Data Analysis, Administrative, Assistant Property Manager, & Customer Support Sp

With several years of experience in customer support, I have built a strong background in handling customer concerns through phone, email, and chat, while ensuring fast, accurate, and empathetic assistance. At iQOR Philippines, I supported high-volume inquiries and became skilled at multitasking, record-keeping, and clear written communication, essential for chat-based support. Later, as a Tier 1 Technical Support Representative at Navien, I guided customers through troubleshooting remotely, breaking down technical concerns into simple, understandable solutions. These experiences strengthened my ability to stay professional under pressure and resolve issues effectively.

In my role as an Administrative Assistant and Insurance Coordinator at Strong Hold Non-life Insurance, I prepared and managed policy documents, created reports, and maintained accurate client records using Microsoft Word. I became skilled at formatting professional documents, drafting correspondence, and ensuring accuracy in all communications—skills that supported both compliance and customer satisfaction. Additionally, as a Real-Time Analyst at iQOR Philippines, I combined administrative reporting with operational oversight. I generated and presented detailed reports using both Excel and Word, ensuring that performance data was documented clearly and accessible for management decisions. These experiences, combined with my customer support roles at iQOR and Navien, have strengthened my ability to balance administrative precision with customer-focused service. I am confident that my expertise in Microsoft Word, along with my attention to detail and organizational skills, will allow me to contribute effectively

Beyond customer-facing roles, I also worked as a Real-Time Analyst, where I monitored call center operations, optimized staffing, and used Excel tools like VLOOKUP and PivotTables to track performance trends. This role sharpened my problem-solving and time-management skills while ensuring service-level goals were consistently met. In addition, my background as an Administrative Assistant gave me experience in policy management, compliance, and data entry, where I again utilized Oracle Service Cloud tools to maintain accuracy and efficiency in handling client information.

Manage homeowner communications by addressing inquiries promptly and professionally while processing ARB applications through thorough documentation review, approval coordination, and fee handling. Collaborate with internal teams and vendors to support efficient operations and timely project completion, prepare and distribute notices, reports, and board communications, and maintain accurate records using property management systems such as Vantaca.

I used Excel to monitor, track, and improve operational performance. I frequently utilized Excel functions such as VLOOKUP, PivotTables, and data analysis tools to forecast trends, identify gaps, and ensure service-level targets were met. This role strengthened my ability to work under pressure, solve problems quickly, and make data-driven decisions that directly impacted efficiency and customer satisfaction.