Alfred

E-commerce Customer Support & Operations Specialist | Shopify • Gorgias • CR

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Overview

Looking for full-time work (8 hours/day)

at $6.97/hour ($1,344.00/month)

Bachelors degree

Last Active

July 7th, 2026 (4 days ago)

Member Since

September 16th, 2024

Profile Description

I help e-commerce businesses deliver fast, reliable customer support while keeping operations organized and running smoothly.

I have over 4 years of experience in customer experience and operations support, working with Shopify, Gorgias, and CRM systems. I’ve handled high-volume support, order issues, and escalations while ensuring accuracy and efficiency across workflows.

In my previous role, I served as a primary point of contact, coordinating with teams and resolving customer concerns without unnecessary escalation. I focus on solving issues at the root, not just replying to tickets.

Here’s how I can support your business:
• Manage customer inquiries (email/chat) with fast, accurate responses
• Handle Shopify orders, tracking, refunds, and modifications
• Organize Gorgias tickets and ensure no requests are missed
• Maintain clean and accurate CRM data
• Improve workflows and reduce repetitive issues

I’m detail-oriented, reliable, and proactive in communication. I take ownership of my work and make sure tasks are completed efficiently.

If you’re looking for someone who can support your operations and improve your customer experience, I’d be happy to help.

Top Skills

E-Commerce » Shopify

Experience: 1 - 2 years

Managed orders, tracking, refunds, and customer issues using Shopify, ensuring accuracy and timely resolution of order-related concerns.

Customer Support

Experience: 2 - 5 years

Handled high-volume customer inquiries via email and phone, ensuring fast, accurate, and professional responses while maintaining strong customer satisfaction.