. Capable of handling administrative tasks such as email management, scheduling, and documentation. Proficient in using various tools and software to streamline operations.

Workforce: Scheduling, Planning and Reporting. Optimizing the performance and productivity of a company’s workforce. This role involves strategic planning, scheduling, performance monitoring, and ensuring compliance with labor regulations

Tools and Technologies:

Airbnb platform and management tools
Microsoft Office
Google Workspace
Slack
Scheduling (NICE IEX)

Detail-oriented and proactive Virtual Assistant in Short-Term Rental Management. Skilled in guest
communication, property management operations, and financial administration. Strong background in customer service, with a passion for delivering exceptional hospitality. Highly organized, tech savvy, and committed to optimizing rental operations

• Excellent written and verbal skills
• Highly organized and efficient
• Computer skills MS Office and Internet Browsing
• Can work under pressure to meet deadlines

I am a highly organized and detail-oriented Bilingual Professional (Spanish–English) with strong experience in property management, administrative support, legal assistance, and customer service. I have successfully managed short-term rental properties for international clients through platforms such as Airbnb, -----------, and VRBO, handling guest communications, reservations, check-ins/outs, and conflict resolution to ensure excellent client satisfaction.


My career background includes serving as a Property Manager in Spain and the U.S., Executive Assistant to a City Councilor, and Legal Assistant at a law office. I also worked as a Disbursing Officer II in government service, specializing in financial management and compliance.


Core Skills:



Virtual Assistance & Administrative Support
Property & Client Management (Airbnb, -----------, VRBO)
Bilingual Communication (Spanish & English)
Legal Research & Document Drafting
Financial Recordkeeping & Disbursement
Customer Service & Conflict Resolution
Microsoft Teams, Google Workspace & Booking Platforms





I am fluent in English, conversational in Spanish, and a native Filipino speaker. With my diverse professional background, strong organizational skills, and commitment to delivering results, I can provide reliable and efficient support for businesses and clients worldwide.

Are you overwhelmed managing your property listings, coordinating projects, and keeping all your administrative tasks organized? I understand how challenging it can be to juggle everything while ensuring your tenants, clients, and stakeholders stay satisfied.

That's where I step in, helping you streamline operations so you can focus on growing your business, building strong client relationships, and making strategic decisions.

Across my professional experiences, I have developed skills highly relevant to Virtual Assistant roles, allowing me to provide organized, reliable support that keeps your business running smoothly.

Picture having a Virtual Assistant who manages your property listings, coordinates projects, and handles all those administrative tasks that take up your day. With my support, you'll have more time and peace of mind knowing everything is organized and under control.

Here's how I can help you:
-Property Management Support: Manage listings, respond to tenant inquiries, coordinate maintenance schedules, and organize records.

-Project Coordination: Track project timelines, schedule meetings, follow up on deadlines, and provide clear updates to stakeholders.

-Email & Calendar Management: Keep your inbox organized, prioritize messages, schedule appointments, and prevent double bookings.

-Task Organization & Workflow: Organize tasks, create to-do lists, and keep projects on track for maximum efficiency.

-Data Entry & Record Keeping: Maintain accurate records for properties, tenants, and projects to keep everything organized and easily accessible.

-Research & Reporting: Gather market insights, supplier/vendor info, or property-related data, and prepare reports for quick decision-making.

-Customer Support: Provide friendly and timely responses to your clients, ensuring they feel valued and heard.

When you work with me, you're not just hiring support, you're gaining a reliable partner who's dedicated to helping your business run smarter, smoother, and stronger.

Let's work together to make your workload manageable and your operations seamless!

An Operations Manager & Property Manager with extensive experience in BPO strategy, service delivery, and performance optimization.

I specialize in streamlining operations, improving team performance, and managing property portfolios with efficiency and precision.

The Problem:
Many businesses and property owners struggle with inefficient processes, inconsistent service delivery, underperforming teams, and lack of visibility into operations—leading to missed targets, tenant issues, and operational bottlenecks.

The Solution I Provide:
I help businesses and property owners build structured, high-performing operations. From optimizing workflows and KPIs to managing day-to-day property operations, tenant coordination, and vendor management—I bring clarity, accountability, and measurable results. I focus on improving efficiency, reducing costs, and ensuring smooth, scalable operations.

Why Me:
With hands-on experience in both BPO environments and property management, I understand how to balance people, performance, and processes. I’m data-driven, results-oriented, and proactive in solving issues before they escalate. Whether it’s improving service delivery or managing properties effectively, I bring structure and reliability to every operation I handle.

Let’s Get Started:
If you’re looking to improve operations, boost team performance, or ensure your properties are managed seamlessly, let’s connect. I’m here to help you run smarter, more efficient operations.

Reservationist, Property Manager & Guest Communications Specialist

Solution-oriented and problem solver with 10 years of experience building and maintaining good business relationships with customers.

Highly skilled in communication, administrative role, and customer service.

Managed client's calendar, and scheduled appointments as an executive assistant.Coordinated meetings efficiently to optimize time.
Handled various administrative tasks to support daily operations.
Ensured smooth workflow to enable client-focus on strategic priorities.
Accepting and declining reservation requests.
Solving guest’s complaints and issues
Creating house manuals, SOPs, and listing information sheet
Handling reservations, cancellations, and modifications.
Monitoring property cameras, providing door codes and additional requests
Proving 5-star experience to all guests
Responsible for accepting and declining reservations
Handling guest inquiries and providing detailed reservation information over the phone and through email
Handling Aircovers, updating listing information, replying to reviews ,and creating check-in and check-out instructions
Scheduling cleaners, assigning maintenance, and other requests
Invoicing, monitoring payments, creating SOPs, and booking reports
Creating house manuals and updating the listing information
Collect and analyze guest feedback to identify areas for improvement



Airbnb, -----------, VRBO
Guesty
Hostaway
Streamline
Track
Akia
Uplisting
Hospitable
Duve
Enso Connect
Slack
Lynx
Kaba Code
Breezeway
Front
Brivo
ResortCleaning
EZ Care
Monday
Notion
Asana
ClickUp
Wheelhouse
AirDNA