Shopify Operations & Dispute Manager | Customer Service | eCommerce

I have 6+ years of experience providing exceptional customer support for Shopify and eCommerce businesses. I help brands improve customer satisfaction by handling email, live chat, social media inquiries, order management, returns, refunds, exchanges, shipment tracking, and PayPal disputes with professionalism and empathy.

I'm proficient in Shopify, Gorgias, Zendesk, Re, HubSpot, Salesforce, Oracle, Citrix Workspace, Google Workspace, Microsoft Office, Slack, and Zoom. I am highly organized, detail-oriented, and able to manage multiple tasks while maintaining fast response times and excellent customer experiences.

I am a dependable remote professional who takes ownership of my work, learns quickly, and thrives in fast-paced environments. Whether you need a Customer Support Specialist, Shopify Virtual Assistant, Customer Success Representative, or E-commerce Support Manager, I am ready to become a valuable long-ter-----------mber of your team.

Customer Service professional with 10 years’ experience across e-commerce, financial, and technical support. Experienced in resolving account issues, risk claims, IT troubleshooting, and trust & safety matters. Skilled at turning complex problems into clear solutions, keeping customers confident and satisfied. Adaptable, detail-oriented, and ready to make an immediate impact in fast-paced environments.

Dispute Analysis
Fraud Analyst
Content creator
Dispute Analysis
Social media management
Data Entry
Editing

Customer Support Specialist with 15+ years of experience in customer service, technical support, lead verification, client retention, and insurance administration. Skilled in handling customer inquiries across phone, chat, and email channels, resolving complex issues, managing chargebacks and cancellations, and building strong customer relationships. Proficient in CRM systems and Google Workspace, with a proven track record of delivering excellent customer experiences while supporting business growth and customer satisfaction. Passionate about helping customers find solutions and creating positive interactions that build trust and loyalty.

Results-driven E-commerce Operations & Customer Support Specialist with 5+ years of experience supporting Shopify and dropshipping businesses across customer service, executive assistance, CRM management, and operational coordination.

Experienced in handling high-volume customer inquiries, refunds, returns, exchanges, disputes, order tracking, and fulfillment coordination while maintaining strong customer satisfaction and operational accuracy.

Skilled in Shopify, Zendesk, Gorgias, Freshdesk, ParcelPanel, HubSpot, ChatGPT, Google Workspace, and remote workflow management. Strong background in customer de-escalation, SOP implementation, reporting, and supporting fast-paced ecommerce operations across US, EU, and AU markets.

In addition to customer support, I also have experience with executive assistance, CRM organization, operational reporting, scheduling, and workflow coordination. I am highly organized, proactive, detail-oriented, and comfortable working independently in remote environments.

I take pride in delivering professional customer experiences while helping businesses stay organized, efficient, and scalable long term.

I hold a Bachelor’s degree in Business Administration (Finance) from Christian Colleges of Southeast Asia.

Recently worked as an E-commerce Virtual Assistant. I helped businesses stay organized and run efficiently by processing orders, managing administrative tasks, coordinating logistics, processing refunds across multiple payment platforms, and resolving disputes/chargeback with accuracy and care. I focus on reducing workload, minimizing errors, and improving customer satisfaction so business owners can focus on scaling.

If you’re looking for a reliable VA who can keep operations smooth, handle customer issues efficiently, and support your business growth, I’m here to help.

I give quality service to my clients. Been in the industry since 2013. Giving value to work and my clients is what I do. I started working as a marketing associate to a US based web developer. Also handled one the top outdoor equipment. My experience in different fields will surely be an edge on assuring you that I can give my best at work.

My field of expertise are: Customer service, Customer Support (Phone and Email), Email handling, Web Research, Data Entry, Administrative Tasks, Appointment Settler, Bookings, Social Media Management and many more.

I have experience on the following tools and websites
- Helpscout, Zendesk, Gorgias, Freshdesk,Livechat, Amazon, Ebay, Aliexpress, Air Bnb
-iOS and Android devices
- Microsoft Office(MS Word, MS Excel,Powerpoint)
-Clickbank, Paypal, Stripe
- Social Media, Hootsuite, Instagram, Twitter, InstaFollow, Facebook
-Gmail, Google Drive (Docs, Spreadsheet, etc.), Yahoo
-Webmails, WordPress, Infusionsoft
-Team Viewer, Go to Meeting, Skype,Google Voice , Hangout, Slack

I give my best at work and I won't fail you.

My background in e-commerce customer support makes me a strong fit for this role, especially in handling non-voice, email-based interactions. I managed a high volume of customer inquiries daily, responding quickly and professionally to concerns related to order status, shipping, account issues, and cashback requests. This experience aligns closely with the responsibility of providing timely, clear, and solution-focused email support.

I am also experienced in handling refunds, returns, and complaints while following company guidelines, ensuring both accuracy and customer satisfaction. I’m comfortable using templates while still personalizing responses, which helps maintain efficiency without losing a human touch.

Operations and compliance manager with experience across crypto exchanges, Web3 platforms, and online gaming companies including Bybit, Recur, WOO X, MyPrize, Lucky, and Plump Casino. Proven track record leading support, compliance, fraud prevention, VIP operations, and risk management functions within high-volume crypto and online casino environments. Experienced in building scalable operational frameworks, managing high-performing teams, and implementing processes that strengthen regulatory compliance, improve efficiency, and drive customer retention. Skilled in KYC/AML oversight, fraud investigations, chargeback mitigation, affiliate operations, blockchain data analysis, and managing high-net-worth VIP relationships with multimillion-dollar wagering activity.

Looking for a reliable, approachable, and results-driven customer service professional? Let’s connect!

I bring a strong work ethic, a friendly attitude, and a genuine passion for helping people. With a proven track record in providing top-notch support and resolving issues efficiently, I’m committed to delivering excellent service and building long-term customer trust. I'm eager to contribute to your team’s success and go above and beyond to exceed expectations. :)

Are you looking for a reliable Shopify Virtual Assistant who can provide excellent customer support and help grow your business?

With over 4 years of experience in Shopify Customer Support and eCommerce Operations, I help Shopify stores, fashion brands, dropshipping businesses, and online retailers deliver outstanding customer experiences that increase customer satisfaction, reduce chargebacks, and encourage repeat purchases.

Services I Offer:

Shopify Customer Support
eCommerce Customer Service/Email Support
Live Chat Support
Order Processing and Order Management
Order Tracking and Fulfillment Coordination
Refunds, Returns, and Exchanges
Chargeback Prevention and Dispute Assistance
Ticket and Helpdesk Management
Customer Retention and Satisfaction

Tools and Platforms:

Shopify, Shopify Inbox, Gorgias, Zendesk, Freshdesk, Richpanel, Commslayer, Gmail, Google Workspace, Slack, Trello, Asana, ClickUp, and Microsoft Office.

Why Work With Me?

Fast Response Times
Professional Communication
Excellent Written English
Detail-Oriented and Organized
Reliable and Proactive
Customer-Focused Approach

I have supported Fashion, Apparel, Beauty, Jewelry, Pet, Home and Living, Print-on-Demand, and Dropshipping brands, helping businesses maintain excellent customer relationships and strong brand reputations.

If you're looking for a Shopify Customer Support Specialist, eCommerce Virtual Assistant, Customer Service Representative, Email Support Agent, Live Chat Agent, Gorgias Expert, or Zendesk Specialist, I'd love to help your business succeed.

Let's create a customer experience that keeps customers coming back.

Hi, I'm Ralph Wendell Bustejer.

I am a Shopify Customer Support Specialist with more than 14 years of customer service experience and over 6,500 completed Upwork hours supporting e-commerce businesses worldwide.

I help Shopify stores deliver excellent customer experiences through fast, professional, and solution-focused support.

My expertise includes:

• Email Support
• Live Chat Support
• Shopify Order Management
• Refunds, Returns & Replacements
• Order Tracking & Delivery Issues
• Klarna, PayPal & Stripe Dispute Resolution
• Chargeback Management
• Dropshipping Customer Support
• Product Listing Support
• Customer Retention

Tools I regularly use:

• Shopify
• Zendesk
• Gorgias
• Freshdesk
• Google Workspace
• DeepL
• Outlook

Throughout my career, I have supported multiple Shopify stores across different countries while maintaining excellent customer satisfaction and resolving complex customer concerns professionally.

Why employers hire me:

14+ years of customer service experience
Top Rated Upwork Freelancer
100% Job Success Score
6,500+ Upwork Hours Completed
Strong written English communication
Reliable and independent worker
Fast learner and team player

I am seeking long-term opportunities where I can help businesses improve customer satisfaction, reduce disputes, and strengthen customer loyalty.

I am available to start immediately.

* I have 9 years of customer service international account experience.
* I have clear and concise written and verbal communication.
* I am flexible in handling changes and unexpected challenges.
* Ability to pivot quickly when needed.
* Efficient use of time and resources.

Dedicated Operations and Risk Management professional with over 7 years of experience in E-commerce analysis and chargeback management. Expert in resolving payment disputes using Ethoca, Verifi (CDRN/RDR), and Kount and highly proficient in SQL for data-driven risk assessment. Proven track record in managing the full E-commerce lifecycle—including order management, inventory, billing, and customer service —while proactively mitigating fraud and supporting overall business goals.

Sample Excel Work using Slicer, Charts, Pivot, Power Query
Link: ----------------------f80ee03/IQBeOlbzuRftQpnwi70JOpimASQF2OJ0szIL1woZQz-b0bE

Dispute Process and Goal
Link: -----------

GitHub Portfolio
Link: ----------------------lesstre/data-automation-portfolio

Please don't hesitate to reach out! I'm more willing to help you out. Talk to you soon!