Great customer support can turn a frustrated customer into a loyal one—and that’s exactly where I help businesses.

I’m a Customer Support Virtual Assistant with experience supporting retail and eCommerce businesses through email, chat, and helpdesk platforms. I specialize in managing customer inquiries, processing orders and refunds, and resolving issues efficiently while maintaining a positive customer experience.

My core strengths include order management, refund processing, customer issue resolution, and organized ticket management. I’m comfortable handling large volumes of customer inquiries while maintaining accurate records and professional communication.

In my previous roles, I supported customers with order inquiries, payment concerns, refunds, cancellations, and product-related questions. I also maintained detailed CRM records, documented cases, and escalated complex issues when needed to ensure customers received timely and accurate resolutions.


If you’re looking for a reliable Customer Support VA who can help manage customer inquiries, maintain organized support systems, and deliver excellent customer experiences, I’d love to support your business.

Feel free to send me a message — I’m ready to help your team provide faster, more efficient customer support.

John is a highly adaptable and results-driven E-commerce Operations Manager and Virtual Assistant with over 10 years of experience in customer support, business operations, B2B sales, account management, team leadership, and process improvement. He has extensive experience supporting e-commerce businesses, particularly Shopify-based brands, overseeing customer support operations, order management, fulfillment coordination, supply chain workflows, inventory tracking, dispute resolution, and operational reporting.

Throughout his career, John has partnered with entrepreneurs, executives, and growing online businesses to streamline operations, improve customer experiences, optimize workflows, and drive business growth. He has successfully managed customer support teams, developed SOPs, implemented performance metrics, coordinated cross-functional projects, and built scalable processes that improve efficiency and customer satisfaction.

John is highly proficient in Shopify, Zendesk, Gorgias, CRM platforms, inventory and fulfillment systems, project management tools, and AI-powered productivity solutions. His experience includes managing customer inquiries, order processing, subscriptions, refunds, chargeback prevention, supplier communication, fulfillment coordination, KPI tracking, and identifying operational bottlenecks to improve business performance.

Known for his proactive mindset, strong leadership skills, and analytical approach, John thrives in fast-paced e-commerce environments where he can take ownership, solve complex operational challenges, and support teams in achieving measurable results. His ability to combine customer experience management with operational excellence allows him to create systems that increase efficiency, strengthen customer loyalty, and support long-term growth.

John is currently seeking a long-term remote opportunity where he can leverage his expertise in e-commerce operations, customer experience, team leadership, and business process optimization to help businesses scale efficiently and achieve sustainable growth.

Hi, I'm Ralph Wendell Bustejer.

I am a Shopify Customer Support Specialist with more than 14 years of customer service experience and over 6,500 completed Upwork hours supporting e-commerce businesses worldwide.

I help Shopify stores deliver excellent customer experiences through fast, professional, and solution-focused support.

My expertise includes:

• Email Support
• Live Chat Support
• Shopify Order Management
• Refunds, Returns & Replacements
• Order Tracking & Delivery Issues
• Klarna, PayPal & Stripe Dispute Resolution
• Chargeback Management
• Dropshipping Customer Support
• Product Listing Support
• Customer Retention

Tools I regularly use:

• Shopify
• Zendesk
• Gorgias
• Freshdesk
• Google Workspace
• DeepL
• Outlook

Throughout my career, I have supported multiple Shopify stores across different countries while maintaining excellent customer satisfaction and resolving complex customer concerns professionally.

Why employers hire me:

14+ years of customer service experience
Top Rated Upwork Freelancer
100% Job Success Score
6,500+ Upwork Hours Completed
Strong written English communication
Reliable and independent worker
Fast learner and team player

I am seeking long-term opportunities where I can help businesses improve customer satisfaction, reduce disputes, and strengthen customer loyalty.

I am available to start immediately.

I help fast-growing e-commerce and dropshipping brands protect revenue, retain customers, and scale operations through reliable customer support and efficient backend processes. I bring over 5 years of experience providing executive-level support, customer service, and operational management for global businesses.

( Gorgias Certified Agent )

What I Can Do for Your Business!
•Manage customer phone, emails, chat, and social inquiries
•Resolve order issues: refunds, edits, cancellations, tracking, and POD
•Communicate professionally with suppliers and partners
•Reduce unnecessary refunds while keeping customers happy
•Maintain and update CRM systems and documentation
•Follow SOPs and streamline workflows for efficiency
•Provide daily updates and track patterns for better business decisions

E-commerce & Customer Support Expertise:
•Shopify order management and fulfillment
•Gorgias / Zendesk ticket handling with macros, tags, and workflows
•shipping delays, tracking issues, chargebacks
•High-volume inbox management with SLA awareness
•Calm and empathetic communication, even with frustrated customers

Additional Skills & Tools:
Google Workspace • Microsoft Office • Slack • Asana • Trello • Canva • Shopify • Etsy • Mailchimp • Facebook Ads • Gorgias • Zendesk • HubSpot • Salesforce • RingCentral • Avaya

Why Clients Choose Me:
•Sole Customer Service Representative for a fashion e-commerce brand
•Proven ability to work independently and take ownership
•Quick learner and adaptable to new tools
•Calm, empathetic, and solution-oriented even under pressure
•Experienced in building long-term relationships and trust

Availability:
•Part-time or full-time
•Flexible schedule, including weekends
•Ready to start immediately and scale with your business

Gorgias Expert - Omni Channel Platform
Agorapulse
Shopify Manager
E-Commerce Virtual Assistance
Social Media Management
Copywriting
Customer Service
Social Media Advertising
Google Ads
SEO
Data Entry

I help founders and growing teams stay organized, hit their targets, and keep operations running smoothly without constant supervision.

I’ve managed teams, tracked KPIs, handled payroll, and supported day-to-day operations while also helping improve workflows and boost engagement. I’m someone who takes initiative, notices what’s not working, and fixes it before it becomes a bigger issue.

While my primary focus is operations and executive support, I’ve also built and managed websites and landing pages for clients

If you need someone reliable who can keep things moving and take work off your plate, I’ve got you.

Highly experienced Customer Experience & E-commerce Operations Lead with 4+ years of hands-on experience supporting high-volume Shopify brands in dropshipping environments. I specialize in building and improving customer support operations, handling 250–300 tickets per day during peak periods while serving as a primary escalation point for complex customer issues.

Skilled in Gorgias, Shopify backend operations, and supplier coordination, I have trained and mentored remote support teams, streamlined workflows, and supported day-to-day business operations including reporting, payroll coordination, and administrative tasks. Known for my strong attention to detail and critical thinking skills, I focus on creating efficient processes that improve response time, organization, and overall customer experience.

Proficient in AI like Claude and Copilot, I independently built AI-assisted workflows for customer support from the ground up, using these tools to draft communications, build SOPs, refine macros, and speed up documentation, keeping operations lean without sacrificing quality.

A high-performing E-Commerce Customer Support Specialist with hands-on experience supporting Shopify dropshipping stores across multinational markets. Skilled in managing high-volume email and chat support, resolving customer inquiries, order tracking, refunds, cancellations, exchanges, and post-purchase concerns while protecting brand reputation and strengthening customer trust.

Experienced in Shopify customer support operations, including reviewing order details, verifying fulfillment status, coordinating with suppliers for delivery updates, and assisting customers with returns, replacements, and refund processing. Known for delivering fast, accurate, and customer-first support using tools such as Gorgias, Freshdesk, Richpanel, Commslayer, Shopify, Gmail, Zoho Mail, and DeepL, ensuring efficient ticket management, clear multilingual communication, and consistently positive customer experiences in fast-paced e-commerce environments.

As a dedicated and results-driven Customer Service Support Specialist, I bring a wealth of experience and a customer-first mindset to help businesses build strong relationships and deliver exceptional service. With a solid background in customer support operations—both voice and non-voice—I am well-equipped to resolve concerns efficiently, optimize support processes, and ensure a seamless customer experience across every touchpoint.**E-Commerce Customer Support Specialist**As a dedicated and results-oriented E-Commerce Customer Support Specialist, I bring a strong blend of operational know-how and customer-first service to help businesses thrive in the fast-paced online marketplace.**E-Commerce Expertise**With hands-on experience managing and optimizing Shopify-based stores, I’m proficient in key areas such as product listing, inventory management, order fulfillment, and overall store maintenance. I’m highly adaptable, detail-oriented, and always open to learning and exploring new systems and workflows. I’m experienced with customer support platforms like Gorgias and Zendesk, and I regularly monitor ShipBob exception orders to ensure timely delivery. I collaborate closely with warehouse teams to maintain accurate stock levels and flag out-of-stock items for proper internal communication—ensuring a smooth customer experience from purchase to delivery.**Customer Service Expertise (Voice & Non-Voice)**I have a solid background in both voice and non-voice customer support across multiple channels: email, chat, and phone. I’m known for delivering empathetic, timely, and solution-focused support that leaves customers feeling heard and valued. Whether it's troubleshooting issues, answering inquiries, or guiding customers through processes, I maintain a calm and professional tone while ensuring issues are resolved efficiently. My experience has taught me how to balance brand tone with personalized care while maintaining service-level standards in a fast-paced environment.**Additional Skills:**Customer Communication: Clear, friendly, and professional interactions across all support channels.Technical Proficiency: Skilled in eCommerce tools and platforms such as Shopify, Zendesk, Gorgias, and ShipBob.Adaptability: Open to new challenges and quick to learn evolving systems and tools to improve workflows and service -----------munication: Strong verbal and written communication skills, with a focus on clear, professional, and effective interactions. I’m passionate about creating excellent customer experiences and supporting operational success behind the scenes.If you’re looking for someone who’s detail-driven, dependable, and truly customer-focused—I’m ready to bring value to your team and help your business grow in the competitive eCommerce landscape.

Hi! I'm Cidric Gonzaga, an E-commerce Customer Support Specialist with 6+ years of experience supporting Shopify and Amazon brands worldwide.

I help online businesses manage customer inquiries, order processing, refunds, disputes, and social media interactions while maintaining excellent customer satisfaction and protecting brand reputation.

What I Can Help With

Customer Support:
• Email, chat, and social media support
• Order tracking and customer inquiries
• Refunds, returns, and dispute resolution

E-commerce Support:
• Shopify order management
• Amazon Seller Central customer support
• Product listing updates and order fulfillment

Social Media Moderation:
• Facebook & Instagram comment moderation
• Responding to customer DMs
• Removing spam and abusive comments
• Managing customer conversations on ads

Operations Support:
Logistics coordination (ShipStation, ShipBob)
Review management (Amazon & Trustpilot)

Tools I Use

• Zendesk
• Gorgias
• ReAmaze
• Shopify
• Amazon Seller Central
• ShipStation
• Canva
• Facebook Ads Manager

Why Clients Hire Me

6+ years of customer support experience
Specialized in Shopify & Amazon e-commerce support
Leadership experience – trained and mentored new support agents
Fast response time and problem-solving skills
Reliable, organized, and detail-oriented

Key Achievements

• Resolved 80–120 customer inquiries per day
• Maintained 95%+ customer satisfaction rate
• Managed customer support across email, chat, and social media
• Trained and mentored 5 new customer support agents

Available For

Customer Support Specialist
Shopify Customer Support VA
E-commerce VA
Social Media Moderator<8efe80624d780eba0c6493ec45140364>Facebook & Instagram Customer Support

I’m a reliable and detail-oriented customer support specialist with hands-on experience supporting Shopify-based e-commerce stores. I assist customers with product inquiries, order tracking, shipping concerns, and general account questions through email and support platforms.

I have experience working inside Shopify to manage and process orders, review order details, update customer information, and help customers track their orders. I also coordinate shipping through ShipStation and monitor deliveries to ensure orders arrive smoothly.

For support operations, I handle customer tickets using Gorgias and work to resolve issues quickly while maintaining a positive customer experience. I also assist customers with payment-related concerns through Adyen and process FedEx claims for lost or delayed shipments.

I’m someone who is always willing to learn and grow. I’m eager to improve my skills, learn new tools, and continue developing in the e-commerce and customer support field while helping businesses provide excellent service to their customers.

Need a customer support pro who can keep your customers happy and your business running smoothly? You’re in the right place!

8+ Years Customer Support PRO
Top 7 ----------- (2018)
Top 1 Student – Surge VA Masterclass
Certified GORGIAS Admin Power User

With 7+ years of experience in customer service, eCommerce, and tech support, I specialize in resolving issues fast, handling inquiries with care, and creating seamless customer experiences. As a Top Customer Service Agent, I know what it takes to keep clients coming back.

GORGIAS EXPERTISE:
Macro Creation & Setup
Rules & Automation
Helpdesk Optimization
Shopify & App Integrations

SHOPIFY EXPERTISE:
Managing product listings
Processing orders and returns
Handling inventory updates
Sending customer updates
Making basic theme edits
Connecting and managing apps
Managing dropshipping

Think I’m a good match for your team?
Send me a message—let’s chat!

I help ecommerce and service-based businesses keep operations smooth—from backend admin to customer support and CRM coordination—so systems, data, and teams stay aligned.

I combine corporate operations discipline with hands-
on ecommerce and CRM platform experience.

KEY PROFESSIONAL VALUES

Integrity & Confidentiality
Process Improvement & Accuracy
Ownership & Reliability

PROFESSIONAL EXPERIENCE

10+ Years Administrative & HR Management
6+ Years Payroll, Recruitment & Employee Records
6+ Years Executive & Operations Support - includes customer support & collections recovery
Corporate experience supporting multi-client, high-volume environments

OPERATIONS SUPPORT INCLUDES:
Shopify backend & admin tasks
Gorgias inbox, tickets & escalations
Customer support coordination
Order tracking & issue resolution
GHL / GoHighLevel CRM updates & workflows
Reporting, SOPs & documentation
Cross-team coordination

TOOLS I WORK WITH:
Shopify
Gorgias
GHL / GoHighLevel
Google Workspace
Microsoft Office
QuickBooks

WHY CLIENTS WORK WITH ME:
Proactive & detail-oriented
Trusted with sensitive data
Clear communication
Minimal supervision needed

If you want an operations-focused VA who understands both structure and speed, let’s work together.

I’m an E-commerce Customer Support Specialist with 5+ years of experience handling email and chat support for Shopify-based brands. Skilled in refunds, order tracking, dispute resolution, subscriptions, and customer satisfaction. I’m experienced in fast-paced environments, providing professional, empathetic, and efficient support to customers worldwide.

I’m an E-commerce Customer Support Specialist with 8+ years of experience handling email, chat, and phone support.

In my most recent role, I handled 60+ daily inquiries while maintaining a 95% CSAT. I specialize in Shopify operations, including order tracking, refunds, cancellations, replacements, and resolving disputes efficiently.

I have experience using Zendesk and Gorgias for ticket management, ensuring fast response times and accurate communication. I also handled inbound calls and callbacks to ensure no customer concern was missed.

I’m reliable, detail-oriented, and comfortable working in fast-paced environments. I’m available for US EST and PST time zones and open to long-term opportunities.