Hi! I'm Sarah, an Executive Assistant and Customer Success Manager with 10+ years of remote experience supporting US-based clients across SaaS, digital media, and real estate.
I maintain 90%+ CSAT scores, work independently across time zones, and bring a proactive, detail-oriented approach to everything I handle.
WHAT I CAN DO FOR YOU:
Executive and Admin Support
- Calendar and inbox management
- Meeting coordination (Zoom, Google Meet)
- Travel arrangements and scheduling
- Executive correspondence and document organisation
- Confidential information handling
Customer Success and Account Management
- Client onboarding and relationship management
- Issue resolution and escalation handling
- Account retention and satisfaction tracking
- CRM management (HubSpot, Salesforce)
Operations and Project Coordination
- Project and task management (Notion, Jira,
Monday.com , Trello)
- Cross-functional and cross-timezone team coordination
- Process documentation and improvement
- Data tracking and reporting
Social Media and Communications
- Social media content strategy and scheduling
- Contributed to a 30% engagement increase in a previous role
- Async communication via Slack and Loom
TOOLS I USE DAILY:
HubSpot, Salesforce, Notion, Jira,
Monday.com , Trello, Slack, Zoom, Loom, Google Workspace, Microsoft Office, QuickBooks, Xero
I work with minimal supervision, communicate proactively, and treat every client's business with the same care I would give my own.
If you are looking for a reliable, experienced remote professional who can hit the ground running, send me a message and let's talk.